ZipRecruiter

Log In

1

Sla Manager Jobs in Alaska (NOW HIRING)

Deeptree

Service Coordinator/Dispatcher

Wasilla, AK · On-site

$17 - $22/hr

Your job is to protect SLA commitments, organize chaos into clean schedules, and ensure our clients feel like they're the only client that matters. About Us: We're Deeptree Inc. , a growing Managed ...

New

Pacs

The Manager, Compensation is a working, hands-on role responsible for building and sustaining the ... Market pricing turnaround established as a repeatable service with a defined SLA. * Compensation ...

York Risk Services

VMO Manager

Minto, AK · On-site

Implement automation and analytics to enhance SLA tracking, reporting, and invoice validation ... Management retains the discretion to add or to change the duties of the position at any time.

New

Sedgwick

VMO Manager

Minto, AK

Implement automation and analytics to enhance SLA tracking, reporting, and invoice validation ... Management retains the discretion to add or to change the duties of the position at any time.

New

Access Alaska

Program Support Specialist

Soldotna, AK · On-site

$21.21 - $22.06/hr

This includes database management, paperwork preparation, DSP support, time sheet processing, and ... SLA compliance, including monitoring for unauthorized overtime. Compliance & Reporting * Ensure ...

Access Alaska

Program Support Specialist

Soldotna, AK · On-site

This includes database management, paperwork preparation, DSP support, time sheet processing, and ... SLA compliance, including monitoring for unauthorized overtime. Compliance & Reporting * Ensure ...

Access Alaska

Program Support Specialist

Soldotna, AK · On-site

This includes database management, paperwork preparation, DSP support, time sheet processing, and ... SLA compliance, including monitoring for unauthorized overtime. Compliance & Reporting * Ensure ...

Access Alaska

Program Support Specialist

Soldotna, AK · On-site

This includes database management, paperwork preparation, DSP support, time sheet processing, and ... SLA compliance, including monitoring for unauthorized overtime. Compliance & Reporting * Ensure ...

All JobsSla JobsSla Manager JobsSla Manager Jobs in Alaska

Sla Manager information

See Alaska salary details

$22.2K

$63.6K

$144K

How much do sla manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for sla manager in Alaska is $63,650.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,752.00 and $78,539.00 per year, depending on experience, location, and employer.

How does an SLA manager typically collaborate with technical and business teams to ensure service agreements are met?

An SLA Manager works closely with both technical teams (such as IT support, operations, and engineering) and business stakeholders to monitor, report on, and improve service delivery according to established Service Level Agreements (SLAs). This often involves facilitating regular meetings, reviewing performance metrics, and addressing any service issues proactively. Effective communication and negotiation skills are essential, as the role requires balancing technical capabilities with business expectations. SLA Managers also document processes and escalate unresolved issues to ensure continuous improvement and customer satisfaction.

What is the difference between Sla Manager vs Service Delivery Manager?

AspectSLA ManagerService Delivery Manager
Primary FocusManaging Service Level Agreements and ensuring contractual complianceOverseeing overall service delivery and client satisfaction
ResponsibilitiesMonitoring performance metrics, negotiating SLAs, reportingCoordinating teams, managing client relationships, improving service processes
Required SkillsContract management, performance analysis, communicationLeadership, project management, customer service
Work EnvironmentIT and service-based industries, contract-driven settingsIT, telecom, and managed services sectors

While both roles focus on service quality, the SLA Manager primarily manages contractual performance metrics, whereas the Service Delivery Manager oversees the entire service process and client satisfaction. Understanding these distinctions helps organizations assign the right responsibilities and find suitable candidates.

What are the key skills and qualifications needed to thrive as an SLA manager, and why are they important?

To thrive as an SLA Manager, you need expertise in service level agreement management, IT service management practices, and a relevant degree such as in business or information technology. Proficiency with ITSM tools like ServiceNow or BMC Remedy and certifications such as ITIL are commonly required. Strong soft skills include negotiation, analytical thinking, and effective communication to manage client expectations and resolve service issues. These skills ensure that service delivery meets agreed standards, fosters client satisfaction, and drives continuous improvement in IT operations.

What is an SLA manager?

SLA Managers are professionals responsible for overseeing and ensuring that Service Level Agreements (SLAs) between service providers and clients are met. They monitor service performance, resolve issues related to service delivery, and work to continuously improve service quality. Their role includes analyzing data, preparing reports, coordinating with multiple departments, and communicating with clients to maintain satisfaction. SLA Managers are crucial in maintaining trust and accountability in business relationships.
What are popular job titles related to Sla Manager jobs in Alaska? For Sla Manager jobs in Alaska, the most frequently searched job titles are:
What job categories do people searching Sla Manager jobs in Alaska look for? The top searched job categories for Sla Manager jobs in Alaska are:
Sla Manager jobs near you

Service Coordinator/Dispatcher

Deeptree

Wasilla, AK • On-site

$17 - $22/hr

Full-time

PTO

Posted 3 days ago

New

Job description

Your Mission:
To be the heartbeat of our Service Delivery engine — the one who ensures our techs are sharp, scheduled, and sent out equipped with everything they need to crush the day. Your job is to protect SLA commitments, organize chaos into clean schedules, and ensure our clients feel like they’re the only client that matters.
About Us:
We’re Deeptree Inc., a growing Managed IT and Cybersecurity firm proudly headquartered in Wasilla, Alaska. We serve our clients with precision, passion, and a relentless drive for improvement. We believe that exceptional customer service is an art — and our team? We're the blacksmiths behind the scenes forging trusted, lasting partnerships.
This role isn’t just about taking calls. It’s about being the central command that keeps our techs operating efficiently and our clients thrilled with the results. You will own the dispatch board, shield the technicians’ time, and ensure nothing gets lost in the ether.
Key Responsibilities:
Command and Control:
  • Own our ticketing/PSA system like it’s your tactical map. Nothing slips by you.
  • Schedule and dispatch tickets to ensure technician efficiency, SLA compliance, and customer satisfaction.
  • Serve as the first line of communication for all inbound service requests via phone, email, and portal.

Client Success Operations:
  • Ensure every technician heads into battle (ahem, site visits) with all the info they need.
  • Monitor ticket queues, escalate issues early, and keep things moving like clockwork.
  • Be the client liaison — keep them informed, updated, and confident that we’re on it.

Metrics, Reporting & Accountability:
  • Help track and improve on KPIs like CSAT, ticket aging, SLA breaches, and team utilization.
  • Report trends and suggest process improvements to leadership.
  • Collaborate closely with the Service Manager to continually optimize delivery.

What You Bring to the Team:
  • 3+ years in customer service, dispatching, or team coordination (bonus if in IT).
  • Comfortable juggling multiple requests, personalities, and deadlines — you thrive in the chaos.
  • Experience with a ticketing system / PSA tool (we use Autotask, but any will do).
  • Strong communication skills — you speak both Human and Geek fluently.
  • High emotional intelligence. You read people and anticipate needs.
  • A passion for process, improvement, and supporting a team.

Bonus Points (Nice to Have):
  • Prior experience in an MSP or IT service environment.
  • Familiarity with Microsoft 365, remote tools, and helpdesk procedures.
  • Certifications like ITIL, ITSM, CompTIA, or Helpdesk Habits.
  • Experience with service scheduling, SLA management, or project coordination.

Why Deeptree?
  • Flexible PTO.
  • Employee discounts + referral program.
  • Free access to training & professional development.
  • Clear growth path to Service Delivery Manager.
  • Culture of teamwork, ownership, and light-hearted banter.
  • Your input actually shapes the company’s operations.
  • No corporate sludge, just real people doing great work.

This Role Is Ideal for Someone Who:
  • Loves working with people and solving puzzles.
  • Wants ownership over their role and a clear path to grow.
  • Is passionate about client success and team support.
  • Prefers structure and accountability, but thrives in a fast-moving environment.

Summary:
  • Job Type: Full-Time (On-Site Only)
  • Schedule: 8-hour shift
  • Pay: $17.00 – $22.00/hour (DOE)
  • Education: High School or Equivalent (Preferred)
  • License: Driver’s License (Preferred)

Ready to Join the Team?
If you’ve read this far and felt your fingers twitch to start organizing chaos — apply now. Help us forge the next chapter of excellence in client service. And if you’re still unsure? Apply anyway. Sometimes the right people don’t realize it until they’re in the chair.