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Sitel Jobs (NOW HIRING)

Compliance Requirements Candidates are assigned facility-and unit-specific Sitel modules upon hire, which must be completed within one week of signing their contract. Failure to complete them within ...

Compliance Requirements Candidates are assigned facility-and unit-specific Sitel modules upon hire, which must be completed within one week of signing their contract. Failure to complete them within ...

Collaborates with members of the National Center for Human Factors in Healthcare and MedStar SiTEL to develop meaningful and effective high reliability and safety curriculum for all levels of ...

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Sitel information

What are the typical career advancement opportunities for employees at Sitel?

At Sitel, employees often start in customer service or support roles, but there are clear pathways for advancement into supervisory, quality assurance, training, and management positions. Sitel is known for promoting from within and providing ongoing training and development programs to help employees grow their skills. Team members who demonstrate strong performance, leadership abilities, and a commitment to customer satisfaction are frequently considered for internal promotions. Additionally, the company’s global presence offers opportunities to move into specialized or international roles over time.

What is Sitel and what does the company do?

Sitel is a global customer experience (CX) management company that provides outsourced customer support and business process outsourcing (BPO) services for various industries. The company helps businesses enhance their customer service by offering call center support, technical assistance, sales, and other customer engagement solutions. Sitel operates in multiple countries with thousands of employees, aiming to improve client satisfaction and streamline operations through technology and skilled representatives.

What are the key skills and qualifications needed to thrive as a Sitel Customer Service Representative, and why are they important?

To thrive as a Sitel Customer Service Representative, you need strong communication skills, problem-solving abilities, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and basic computer applications is typically required. Exceptional interpersonal skills, patience, and adaptability help you stand out in managing diverse customer interactions. These skills are crucial for delivering excellent service, resolving issues efficiently, and ensuring customer satisfaction in a fast-paced environment.

What is the difference between Sitel vs Customer Service Representative?

AspectSitelCustomer Service Representative
RoleCompany that employs customer service agentsIndividual employee providing customer support
CredentialsTypically requires training provided by SitelHigh school diploma often required; certifications vary
Work EnvironmentRemote or office-based customer support centersCall centers, remote, or in-person settings
Industry UsageGlobal outsourcing companyCustomer support across various industries

In summary, Sitel is a company that hires and manages customer service representatives, who are individual employees providing support. While Sitel offers training and employment, Customer Service Representatives are the roles performed by these employees. Understanding this distinction helps job seekers identify whether they are applying to a company or a position.

Infographic showing various Sitel job openings in the United States as of May 2026, with employment types broken down into 60% Full Time, and 40% Contract. Highlights an 80% In-person, and 20% Remote job distribution.

RN - Labor and Delivery (L&D)

PSNYC , INC.

Clinton, MD

Other

Posted 29 days ago


Job description

RN - Labor and Delivery (L&D)

Shift: Night 3x12-Hour (19:00 - 07:30)

Description: Labor and Delivery RN***NRP, STABLE, & C-EFM required at submission***High risk L&D - Must have high risk experience

ASAP Start: June 15th or June 29th

Locals within 60 miles accepted at a lower rate

Reach out to AM for local rates

3x12 19:00-07:30

2 years experience required

Must have 1 prior travel assignment

ACLS & BLS required

AWHONN preferred

Skills Required: Circulate, FHM, preceptor and/or charge

Triage experience preferred

Call required - 36hrs in 6 weeks or 12 hrs per pay-period (must be on premises within 45 mins of receiving call)

Every other weekend required

Every other holiday required

Float required within skillset - Mom/Baby, postpartum, etc.

Patient Age Groups: Neonates, Adults

Number of Rooms: 9

Number of Beds: 13

Interdisciplinary Support:

Patient Diagnoses:

Special Procedures/Unit Details: High risk L&D - must have high risk exp

Call Required: 36 hours in 6 weeks, or 12 hours per pay-period. Must be on premises 45 minutes after receiving call.

C-EFM through NCC & STABLE required

Local Guidelines: The local radius is 60 miles. A candidate’s address must match their driver’s license when determining local status, and a copy of the driver’s license must be provided at the time of submittal. Local candidates are accepted at a lower rate. Please reach out to the AM or EC for local rate information.

Licensure (Required at Time of Submission): DC Locations: Must have a DC license in hand. Some units will accept a pending DC license (see job description to confirm). A later start date may be accepted if the traveler has applied for DC licensure. MD Locations: Must have either a compact license or an MD license. Some units will accept a pending MD license (see job description to confirm). A later start date may be accepted if the traveler has applied for MD licensure.

References: Two (2) supervisory references, including one from the most recent assignment are required. Must support at least 2 years of experience in the previous 3 years.

Experience: 2 years of recent experience within the last 7 years required

Must complete a minimum of 1 travel assignment to be considered

RTO (Requested Time Off): No RTO is permitted during the first two weeks of the assignment. RTO must be included at the time of submittal and cannot be changed once the profile has been sent to the manager for review. Amount of RTO: No more than 7 days per 13-week contract.

Certifications: L&D RNs: C-EFM NCC certification is required at the time of submittal.

Return Staff Policy: Nurses with previous MedStar employment must have been separated for a minimum of one year before returning as a traveler.

Submittals: Candidates may be submitted to only one MedStar location at a time.

Interview Process: Manager interviews are not guaranteed. Travelers must be comfortable proceeding without an interview. Any traveler questions should be directed to the AM.

Clinical Review: All submittals are reviewed by the clinical team, even if not listed on Aya Offer.

Compliance Requirements: Candidates are assigned facility-and unit-specific Sitel modules upon hire, which must be completed within one week of signing their contract. Failure to complete them within this timeframe may result in cancellation. Labs and DS appointment must be completed within 48 hours of signing. Failure to complete them within this timeframe may result in cancellation. Candidates are encouraged to plan ahead to prevent conflicts with vacations or work schedules.

Candidates in the following specialties must pass the Relias EKG Rhythm Interpretation Exam for clearance, achieving at least an 80% overall score and 100% on lethal rhythms:

BICU Cardiac Cardiac Stress Testing Cardiac Tele Cardio Thoracic ICU CCU COVID ICU Critical Care Bedside Monitor Critical Care Float Critical Care Transport CVICU CVPICU ECMO EP Lab ER ER Holding ICU IMC IR LTAC ICU LTAC MS Tele LTAC Telemetry MICU MS/Tele MS/Tele Float Neuro ICU NICU NICU Transport PCU PCU Float PCU/Oncology Pediatric Cardiology Pediatric Critical Care Float Pool Pediatric ER Pediatric MICU Pediatric PCU Pediatric Stepdown Pediatric Telemetry PICU SICU Stepdown Stepdown Cardiac Stepdown Neuro Tele Float Telemetry Trauma ICU

Modules: Modules are billable up to 4 hours, any additional time beyond this is non-billable and must be margined. The average module duration is 12 hours. Modules are completed pre-start and potentially during orientation, and can vary by specialty Modules are recorded via transcripts