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Shore Excursion Staff Jobs (NOW HIRING)

Alaska X

Adventure Guide - CDL + Passenger

Juneau, AK · On-site

In the event the dock representative is not on the dock, position is responsible for verifying the expected guest count with the shore excursion staff upon arriving to the dock, notifying the shore ...

Alaska X

In the event the dock representative is not on the dock, position is responsible for verifying the expected guest count with the shore excursion staff upon arriving to the dock, notifying the shore ...

Allen Marine Tours

Dock Representative

Ketchikan, AK · On-site

$39K - $45K/yr

Company liaison to shore excursion staff, assisting with sales and logistics. This includes working with bus companies and ship staff to ensure passengers' special needs are met. * Direct and assist ...

Allen Marine Tours

Dock Representative

Juneau, AK · On-site

$16 - $19/hr

Company liaison to shore excursion staff, assisting with sales and logistics. This includes working with bus companies and ship staff to ensure passengers' special needs are met. * Direct and assist ...

Allen Marine Tours

Dock Representative

Sitka, AK · On-site

$16 - $19/hr

Company liaison to shore excursion staff, assisting with sales and logistics. This includes working with bus companies and ship staff to ensure passengers' special needs are met. * Direct and assist ...

Allen Marine Tours

Dock Representative

Ketchikan, AK · On-site

$16 - $19/hr

Company liaison to shore excursion staff, assisting with sales and logistics. This includes working with bus companies and ship staff to ensure passengers' special needs are met. * Direct and assist ...

Allen Marine Tours

Dock Representative

Sitka, AK · On-site

$45K - $51K/yr

Company liaison to shore excursion staff, assisting with sales and logistics. This includes working with bus companies and ship staff to ensure passengers' special needs are met. * Direct and assist ...

Allen Marine Tours

Dock Representative

Juneau, AK · On-site

$39K - $45K/yr

Company liaison to shore excursion staff, assisting with sales and logistics. This includes working with bus companies and ship staff to ensure passengers' special needs are met. * Direct and assist ...

Princess Cruises

Shorex Staff

New York, NY · On-site

Minimum 1 year experience in Shore Excursion operations with a land-based resort or tour company preferably in an international environment. Prior tour staff or shipboard onboard revenue experience ...

Princess Cruises

Shorex Staff

New York, NY · On-site

Minimum 1 year experience in Shore Excursion operations with a land-based resort or tour company preferably in an international environment. Prior tour staff or shipboard onboard revenue experience ...

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Shore Excursion Staff information

See salary details

$22K

$64.1K

$93.5K

How much do shore excursion staff jobs pay per year?

As of Aug 29, 2026, the average yearly pay for shore excursion staff in the United States is $64,055.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,000.00 and $83,000.00 per year, depending on experience, location, and employer.

What is a shore excursion staff?

Shore Excursion Staff are crew members on cruise ships responsible for organizing, promoting, and coordinating excursions and tours at various ports of call. They assist guests in selecting and booking activities, provide detailed information about destinations, and ensure smooth logistics for each tour. Their role also includes handling guest inquiries, resolving any issues that arise during excursions, and maintaining safety standards throughout the activities. Shore Excursion Staff play a vital part in enhancing guests' experiences by helping them make the most of their time at each destination.

What are the key skills and qualifications needed to thrive as a shore excursion staff?

To thrive as a Shore Excursion Staff, you need strong customer service skills, destination knowledge, and experience in tourism or hospitality, often supported by a relevant diploma or training. Familiarity with reservation systems, point-of-sale software, and scheduling tools is typically required. Excellent communication, problem-solving ability, and the capacity to remain calm under pressure are vital soft skills. These competencies ensure guests have memorable experiences, issues are resolved efficiently, and operations run smoothly during busy cruise schedules.

What are some common challenges faced by shore excursion staff and how can they be overcome?

Shore Excursion Staff often face the challenge of coordinating large groups of guests with varying interests and mobility levels while ensuring everyone adheres to strict schedules. Unpredictable weather, last-minute itinerary changes, and occasional guest dissatisfaction can also arise. Success in this role relies on strong organizational skills, adaptability, and excellent communication. Being proactive in problem-solving and maintaining a positive attitude helps ensure smooth operations and memorable guest experiences.

What is the difference between Shore Excursion Staff vs Tour Guide?

AspectShore Excursion StaffTour Guide
CredentialsCustomer service experience, sometimes certifications in hospitality or safetyTour guiding certifications or licenses, knowledge of local history and attractions
Work EnvironmentOn cruise ships, assisting passengers with excursions, providing informationOn land, leading groups at tourist sites, providing commentary and guidance
Employer & IndustryCruise lines, travel and hospitality industryTour companies, travel agencies, hospitality industry

Shore Excursion Staff primarily work on cruise ships, assisting passengers with their excursions and providing customer service. Tour Guides typically operate on land, leading groups and offering educational commentary at tourist attractions. Both roles require strong communication skills, but Shore Excursion Staff focus on onboard coordination, while Tour Guides emphasize local knowledge and guiding skills.

More about Shore Excursion Staff jobs

What job categories do people searching Shore Excursion Staff jobs look for?

The top searched job categories for Shore Excursion Staff jobs are:

Shore Excursion Staff jobs near you
Infographic showing various Shore Excursion Staff job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 15% Part Time, 1% Temporary, and 5% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $64,055 per year, or $30.8 per hour.

Adventure Guide - CDL + Passenger

Alaska X

Juneau, AK • On-site

Full-time

Re-posted yesterday

Job description

Seeking Puppy Lovers!!!

$2/hour bonus upon completing contract!! - will reimburse flights to and from SE Alaska 

Greets guests on the docks. Safely transports guests to and from Adventure Camp and/or between drop off points utilizing the route established by the company. Provides a narrated tour using accurate, quality information while transporting the guests. May accompany the guests as an escort throughout the tour to serve as the primary contact for guests throughout the excursion or may return to the dock for the next group. Plays a major role in making sure guests are completely satisfied with their excursion experience.

MAIN JOB RESPONSIBILITIES:

  • Ensures guests experience the “E.X.C.U.R.S.I.O.N. of a lifetime” by being attentive to the needs and/or wants of the guests, answering any and all questions guests may have throughout the excursion, and notifying management of unhappy guests and/or obtaining guests’ information for management to contact them

  • Greets and gathers guests on the dock, collects tickets (verifying the tour name and time on each ticket), and directs the guests to the bus

  • Accountable for the following prior to departing the dock: verifying the count of tickets before giving them to the dock representative or ship Shore Ex staff, performs head count once on bus, explains liability waiver form to guests, and obtains permission to leave from the dock representative

  • Safely transports guests to and from Adventure Camp, Horseback ranch, and/or drop off points while adhering to the timing of the tour (including before and after)

  • Demonstrates knowledge of scripted information by consistently providing guests with accurate, quality information throughout the duration of the excursion

  • Assures the safety of the guests by conducting a pre-trip bus inspection daily, driving the speed limit at all times, assisting guests into and out of all vehicles, reviewing safety guidelines with the guests, and ensuring children stay with their parents at all times

  • Acts as a tour escort by accompanying the guests for the whole tour providing them with quality information and answers to their questions

  • Performs chores at camp to include, but not limited to the following: watering the dogs, assist dog camp staff with the handling of dogs, stocking the refreshment area, and maintaining the cleanliness of the puppy pens, bathrooms, refreshment area, and general camp area

  • Responsible for maintaining the cleanliness of the bus, immediately reporting problems with the bus to Maintenance by documenting on white board, and completely filling the bus with the gas at the end of the day

  • Communicates accurate information to the appropriate staff when required and as needed (radioing in the guest count to dog camp, radioing to the office when appropriate, communicating with the dock, etc.)

  • Transports supplies as needed

ADDITIONAL JOB RESPONSIBILITIES:

  • In the event the dock representative is not on the dock, position is responsible for verifying the expected guest count with the shore excursion staff upon arriving to the dock, notifying the shore excursion staff of the actual guest count prior to leaving the dock, communicating the actual guest count to the dock representative via radio, and making sure the tickets get to either the dock representative or office staff prior departing town

  • Acting as a shuttle to transport Glacier Point guests to and from the Small Boat Harbor as needed

QUALIFICATIONS:

  • Must be at least 21 years of age

  • Must possess current driver’s license

  • Must possess a CDL with passenger endorsement

  • Must have a valid DOT Medical Certificate

  • Must be able to work varied shift hours


Employment Type: Full Time
Bonus/Commission: Yes