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How much do entry level norwegian cruise line customer service jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for entry level norwegian cruise line customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are common challenges faced by entry level Norwegian Cruise Line customer service representatives, and how can they be managed?

Entry level customer service representatives at Norwegian Cruise Line often face challenges such as handling high volumes of customer inquiries, managing difficult or upset guests, and quickly learning the details of various cruise offerings. Success in this role relies on strong communication skills, patience, and the ability to stay organized under pressure. New hires typically receive comprehensive training and ongoing support from experienced team members, and there are clear protocols in place to help address unique customer issues. Collaborating with other departments, like reservations and technical support, is also common to ensure guest satisfaction.

What skills and qualifications are needed to thrive as an entry level Norwegian Cruise Line customer service representative?

To excel as an Entry Level Norwegian Cruise Line Customer Service representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems and Microsoft Office Suite is typically required. Patience, adaptability, and a positive attitude are essential soft skills for providing excellent guest experiences and handling diverse inquiries. These competencies are crucial for ensuring guest satisfaction, maintaining the company's reputation, and contributing to smooth cruise operations.

What is the difference between Entry Level Norwegian Cruise Line Customer Service vs Entry Level Royal Caribbean Customer Service?

AspectEntry Level Norwegian Cruise Line Customer ServiceEntry Level Royal Caribbean Customer Service
Required CredentialsHigh school diploma or equivalent, basic communication skillsHigh school diploma or equivalent, basic communication skills
Work EnvironmentOnboard ships, call centers, or officesOnboard ships, call centers, or offices
Employer & Industry UsageNorwegian Cruise Line, cruise industryRoyal Caribbean, cruise industry
Common Search & ComparisonYesYes

Both roles involve providing customer support in the cruise industry, often in similar environments like ships or call centers. The main differences lie in the specific cruise line employer, but the required credentials and job functions are quite comparable for entry-level positions.

What is an entry level Norwegian Cruise Line customer service representative?

Entry Level Norwegian Cruise Line Customer Service jobs involve assisting guests with their inquiries, bookings, and concerns either over the phone, via email, or in person. Employees in these roles help resolve issues, provide information about cruise offerings, and ensure a positive customer experience. These positions are ideal for individuals with strong communication skills who are interested in starting a career in the travel or hospitality industry. Training is typically provided, and opportunities for advancement may be available for those who excel.
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Entry Level Norwegian Cruise Line Customer Service jobs near you
Infographic showing various Entry Level Norwegian Cruise Line Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Luxury Cruise Specialist

Norwegian Cruise Line Holdings Ltd

Sunrise, FL • On-site

Full-time

Posted 21 days ago

Job description

GROW YOUR CAREER WITH US
At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we're continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!
APPLY ONLINE
If you're interested to be considered for this position, please click the blue APPLY button at the top of the page to get started. All candidates must complete an on-line application to be considered.

JOB SUMMARY:
  • Responsible for providing our travel agents and their guests with a seamless booking experience and exceptional customer service.
  • The position serves as the "voice" of Regent Seven Seas Cruises and is the first point of contact for travel agents.
  • Build relationships by answering incoming calls, identify the callers' needs, and sell the Regent experience that best fits the client's needs..
POSITION RESPONSIBILITIES:
  • Build rapport and long-term relationships with luxury cruise customers, travel agents and other partners.
  • Recommend and sell Regent Seven Seas cruise products and services to travel agents and their clients while using travel product expertise and knowledge of luxury destinations around the world.
  • Provide a seamless cruise and customer service experience, from the initial sales call to confirming the reservation, and servicing that reservation up until the cruise begins.
  • Create and document special requests, services, and cruise "add on" purchases requested by the customer or travel agent.
  • Maximize revenue opportunities by selling the full experience, from suite upgrades, insurance policies, hotels, shore excursions, and/or gift items.
  • Escalate all issues and pertinent matters to the appropriate resource to ensure resolution.
  • Perform other job-related functions as assigned..
KNOWLEDGE & EXPERIENCE:
EDUCATION:
  • High School Diploma or equivalent required
  • Four-year college degree preferred (Business Administration or related field of study) or equivalent combination of education and work experience
EXPERIENCE:
  • Minimum one year of sales experience required.
  • Telephone or Travel Sales preferred..
KNOWLEDGE & SKILLS:
  • Assertive sales skills and eagerness to grow within the organization
  • Strong written and verbal communication skills to include professional telephone etiquette, email, and letter writing with correct spelling and grammar
  • Demonstrate knowledge of Microsoft applications including Word, Excel, and Outlook
  • Experience with travel reservations systems preferred
  • Ability to develop and maintain professional relations with diverse cliental
  • Ability to quickly learn and maintain knowledge of Regent products, services, and promotions
  • Capable of maintaining professional composure and performing effectively under stress and pressure
  • Demonstrates a strong drive and high energy to achieve specified sales and service goals

ABOUT NCLH
Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.
LEARN MORE ABOUT OUR COMPANY:
At a Glance
Brand Overview
Norwegian Cruise Line
Oceania Cruises
Regent Seven Seas Cruises

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EQUAL OPPORTUNITY EMPLOYER
It is Norwegian Cruise Line Holding's policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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