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Smart Communications Jobs (NOW HIRING)

ADT

Smart Home Consultant

North Syracuse, NY · On-site

$105K/yr

Strong customer-focused communication skills. * Technical aptitude with smart device ecosystems and connected technologies. * Ability to understand how multiple products interact within a home ...

Naturally Wired

Smart Home Technician

Overland Park, KS · On-site

$55K - $75K/yr

Daily client/customer interaction and communication * Physical work with hands, arms, lifting ... This includes smart home & smart office automation, indoor & outdoor audio/video entertainment ...

ADT

Smart Home Consultant

Scarborough, ME · On-site

$105K/yr

Strong customer-focused communication skills. * Technical aptitude with smart device ecosystems and connected technologies. * Ability to understand how multiple products interact within a home ...

ADT

Smart Home Consultant

Lexington, KY · On-site

$105K/yr

Strong customer-focused communication skills. * Technical aptitude with smart device ecosystems and connected technologies. * Ability to understand how multiple products interact within a home ...

ADT

Smart Home Consultant

Arden, NC · On-site

$105K/yr

Strong customer-focused communication skills. * Technical aptitude with smart device ecosystems and connected technologies. * Ability to understand how multiple products interact within a home ...

Etherfi

Smart Contract Lead

New York, NY · On-site

$240K - $300K/yr

As a talented Smart Contract Engineer with a deep understanding of Solidity and extensive ... Strong communication skills to effectively articulate technical challenges and solutions to both ...

ADT

Smart Home Consultant

Brisbane, CA · On-site

$105K/yr

Strong customer-focused communication skills. * Technical aptitude with smart device ecosystems and connected technologies. * Ability to understand how multiple products interact within a home ...

ADT Security Services

Smart Home Consultant

Arden, NC · On-site

$105K/yr

Strong customer-focused communication skills. * Technical aptitude with smart device ecosystems and connected technologies. * Ability to understand how multiple products interact within a home ...

ADT

Smart Home Consultant

Lexington, KY · On-site

$105K/yr

Strong customer-focused communication skills. * Technical aptitude with smart device ecosystems and connected technologies. * Ability to understand how multiple products interact within a home ...

ADT

Smart Home Consultant

Houston, TX · On-site

$105K/yr

Strong customer-focused communication skills. * Technical aptitude with smart device ecosystems and connected technologies. * Ability to understand how multiple products interact within a home ...

ADT

Smart Home Consultant

Bartlett, TN · On-site

$105K/yr

Strong customer-focused communication skills. * Technical aptitude with smart device ecosystems and connected technologies. * Ability to understand how multiple products interact within a home ...

ADT Security Services

Smart Home Consultant

Irving, TX · On-site

$105K/yr

Strong customer-focused communication skills. * Technical aptitude with smart device ecosystems and connected technologies. * Ability to understand how multiple products interact within a home ...

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Smart Communications information

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How much do smart communications jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for smart communications in the United States is $29.82, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $34.86 per hour, depending on experience, location, and employer.

What is a smart communications professional?

Smart Communications professionals are experts who work with advanced communication technologies, such as unified communication systems, digital messaging platforms, and IoT-enabled devices, to streamline and improve how organizations share information. They design, implement, and manage solutions that enable secure, efficient, and intelligent communication within businesses or between companies and their customers. Their role often involves integrating cloud-based services, automating workflows, and ensuring data security across communication channels.

What are the key skills and qualifications needed to thrive as a smart communications specialist?

To thrive as a Smart Communications Specialist, you need a solid background in telecommunications, customer service, and problem-solving, often supported by a degree in communications or IT-related fields. Familiarity with CRM systems, mobile network technologies, and common troubleshooting tools is typically required. Strong interpersonal skills, patience, and the ability to communicate technical information clearly help professionals excel in this role. These skills ensure efficient issue resolution, customer satisfaction, and the smooth operation of telecom services.

What are some common challenges faced by professionals in smart communications roles, and how can they be addressed?

Professionals working in Smart Communications often encounter the challenge of integrating new communication technologies with existing legacy systems. Additionally, ensuring data security and compliance while managing complex, multi-channel messaging platforms can be demanding. To address these challenges, staying updated on industry best practices, collaborating closely with IT and compliance teams, and continually updating technical skills are essential. Regular training and open communication within cross-functional teams can also help navigate evolving requirements and maintain effective communications solutions.

What is the difference between Smart Communications vs Customer Service Representative?

AspectSmart CommunicationsCustomer Service Representative
Required CredentialsCommunication skills, familiarity with communication platformsHigh school diploma, communication skills
Work EnvironmentOffice, remote, or call center settingsCall centers, retail, or office environments
Industry UsageTelecommunications, media, technologyRetail, telecom, service industries
Common Search IntentCommunication roles, platform-specific jobsCustomer support, client interaction roles

Smart Communications roles focus on managing communication platforms and strategies within industries like telecom and media, requiring strong communication skills. Customer Service Representatives handle direct client interactions, often in call centers or retail settings. While both roles involve communication, Smart Communications emphasizes strategic communication management, whereas Customer Service Representatives focus on customer support and service delivery.

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What states have the most Smart Communications jobs?

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What job categories do people searching Smart Communications jobs look for?

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Smart Communications jobs near you
Infographic showing various Smart Communications job openings in the United States as of September 2026, with employment types broken down into 1% Internship, 1% As Needed, 84% Full Time, 12% Part Time, and 2% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $62,027 per year, or $29.8 per hour.

SmartCOMM Engineer

Coppell, TX • Remote

American Automobile Association (AAA)
Non-Profits • 10K+ employees
Learn more about American Automobile Association (AAA)external

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 25 days ago

AAA The Auto Club Group rating

7.4

Company rating: 7.4 out of 10

Based on 284 frontline employees who took The Breakroom Quiz

Job description

SmartCOMM Engineer

Job Summary
We are hiring aSmartCOMMEngineer to join the Applications team, responsible for designing, building, testing, and maintainingSmartCOMMtemplates, data mappings, and output configurations that generate policy, billing, and correspondence documents for insurance and business operations. The ideal candidate has hands-onSmartCOMMDesigner experience and a strong background in enterprise document composition, with prior experience on legacy CCM platforms considered a strong asset.
Job Duties

  • Design, build, and unit-test SmartCOMM templates, content blocks, and business rules using SmartCOMM Designer.

  • Build, remediate, and enhance SmartCOMM templates and business rules, including migrating logic from legacy composition platforms as needed.

  • Build and validate data mappings (XML/JSON) between source systems (policy administration, billing, claims) and SmartCOMM templates.

  • Configure and test multi-channel output (print, PDF, email, portal) ensuring consistent rendering and compliance with brand/regulatory standards.

  • Partner with QA and business analysts to define test cases, execute SIT/UAT cycles, and resolve defects.

  • Troubleshoot production issues related to document generation, formatting, fonts, and data population.

  • Document technical designs, mapping specifications, and unit test evidence per program standards.

  • Collaborate with the Guidewire composition/orchestration teams where document triggers integrate with policy workflows.

  • Participate in Agile/Scrum ceremonies (sprint planning, stand-ups, backlog refinement) and provide effort estimates.

  • Support release activities including migration planning, deployment validation, and post-release monitoring.


Qualifications

  • 5+ years of hands-on experience with SmartCOMM (Smart Communications) Designer - including experience under its prior product name, Thunderhead - or equivalent CCM platform, with strong willingness/ability to ramp quickly on SmartCOMM.

  • Solid understanding of document composition concepts: templates, content library, business rules, data mapping, and multi-channel output.

  • Experience working in an insurance, banking, or other regulated industry producing customer-facing correspondence (policy documents, statements, notices) preferred.

  • Strong analytical and debugging skills; comfortable tracing data issues from source system through to rendered output.

  • Excellent written and verbal communication skills; able to work directly with business stakeholders on requirements.

  • Experience in Agile/Scrum delivery environments.


Travel Requirements

  • Occasional travel to off-site business meetings or conferences. (5% proficiency)

Remarkable benefits:

Health coverage for medical, dental, vision

401(K) saving plans with company match AND Pension

Tuition assistance

Floating holidays and PTO for community volunteer programs

Paid parental leave

Wellness programs

Employee discounts (membership, insurance,

travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity - we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value."

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify

What AAA The Auto Club Group employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

American Automobile Association logo

About American Automobile Association

Sourced by ZipRecruiter

The American Automobile Association (AAA), headquartered in Heathrow, Florida, USA, is a reputable force in the automotive and insurance industry. Originating in 1902, it began as a coalition of motor clubs with the common goal of providing better roads and travel conditions for motorists. Today, AAA is a comprehensive, multifaceted organization that offers a range of services, including roadside assistance, auto repair services, travel agency services, and diverse insurance products - Auto, Home, Life and more. A significant principle for AAA is to continuously deliver value to their 61 million members through safety, security and peace of mind. The company's mission and core values focus on championing its members' rights and interests, advocating innovation, integrity, teamwork and respect.

Industry

Non-profits

Company size

10,000+ Employees

Headquarters location

Heathrow, FL, US

Year founded

1902

Social media

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