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Sitel Jobs (NOW HIRING)

Compliance Requirements Candidates are assigned facility-and unit-specific Sitel modules upon hire, which must be completed within one week of signing their contract. Failure to complete them within ...

Compliance Requirements Candidates are assigned facility-and unit-specific Sitel modules upon hire, which must be completed within one week of signing their contract. Failure to complete them within ...

Compliance Requirements Candidates are assigned facility-and unit-specific Sitel modules upon hire, which must be completed within one week of signing their contract. Failure to complete them within ...

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Sitel information

What are the typical career advancement opportunities for employees at Sitel?

At Sitel, employees often start in customer service or support roles, but there are clear pathways for advancement into supervisory, quality assurance, training, and management positions. Sitel is known for promoting from within and providing ongoing training and development programs to help employees grow their skills. Team members who demonstrate strong performance, leadership abilities, and a commitment to customer satisfaction are frequently considered for internal promotions. Additionally, the company’s global presence offers opportunities to move into specialized or international roles over time.

What is Sitel?

Sitel is a global customer experience (CX) management company that provides outsourced customer support and business process outsourcing (BPO) services for various industries. The company helps businesses enhance their customer service by offering call center support, technical assistance, sales, and other customer engagement solutions. Sitel operates in multiple countries with thousands of employees, aiming to improve client satisfaction and streamline operations through technology and skilled representatives.

What skills and qualifications are needed to thrive as a Sitel Customer Service Representative?

To thrive as a Sitel Customer Service Representative, you need strong communication skills, problem-solving abilities, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and basic computer applications is typically required. Exceptional interpersonal skills, patience, and adaptability help you stand out in managing diverse customer interactions. These skills are crucial for delivering excellent service, resolving issues efficiently, and ensuring customer satisfaction in a fast-paced environment.

What is the difference between Sitel vs Customer Service Representative?

AspectSitelCustomer Service Representative
RoleCompany that employs customer service agentsIndividual employee providing customer support
CredentialsTypically requires training provided by SitelHigh school diploma often required; certifications vary
Work EnvironmentRemote or office-based customer support centersCall centers, remote, or in-person settings
Industry UsageGlobal outsourcing companyCustomer support across various industries

In summary, Sitel is a company that hires and manages customer service representatives, who are individual employees providing support. While Sitel offers training and employment, Customer Service Representatives are the roles performed by these employees. Understanding this distinction helps job seekers identify whether they are applying to a company or a position.

Infographic showing various Sitel job openings in the United States as of August 2026, with employment types broken down into 4% As Needed, 39% Full Time, 4% Part Time, and 53% Contract. Highlights an 91% Physical, and 9% Remote job distribution.

Travel Nurse RN - Case Management

LanceSoft

Baltimore, MD • On-site

Contractor

Re-posted 17 days ago


Job description

LanceSoft is seeking a travel nurse RN Case Management for a travel nursing job in Baltimore, Maryland.

Job Description & Requirements
  • Specialty: Case Management
  • Discipline: RN
  • Start Date: ASAP
  • Duration: 16 weeks
  • 40 hours per week
  • Shift: 8 hours, days
  • Employment Type: Travel

Case Manager RNShift: M-F 5 x 8 Days 0830-1700On Call/Weekend Requirement: No on call requirement; traveler can pick up weekends if desired and available/they are neededHolidays shifts may be required: Memorial Day Mon 5/25/26Independence Day Sat 7/4/26Labor Day Mon 9/7/26Float Requirement: Float throughout patient tower across MedSurg units as necessaryLOCAL RATE WITIN 60 MILES OF FACILITYRequirements:- MD LICENSE- BLS- 3 Years Minimum Experience RequiredMust have completed 1 prior travel assignment.: Case Manager in outpatient clinic, Working setting Acute Hospital. experience with Care Coordination, Discharge planning, needs assessment/ Order DME.Acute Case Management exp requiredRegulatory: CMS: Centers for Medicare and Medicaid Services, HIPAA (The Health Insurance Portability and Accountability Act)*MUST have MEDICAL INPATIENT EXPERIENCE*Orientation: 07/14 or 07/28*this facility requires all employees to have their flu vaccination* Modified Time:7/28/2026 12:00:00 AM Account Manager: Brooke Insko Account Manager Email: COVID-19 Vaccine: Not Required Flu Vaccine: Required - No Exemptions Submittals:Low Job Requirements & Qualifications Previous Charge Experience : Required Years of Experience : 3 Patient Ratio Experience : Charting System Experience : Preferred Charting System Name : Cerner Community Hospital Experience : - LTAC Experience : - Trauma Level I Experience : - Trauma Level II Experience : - Travel Experience Required : Yes Certifications : BLS, MD LICENSE Skills : Acute Hospital, Care coordination, CMS: Centers for Medicare and Medicaid Services, Discharge Planning, HIPAA guidelines (Health Insurance Portability and Accountability Act), Home Health, Hospice, Long Term Acute Care/Rehab/Skilled Nursing, Needs Assessment/ Order DME, SDU/PCU/IMC/Obs, Must have experience in the IMC or Med Surg unit Unit Details Staffing & Scheduling Scheduling Type : - Patient Ratios Days : 24 Patient Ratios Nights : - Patient Ratios Weekends : - Float Required : - Call Required : - Weekend Coverage : - Number of Weekend Shifts Per Contract : - Pre-Approved Time Off : - Orientation Hours : 8 Facility & Patient Care Details Patient Age Groups : Adults, Geriatrics Daily Census : - Number of Visits Per Day : - Number of Rooms : - Number of Beds : - Additional Unit Information Interdisciplinary Support : - Patient Diagnoses : - Special Procedures/Unit Details : - Special Equipment : - #Tier4 Travel Compliance Please review the following submittal requirements carefully: Local Guidelines The local radius is 60 miles. A candidate s address must match their driver s license when determining local status, and a copy of the driver s license must be provided at the time of submittal. Local candidates are accepted at a lower rate. Please reach out to the AM or EC for local rate information. Licensure (Required at Time of Submission) DC Locations: Must have a DC license in hand. Some units will accept a pending DC license (see job description to confirm). A later start date may be accepted if the traveler has applied for DC licensure. MD Locations: Must have either a compact license or an MD license. Some units will accept a pending MD license (see job description to confirm). A later start date may be accepted if the traveler has applied for MD licensure. References Two (2) supervisory references, including one from the most recent assignment are required. Must support at least 2 years of experience in the previous 3 years. Experience 2 years of recent experience within the last 7 years required Must complete a minimum of 1 travel assignment to be considered RTO (Requested Time Off) No RTO is permitted during the first two weeks of the assignment. RTO must be included at the time of submittal and cannot be changed once the profile has been sent to the manager for review. Amount of RTO: No more than 7 days per 13-week contract. Certifications L D RNs: C-EFM NCC certification is required at the time of submittal. Return Staff Policy Nurses with previous MedStar employment must have been separated for a minimum of one year before returning as a traveler. Submittals Candidates may be submitted to only one MedStar location at a time. Interview Process Manager interviews are not guaranteed. Travelers must be comfortable proceeding without an interview. Any traveler questions should be directed to the AM. Clinical Review All submittals are reviewed by the clinical team, even if not listed on Aya Offer. Compliance Requirements Candidates are assigned facility-and unit-specific Sitel modules upon hire, which must be completed within one week of signing their contract. Failure to complete them within this timeframe may result in cancellation. Labs and DS appointment must be completed within 48 hours of signing. Failure to complete them within this timeframe may result in cancellation. Candidates are encouraged to plan ahead to prevent conflicts with vacations or work schedules. Candidates in the following specialties must pass the Relias EKG Rhythm Interpretation Exam for clearance, achieving at least an 80% overall score and 100% on lethal rhythms: BICU Cardiac Cardiac Stress Testing Cardiac Tele Cardio Thoracic ICU CCU COVID ICU Critical Care Bedside Monitor Critical Care Float Critical Care Transport CVICU CVPICU ECMO EP Lab ER ER Holding ICU IMC IR LTAC ICU LTAC MS Tele LTAC Telemetry MICU MS/Tele MS/Tele Float Neuro ICU NICU NICU Transport PCU PCU Float PCU/Oncology Pediatric Cardiology Pediatric Critical Care Float Pool Pediatric ER Pediatric MICU Pediatric PCU Pediatric Stepdown Pediatric Telemetry PICU SICU Stepdown Stepdown Cardiac Stepdown Neuro Tele Float Telemetry Trauma ICU Modules : Modules are billable up to 4 hours, any additional time beyond this is non-billable and must be margined. The average module duration is 12 hours. Modules are completed pre-start and potentially during orientation, and can vary by specialty Modules are recorded via transcripts Submittal Details: #Tier4 Travel CompliancePlease review the following submittal requirements carefully:Local GuidelinesThe local radius is 60 miles. A candidate s address must match their driver s license when determining local status, and a copy of the driver s license must be provided at the time of submittal.Local candidates are accepted at a lower rate. Please reach out to the AM or EC for local rate information.Licensure (Required at Time of Submission)DC Locations: Must have a DC license in hand. Some units will accept a pending DC license (see job description to confirm). A later start date may be accepted if the traveler has applied for DC licensure.MD Locations: Must have either a compact license or an MD license. Some units will accept a pending MD license (see job description to confirm). A later start date may be accepted if the traveler has applied for MD licensure.ReferencesTwo (2) supervisory references, including one from the most recent assignment are required. Must support at least 2 years of experience in the previous 3 years.Experience2 years of recent experience within the last 7 years requiredMust complete a minimum of 1 travel assignment to be consideredRTO (Requested Time Off)No RTO is permitted during the first two weeks of the assignment.RTO must be included at the time of submittal and cannot be changed once the profile has been sent to the manager for review.Amount of RTO: No more than 7 days per 13-week contract.CertificationsL&D RNs: C-EFM NCC certification is required at the time of submittal.Return Staff PolicyNurses with previous MedStar employment must have been separated for a minimum of one year before returning as a traveler.SubmittalsCandidates may be submitted to only one MedStar location at a time.Interview ProcessManager interviews are not guaranteed. Travelers must be comfortable proceeding without an interview.Any traveler questions should be directed to the AM.Clinical ReviewAll submittals are reviewed by the clinical team, even if not listed on Aya Offer.Compliance RequirementsCandidates are assigned facility-and unit-specific Sitel modules upon hire, which must be completed within one week of signing their contract. Failure to complete them within this timeframe may result in cancellation.Labs and DS appointment must be completed within 48 hours of signing. Failure to complete them within this timeframe may result in cancellation. Candidates are encouraged to plan ahead to prevent conflicts with vacations or work schedules.Candidates in the following specialties must pass the Relias EKG Rhythm Interpretation Exam for clearance, achieving at least an 80% overall score and 100% on lethal rhythms:BICU Cardiac Cardiac Stress Testing Cardiac Tele Cardio Thoracic ICU CCU COVID ICU Critical Care Bedside Monitor Critical Care Float Critical Care Transport CVICU CVPICU ECMO EP Lab ER ER Holding ICU IMC IR LTAC ICU LTAC MS Tele LTAC Telemetry MICU MS/Tele MS/Tele Float Neuro ICU NICU NICU Transport PCU PCU Float PCU/Oncology Pediatric Cardiology Pediatric Critical Care Float Pool Pediatric ER Pediatric MICU Pediatric PCU Pediatric Stepdown Pediatric Telemetry PICU SICU Stepdown Stepdown Cardiac Stepdown Neuro Tele Float Telemetry Trauma ICU  Modules:Modules are billable up to 4 hours, any additional time beyond this is non-billable and must be margined. The average module duration is 12 hours.Modules are completed pre-start and potentially during orientation, and can vary by specialtyModules are recorded via transcripts

LanceSoft Job ID #j970c0qpg6kvbygskydry7chjx89vjcq. Pay package is based on 8 hour shifts and 40 hours per week (subject to confirmation) with tax-free stipend amount to be determined. Posted job title: RN Case Management

About LanceSoft

Established in 2000, LanceSoft is a Certified MBE and Woman-Owned organization. Lancesoft Inc. is one of the highest rated companies in the industry. We have been recognized as one of the Largest Staffing firms and ranked in the top 50 fastest Growing Healthcare Staffing firms in 2022. Lancesoft offers short- and long-term contracts, permanent placements, and travel opportunities to credentialed and experienced professionals throughout the United States. We pride ourselves on having industry leading benefits. We understand the importance of partnering with an expert who values your needs, which is why we’re 100% committed to finding you an assignment that best matches your career and lifestyle goals. Our team of experienced career specialists takes the time to understand your needs and match you with the right job Lancesoft has been chosen by Staffing Industry Analysts as one of the Best Staffing Firms to Work for.LanceSoft specializes in providing Registered Nurses, Nurse Practitioners, LPNs/LVNs, Social Workers, Medical Assistants, and Certified Nursing Assistants to work in Acute Care Centers, Skilled Nursing Facilities, Long-Term Care centers, Rehab Facilities, Behavioral Health Centers, Drug & Alcohol Facilities, Home Health & Community Health, Urgent Care Clinics, and many other provider-based facilities.

Benefits
  • Weekly pay
  • Medical benefits

LanceSoft logo

About LanceSoft

Sourced by ZipRecruiter

Established in 2000, LanceSoft is a Certified MBE and Woman-Owned organization. Lancesoft Inc. is one of the highest rated companies in the industry. We have been recognized as one of the Largest Staffing firms and ranked in the top 50 fastest Growing Healthcare Staffing firms in 2022. Lancesoft offers short- and long-term contracts, permanent placements, and travel opportunities to credentialed and experienced professionals throughout the United States. We pride ourselves on having industry leading benefits. We understand the importance of partnering with an expert who values your needs, which is why we're 100% committed to finding you an assignment that best matches your career and lifestyle goals. Our team of experienced career specialists takes the time to understand your needs and match you with the right job Lancesoft has been chosen by Staffing Industry Analysts as one of the Best Staffing Firms to Work for.LanceSoft specializes in providing Registered Nurses, Nurse Practitioners, LPNs/LVNs, Social Workers, Medical Assistants, and Certified Nursing Assistants to work in Acute Care Centers, Skilled Nursing Facilities, Long-Term Care centers, Rehab Facilities, Behavioral Health Centers, Drug & Alcohol Facilities, Home Health & Community Health, Urgent Care Clinics, and many other provider-based facilities.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Herndon, VA, US

Year founded

2000

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