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Shore Excursion Manager Jobs (NOW HIRING)

Red Hospitality & Leisure

Additionally this position will communicate with shipboard shore excursions teams and pass along ... Liaise with revenue management colleagues to ensure accuracy of upcoming tour information in ...

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$23K

$61.4K

$102.5K

How much do shore excursion manager jobs pay per year?

As of Jun 3, 2026, the average yearly pay for shore excursion manager in the United States is $61,351.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $69,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Shore Excursion Manager, and why are they important?

To thrive as a Shore Excursion Manager, you need strong organizational skills, destination knowledge, and experience in tourism or hospitality management, often supported by a relevant degree. Familiarity with reservation systems, tour management software, and safety protocols is typically required. Exceptional communication, problem-solving abilities, and customer service skills help you exceed guest expectations and manage unforeseen challenges. These competencies are crucial for ensuring smooth operations, guest satisfaction, and the overall success of shore excursion programs.

What are the biggest challenges a Shore Excursion Manager faces when coordinating tours for cruise passengers?

One of the main challenges for a Shore Excursion Manager is ensuring smooth coordination between local tour operators, ship schedules, and guest expectations. Weather, port changes, and unforeseen circumstances can require last-minute adjustments, making flexibility and problem-solving skills essential. The role also involves managing guest feedback and resolving issues promptly to maintain high satisfaction levels. Collaboration with onboard teams and local partners is frequent, so strong communication and organizational abilities are crucial.

What does a Shore Excursion Manager do?

A Shore Excursion Manager is responsible for planning, organizing, and overseeing all off-ship activities and tours for cruise passengers when the ship is in port. They coordinate with local tour operators, ensure the quality and safety of excursions, and handle customer service issues related to shore activities. Their role also includes promoting excursions, managing schedules, and resolving any problems that may arise during tours. This position is crucial for ensuring guests have enjoyable and seamless experiences while visiting different destinations.

What is the difference between Shore Excursion Manager vs Tour Coordinator?

AspectShore Excursion ManagerTour Coordinator
CredentialsCustomer service experience, tourism certificationsEvent planning, customer service skills
Work EnvironmentOnboard cruise ships, port locationsTravel agencies, tour companies
Industry UsageCommonly employed by cruise linesUsed by tour operators and travel agencies
Primary FocusManaging shore excursions, customer satisfactionCoordinating tours, logistics management

The Shore Excursion Manager and Tour Coordinator roles both involve customer service and tourism, but the Shore Excursion Manager primarily oversees shore excursions on cruise ships, ensuring guest satisfaction. The Tour Coordinator focuses on organizing and managing tours for travel agencies or tour companies. While their responsibilities overlap in planning and customer interaction, their work environments and specific duties differ significantly.

What cities are hiring for Shore Excursion Manager jobs? Cities with the most Shore Excursion Manager job openings:
Who are the top companies hiring for Shore Excursion Manager jobs? The top employers for Shore Excursion Manager jobs are:
What states have the most Shore Excursion Manager jobs? States with the most job openings for Shore Excursion Manager jobs include:
What job categories do people searching Shore Excursion Manager jobs look for? The top searched job categories for Shore Excursion Manager jobs are:
Shore Excursion Manager jobs near you
Infographic showing various Shore Excursion Manager job openings in the United States as of May 2026, with employment types broken down into 74% Full Time, 8% Part Time, and 18% Contract. Highlights an 99% Physical, and 1% Hybrid job distribution, with an average salary of $61,351 per year, or $29.5 per hour.

MARGARITAVILLE - ASSISTANT SHOREX MANAGER

Ismira Recruitment & Crewing Agency

Manhattan, NY • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

We are hiring a Assistant Shorex Manager position for cruise company Margaritaville at Sea! At Margaritaville at Sea our core purpose is to create and deliver fun and escapism. This drives all we do and is the heart of our decision making.

As a valued member of our team, you'll contribute to providing an incredible guest experience every day of each cruise and in every way. You'll also have opportunities to advance your career as we continue to grow. Your career path with us starts here.

As Assistant Shorex Manager, you will Manager assist the Shore Excursion Manager in overseeing and coordinating the daily operations of the onboard Shore Excursion Department. This role supports company goals by ensuring operational excellence, guest satisfaction, revenue generation, and team performance. The Assistant Manager works closely with team members to sell and manage tour bookings, maintain high service standards, ensure safety compliance, and handle administrative responsibilities.

This position also plays a vital role in training, supervising, and stepping in for the Shore Excursion Manager when required. Benefits to work on board Margaritaville at Sea: Cruise Line founded by former crew member Embrace the Margaritaville lifestyle and deliver the FUN Free joining tickets, accommodation, food and Wi‐Fi for crew Industry leading Salaries and Benefits + excellent tips Focused on Crew Career Progression Great Crew Recognition Programs and friendly atmosphere Make Memories combining Work and Travel RESPONSIBILITIES: Actively promote and sell all shore excursions, classes, and retail products to maximize revenue. Provide accurate and detailed information to guests regarding tour offerings.

Upsell and upgrade excursions to increase per‐person spend. Monitor tour availability and participation minimums; offer alternative options when needed, manage waitlists, and update systems accordingly. Assist guests with special requests and resolve complaints professionally and efficiently.

Manage excursion dispatch operations and coordinate with local tour operators. Oversee guest disembarkation and tendering procedures. Maintain regular communication with tour operators regarding guest counts, transportation, and service requirements.

Join excursions to ensure quality or serve as escort or translator as required. Operate and maintain the Fidelio/Cruise Manager system for tour tracking, bookings, and reporting. Prepare and submit reports to tour operators and internal departments.

Ensure safety, cleanliness, and operational readiness of the excursion desk and related areas. Perform all administrative duties including ticket control, supply inventory, and documentation. etc.

REQUIREMENTS: Minimum 21 years old Relevant ship experience is preferred Good level of English language Ship experience is preferred Ability to communicate tactfully and effectively with guests, department heads and crewmembers to foresee and resolve problems and negotiate resolutions. NOTE: Nationalities that we can process: #J-18808-Ljbffr

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