HAL - Shorex Staff
New York, NY · On-site
As a Shore Excursion Staff, you add excitement to our guests' cruise itinerary with tours and cultural site visits. Use your passion for travel and prior sales experience to entice customers with the ...
HAL - Shorex Staff
New York, NY · On-site
As a Shore Excursion Staff, you add excitement to our guests' cruise itinerary with tours and cultural site visits. Use your passion for travel and prior sales experience to entice customers with the ...
In the event the dock representative is not on the dock, position is responsible for verifying the expected guest count with the shore excursion staff upon arriving to the dock, notifying the shore ...
Quick apply
In the event the dock representative is not on the dock, position is responsible for verifying the expected guest count with the shore excursion staff upon arriving to the dock, notifying the shore ...
In the event the dock representative is not on the dock, position is responsible for verifying the expected guest count with the shore excursion staff upon arriving to the dock, notifying the shore ...
In the event the dock representative is not on the dock, position is responsible for verifying the expected guest count with the shore excursion staff upon arriving to the dock, notifying the shore ...
Lead Tour Representative
Ketchikan, AK · On-site
$19 - $21/hr
Company liaison to shore excursion staff, assisting with sales and logistics. This includes working with bus companies and ship staff to ensure passengers' special needs are met. * Direct and assist ...
Lead Tour Representative
Ketchikan, AK · On-site
$19 - $21/hr
Company liaison to shore excursion staff, assisting with sales and logistics. This includes working with bus companies and ship staff to ensure passengers' special needs are met. * Direct and assist ...
In the event the dock representative is not on the dock, position is responsible for verifying the expected guest count with the shore excursion staff upon arriving to the dock, notifying the shore ...
In the event the dock representative is not on the dock, position is responsible for verifying the expected guest count with the shore excursion staff upon arriving to the dock, notifying the shore ...
Adventure Guide - CDL + Passenger
Skagway, AK · On-site
$28/hr
In the event the dock representative is not on the dock, position is responsible for verifying the expected guest count with the shore excursion staff upon arriving to the dock, notifying the shore ...
Quick apply
Adventure Guide - CDL + Passenger
Skagway, AK · On-site
$28/hr
In the event the dock representative is not on the dock, position is responsible for verifying the expected guest count with the shore excursion staff upon arriving to the dock, notifying the shore ...
Company liaison to shore excursion staff, assisting with sales and logistics. This includes working with bus companies and ship staff to ensure passengers' special needs are met. * Direct and assist ...
Company liaison to shore excursion staff, assisting with sales and logistics. This includes working with bus companies and ship staff to ensure passengers' special needs are met. * Direct and assist ...
Lead Tour Representative
Sitka, AK · On-site
$19 - $21/hr
Company liaison to shore excursion staff, assisting with sales and logistics. This includes working with bus companies and ship staff to ensure passengers' special needs are met. * Direct and assist ...
Lead Tour Representative
Sitka, AK · On-site
$19 - $21/hr
Company liaison to shore excursion staff, assisting with sales and logistics. This includes working with bus companies and ship staff to ensure passengers' special needs are met. * Direct and assist ...
In the event the dock representative is not on the dock, position is responsible for verifying the expected guest count with the shore excursion staff upon arriving to the dock, notifying the shore ...
In the event the dock representative is not on the dock, position is responsible for verifying the expected guest count with the shore excursion staff upon arriving to the dock, notifying the shore ...
Lead Tour Representative
Ketchikan, AK · On-site
Company liaison to shore excursion staff, assisting with sales and logistics. This includes working with bus companies and ship staff to ensure passengers' special needs are met. * Direct and assist ...
Lead Tour Representative
Ketchikan, AK · On-site
Company liaison to shore excursion staff, assisting with sales and logistics. This includes working with bus companies and ship staff to ensure passengers' special needs are met. * Direct and assist ...
Lead Dock Representative
Sitka, AK · On-site
$19 - $21/hr
Company liaison to shore excursion staff, assisting with sales and logistics. This includes working with bus companies and ship staff to ensure passengers' special needs are met. * Direct and assist ...
Lead Dock Representative
Sitka, AK · On-site
$19 - $21/hr
Company liaison to shore excursion staff, assisting with sales and logistics. This includes working with bus companies and ship staff to ensure passengers' special needs are met. * Direct and assist ...
Dock Representative
$45.20K - $51.80K/yr
Company liaison to shore excursion staff, assisting with sales and logistics. This includes working with bus companies and ship staff to ensure passengers' special needs are met. * Direct and assist ...
Dock Representative
$45.20K - $51.80K/yr
Company liaison to shore excursion staff, assisting with sales and logistics. This includes working with bus companies and ship staff to ensure passengers' special needs are met. * Direct and assist ...
Dock Representative
$39.90K - $45.70K/yr
Company liaison to shore excursion staff, assisting with sales and logistics. This includes working with bus companies and ship staff to ensure passengers' special needs are met. * Direct and assist ...
Dock Representative
$39.90K - $45.70K/yr
Company liaison to shore excursion staff, assisting with sales and logistics. This includes working with bus companies and ship staff to ensure passengers' special needs are met. * Direct and assist ...
Dock Representative
Juneau, AK · On-site
$16 - $19/hr
Company liaison to shore excursion staff, assisting with sales and logistics. This includes working with bus companies and ship staff to ensure passengers' special needs are met. * Direct and assist ...
Dock Representative
Juneau, AK · On-site
$16 - $19/hr
Company liaison to shore excursion staff, assisting with sales and logistics. This includes working with bus companies and ship staff to ensure passengers' special needs are met. * Direct and assist ...
Senior Sales Represenative
Sitka, AK · On-site
$22 - $27/hr
Act as a direct point of contact for shore excursion staff, motor coach companies as well as for caterers and other tour operators. * Assist with developing protocols and documents for selling ...
Senior Sales Represenative
Sitka, AK · On-site
$22 - $27/hr
Act as a direct point of contact for shore excursion staff, motor coach companies as well as for caterers and other tour operators. * Assist with developing protocols and documents for selling ...
Dock Representative
Sitka, AK · On-site
$16 - $19/hr
Company liaison to shore excursion staff, assisting with sales and logistics. This includes working with bus companies and ship staff to ensure passengers' special needs are met. * Direct and assist ...
Dock Representative
Sitka, AK · On-site
$16 - $19/hr
Company liaison to shore excursion staff, assisting with sales and logistics. This includes working with bus companies and ship staff to ensure passengers' special needs are met. * Direct and assist ...
Dock Representative
Juneau, AK · On-site
$39.70K - $45.60K/yr
Company liaison to shore excursion staff, assisting with sales and logistics. This includes working with bus companies and ship staff to ensure passengers' special needs are met. * Direct and assist ...
Dock Representative
Juneau, AK · On-site
$39.70K - $45.60K/yr
Company liaison to shore excursion staff, assisting with sales and logistics. This includes working with bus companies and ship staff to ensure passengers' special needs are met. * Direct and assist ...
Dock Representative
Ketchikan, AK · On-site
$16 - $19/hr
Company liaison to shore excursion staff, assisting with sales and logistics. This includes working with bus companies and ship staff to ensure passengers' special needs are met. * Direct and assist ...
Dock Representative
Ketchikan, AK · On-site
$16 - $19/hr
Company liaison to shore excursion staff, assisting with sales and logistics. This includes working with bus companies and ship staff to ensure passengers' special needs are met. * Direct and assist ...
Senior Sales Represenative
Juneau, AK · On-site
$22 - $27/hr
Act as a direct point of contact for shore excursion staff, motor coach companies as well as for caterers and other tour operators. * Assist with developing protocols and documents for selling ...
Senior Sales Represenative
Juneau, AK · On-site
$22 - $27/hr
Act as a direct point of contact for shore excursion staff, motor coach companies as well as for caterers and other tour operators. * Assist with developing protocols and documents for selling ...
Minimum 1 year experience in Shore Excursion operations with a land-based resort or tour company preferably in an international environment. Prior tour staff or shipboard onboard revenue experience ...
Quick apply
Minimum 1 year experience in Shore Excursion operations with a land-based resort or tour company preferably in an international environment. Prior tour staff or shipboard onboard revenue experience ...
Shore Excursion Staff information
See salary details
$22K - $28.5K
2% of jobs
$28.5K - $35K
6% of jobs
$35K - $41.5K
5% of jobs
$41.5K - $48K
2% of jobs
$48K - $54.5K
2% of jobs
$55.6K is the 25th percentile. Wages below this are outliers.
$54.5K - $61K
44% of jobs
$61K - $67.5K
1% of jobs
$67.5K - $74K
3% of jobs
$74K - $80.5K
0% of jobs
$82.3K is the 75th percentile. Wages above this are outliers.
$80.5K - $87K
34% of jobs
$87K - $93.5K
0% of jobs
$22K
$64.1K
$93.5K
How much do shore excursion staff jobs pay per year?
As of Jun 1, 2026, the average yearly pay for shore excursion staff in the United States is $64,055.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,000.00 and $83,000.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Shore Excursion Staff, and why are they important?
To thrive as a Shore Excursion Staff, you need strong customer service skills, destination knowledge, and experience in tourism or hospitality, often supported by a relevant diploma or training. Familiarity with reservation systems, point-of-sale software, and scheduling tools is typically required. Excellent communication, problem-solving ability, and the capacity to remain calm under pressure are vital soft skills. These competencies ensure guests have memorable experiences, issues are resolved efficiently, and operations run smoothly during busy cruise schedules.
What are some common challenges faced by Shore Excursion Staff and how can they be overcome?
Shore Excursion Staff often face the challenge of coordinating large groups of guests with varying interests and mobility levels while ensuring everyone adheres to strict schedules. Unpredictable weather, last-minute itinerary changes, and occasional guest dissatisfaction can also arise. Success in this role relies on strong organizational skills, adaptability, and excellent communication. Being proactive in problem-solving and maintaining a positive attitude helps ensure smooth operations and memorable guest experiences.
What are Shore Excursion Staff?
Shore Excursion Staff are crew members on cruise ships responsible for organizing, promoting, and coordinating excursions and tours at various ports of call. They assist guests in selecting and booking activities, provide detailed information about destinations, and ensure smooth logistics for each tour. Their role also includes handling guest inquiries, resolving any issues that arise during excursions, and maintaining safety standards throughout the activities. Shore Excursion Staff play a vital part in enhancing guests' experiences by helping them make the most of their time at each destination.
What is the difference between Shore Excursion Staff vs Tour Guide?
| Aspect | Shore Excursion Staff | Tour Guide |
|---|---|---|
| Credentials | Customer service experience, sometimes certifications in hospitality or safety | Tour guiding certifications or licenses, knowledge of local history and attractions |
| Work Environment | On cruise ships, assisting passengers with excursions, providing information | On land, leading groups at tourist sites, providing commentary and guidance |
| Employer & Industry | Cruise lines, travel and hospitality industry | Tour companies, travel agencies, hospitality industry |
Shore Excursion Staff primarily work on cruise ships, assisting passengers with their excursions and providing customer service. Tour Guides typically operate on land, leading groups and offering educational commentary at tourist attractions. Both roles require strong communication skills, but Shore Excursion Staff focus on onboard coordination, while Tour Guides emphasize local knowledge and guiding skills.
More about Shore Excursion Staff jobs
What job categories do people searching Shore Excursion Staff jobs look for? The top searched job categories for Shore Excursion Staff jobs are:
Temporary
Posted 20 days ago
Job description
HAL - Shorex Staff
Department: Shorex
Employment Type: Fixed Term Contract
Location: Global
Reporting To: Shorex Manager (Onboard)
Description
Let your passion for travel and adventure become a career!
Calling all cultural explorers! Are you an outgoing sales professional looking to bring adventure to your career?
As a Shore Excursion Staff, you add excitement to our guests' cruise itinerary with tours and cultural site visits. Use your passion for travel and prior sales experience to entice customers with the perfect excursions. No two days are alike as you will be working with guests and destination management services, whether it's guiding guests to the correct location during tour dispatch, escorting tours, sharing local knowledge, or answering port questions and assisting with salient features of company application.
Our Shore Excursions Staff Members play a critical role in front of our guests and behind the scenes with their administration skills.
Responsibilities
Requirements:
Why do you want to join Holland America's Shorex team?
Department: Shorex
Employment Type: Fixed Term Contract
Location: Global
Reporting To: Shorex Manager (Onboard)
Description
Let your passion for travel and adventure become a career!
Calling all cultural explorers! Are you an outgoing sales professional looking to bring adventure to your career?
As a Shore Excursion Staff, you add excitement to our guests' cruise itinerary with tours and cultural site visits. Use your passion for travel and prior sales experience to entice customers with the perfect excursions. No two days are alike as you will be working with guests and destination management services, whether it's guiding guests to the correct location during tour dispatch, escorting tours, sharing local knowledge, or answering port questions and assisting with salient features of company application.
Our Shore Excursions Staff Members play a critical role in front of our guests and behind the scenes with their administration skills.
Responsibilities
- Develop knowledge of established tour programs and region-specific port information.
- Function as tour leader/translator when needed.
- Ensure guest satisfaction by escorting guests on tour and reporting accurate accounts of guest experiences on each guided tour.
- Achieve departmental revenue goals by following established sales techniques offering recommendations and recognizing opportunities to upsell or sell additional tour products.
- Assist in tour dispatch. Guide guests from the meeting point to transportation, work with tour operators to ensure all guests are accounted for and ensure all guests have returned from the tour. Communicating any challenges with the ship's management team.
- Participate in social functions as outlined in the Shore Excursions Procedures Manual.
- Perform presentations in foreign languages and translate documents as required by the Shore Excursion Manager.
- Assist in the operations of the Shore Excursion Office by completing additional administrative tasks assigned to you by the Shore Excursion management team.
Requirements:
- Excellent communication skills including verbal & presentation in English Language. (Dutch, Spanish, and German Preferred)
- Minimum 1 Year of prior sales experience
- Intermediate Microsoft Office skills.
- Extensive Point of Sales Systems, Databases, and Mobile Devices knowledge.
- Ability to work extended and irregular hours
- Ability to relocate, live, and work onboard as per contract length
- Work independently and at the same time participate as part of team.
- Prior experience working in tourism, or the cruise industry is preferred.
Why do you want to join Holland America's Shorex team?
- Come travel the world! Every day is a new destination and adventure. We travel to over 300 ports worldwide.
- Join our diverse community and make new friends from many different countries. We are a global organization, and our fleet proudly comprises over 70 different nationalities.
- Cruise benefits for you, your family, and your friends
- Supportive management approach
- Competitive compensation that rewards performance
- Learning and career development opportunities