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Skyward Business Senior Consultant - Student

Starting Date: Immediately

Job Title

Skyward Senior Consultant - Student

FLSA Status: Exempt

Pay Grade: 102

Work Days: 226

Reports To: Director of Business

Primary Purpose

Provide districts/charters with technical assistance and software support on Skyward student platforms. Maintain a positive working relationship with clients, meet deadlines, and ensure accurate information.

Qualifications

To perform this job successfully, an individual must be able to perform each duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education/Certification

• Bachelor’s degree in a business, accounting field preferred, or 5 years equivalent experience.
• TASBO Certification preferred.

Special Knowledge/Skills

• Student Software Knowledge of Skyward
• Strong organizational, communication, public relations, and interpersonal skills.
• Team‑oriented attitude and desire to work collaboratively with ESC staff, campus/district/charter school personnel.
• Advanced technical knowledge of school student data and PEIMS.
• Working knowledge of financial applications and accounting.
• Ability to use personal computer and software to develop spreadsheets, perform data analysis, and word processing.
• Ability to interpret policy, procedures, and data.

Experience

• Five years of school student PEIMS experience.

Essential Duties and Responsibilities

• Actively participate in and/or provide support for inter‑departmental teams to help improve student performance in the region, improve the ESC’s internal operations, and meet the established goals and objectives for the ESC.
• Provides support to Skyward customers through telephone and email support or the use of webinar software, workshops, and individual training sessions.
• Documents details of customer cases for future support reference; on‑site visits if warranted, and escalates qualified issues.
• Trains the local school district/charter users in the proper procedures for the utilization of the supported Skyward Student software.
• Prepares materials, media, and presentation data for workshops.
• Participates in the presentation of materials at workshops and training sessions.
• Provides support for districts converting to Skyward from other ERP platforms.
• Skyward module training and certification process required.
• Anticipates and prepares for the timeline of districts’ responsibilities.
• Develops problem‑solving skills, including troubleshooting new developments of the product.
• Assists in conducting user meetings at prescribed times.
• Present demonstrations for potential customers.
• Provides customers with subject matter expertise in relation to the areas of PEIMS/State Reporting.
• Process data entry as needed.
• Performs other duties as assigned.

Supervisory Duties

None

Equipment/Specialized Software Used

Computers, projection devices, control panels in meeting rooms, printers, productivity software, software specific to the job assignment, network resources, internet resources, and other hardware and software necessary to perform the functions of the job effectively and efficiently.

Working Conditions

Mental: Public relations and people skills are always required, work with frequent interruptions, and maintain professional composure and confidentiality under stress.

Physical: Occasional prolonged and irregular hours, ability to move tables and chairs and load/unload boxes and materials. Prolonged use of a computer. Frequent region and state‑wide travel.

Environmental: Open Cubicles/workstations

Evaluation

Annual performance evaluation will be performed in accordance with the adopted policies of the Education Service Center Region 11. Employment in this position is contingent upon performance, need, and funding.

Benefits

• $645 monthly contribution for Medical Insurance
• Competitive Pay and Growth Opportunities
• Retirement Account Matching Program
• HSA, FSA, Dental, Vision, Life, Cancer Insurance Offered
• 10 Local Sick Paid Days provided Annually (Per School Year)
• 5 State Personal Paid Leave Days provided Annually (Per School Year)

Job Details

Position Type: Full‑Time

Salary: $67,947 to $82,863 Per Year

Job ID: 5476894

Job Requirements

• Citizenship, residency or work visa required

Contact Information

• ESC Region 11 - HR Team
• 1451 S. Cherry Lane
• White Settlement, Texas 76108
• Phone: (817) 740-3600
• Email: hr@esc11.net