Ski Resort Operations Manager Jobs in Michigan (NOW HIRING)

Description

About Us:

Discover the allure of the Northwoods at Marquette Mountain Resort. Immerse yourself in our passion for providing an exceptional experience, where every detail is carefully considered. Our resort offers year-round adventure and stunning natural beauty across all four seasons. Whether you seek the thrill of the slopes or the tranquility of the trails, you'll be captivated by the spectacular views of Lake Superior. After a day of exploration, unwind and create cherished memories by the fire with your loved ones. Conveniently located just minutes from downtown Marquette, Michigan, our resort is your gateway to an unforgettable getaway.

Status: Part Time

This is a seasonal position October 14, 2026 - April 14, 2027

Job Purpose:

The Winter Race Staff Lead assists the Alpine Ski Racing Manager in overseeing Adult Race League operations, managing race logistics, supervising staff, and ensuring a safe, positive experience for race participants. This role includes setting up and maintaining the racecourse, timing participants, and curating a high-quality guest experience. The Winter Race Staff Lead embodies the company's core values by fostering a welcoming, customer-focused environment that prioritizes safety, efficiency, and professionalism.

Essential Duties and Responsibilities:

Honor Commitments:

• Oversee logistics for the Adult Race League and other race events, ensuring accurate timing, proper race setup, and smooth course operations.
• Assist in setting gates, preparing start lists, timing races, and efficiently managing setup and takedown.
• Communicate race responsibilities clearly to staff, volunteers, and participants, ensuring adherence to event schedules and quality standards.
• Protect the safety of self, co-workers, and Marquette Mountain Resort guests by strictly following safety policies and procedures.

Create Positive Experiences:

• Actively engage with race participants to create a friendly, welcoming atmosphere, answering questions, and guiding participants through race processes.
• Provide clear instructions and support to employees and volunteers, fostering a collaborative, customer-focused environment.
• Maintain a positive attitude and professional demeanor in all interactions, contributing to an enjoyable guest experience.
• Report any equipment issues or unsafe conditions to supervisors immediately, prioritizing a safe environment.
• Operate all equipment safely, avoiding injury to self or others, and follow driving guidelines per company policy.

Foster Lifelong Learning:

• Participate in safety and team meetings, learning new race management techniques and safety protocols.
• Educate race participants about race flow and safety guidelines, enhancing their experience and knowledge of the sport.
• Encourage skill development among staff, offering guidance and hands-on learning opportunities.

Exhibit Pioneering Spirit:

• Contribute innovative ideas to enhance the efficiency and enjoyment of race events, supporting the continual improvement of race operations.
• Proactively address issues on the racecourse, adapting to changing conditions and participant needs.
• Support the Alpine Ski Racing Manager in implementing best practices for racecourse management, timing, and participant engagement.

Demonstrate Good Stewardship:

• Ensure equipment is properly maintained, set up, and stored after each event, supporting the longevity and readiness of all race materials.
• Monitor and maintain safety protocols throughout the racecourse, protecting the well-being of guests and team members.
• Report any damaged or unsafe equipment immediately and collaborate with other departments to maintain a safe race environment.

Other Duties as Assigned:

• Adapt to the evolving needs of the organization and undertake additional responsibilities as required, reflecting our commitment to flexibility and responsiveness in meeting business objectives.

The above list reflects the general details necessary to describe the principal and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Minimum Qualifications:

• High School Diploma and 18 years of age
• Experience in event planning or race management, preferably in Alpine skiing or a related sport.
• Passionate about winter sports, the outdoors or hospitality.
• Ability to lead staff.
• Excellent communication and interpersonal skills, with the ability to work collaboratively with employees, volunteers, participants, and stakeholders.
• Knowledge of Alpine and Nordic skiing rules, regulations, and best practices.
• Ability to operate computers, public announcement systems, 2-way radios, timing equipment.
• Excellent organizational abilities, including effective planning and scheduling.
•  Ability to perform manual labor in various weather conditions.
• Valid Driver's License
• Must be able to work nights, weekends and holidays as needed by season and by need of the business.

Physical and mental demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Regularly required to stand; walk; ski; climb and descend winter snowsport runs on skis or in ski boots; use hands to handle or feel; reach with hands and arms; and climb or balance.
• The employee is frequently required to sit and stoop, kneel, crouch or crawl and occasionally required to taste or smell.
• Must be able to lift and/or move up to 50 pounds.
• Specific vision requirements of this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
• Communication requirements include the use of two-way radios and mobile phones while on duty.
• The employee must be able to hear radio communications and respond to them as well as communicate (hear and speak) with staff, guests, and racers while on duty.
• The employee is required to hand rake and use shovels frequently.
• The employee must be able to navigate aerial chair lifts safely.
• The employee must be able to ski or board at an intermediate level.

Equipment Used:

• Hand tools; drills
• Shovels
• Snow rakes
• Race gates

Working Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Harsh outside weather conditions.
• Occasionally exposed to wet and/or humid conditions; high precarious places; fumes or airborne. particles; toxic or caustic chemicals; extreme cold; extreme heat; risk of electrical shock; and vibration.
• Noise level in the work environment is usually loud.
• Regularly work near moving mechanical parts and exposed to outdoor weather conditions and vibration

Benefits (depended on hours worked and status)

Insurance:

• Medical - PPO and HDHP options
• Flexible Spending Account (FSA)
• Health Savings Account (HSA) with company match
• Dental Insurance
• Vision Insurance
• Accident & Critical Illness Insurance
• Group Term Life Insurance (company paid)
• Short and Long-Term Disability (company paid)

Paid Time Off:

• Paid Time Off (PTO)
• Paid Holidays
• Volunteer Time-Off
• Paid Maternity/Paternity Leave
• Bereavement/Funeral

Compensation:

• 401(k) Retirement Plan with company match
• Incentive Programs
• Shift Differential Program
• Tool Rewards Program
• Safety shoe and glasses program

Other:

• Employee Assistance Program (EAP)
• Wellness incentives
• Company paid and provided uniforms
• Training: In-House, Instructor-Led, and Online

Marquette Mountain is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.