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Shore Excursion Manager Jobs in Miami Beach, FL (NOW HIRING)

The World

Concierge Manager

Fort Lauderdale, FL · On-site

$150 - $200/hr

The role combines senior luxury Concierge leadership with onboard Destination Manager duties, requiring strong destination-operations, shore-excursion, and travel-logistics experience. Fast-paced and ...

Hosco

Cc Sr Balloon Ops - X

Miami, FL · On-site

$124K - $159K/yr

... tours and excursions experience on the Destination. This position manages balloon operation ... Wave Jet, etc., to develop Shore Excursions Team Members. The role focuses on Guest safety ...

Hosco

Cc Balloon Ops - X

Miami, FL · On-site

... Shore Excursions Team Members. The role focuses on Guest safety, responds to any type of emergency ... Management. The nature of this job requires daily interactions with internal and external ...

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Shore Excursion Manager information

See Miami Beach, FL salary details

$22.7K

$60.6K

$101.2K

How much do shore excursion manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for shore excursion manager in Miami Beach, FL is $60,585.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,400.00 and $68,100.00 per year, depending on experience, location, and employer.

What does a shore excursion manager do?

A Shore Excursion Manager is responsible for planning, organizing, and overseeing all off-ship activities and tours for cruise passengers when the ship is in port. They coordinate with local tour operators, ensure the quality and safety of excursions, and handle customer service issues related to shore activities. Their role also includes promoting excursions, managing schedules, and resolving any problems that may arise during tours. This position is crucial for ensuring guests have enjoyable and seamless experiences while visiting different destinations.

What skills and qualifications are needed to thrive as a shore excursion manager?

To thrive as a Shore Excursion Manager, you need strong organizational skills, destination knowledge, and experience in tourism or hospitality management, often supported by a relevant degree. Familiarity with reservation systems, tour management software, and safety protocols is typically required. Exceptional communication, problem-solving abilities, and customer service skills help you exceed guest expectations and manage unforeseen challenges. These competencies are crucial for ensuring smooth operations, guest satisfaction, and the overall success of shore excursion programs.

What are the biggest challenges a shore excursion manager faces when coordinating tours for cruise passengers?

One of the main challenges for a Shore Excursion Manager is ensuring smooth coordination between local tour operators, ship schedules, and guest expectations. Weather, port changes, and unforeseen circumstances can require last-minute adjustments, making flexibility and problem-solving skills essential. The role also involves managing guest feedback and resolving issues promptly to maintain high satisfaction levels. Collaboration with onboard teams and local partners is frequent, so strong communication and organizational abilities are crucial.

What is the difference between Shore Excursion Manager vs Tour Coordinator?

AspectShore Excursion ManagerTour Coordinator
CredentialsCustomer service experience, tourism certificationsEvent planning, customer service skills
Work EnvironmentOnboard cruise ships, port locationsTravel agencies, tour companies
Industry UsageCommonly employed by cruise linesUsed by tour operators and travel agencies
Primary FocusManaging shore excursions, customer satisfactionCoordinating tours, logistics management

The Shore Excursion Manager and Tour Coordinator roles both involve customer service and tourism, but the Shore Excursion Manager primarily oversees shore excursions on cruise ships, ensuring guest satisfaction. The Tour Coordinator focuses on organizing and managing tours for travel agencies or tour companies. While their responsibilities overlap in planning and customer interaction, their work environments and specific duties differ significantly.

What are popular job titles related to Shore Excursion Manager jobs in Miami Beach, FL?

For Shore Excursion Manager jobs in Miami Beach, FL, the most frequently searched job titles are:

What job categories do people searching Shore Excursion Manager jobs in Miami Beach, FL look for?

The top searched job categories for Shore Excursion Manager jobs in Miami Beach, FL are:

What cities near Miami Beach, FL are hiring for Shore Excursion Manager jobs?

Cities near Miami Beach, FL with the most Shore Excursion Manager job openings:

Shore Excursion Manager jobs near you
Infographic showing various Shore Excursion Manager job openings in Miami Beach, FL as of August 2026, with employment types broken down into 78% Full Time, and 22% Part Time. Highlights an 100% In-person job distribution, with an average salary of $60,585 per year, or $29.1 per hour.

Agent, Shore Excursions

The Ritz Carlton Yacht Collection

Fort Lauderdale, FL • On-site

Full-time

Posted 4 days ago

Job description

Join the Ritz-Carlton Yacht Collection: Where Every Voyage is a Symphony of Luxury
Embark on an extraordinary journey with the Ritz-Carlton Yacht Collection, an exquisite extension of the renowned Ritz-Carlton brand, dedicated to redefining ultra-luxury hospitality at sea. As a "Lady or Gentleman" of our esteemed team, you'll be entrusted with the art of delivering the impeccable "Gold Standards" that have made the Ritz-Carlton an epitome of excellence across the globe.
The Essence of Excellence: The Gold Standards
The Gold Standards are the bedrock of the Ritz-Carlton experience, setting us apart in the industry and establishing a legacy of unparalleled service. These standards embody the values and culture that define our brand, and serve as the compass guiding our every endeavor.
The Employee Promise
At The Ritz-Carlton, our Ladies & Gentlemen are the most important resource in our service commitment to each other and our guests.
By applying the principles of trust, honesty, respect, integrity, and commitment, we empower and nurture talent to the benefit of each individual and the company.
The Ritz-Carlton fosters a culture where all are valued, quality of life is enhanced, individual aspirations are fulfilled, and The Ritz-Carlton Mystique is strengthened.
Join us on a journey where every day is a testament to the highest standard of luxury and service. Apply now and be part of an unparalleled legacy in hospitality.
Job Summary
The Agent, Private Shore Excursions, plays a vital role in supporting the planning, coordination, and execution of luxury Pre-Designed and Custom Private Excursions across the global fleet. In this role, you will assist in ensuring all excursion requests are processed efficiently, accurately, and with the highest service standards. This role serves as a liaison between internal departments and external tour operators to facilitate prompt responses, timely deliverables, and smooth pre-voyage coordination.
Essential Functions
Internal Communication & Vendor Coordination
  • Serve as the primary contact for inquiries from internal departments regarding pre-designed and custom private excursions.
  • Collaborate with tour operators to confirm availability, request proposals, assist in negotiating services, and support the timely delivery of excursion components.
  • Facilitate ongoing communication with internal teams and vendors to assist in finalizing excursion details within deadlines.
  • Support the process for all tour cancellations-including group tours-by ensuring notifications are sent to guests and relevant internal teams in a timely manner.
  • Assist with the pre-voyage handover by communicating booking details and special requirements to shipboard teams.

Booking & Systems Management
  • Maintain accurate and current excursion and booking records across internal systems.
  • Track payment and booking statuses, working collaboratively with internal teams to help resolve issues and maintain smooth operations.
  • Cross-check external delivery of Shore Excursion information-such as the company website and MyYacht Portal-to ensure accuracy and consistency with internal records.

Operational & Cross-Functional Support
  • Prepare and distribute standardized communications for select guest programs, ensuring clarity and brand alignment.
  • Support specialized travel experiences such as promotional trips, marketing campaigns, and group events.
  • Assist in coordinating logistics and documentation for high-profile guest experiences like influencer and media visits.
  • Build and maintain cooperative relationships with internal stakeholders and external partners to support smooth operations.
  • Provide flexible operational support within the Shore Excursions department, including assistance with group tours, inventory audits, updating internal tools, and contributing to training materials for other departments.
  • Provide operational support to the Experience Ambassador Team by supplying destination insights, shore excursion details, and timely port updates to enhance guest-facing knowledge.

Competency
Education:
  • A Bachelor's Degree preferred in Geography, Hospitality Management, Business, or a related field is highly desirable.

Skills & Experience:
  • 3 - 5 years of relevant experience in shore excursions, guest services, or travel operations
  • Knowledge of global ports, destinations, and land programs is a plus
  • Proficient in Microsoft Office, Salesforce, MXP, and Reservations systems
  • Strong attention to detail and organizational abilities
  • Clear written and verbal communication skills
  • Guest-first attitude with a commitment to high-touch service
  • Ability to thrive in a deadline-driven and dynamic environment
  • Solutions-oriented approach to problem-solving
  • Team player with a collaborative and professional demeanor
  • Preferred knowledge of global travel destinations, with an understanding of luxury guest expectations

The Ritz-Carlton Yacht Collection is an Equal opportunity, inclusive employer and will consider all applicants for employment with the Company on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.

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