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Shore Excursion Manager Jobs in New York (NOW HIRING)

Princess Cruises

Shorex Staff

New York, NY · On-site

Serves as a sales agent and understands the need to achieve financial targets; receptively accepts and follows guidance from the Shore Excursion Manager. * Follows established sales techniques and ...

Princess Cruises

Shorex Staff

New York, NY · On-site

Serves as a sales agent and understands the need to achieve financial targets; receptively accepts and follows guidance from the Shore Excursion Manager. * Follows established sales techniques and ...

American Cruise Lines

Cruise Director

New York, NY · On-site

Greet guests as they depart for and return from shore excursions. * Make daily Noon announcement ... Excellent time management and attention to detail. * Transportation Worker Identification ...

Never Ending Travels

Remote Travel Advisor- Entry

NY · On-site +1

$45K - $65K/yr

... Expertise - Manage all reservations, from cruise bookings and resort accommodations to transfers and shore excursions, ensuring each detail is meticulously organized. 5. Solutions Navigator ...

Never Ending Travels

Remote Travel Advisor- Entry

NY · On-site +1

$45K - $65K/yr

... Expertise - Manage all reservations, from cruise bookings and resort accommodations to transfers and shore excursions, ensuring each detail is meticulously organized. 5. Solutions Navigator ...

Princess Cruises

Youth Activities Manager

New York, NY · On-site

... Food & Beverage, Shore Excursions) to create integrated offerings. * Promote a positive and ... Ability to manage budgets, inventories, and operational logistics effectively. * High level of ...

Princess Cruises

Hotel General Manager

New York, NY · On-site

... Shore Excursions to maintain Company standards. * Collaborates with the Chief Engineer Officer to ... Consistently guides onboard senior Hotel staff and revenue managers in promptly adjusting and ...

Princess Cruises

Hotel General Manager

New York, NY · On-site

Hotel General Manager Department: Guest Svc Employment Type: Fixed Term Contract Location: Global ... Shore Excursions to maintain Company standards. * Collaborates with the Chief Engineer Officer to ...

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Shore Excursion Manager information

See New York salary details

$25.2K

$67.1K

$112.1K

How much do shore excursion manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for shore excursion manager in New York is $67,120.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,100.00 and $75,500.00 per year, depending on experience, location, and employer.

What are the biggest challenges a shore excursion manager faces when coordinating tours for cruise passengers?

One of the main challenges for a Shore Excursion Manager is ensuring smooth coordination between local tour operators, ship schedules, and guest expectations. Weather, port changes, and unforeseen circumstances can require last-minute adjustments, making flexibility and problem-solving skills essential. The role also involves managing guest feedback and resolving issues promptly to maintain high satisfaction levels. Collaboration with onboard teams and local partners is frequent, so strong communication and organizational abilities are crucial.

What does a shore excursion manager do?

A Shore Excursion Manager is responsible for planning, organizing, and overseeing all off-ship activities and tours for cruise passengers when the ship is in port. They coordinate with local tour operators, ensure the quality and safety of excursions, and handle customer service issues related to shore activities. Their role also includes promoting excursions, managing schedules, and resolving any problems that may arise during tours. This position is crucial for ensuring guests have enjoyable and seamless experiences while visiting different destinations.

What skills and qualifications are needed to thrive as a shore excursion manager?

To thrive as a Shore Excursion Manager, you need strong organizational skills, destination knowledge, and experience in tourism or hospitality management, often supported by a relevant degree. Familiarity with reservation systems, tour management software, and safety protocols is typically required. Exceptional communication, problem-solving abilities, and customer service skills help you exceed guest expectations and manage unforeseen challenges. These competencies are crucial for ensuring smooth operations, guest satisfaction, and the overall success of shore excursion programs.

What is the difference between Shore Excursion Manager vs Tour Coordinator?

AspectShore Excursion ManagerTour Coordinator
CredentialsCustomer service experience, tourism certificationsEvent planning, customer service skills
Work EnvironmentOnboard cruise ships, port locationsTravel agencies, tour companies
Industry UsageCommonly employed by cruise linesUsed by tour operators and travel agencies
Primary FocusManaging shore excursions, customer satisfactionCoordinating tours, logistics management

The Shore Excursion Manager and Tour Coordinator roles both involve customer service and tourism, but the Shore Excursion Manager primarily oversees shore excursions on cruise ships, ensuring guest satisfaction. The Tour Coordinator focuses on organizing and managing tours for travel agencies or tour companies. While their responsibilities overlap in planning and customer interaction, their work environments and specific duties differ significantly.

What are popular job titles related to Shore Excursion Manager jobs in New York? For Shore Excursion Manager jobs in New York, the most frequently searched job titles are:
What job categories do people searching Shore Excursion Manager jobs in New York look for? The top searched job categories for Shore Excursion Manager jobs in New York are:
What cities in New York are hiring for Shore Excursion Manager jobs? Cities in New York with the most Shore Excursion Manager job openings:
Shore Excursion Manager jobs near you
Infographic showing various Shore Excursion Manager job openings in New York as of July 2026, with employment types broken down into 29% Full Time, 4% Part Time, 1% Contract, 64% Nights, and 2% Summer. Highlights an 97% Physical, 2% Hybrid, and 1% Remote job distribution, with an average salary of $67,120 per year, or $32.3 per hour.

PCL - Shorex Staff (Japanese Speaking)

Princess Cruises

New York, NY

Other

Re-posted 14 days ago

Princess Cruises rating

4.8

Company rating: 4.8 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

9th of 9 rated cruise lines

Job description

Description
By applying to this position, your application will be submitted to Princess Cruises' internal Talent Acquisition team.
A professional recruiter will contact you shortly if your qualifications align with our hiring requirements.
As the world's leading cruise line, we understand that our guests have high expectations of us, and we have high expectations of our team members.
We appreciate your patience as we carefully review each candidate.
Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe. 
 
An iconic brand beloved by millions, we love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly, attentive and authentic service like only Princess can. 
 
As a member of the Princess Family, you’ll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless.

Key Responsibilities
  • Serves as a sales agent and understands the need to achieve financial targets; receptively accepts and follows guidance from the Shore Excursion Manager. 
  • Follows established sales techniques and recognizes appropriate opportunities to upsell tours or sell additional tour products. 
  • Regularly participates in tours and training to gain a complete knowledge of all tour programs, sales techniques, and policies. 
  • Consistently and promptly attends Tour Office hours and is familiar with documented booking closing times per Hotel Policies and Procedures. 
  • Carefully monitors the status of tours returning to the ship and immediately notifies the Shore Excursion Manager, Bridge, Guest Services Director, and Food & Beverage department of all delayed tours whenever necessary. 
  • Ensures tours are dispatched efficiently from designated lounges; properly sets up and organizes lounges prior to tour meeting times 
  • Ensures all passenger complaints are listened to and understood with empathy, showing genuine interest at all times. Ensures responses are appropriate and in line with the department mission statement, customer service standards, and Hotel Policies and procedures. 

Skills, Knowledge & Expertise
  • Minimum 1 year experience in Shore Excursion operations with a land-based resort or tour company preferably in an international environment. Prior tour staff or shipboard onboard revenue experience preferred.
  • Minimum 1 year sales experience in a related field. Ability to conduct financial transactions quickly and accurately.
  • Extensive knowledge of Microsoft Products, Point of Sales Systems, Database, and Mobile Devices.
  • Fluent English language skills, both verbal and written.
  • Knowledge of Japanse language.
  •  Understanding of the foundation of customer service; ability and willingness to deliver outstanding service to our passengers. 
  • Commitment to continuously display and deliver genuine care to our passengers and staff and surprise and delight passengers throughout their cruise experience. 
  • Motivation to excel in all aspects of job duties and responsibilities. Personable communicator with outstanding social skills and a warm, friendly, and caring personality. 
  • Willingness to embrace all Company values and Service Credo and lead by example. Ability to adapt and adjust to a variety of circumstances. 


Benefits
Princess Cruises offers many benefits. This position is afforded comfortable, shared cabin accommodations, meals, exceptional amenities, and extensive learning and recreational programs available to all of our teammates. 
Regardless of the rank or role, we are all one Princess team. Princess Cruises is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

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