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Prosegur

iSOC Agent

Lowell, MA

Prosegur ISOC Agents utilize our "Eyes in the Sky" technology to monitor and help protect our clients' facilities. We are security experts committed to safety and service excellence. This position ...

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How much do sky tech jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for sky tech in the United States is $24.88, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $29.09 per hour, depending on experience, location, and employer.

What are Sky Tech jobs?

Sky Tech jobs refer to careers that involve the use of advanced technology in aviation, aerospace, and related fields. These roles can include positions such as drone operators, aerospace engineers, avionics technicians, and professionals working with satellite systems or air traffic management technologies. Individuals in Sky Tech jobs are responsible for developing, maintaining, and operating technology that enables safe and efficient air travel and exploration. These jobs often require specialized training in engineering, computer science, or aviation technology. As the aviation industry evolves, the demand for skilled professionals in Sky Tech continues to grow.

What are the key skills and qualifications needed to thrive as a Sky Technician, and why are they important?

To thrive as a Sky Technician, you need strong technical knowledge of satellite and digital TV systems, troubleshooting skills, and typically a relevant certification or vocational training in electronics or telecommunications. Familiarity with diagnostic tools, signal meters, installation equipment, and proprietary Sky software is essential. Excellent customer service, problem-solving abilities, and effective communication help technicians deliver a positive installation or repair experience. These skills ensure accurate service, customer satisfaction, and compliance with industry standards.

What is the difference between Sky Tech vs Network Technician?

AspectSky TechNetwork Technician
Required CertificationsCompTIA A+, Network+, Cisco CCNA (preferred)CompTIA Network+, Cisco CCNA, or equivalent
Work EnvironmentOn-site and remote tech support, hardware setup, troubleshootingNetwork installation, maintenance, troubleshooting in various settings
Industry UsageIT service providers, tech companies, corporate IT departmentsTelecommunications, internet service providers, corporate networks

Sky Tech and Network Technicians share similar certifications and work environments focused on IT support and network infrastructure. While Sky Tech roles often involve broader hardware and software troubleshooting, Network Technicians specialize specifically in network systems. Both roles are essential in maintaining IT and network operations across industries.

What are some common challenges faced by professionals working in Sky Tech roles, and how can they be addressed?

Professionals in Sky Tech roles, which typically involve working with aviation or aerospace technologies, often face challenges such as keeping up with rapidly evolving technology, ensuring strict compliance with safety and regulatory standards, and collaborating across multidisciplinary teams. Staying current through ongoing training and certifications is essential, as is effective communication with engineers, pilots, and regulatory bodies. Proactively seeking mentorship and participating in industry conferences can also help address these challenges and support career growth.
More about Sky Tech jobs
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What states have the most Sky Tech jobs? States with the most job openings for Sky Tech jobs include:
What job categories do people searching Sky Tech jobs look for? The top searched job categories for Sky Tech jobs are:
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iSOC Agent

iSOC Agent

Prosegur

Lowell, MA

Full-time

Posted 17 days ago

Prosegur rating

5.8

Company rating: 5.8 out of 10

Based on 60 frontline employees who took The Breakroom Quiz

63rd of 100 rated security

Job description

iSOC Agent

Prosegur Security’s Monitoring Division is seeking motivated, reliable, and hard-working iSOC Agents to join our growing team. Prosegur ISOC Agents utilize our “Eyes in the Sky” technology to monitor and help protect our clients’ facilities. We are security experts committed to safety and service excellence.

This position does not offer hybrid or remote options.

Key Responsibilities:

At the Monitoring Division, iSOC Agents are responsible for:

· Monitoring surveillance cameras and alarm systems with strong attention to detail to identify incidents, security concerns, and system issues.

· Providing professional, high-quality customer service to residents, clients, and internal partners.

· Managing inbound calls, including authorized arm/disarm requests, security concerns, and general client inquiries.

· Dispatching emergency services, maintenance requests, medical alerts, wellness checks, and security responses in accordance with client instructions.

· Performing accurate data entry related to tenant requests, incident documentation, and account activity

· Conducting virtual patrols, health check patrols, and monitoring camera health alerts.

· Managing gate access control and verifying on-site activity when required.

· Collaborating closely with other Prosegur divisions and specialty accounts to ensure timely communication, response, and service delivery.

· Following all client-specific post orders, procedures, and escalation protocols.

Additional responsibilities may be assigned based on client needs.

Requirements:

· Reliable with a positive attitude and professional demeanor

· High school diploma or equivalent

· Must be at least 18 years old

· Strong customer service skills

· Comfortable using computers and multiple systems

· Ability to multitask in a fast-paced environment

· Availability to work nights and weekends

· Ability to work on-site at our Lowell, MA facility (this is not a remote position)

· Ability to pass pre-employment screening as required

#PRO123


At Prosegur, we make our world safer by taking care of people and businesses while remaining at the forefront of innovation. Every day, we work to secure what our clients value most, from their families to their assets, from their reputation to their networks, and from their money to their cloud. As the 3rd largest security services provider, our 175k+ team members in 36 countries combine and adapt global best practices to match the unique nature of each market we serve and partner with Electronic Security, Global Risk Services, CyberSecurity, and Remote Services (iSOC) divisions to create meaningful ‘Hybrid Security' solutions for Prospects.


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