ZipRecruiter

Log In

1

Shore Excursion Staff Jobs (NOW HIRING)

Goldbelt, Inc.

Guest Services Manager

Juneau, AK · On-site

Reviews ticketing reconciliations, settles with each cruise ship's shore excursion services staff and/or purser for their pre-purchased cruise tour vouchers; closely coordinates activities at all ...

Goldbelt

Guest Services Manager

Juneau, AK · On-site

$58K - $70K/yr

Reviews ticketing reconciliations, settles with each cruise ship's shore excursion services staff and/or purser for their pre-purchased cruise tour vouchers; closely coordinates activities at all ...

Goldbelt, Inc.

Guest Services Manager

Juneau, AK · On-site

Reviews ticketing reconciliations, settles with each cruise ship's shore excursion services staff and/or purser for their pre-purchased cruise tour vouchers; closely coordinates activities at all ...

Goldbelt

Guest Services Manager

Juneau, AK

$58K - $70K/yr

Reviews ticketing reconciliations, settles with each cruise ship's shore excursion services staff and/or purser for their pre-purchased cruise tour vouchers; closely coordinates activities at all ...

Alaska X

$30 - $35/hr

During the summer season, our company hosts approximately 150 seasonal staff members to provide our exceptional shore excursions and this position helps support what we do. Our Maintenance Team ...

Alaska X

Mechanic

Skagway, AK

$30 - $35/hr

During the summer season, our company hosts approximately 150 seasonal staff members to provide our exceptional shore excursions and this position helps support what we do. Our Maintenance Team ...

next page

Showing results 1-20

All JobsShore Excursion Staff Jobs

Shore Excursion Staff information

See salary details

$22K

$64.1K

$93.5K

How much do shore excursion staff jobs pay per year?

As of Jul 14, 2026, the average yearly pay for shore excursion staff in the United States is $64,055.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,000.00 and $83,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Shore Excursion Staff and how can they be overcome?

Shore Excursion Staff often face the challenge of coordinating large groups of guests with varying interests and mobility levels while ensuring everyone adheres to strict schedules. Unpredictable weather, last-minute itinerary changes, and occasional guest dissatisfaction can also arise. Success in this role relies on strong organizational skills, adaptability, and excellent communication. Being proactive in problem-solving and maintaining a positive attitude helps ensure smooth operations and memorable guest experiences.

What are the key skills and qualifications needed to thrive as a Shore Excursion Staff, and why are they important?

To thrive as a Shore Excursion Staff, you need strong customer service skills, destination knowledge, and experience in tourism or hospitality, often supported by a relevant diploma or training. Familiarity with reservation systems, point-of-sale software, and scheduling tools is typically required. Excellent communication, problem-solving ability, and the capacity to remain calm under pressure are vital soft skills. These competencies ensure guests have memorable experiences, issues are resolved efficiently, and operations run smoothly during busy cruise schedules.

What are Shore Excursion Staff?

Shore Excursion Staff are crew members on cruise ships responsible for organizing, promoting, and coordinating excursions and tours at various ports of call. They assist guests in selecting and booking activities, provide detailed information about destinations, and ensure smooth logistics for each tour. Their role also includes handling guest inquiries, resolving any issues that arise during excursions, and maintaining safety standards throughout the activities. Shore Excursion Staff play a vital part in enhancing guests' experiences by helping them make the most of their time at each destination.

What is the difference between Shore Excursion Staff vs Tour Guide?

AspectShore Excursion StaffTour Guide
CredentialsCustomer service experience, sometimes certifications in hospitality or safetyTour guiding certifications or licenses, knowledge of local history and attractions
Work EnvironmentOn cruise ships, assisting passengers with excursions, providing informationOn land, leading groups at tourist sites, providing commentary and guidance
Employer & IndustryCruise lines, travel and hospitality industryTour companies, travel agencies, hospitality industry

Shore Excursion Staff primarily work on cruise ships, assisting passengers with their excursions and providing customer service. Tour Guides typically operate on land, leading groups and offering educational commentary at tourist attractions. Both roles require strong communication skills, but Shore Excursion Staff focus on onboard coordination, while Tour Guides emphasize local knowledge and guiding skills.

More about Shore Excursion Staff jobs
What job categories do people searching Shore Excursion Staff jobs look for? The top searched job categories for Shore Excursion Staff jobs are:
Shore Excursion Staff jobs near you
Infographic showing various Shore Excursion Staff job openings in the United States as of July 2026, with employment types broken down into 4% Locum Tenens, 82% Full Time, 5% Part Time, 4% Temporary, 2% Contract, and 3% Nights. Highlights an 98% Physical, and 2% Hybrid job distribution, with an average salary of $64,055 per year, or $30.8 per hour.
Dock Representative / Customer Service Representative SEASONAL

Dock Representative / Customer Service Representative SEASONAL

Cape Fox Corporation

Ketchikan, AK • On-site

$15/hr

Full-time

Re-posted 12 days ago

Job description

Job Title
Dock Representative / Customer Service Representative SEASONAL
Job Description
Cape Fox Tours (CFT) is seeking a friendly and customer service-oriented Dock Representative to greet and provide introductory tour information to the guests that arrive on cruise ships. This position offers an awesome opportunity to gain experience in tourism as it relates to the cruise line operations in Ketchikan, Alaska. CFT is willing to train the right candidates so long as they have great communication skills, are self-motivated, reliable and enjoy engaging with guests from all over the world.
This position is seasonal (April 15 - October 15). The hourly rate for this position has been established at $15.
The above rate represents the company's good faith and reasonable estimate of the possible compensation at the time of posting. This job will be posted until filled or withdrawn.
Duties Include:
  • Provide personable and friendly interaction with tour guests
  • Exhibit professional communication skills with cruise ship staff, partners, and guests
  • Possess knowledge of Company Policies and Procedures
  • Cheerfully share knowledge of local environment and cultural history, practices, and today's lifestyle
  • Act as company liaison to shore excursion staff, assisting with sales and logistics. This responsibility includes working with bus companies and ship staff to ensure that the passengers' special needs are met
  • Hold dock signs, direct and assist passenger movement between cruise ships and tour busses
  • Collect all tickets/vouchers as the passengers board motor coaches; process payments
  • Conduct settlement transactions with cruise line representatives and turn in settlements every day at the end of the shift
  • Assist with the distribution of promotional tour materials (brochures/rack cards)
  • Maintain periodic reports of passenger counts and daily sales
  • Work with drivers to assist passengers in the boarding process and brief passengers about their excursion details
  • Complete all related paperwork after each departure in an accurate, timely and consistent manner
  • Perform end of day procedures including restocking brochures, cleaning the area, turning off lights, and preparing tickets/stickers for the next day

Travel Requirements
0 - 10%
Job Requirements
  • High school diploma or equivalent is required
  • Experience in tourism or customer service is preferred
  • Physical stamina to perform work duties for several hours and in outdoor weather conditions
  • Ability to work under pressure, handle stress and deliver professional results
  • Flexibility to work long hours and weekends pending tour schedule
  • Must be able work with difficult customers/guests in a professional manner
  • Must understand U.S. currency
  • Must adhere to company policy on uniform and personal hygiene
  • Must have good communication skills and able to communicate information on cultural subject matter
  • Must have adequate knowledge of local environment and cultural history, practices, and lifestyle of today
  • Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986

Cape Fox Corporation, its subsidiaries and affiliates provide equal employment opportunities to all persons and prohibit employment decisions on the basis of race, religion, color, creed, national origin, sex, age, disability, political affiliation, protected veteran status, or sexual orientation. Cape Fox Corporation, its subsidiaries and affiliates offer preference to Cape Fox Corporation shareholders, descendants, and other Native Americans pursuant to Public Law 100-241.
Category
Communications
Location
Ketchikan - Ketchikan, AK 99901 US (Primary)
Education
High School

Apply