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Smart Dispute Jobs (NOW HIRING)

First Horizon Bank

Pega Sr. Developer

Maryville, TN · On-site

$46.25 - $60.75/hr

Demonstrated expertise in Pega Smart Dispute, Pega Customer Service, case management, and BPM. * Experience in financial services or banking domain preferred. * Proficiency in integration ...

First Horizon

Pega Sr. Developer

Memphis, TN · On-site

$49.50 - $65/hr

Demonstrated expertise in Pega Smart Dispute, Pega Customer Service, case management, and BPM. * Experience in financial services or banking domain preferred. * Proficiency in integration ...

Truist

Software Engineer PEGA & Openshift

Atlanta, GA · On-site

... Pega Smart Dispute (preferred) or similar dispute management frameworks. • Typically lead moderately complex projects and participate in larger, more complex initiatives. • Solve complex ...

Techstra Solutions

Java Flowable Developer

Pittsburgh, PA · On-site

$49.50 - $64/hr

Exposure to Pega frameworks such as Customer Service or Smart Dispute. * Experience working in a retail banking or financial services domain. * Understanding of compliance, auditability, and secure ...

New

Wells Fargo

Claims & Recovery Product Owner

Charlotte, NC · Hybrid

... Smart Dispute experience * Experience delivering software products using agile/scrum principles. * Application Support experience * Ability to prioritize work, meet deadlines, achieve goals, and work ...

New

Wells Fargo

Claims & Recovery Product Owner

Chandler, AZ · Hybrid

... Smart Dispute experience * Experience delivering software products using agile/scrum principles. * Application Support experience * Ability to prioritize work, meet deadlines, achieve goals, and work ...

New

Cricut

Retail Fines & Returns Analyst

South Jordan, UT · On-site

Our smart cutting machines, design apps, and materials make creativity easy and accessible for ... Own the dispute process for retailer chargebacks, fines, and compliance infractions, including ...

Bank OZK

Reg E Disputes Specialist I

Ozark, AR · On-site

That means we combine exceptional service with innovative technologies to deliver smart solutions ... Enters dispute information into the tracking system to ensure all relevant information is ...

Cricut

Retail Fines & Returns Analyst

South Jordan, UT · On-site

Our smart cutting machines, design apps, and materials make creativity easy and accessible for ... Own the dispute process for retailer chargebacks, fines, and compliance infractions, including ...

Bank OZK

Reg E Disputes Specialist I

Ozark, AR

That means we combine exceptional service with innovative technologies to deliver smart solutions ... Enters dispute information into the tracking system to ensure all relevant information is ...

New

De Circle

Interval - Solidity Engineer

New York, NY · On-site +1

About the Role We're looking for a Solidity Engineer with deep experience in smart contract ... Architect marketplace and exchange primitives including order books, escrow, dispute resolution ...

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Smart Dispute information

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$16

$27

$46

How much do smart dispute jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for smart dispute in the United States is $27.91, according to ZipRecruiter salary data. Most workers in this role earn between $23.08 and $34.13 per hour, depending on experience, location, and employer.

What is the difference between Smart Dispute vs Customer Service Representative?

AspectSmart DisputeCustomer Service Representative
CredentialsTypically requires dispute resolution or financial certificationsRequires customer service or communication training
Work EnvironmentOffice or remote, focused on dispute managementCall centers, retail, or office settings, focused on customer interactions
Industry UsageFinancial services, debt collection, credit companiesRetail, telecom, banking, hospitality
Search/Comparison IntentUnderstanding dispute resolution rolesCustomer interaction and support roles

Smart Dispute specialists focus on resolving financial or credit disputes, often requiring specific certifications and working in finance-related environments. Customer Service Representatives handle general customer inquiries across various industries. While both roles involve communication skills, their focus, credentials, and work settings differ significantly.

What are Smart Dispute jobs?

Smart Dispute jobs typically refer to roles focused on managing and resolving disputes using digital platforms, often within financial services or payment processing companies. These positions involve investigating transaction disputes, communicating with customers and merchants, and ensuring compliance with regulatory and company policies. Smart Dispute professionals leverage automated systems and data analysis to efficiently handle claims, reduce fraud, and improve customer satisfaction. They may work as analysts, specialists, or managers, depending on their level of experience and responsibility.

What are the key skills and qualifications needed to thrive as a Smart Dispute Specialist, and why are they important?

To thrive as a Smart Dispute Specialist, you need a strong understanding of financial services, dispute resolution processes, and relevant regulations, often supported by experience in banking or payments. Familiarity with dispute management platforms, card network rules (such as Visa and Mastercard), and fraud detection systems is typically required. Excellent analytical thinking, attention to detail, and effective communication skills help specialists investigate and resolve claims efficiently. These skills are essential to minimize financial losses, ensure regulatory compliance, and maintain customer trust in high-stakes transaction environments.

What are some common challenges faced by professionals working in Smart Dispute roles, and how can they be addressed?

Professionals in Smart Dispute roles often encounter challenges such as managing high volumes of dispute cases, ensuring regulatory compliance, and keeping up with evolving payment industry standards. To address these, it's important to stay current with platform updates, leverage automation tools to streamline workflows, and participate in ongoing training. Collaboration with cross-functional teams like customer service, fraud prevention, and IT can also help resolve complex cases efficiently and improve overall dispute resolution rates.
More about Smart Dispute jobs
What cities are hiring for Smart Dispute jobs? Cities with the most Smart Dispute job openings:
What states have the most Smart Dispute jobs? States with the most job openings for Smart Dispute jobs include:
What job categories do people searching Smart Dispute jobs look for? The top searched job categories for Smart Dispute jobs are:
Smart Dispute jobs near you
Infographic showing various Smart Dispute job openings in the United States as of July 2026, with employment types broken down into 91% Full Time, 6% Part Time, 1% Temporary, and 2% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $58,045 per year, or $27.9 per hour.
Pega Sr. Developer

Pega Sr. Developer

First Horizon Bank

Maryville, TN • On-site

$46.25 - $60.75/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 4 hours ago

First Horizon Bank rating

8.3

Company rating: 8.3 out of 10

Based on 31 frontline employees who took The Breakroom Quiz

34th of 149 rated banks

Job description

No Sponsorship will be provided for this role.

Location: On site at location listed in job posting 

Weekly Schedule: Monday-Friday, 8am-5pm

We are seeking a highly skilled Pega Sr. Developer to lead the design, development, and implementation of enterprise-grade Pega solutions. The ideal candidate will bring deep expertise in Pega architecture, strong leadership skills, and proven experience in delivering digital transformation projects within the financial services sector.

Key Responsibilities

  • Define end-to-end Pega application architecture aligned with Bank’s business and IT strategy.
  • Lead the design of scalable, secure, and high-performing Pega solutions.
  • Ensure compliance with industry standards, banking regulations, and security policies.
  • Guide development teams in implementing Pega applications, frameworks, and integrations.
  • Provide mentorship and technical oversight to Pega developers and system architects.
  • Conduct code reviews, performance tuning, and best practice enforcement.
  • Collaborate with business stakeholders to translate requirements into Pega workflows and case management solutions.
  • Drive digital transformation initiatives such as customer onboarding, loan processing, compliance automation, and risk management.
  • Design integrations between Pega and core banking systems, APIs, and third-party applications.
  • Explore emerging Pega features (AI, robotics, decisioning, low-code automation) to enhance customer experience.
  • Recommend innovative solutions to improve operational efficiency and reduce costs.

Qualifications

  • Pega Lead System Architect (CPLSA) certification.
  • Working knowledge of Pega Infinity and Constellation in Pega Cloud
  • Demonstrated expertise in Pega Smart Dispute, Pega Customer Service, case management, and BPM.
  • Experience in financial services or banking domain preferred.
  • Proficiency in integration technologies (SOAP/REST APIs, MQ, Kafka, etc.).
  • Solid understanding of cloud deployment (AWS, Azure, or GCP) and DevOps practices.
  • Excellent communication and stakeholder management skills.
  • Strong problem-solving and analytical abilities.
  • Ability to engage cross-functional teams and manage multiple priorities.
  • Passion for innovation and continuous improvement.

About Us

First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com. 

Benefit Highlights

• Medical with wellness incentives, dental, and vision

• HSA with company match

• Maternity and parental leave

• Tuition reimbursement

• Mentor program

• 401(k) with 6% match

• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

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