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How much do norwegian cruise line customer service jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for norwegian cruise line customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Norwegian Cruise Line Customer Service?

A Norwegian Cruise Line Customer Service job involves assisting guests with reservations, answering inquiries about cruises, policies, and onboard experiences, and resolving customer concerns. Representatives typically communicate via phone, email, or chat to provide high-quality customer support. Strong communication skills, problem-solving abilities, and knowledge of Norwegian Cruise Line’s offerings are essential for this role.

What are the typical daily responsibilities for a Norwegian Cruise Line Customer Service representative?

As a Norwegian Cruise Line Customer Service representative, your daily responsibilities may include answering guest inquiries by phone or email, assisting with reservations and travel changes, resolving complaints, and providing information about cruise amenities and policies. You’ll often collaborate with other departments, such as sales and operations, to ensure seamless guest experiences. The role may require multitasking in a fast-paced environment, especially during peak travel seasons. Providing a helpful, friendly, and timely response to each guest is key to maintaining high standards of customer satisfaction.

What are the key skills and qualifications needed to thrive in the Norwegian Cruise Line Customer Service position, and why are they important?

To thrive as a Norwegian Cruise Line Customer Service representative, you need strong communication abilities, problem-solving skills, and a customer-oriented mindset, with a high school diploma or equivalent often required. Experience with customer relationship management (CRM) systems, reservation platforms, and basic computer proficiency are typically important. Flexibility, patience, and a positive attitude help you excel when interacting with guests from diverse backgrounds and handling challenging situations. These combined skills ensure memorable guest experiences, efficient issue resolution, and uphold the company's service standards.

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Norwegian Cruise Line Customer Service jobs near you
Infographic showing various Norwegian Cruise Line Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Personal Cruise Consultant

Norwegian Cruise Line

Miami, FL

Full-time

Re-posted 29 days ago

Norwegian Cruise Line rating

8.3

Company rating: 8.3 out of 10

Based on 34 frontline employees who took The Breakroom Quiz

3rd of 9 rated cruise lines

Job description

Company Description

Norwegian Cruise Line is the innovator in cruise travel with a 47-year history of breaking the boundaries of traditional cruising, most notably with the introduction of Freestyle Cruising which revolutionized the industry by giving guests more freedom and flexibility. Today, Norwegian invites guests to "Feel Free" on one of 14 purpose-built Freestyle Cruising ships, providing guests the opportunity to enjoy a relaxed, resort style cruise vacation on some of the newest and most contemporary ships at sea. Recently, the line was named "Europe's Leading Cruise Line" for the sixth consecutive year, as well as "Caribbean's Leading Cruise Line" and "World's Leading Large Ship Cruise Line" by the World Travel Awards. Norwegian Cruise Line is also listed as one of America's Best Employers on Forbes List.

Norwegian Cruise Line is the official cruise line of the Miami Dolphins/Sun Life Stadium, The New York Knicks, Blue Man Group and Legends in Concert; and the official cruise line partner of The GRAMMY Awards and is an official partner of the Rockettes and Radio City Music Hall.

Job Description

DUTIES AND RESPONSIBILITIES:

Promotes sales to direct consumers by initiating calls, acting on leads and/or prospects in order to identify travel needs, present/explain Norwegian Cruise Line products and make travel recommendations.

  • Establishes and maintains quality customer relationships by delivering exceptional customer service, establishing rapport, identifying and meeting customer needs and expectations to include meeting customer retention goals and following up with consumers as necessary, in order to close sale and meet/exceed revenue goals.
  • Builds and maintains effective relationships with new and existing consumers.  Maintains consumer prospect lists/contact database in order to identify client travel trends; Proactively and consistently seeks opportunities to promote and sell Norwegian Cruise Line products based on client travel history.
  • Acquires in depth industry and company knowledge in order to articulate cruise product features, benefits, pricing and make recommendations to include promotions, itineraries, and auxiliary products such as stateroom upgrades, onboard credits and other shipboard amenities. 
  • Attends and actively participates in daily team meetings or relevant sales training in order to ensure appropriate sales techniques are being used and accurate information is being communicated to direct consumers. 
  •  Participates in department approved mass e-mail campaigns targeting specific guests' profiles.
  •  Perform other job related functions as assigned. 
Qualifications

EDUCATION: High School Diploma or equivalent; Bachelor's degree in Marketing, Business Administration or related field preferred. 

EXPERIENCE: Minimum one year of sales experience; 2 years sales experience preferred.  Cruise sales a plus.

Additional Information

KNOWLEDGE & SKILLS:   

Must have excellent verbal communication skills, in order to effectively communicate with direct guests on the telephone and internally. 

Maintain strong working knowledge of Norwegian Cruise Line products, including current fleet and ship itineraries.

Proven record of excellent customer service and retention skills.  

Must be able to multi-task and work in a high energy sales environment that is goal/quota driven. Problem solving, research and resolution skills.

Negotiation skills and ability to think through solutions is required in order to balance the interest of the guests and guest satisfaction while ensuring revenue and adherence to Norwegian's program guidelines. 

Customer service skills. 

Adherence to dress code is strictly enforced.

*Please Apply Online At https://www.ncl.com/about/careers/corporate-employment*

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