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Norwegian Cruise Line Customer Service Jobs (NOW HIRING)

Norwegian Cruise Line

We're Hiring

Arizona City, AZ · On-site

$10 - $12/hr

We're Hiring Norwegian Cruise Line is the innovator in cruise travel with a 47-year history of ... Customer service skills to create a friendly, enthusiastic and efficient guest experience.

Norwegian Cruise Line

We're Hiring

Mesa, AZ · On-site

$10 - $12/hr

Company Description Norwegian Cruise Line is the innovator in cruise travel with a 47-year history ... Customer service skills to create a friendly, enthusiastic and efficient guest experience.

Norwegian Cruise Line

We're Hiring

Mesa, AZ · On-site

$10 - $12/hr

Company Description Norwegian Cruise Line is the innovator in cruise travel with a 47-year history ... Customer service skills to create a friendly, enthusiastic and efficient guest experience.

Norwegian Cruise Line

We're Hiring

Arizona City, AZ · On-site

$10 - $12/hr

We're Hiring Norwegian Cruise Line is the innovator in cruise travel with a 47-year history of ... Customer service skills to create a friendly, enthusiastic and efficient guest experience.

Norwegian Cruise Line

Senior Financial Analyst

Doral, FL · On-site

$79K - $98K/yr

At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to ... service and unique guest experiences aboard each vessel and we're continually seeking applicants ...

Norwegian Cruise Line

Outbound Sales Agent

Sunrise, FL · On-site

$80K - $120K/yr

Personal Cruise Consultant at Norwegian Cruise Line! Are you ready to dive into a career that's all about fun, travel, and uncapped earning potential ? Do you have the enthusiasm to turn dream ...

New

Norwegian Cruise Line

Senior Financial Analyst

Doral, FL · On-site

$79K - $98K/yr

At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to ... service and unique guest experiences aboard each vessel and we're continually seeking applicants ...

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Norwegian Cruise Line Customer Service information

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How much do norwegian cruise line customer service jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for norwegian cruise line customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Norwegian Cruise Line Customer Service?

A Norwegian Cruise Line Customer Service job involves assisting guests with reservations, answering inquiries about cruises, policies, and onboard experiences, and resolving customer concerns. Representatives typically communicate via phone, email, or chat to provide high-quality customer support. Strong communication skills, problem-solving abilities, and knowledge of Norwegian Cruise Line’s offerings are essential for this role.

What are the typical daily responsibilities for a Norwegian Cruise Line Customer Service representative?

As a Norwegian Cruise Line Customer Service representative, your daily responsibilities may include answering guest inquiries by phone or email, assisting with reservations and travel changes, resolving complaints, and providing information about cruise amenities and policies. You’ll often collaborate with other departments, such as sales and operations, to ensure seamless guest experiences. The role may require multitasking in a fast-paced environment, especially during peak travel seasons. Providing a helpful, friendly, and timely response to each guest is key to maintaining high standards of customer satisfaction.

What are the key skills and qualifications needed to thrive in the Norwegian Cruise Line Customer Service position, and why are they important?

To thrive as a Norwegian Cruise Line Customer Service representative, you need strong communication abilities, problem-solving skills, and a customer-oriented mindset, with a high school diploma or equivalent often required. Experience with customer relationship management (CRM) systems, reservation platforms, and basic computer proficiency are typically important. Flexibility, patience, and a positive attitude help you excel when interacting with guests from diverse backgrounds and handling challenging situations. These combined skills ensure memorable guest experiences, efficient issue resolution, and uphold the company's service standards.

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Norwegian Cruise Line Customer Service jobs near you
Infographic showing various Norwegian Cruise Line Customer Service job openings in the United States as of August 2026, with employment types broken down into 72% Full Time, 23% Part Time, and 5% Contract. Highlights an 86% In-person, and 14% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

We're Hiring

Norwegian Cruise Line

Arizona City, AZ • On-site

$10 - $12/hr

Full-time

This job post has expired 2 days ago. Applications are no longer accepted.

Norwegian Cruise Line rating

8.3

Company rating: 8.3 out of 10

Based on 34 frontline employees who took The Breakroom Quiz

2nd of 9 rated cruise lines

Job description

We're Hiring

Norwegian Cruise Line is the innovator in cruise travel with a 47-year history of breaking the boundaries of traditional cruising, most notably with the introduction of Freestyle Cruising which revolutionized the industry by giving guests more freedom and flexibility. Today, Norwegian invites guests to "Cruise Like a Norwegian" on one of 13 purpose-built Freestyle Cruising ships, providing guests the opportunity to enjoy a relaxed, resort style cruise vacation on some of the newest and most contemporary ships at sea. Recently, the line was named "Europe's Leading Cruise Line" for the sixth consecutive year, as well as "Caribbean's Leading Cruise Line" and "World's Leading Large Ship Cruise Line" by the World Travel Awards.

Norwegian Cruise Line is the official cruise line of the Miami Dolphins/Sun Life Stadium, The New York Knicks, Blue Man Group and Legends in Concert; and the official cruise line partner of The GRAMMY Awards and is an official partner of the Rockettes and Radio City Music Hall.

Job Description

Norwegian Cruise Line's Mesa, AZ Reservation Center has Exciting Career Opportunities!

~Class Starts August 4, 2014~

  • Guest Service Representative $11.00/hour (Home Based Optional after 3 Months)
  • Personal Vacation Planner

$9.00/hour + Incentive

  • Vacation Planner

$10.00-12.00/hour (Home Based after 3 Months)

Qualifications

EXPERIENCE:

Minimum 1-year of sales experience in a call center environment assisting existing and/or potential customers. 2 years selling experience in call center highly preferred. 2-years sales and customer service experience preferred.

KNOWLEDGE & SKILLS:

Basic-level working knowledge of Microsoft Office Suite including Word and Excel, in order to create, maintain and update information. Knowledge of or ability to learn company product to include full suite of amenities and sales promotions. Knowledge of or ability to learn to enter and maintain data and booking information in company reservation system, Freestyle Connect.

Good written and verbal communication skills in order to clearly communicate with guests and articulate cruise products and promotions; and work with team members from various departments. Good verbal command of English sufficient to articulate products and amenities to prospective guests nationwide, make reservations and assist with questions and follow-up whenever necessary. Problem solving, research and resolution skills to perform general functions of job such as assisting guests, team members and reservation system.

Negotiation skills and ability to think through solutions is required in order to balance the interests of the guests and guest satisfaction while ensuring revenue and adherence to NCL program guidelines. Ability to maximize sales and increase revenue. Customer service skills to create a friendly, enthusiastic and efficient guest experience. Interpersonal skills to work effectively and efficiently in a team-based environment. Ability to handle high-volume sales call center environment and shift priorities per business demands.

Ability to remain in a seated/stationary position for long periods of time (up to 3 hours), within reasonable accommodation. Ability to constantly operate a phone device to communicate with customers, within reasonable accommodation

Additional Information

Must have excellent verbal communication skills, in order to effectively communicate with direct guests on the telephone and internally. Must maintain strong working knowledge of Norwegian Cruise Line's products, including the current fleet and ship itineraries. Must be able to multi-task and work in a high energy sales environment that is goal/quota driven. Adherence to strictly enforced dress code required.

Ability to work a flexible schedule.

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