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Simms Jobs (NOW HIRING)

The Institutes

Customer Service Representative

Malvern, PA · On-site

$15.75 - $21.25/hr

Use SIMMS and other Customer Success systems to keep customer and student records accurate * Enter customer, student, and order data into SIMMS correctly and catch/fix errors * Process orders in ...

Revelyst

B2C Customer Experience Associate I

Bozeman, MT · On-site

$17 - $20/hr

Our portfolio includes iconic brands such as Simms Fishing Products, Stone Glacier, Bushnell, Blackhawk, and more. Driven by a passion for adventure, innovation, and the outdoors, we create products ...

Toyota Walnut Creek

Doc Specialist - PI

Walnut Creek, CA · On-site

$22/hr

Job Type Full-time Description We are a Price-Simms Family owned business that provides a family owned and team oriented work environment. We are looking for super motivated people highly focused on ...

Highmark Residential, LLC

Leasing Consultant

Raleigh, NC · On-site

$16 - $19/hr

Overlooke at Simms Creek Why Highmark Residential? Because every position is considered critical to Highmark's success and reputation, we take care to employ those who aspire to become the best in ...

My Goodwill

Shift Supervisor - Simms Store

Littleton, CO · On-site

$20.32/hr

*Please Note: This position will be posted through 09/10/2026* Pay - $20.32 per hour This supervisory position is full-time and will require open availability (including evenings, weekends, and ...

Highmark Residential, LLC

Leasing Consultant

Raleigh, NC · On-site

$16 - $19/hr

Overlooke at Simms Creek Why Highmark Residential? Because every position is considered critical to Highmark's success and reputation, we take care to employ those who aspire to become the best in ...

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Simms information

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How much do simms jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for simms in the United States is $19.71, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $19.95 per hour, depending on experience, location, and employer.

What is a Simms?

Simms is a company known for manufacturing high-quality fishing gear, particularly waders, outerwear, and fishing accessories. Founded in 1980 and based in Bozeman, Montana, Simms specializes in products designed for anglers, including both professional and recreational fishermen. Their gear is recognized for its durability, performance, and innovation, making it a popular choice among fishing enthusiasts. Simms is especially well-known for its breathable, waterproof waders and technical apparel.

What are the key skills and qualifications needed to thrive as a Simms, and why are they important?

I'm sorry, but 'Simms' does not appear to be a recognized real-world professional job title. Please provide a valid job title for an accurate response.

What are the typical challenges faced by Simms sales representatives when building client relationships?

Simms sales representatives often encounter challenges such as educating clients about the technical aspects of fishing gear and differentiating Simms products in a competitive market. Building trust with both new and established accounts requires a deep understanding of customer needs and proactive communication. Additionally, adapting to seasonal fluctuations and maintaining product knowledge can be demanding, but these challenges are balanced by strong support from Simms' marketing and product teams, fostering collaboration and continuous learning.

What is the difference between Simms vs Fish Biologist?

AspectSimmsFish Biologist
Required CredentialsTypically a bachelor's degree in environmental science, biology, or related fieldUsually a bachelor's or master's degree in biology, ecology, or fisheries science
Work EnvironmentOutdoor, fieldwork, research sites, laboratoriesFieldwork, research institutions, government agencies, environmental organizations
Industry UsageBrand name for fishing gear and apparelProfessionals studying fish populations and ecosystems

Simms is primarily a brand specializing in fishing gear and apparel, while a Fish Biologist is a professional working in environmental research and conservation. The two are distinct: Simms refers to a product line, whereas Fish Biologist describes a career in fisheries science. If you're interested in careers related to fish and aquatic ecosystems, a Fish Biologist is the relevant role to explore.

More about Simms jobs

What cities are hiring for Simms jobs?

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What states have the most Simms jobs?

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Simms jobs near you
Infographic showing various Simms job openings in the United States as of August 2026, with employment types broken down into 90% Full Time, and 10% Part Time. Highlights an 99% Physical, and 1% Hybrid job distribution, with an average salary of $40,987 per year, or $19.7 per hour.

Customer Service Representative

The Institutes

Malvern, PA • On-site

$15.75 - $21.25/hr

Full-time

Posted 28 days ago

Job description

About The Institutes
Located in beautiful Malvern, Pennsylvania, The Institutes® are a not-for-profit comprised of diverse affiliates that educate, elevate, and connect people in the essential disciplines of risk management and insurance. Through products and services offered by our nearly 20 affiliated business units, people and organizations are empowered to help those in need with a focus on understanding, predicting, and preventing losses to create a more resilient world.
Additionally, we understand the importance of work-life balance-in 2025 Philly.com named us a Top Workplace for the tenth year and USA Today named us a USA Top Workplace for the fourth year. We provide excellent benefits and a friendly, team-focused work environment to drive employee engagement.
HYBRID ROLE: Monday-Friday, with 2 days onsite per week at our Malvern office
STANDARD SCHEDULE: 10:15 AM - 6:00 PM EST
Customer Service RepresentativeThe Customer Service Representative is a knowledgeable, customer-focused professional who serves as the primary point of contact for The Institutes' customers across inbound and outbound channels. This role requires a strong understanding of the organization's products, programs, policies, and procedures, with the ability to apply that knowledge accurately in every interaction. The representative must also be proficient in systems such as SIMMS and FreshDesk, troubleshoot customer issues, support self-service resources, and identify recurring trends to improve the customer experience. The ideal candidate takes ownership of customer outcomes, collaborates effectively with teammates, and continually builds product and system expertise.
What You'll Do:
  • Product Knowledge
    • Stay up to date on our products, programs, services, pricing, and policies
    • Answer customer questions about courses, study materials, exam registrations, fees, dates, grade history, continuing education certificates, and transcripts.
    • Keep up with changes to products and policies and procedures well enough to help guide others when needed
    • Recommend other Institutes products and services to customers when relevant
  • Systems and Troubleshooting
    • Use SIMMS and other Customer Success systems to keep customer and student records accurate
    • Enter customer, student, and order data into SIMMS correctly and catch/fix errors
    • Process orders in SIMMS, includng large or complex orders, and escalate exceptions to management with documentation
    • Troubleshoot common customer issues with account access, orders, digital products, and exam registrations; escalate complex issues with documentation
    • Log and manage tickets in FreshDesk, including categorizing, prioritizing, and updating status; meet SLA targets for respons and resolution times
    • Use FreshDesk reports and queues to manage your own workload and keep tickets from aging
    • Suggest improvements to systems, workflows, and processes based on what you see day to day
    • Comfortable working across multiple systems/platforms at the same time in a fast-paced environment
  • Helping Customers Self-Serve
    • Point customers to knowledge base articles, help portal resources, or self-service tools when appropriate
    • Escalate issues to management when self-service content is missing or needs updates
  • Pattern Recognition
    • Inform manager about recurring customer issues or friction points you have noticed
    • Document issues and how they were resolved to help build out the knowledge base
  • Customer Engagement
    • Be available and responsive on calls, emails, chats, and other assigned channels per your schedule
    • Support outbound outreach to existing customers about relevant products and services
    • Handle all customer contacts, including complex or escalated situations accurately and on time
    • Genuine commitment to putting the customer's best interest first
  • Teamwork
    • Work with your manager and teammates to solve problems and share best practices
    • Suggest ideas for improving processes and systems
    • Take on other tasks as needed from your manager or others in the chain of command
    • Manages competing priorities effectively without sacrificing quality

Education and Experience
Required:
  • High school diploma or equivalent
  • 1-3 years experience in customer success, customer service, communications, sales, or account management
  • Demonstarted ability to learn and accurately articulate complex product and policy information.
  • Active team player, self-starter, and multitasker who can quickly adjust priorities in a dynamic environment

Preferred:
  • Associates' or bachelors' degree in a related field
  • Completion of an Institutes' designation program or equivalent professional certification
  • Insurance industry experience
  • Familiarity with FreshDesk or comparable ticketing platforms
  • Experience with CRM systems and customer database management

Work Environment & Physical Demands
  • Primarily office based with the majority of time spent on the telephone and worng at a computer across multiple platforms and systems
  • Requires sustained focus and ability to manage high volumes of customer interactions accurately and professionally throughout the workday
  • HYBRID ROLE: Monday-Friday, with 2 days onsite per week at our Malvern office
  • STANDARD SCHEDULE: 10:15 AM - 6:00 PM EST

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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