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Entry Level Norwegian Cruise Line Customer Service Jobs

Norwegian Cruise Line

We're Hiring

Mesa, AZ · On-site

$10 - $12/hr

Company Description Norwegian Cruise Line is the innovator in cruise travel with a 47-year history ... Customer service skills to create a friendly, enthusiastic and efficient guest experience.

Norwegian Cruise Line

We're Hiring

Mesa, AZ · On-site

$10 - $12/hr

Company Description Norwegian Cruise Line is the innovator in cruise travel with a 47-year history ... Customer service skills to create a friendly, enthusiastic and efficient guest experience.

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Entry Level Norwegian Cruise Line Customer Service information

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How much do entry level norwegian cruise line customer service jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for entry level norwegian cruise line customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are common challenges faced by entry level Norwegian Cruise Line customer service representatives, and how can they be managed?

Entry level customer service representatives at Norwegian Cruise Line often face challenges such as handling high volumes of customer inquiries, managing difficult or upset guests, and quickly learning the details of various cruise offerings. Success in this role relies on strong communication skills, patience, and the ability to stay organized under pressure. New hires typically receive comprehensive training and ongoing support from experienced team members, and there are clear protocols in place to help address unique customer issues. Collaborating with other departments, like reservations and technical support, is also common to ensure guest satisfaction.

What skills and qualifications are needed to thrive as an entry level Norwegian Cruise Line customer service representative?

To excel as an Entry Level Norwegian Cruise Line Customer Service representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems and Microsoft Office Suite is typically required. Patience, adaptability, and a positive attitude are essential soft skills for providing excellent guest experiences and handling diverse inquiries. These competencies are crucial for ensuring guest satisfaction, maintaining the company's reputation, and contributing to smooth cruise operations.

What is the difference between Entry Level Norwegian Cruise Line Customer Service vs Entry Level Royal Caribbean Customer Service?

AspectEntry Level Norwegian Cruise Line Customer ServiceEntry Level Royal Caribbean Customer Service
Required CredentialsHigh school diploma or equivalent, basic communication skillsHigh school diploma or equivalent, basic communication skills
Work EnvironmentOnboard ships, call centers, or officesOnboard ships, call centers, or offices
Employer & Industry UsageNorwegian Cruise Line, cruise industryRoyal Caribbean, cruise industry
Common Search & ComparisonYesYes

Both roles involve providing customer support in the cruise industry, often in similar environments like ships or call centers. The main differences lie in the specific cruise line employer, but the required credentials and job functions are quite comparable for entry-level positions.

What is an entry level Norwegian Cruise Line customer service representative?

Entry Level Norwegian Cruise Line Customer Service jobs involve assisting guests with their inquiries, bookings, and concerns either over the phone, via email, or in person. Employees in these roles help resolve issues, provide information about cruise offerings, and ensure a positive customer experience. These positions are ideal for individuals with strong communication skills who are interested in starting a career in the travel or hospitality industry. Training is typically provided, and opportunities for advancement may be available for those who excel.
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Entry Level Norwegian Cruise Line Customer Service jobs near you
Infographic showing various Entry Level Norwegian Cruise Line Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Personal Cruise Consultant

Norwegian Cruise Line

Miami, FL

Full-time

Re-posted 20 days ago

Norwegian Cruise Line rating

8.3

Company rating: 8.3 out of 10

Based on 34 frontline employees who took The Breakroom Quiz

3rd of 9 rated cruise lines

Job description

Company Description

Norwegian Cruise Line is the innovator in cruise travel with a 47-year history of breaking the boundaries of traditional cruising, most notably with the introduction of Freestyle Cruising which revolutionized the industry by giving guests more freedom and flexibility. Today, Norwegian invites guests to "Feel Free" on one of 14 purpose-built Freestyle Cruising ships, providing guests the opportunity to enjoy a relaxed, resort style cruise vacation on some of the newest and most contemporary ships at sea. Recently, the line was named "Europe's Leading Cruise Line" for the sixth consecutive year, as well as "Caribbean's Leading Cruise Line" and "World's Leading Large Ship Cruise Line" by the World Travel Awards. Norwegian Cruise Line is also listed as one of America's Best Employers on Forbes List.

Norwegian Cruise Line is the official cruise line of the Miami Dolphins/Sun Life Stadium, The New York Knicks, Blue Man Group and Legends in Concert; and the official cruise line partner of The GRAMMY Awards and is an official partner of the Rockettes and Radio City Music Hall.

Job Description

DUTIES AND RESPONSIBILITIES:

Promotes sales to direct consumers by initiating calls, acting on leads and/or prospects in order to identify travel needs, present/explain Norwegian Cruise Line products and make travel recommendations.

  • Establishes and maintains quality customer relationships by delivering exceptional customer service, establishing rapport, identifying and meeting customer needs and expectations to include meeting customer retention goals and following up with consumers as necessary, in order to close sale and meet/exceed revenue goals.
  • Builds and maintains effective relationships with new and existing consumers.  Maintains consumer prospect lists/contact database in order to identify client travel trends; Proactively and consistently seeks opportunities to promote and sell Norwegian Cruise Line products based on client travel history.
  • Acquires in depth industry and company knowledge in order to articulate cruise product features, benefits, pricing and make recommendations to include promotions, itineraries, and auxiliary products such as stateroom upgrades, onboard credits and other shipboard amenities. 
  • Attends and actively participates in daily team meetings or relevant sales training in order to ensure appropriate sales techniques are being used and accurate information is being communicated to direct consumers. 
  •  Participates in department approved mass e-mail campaigns targeting specific guests' profiles.
  •  Perform other job related functions as assigned. 
Qualifications

EDUCATION: High School Diploma or equivalent; Bachelor's degree in Marketing, Business Administration or related field preferred. 

EXPERIENCE: Minimum one year of sales experience; 2 years sales experience preferred.  Cruise sales a plus.

Additional Information

KNOWLEDGE & SKILLS:   

Must have excellent verbal communication skills, in order to effectively communicate with direct guests on the telephone and internally. 

Maintain strong working knowledge of Norwegian Cruise Line products, including current fleet and ship itineraries.

Proven record of excellent customer service and retention skills.  

Must be able to multi-task and work in a high energy sales environment that is goal/quota driven. Problem solving, research and resolution skills.

Negotiation skills and ability to think through solutions is required in order to balance the interest of the guests and guest satisfaction while ensuring revenue and adherence to Norwegian's program guidelines. 

Customer service skills. 

Adherence to dress code is strictly enforced.

*Please Apply Online At https://www.ncl.com/about/careers/corporate-employment*

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