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Shore Excursion Staff Jobs (NOW HIRING)

Goldbelt, Inc.

Guest Services Manager

Juneau, AK

Reviews ticketing reconciliations, settles with each cruise ship's shore excursion services staff and/or purser for their pre-purchased cruise tour vouchers; closely coordinates activities at all ...

Goldbelt, Inc.

Guest Services Manager

Juneau, AK · On-site

Reviews ticketing reconciliations, settles with each cruise ship's shore excursion services staff and/or purser for their pre-purchased cruise tour vouchers; closely coordinates activities at all ...

Goldbelt

Guest Services Manager

Juneau, AK

$58K - $70K/yr

Reviews ticketing reconciliations, settles with each cruise ship's shore excursion services staff and/or purser for their pre-purchased cruise tour vouchers; closely coordinates activities at all ...

Goldbelt

Guest Services Manager

Juneau, AK

$58K - $70K/yr

Reviews ticketing reconciliations, settles with each cruise ship's shore excursion services staff and/or purser for their pre-purchased cruise tour vouchers; closely coordinates activities at all ...

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Showing results 21-40

All JobsShore Excursion Staff Jobs

Shore Excursion Staff information

See salary details

$22K

$64.1K

$93.5K

How much do shore excursion staff jobs pay per year?

As of Aug 7, 2026, the average yearly pay for shore excursion staff in the United States is $64,055.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,000.00 and $83,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by shore excursion staff and how can they be overcome?

Shore Excursion Staff often face the challenge of coordinating large groups of guests with varying interests and mobility levels while ensuring everyone adheres to strict schedules. Unpredictable weather, last-minute itinerary changes, and occasional guest dissatisfaction can also arise. Success in this role relies on strong organizational skills, adaptability, and excellent communication. Being proactive in problem-solving and maintaining a positive attitude helps ensure smooth operations and memorable guest experiences.

What are the key skills and qualifications needed to thrive as a shore excursion staff?

To thrive as a Shore Excursion Staff, you need strong customer service skills, destination knowledge, and experience in tourism or hospitality, often supported by a relevant diploma or training. Familiarity with reservation systems, point-of-sale software, and scheduling tools is typically required. Excellent communication, problem-solving ability, and the capacity to remain calm under pressure are vital soft skills. These competencies ensure guests have memorable experiences, issues are resolved efficiently, and operations run smoothly during busy cruise schedules.

What is a shore excursion staff?

Shore Excursion Staff are crew members on cruise ships responsible for organizing, promoting, and coordinating excursions and tours at various ports of call. They assist guests in selecting and booking activities, provide detailed information about destinations, and ensure smooth logistics for each tour. Their role also includes handling guest inquiries, resolving any issues that arise during excursions, and maintaining safety standards throughout the activities. Shore Excursion Staff play a vital part in enhancing guests' experiences by helping them make the most of their time at each destination.

What is the difference between Shore Excursion Staff vs Tour Guide?

AspectShore Excursion StaffTour Guide
CredentialsCustomer service experience, sometimes certifications in hospitality or safetyTour guiding certifications or licenses, knowledge of local history and attractions
Work EnvironmentOn cruise ships, assisting passengers with excursions, providing informationOn land, leading groups at tourist sites, providing commentary and guidance
Employer & IndustryCruise lines, travel and hospitality industryTour companies, travel agencies, hospitality industry

Shore Excursion Staff primarily work on cruise ships, assisting passengers with their excursions and providing customer service. Tour Guides typically operate on land, leading groups and offering educational commentary at tourist attractions. Both roles require strong communication skills, but Shore Excursion Staff focus on onboard coordination, while Tour Guides emphasize local knowledge and guiding skills.

More about Shore Excursion Staff jobs
What job categories do people searching Shore Excursion Staff jobs look for? The top searched job categories for Shore Excursion Staff jobs are:
Shore Excursion Staff jobs near you
Infographic showing various Shore Excursion Staff job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $64,055 per year, or $30.8 per hour.

Guest Service Representative (Non-CDL)

Alaska Mountain Guides

Skagway, AK • On-site

Full-time

Re-posted 12 days ago

Job description

Salary: $18-$23 DOE

SKAGWAY GUEST SERVICES ASSOCIATE JOB DESCRIPTION

TIMEFRAME: Seasonal

JOB DESCRIPTION

The main responsibility of the Skagway Dock Representative team (also referred to as Dock Rep) is to carry out the companys mission of providing clients with a safe, enjoyable, and educational wilderness experience. The Skagway dock reps facilitate the operation of all our day programs by collecting passengers, collecting tickets and waivers, and driving transfers. The guest services associate is the first point of contact guests have with the company are relied on to set a standard of professionalism and care. This is a high-paced, high-energy position crucial to daily Skagway and Haines-based operations.

REQUIREMENTS

  • Prior office and/or tourism experience preferred
  • Have a clean driving record and be able to be placed on our company auto insurance
  • Must have or obtain a basic first aid and CPR certification
  • Must be able to think nimbly and problem solve quickly and effectively
  • Willingness to help in other areas as needed including but not limed to, driving/guiding tours, expedition sales, assisting Skagway office.
  • Must be willing to obtain a Class B CDL with Passenger and Airbrake endorsements.


UNIFORM REQUIREMENTS

  • Employees must bring pants that follow uniform colors (navy blue, blacks, greys, dark greens, & brown)
  • Employees should bring a water-resistant jacket (water-proof recommended) in black or navy blue.


JOB DUTIES

Reports to Guest Services Manager

Assisting the Guest Services Manager in running daily operations which includes but is not limited to:

  • Meet guests disembarking cruise ships.
  • Collect tickets and ensure each guest correctly completes the appropriate waiver/assumption of risk form.
  • Give guests a rundown/synopsis of the tour they are taking and answer any questions they have.
  • Check in/out with ship shore excursion staff.
  • Correctly fill out a Haines Skagway Fast Ferry voucher
  • Collects tickets and waivers from other guides as they leave the pier.
  • Organize and file waivers according to tour in the office
  • Appropriately fill out ship settlement forms.
  • Settle with ships at the end of the day to ensure payment for tours given.
  • Walk guests or drive guests to the tour departure location.
  • Drive and Guide for our Yukon Extended Summit Drive and Gold Rush Scenic Drive excursions
  • Assist in driving needs for other excursions
  • General administrative/marketing support.
  • Administrative and management support
  • Prepare daily ship summaries for cruise lines and AMG management.
  • Invoice management and filing
  • Support projects and additional responsibilities as needed.


WORKLOAD

June, July, and August are busy and the Skagway Dock Representative can expect to receive 40+ hours per week. The nice thing is that Alaska has very generous overtime laws and the Dock Representative can expect quite a jump in your paycheck size.

LIVING SPACE AND RENT STRUCTURE

Employeehousing is located indowntownSkagway, the grocery store and other attractions are within walking distance from housing.Accommodations consistof shared roomstypically 2-4 beds to a room, although the largest room is a 6-occupant bunkroom.Each house features shared bathrooms, a kitchen area, andlivingroom. Employeesresidingin housing are expected to respect others andmaintaina clean living area.Rent procedures are outlined in the Employee Manual. The two downtown houses share a large yardand mountain views,providinga fantastic base for our team.

Additional Notes

  • Rent deductions are made twice a month with 50% of the months rent deducted from the 1st and 2nd paycheck.
  • Rent is prorated for the first month, rent for the last pay period will be deducted in full even if you vacate housing early.
  • Employees must vacate housing within 48hours of their final shift unless other arrangements have been approved by management.
  • Failure to abide by rules outlined in the employee manual and housing agreement may result in immediate expulsion from employee housing.
  • Pets- No Cats, No Dogs. First season employees may not bring pets. Any other pets must be approved by management. Approval may be rescinded if your pet causes problems or is not friendly towards humans or other animals.