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Social Media Community Moderator Jobs (NOW HIRING)

PepsiCo

Social Media & Community Manager

Manhattan, NY · On-site

$88K - $147K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... community. This role owns day-to-day engagement and advocacy, ensuring our social presence feels human, responsive, and deeply connected to the audiences we serve. PepsiCo is a global leader in food ...

PepsiCo

Social Media & Community Manager

Manhattan, NY

$88K - $147K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... community. This role owns day-to-day engagement and advocacy, ensuring our social presence feels human, responsive, and deeply connected to the audiences we serve. PepsiCo is a global leader in food ...

VXI Global Solutions

Community & Content Moderator

Morrow, GA · On-site

$22/hr

  • Medical

  • Dental

  • Vision

  • Life

As a Community & Content Moderator , you will review user accounts, private messages, group chats ... A large-scale social media and social commerce platform * User-generated content including posts ...

Managed Staffing

Social Media Manager

Woonsocket, RI · On-site

$46 - $47/hr

Mon-Fri, 9AM-5PM ET CVS Health is seeking a Manager, Social Media & Community Management to support Front Store social media initiatives and lead community engagement efforts. This role will serve as ...

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Social Media Community Moderator information

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$22K

$115K

How much do social media community moderator jobs pay per year?

As of Aug 15, 2026, the average yearly pay for social media community moderator in the United States is $106,615.00, according to ZipRecruiter salary data. Most workers in this role earn between $114,000.00 and $114,000.00 per year, depending on experience, location, and employer.

What are common challenges faced by social media community moderators, and how can they be managed effectively?

Social Media Community Moderators often encounter challenges such as handling negative or inappropriate content, managing high volumes of user interactions, and maintaining a positive community atmosphere. To address these, moderators rely on clear community guidelines, proactive monitoring tools, and effective communication skills. Regular collaboration with content and customer support teams helps ensure quick responses to issues and consistent enforcement of policies. Staying updated on platform trends and participating in ongoing training also supports effective moderation and personal growth.

What is a social media community moderator?

Social Media Community Moderators are professionals responsible for overseeing online communities on social media platforms. Their main role is to ensure that conversations remain respectful and adhere to the community guidelines by monitoring posts, comments, and user interactions. They may also respond to questions, remove inappropriate content, and escalate issues when necessary. Moderators help foster a positive and safe environment for community members, while also supporting the brand's reputation online.

What skills and qualifications are needed to thrive as a social media community moderator?

To thrive as a Social Media Community Moderator, you need strong written communication skills, attention to detail, and a solid understanding of social media platforms, often supported by experience in digital engagement or customer service. Familiarity with moderation tools, content management systems, and analytics platforms is typically required. Excellent judgment, empathy, and conflict resolution skills help moderators manage interactions and de-escalate issues within online communities. These abilities ensure that community standards are upheld and that a safe, positive environment is maintained for all members.

What is the difference between Social Media Community Moderator vs Social Media Content Coordinator?

AspectSocial Media Community ModeratorSocial Media Content Coordinator
Primary RoleMonitoring and managing online community interactions, enforcing rules, and engaging with users
CredentialsBasic social media knowledge, communication skills, sometimes customer service experience
Work EnvironmentSocial media platforms, online community forums
Employer & IndustryBrands, media companies, online platforms

While both roles involve social media, a Social Media Community Moderator focuses on managing community interactions and enforcing rules, whereas a Social Media Content Coordinator is responsible for planning, creating, and scheduling content. The moderator ensures a positive environment, while the coordinator drives content strategy. Both roles often require similar social media skills but serve different functions within social media management.

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Social Media Community Moderator jobs near you
Infographic showing various Social Media Community Moderator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $106,615 per year, or $51.3 per hour.

Social Media Community Manager (Independent Contractor)

TruePoint Communications

Remote

$25/hr

Contractor

Re-posted 21 days ago

Job description

Our product is our people, and we're committed to propelling them forward! Are you the next great TruePointer to join our team? Do you enjoy working in a fast-paced environment where you're doing valuable work and discovering something new every day-even if you have a tenured career? You're a TruePointer if you're nimble and can hustle - our clients and our team move quickly!
You'll join an award-winning team. We're a proud four-time Top 100 PR agency in the U.S. and a seven-time Inc. 5000 fastest-growing company.
We have an Independent Contractor opportunity with non-traditional work hours, including daytime, nights, weekends, and holidays. It is remote.
Candidates cannot reside in CA, ME, MA, NH, NJ, or VT for this role.
This role requires prior community management experience (no exceptions). You should be comfortable using enterprise-wide social media monitoring platforms, writing and engaging on posts, and conducting flawless (accurate, timely, and concise) reporting. Please be witty and creative with a thorough understanding of social media trends!
As a community manager, you'll monitor our social media mission control, identify and flag trends, and report on spikes in aggregate social conversation about clients and competitors. You'll engage in positive news and share relevant information/content/links. You'll also respond to customer inquiries on various channels, including working with clients' online Customer Care teams.
This is a contract position with non-traditional work hours, and you will be able to work remotely. You will be accountable for flawless (accurate, grammatically correct, in client brand tone and voice, and timely) execution. Your attention to detail is imperative.
Pay
  • $25/hour with 20+ hours guaranteed

Responsibilities:
  • Conduct community management, identify trends, and engage with the brand audience.
  • Identify, flag, and engage on trending topics and reputational issues. Document and monitor additional activity as requested.
  • Create error-free messaging and real-time content to support clients' social media goals.
  • Engage with customers, influencers, and brand audiences on products, services, news, campaigns, and events.
  • Work with enterprise publishing and listening tools.

Qualifications:
  • Must have a minimum of 3+ years of professional experience with social media community management and/or social listening for a major brand.
  • Possess excellent social media skills.
  • Experience utilizing customer experience platforms. Having Sprinklr experience is a significant plus.
  • Have a genuine interest in developing expertise in social media channels, including Facebook, Twitter, LinkedIn, Instagram, Twitch, TikTok, and others.
  • Possess excellent interpersonal skills, including interacting professionally with client executives and teams.
  • Have excellent communication and presentation skills, both written and verbal.
  • Have strong critical thinking and analytic skills.
  • Be detail-oriented, organized, caring, innovative, proactive, and data-driven.
  • Be a team player and a collaborative problem-solver.
  • Bilingual English/Spanish ability is a plus.

TruePoint Communications is committed to a diverse and inclusive workplace. Additionally, we provide equal employment opportunities to all and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
All offers of employment are conditioned upon the candidate's legal authorization to work in the United States. Candidates will be subject to a background screening as part of the application process.

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