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Shore Excursion Manager Jobs in New York (NOW HIRING)

Princess Cruises

Shorex Staff

New York, NY

Serves as a sales agent and understands the need to achieve financial targets; receptively accepts and follows guidance from the Shore Excursion Manager. * Follows established sales techniques and ...

Princess Cruises

Shorex Staff

New York, NY · On-site

Serves as a sales agent and understands the need to achieve financial targets; receptively accepts and follows guidance from the Shore Excursion Manager. * Follows established sales techniques and ...

American Cruise Lines

Cruise Director

New York, NY · On-site

Greet guests as they depart for and return from shore excursions. * Make daily Noon announcement ... Excellent time management and attention to detail. * Transportation Worker Identification ...

Never Ending Travels

Remote Travel Advisor- Entry

NY · On-site +1

$45K - $65K/yr

... Expertise - Manage all reservations, from cruise bookings and resort accommodations to transfers and shore excursions, ensuring each detail is meticulously organized. 5. Solutions Navigator ...

Never Ending Travels

Remote Travel Advisor- Entry

NY · On-site +1

$45K - $65K/yr

... Expertise - Manage all reservations, from cruise bookings and resort accommodations to transfers and shore excursions, ensuring each detail is meticulously organized. 5. Solutions Navigator ...

Princess Cruises

Youth Activities Manager

New York, NY · On-site

... Food & Beverage, Shore Excursions) to create integrated offerings. * Promote a positive and ... Ability to manage budgets, inventories, and operational logistics effectively. * High level of ...

Princess Cruises

Hotel General Manager

New York, NY · On-site

Hotel General Manager Department: Guest Svc Employment Type: Fixed Term Contract Location: GLOBAL ... Shore Excursions to maintain Company standards. * Collaborates with the Chief Engineer Officer to ...

Princess Cruises

Hotel General Manager

New York, NY

... Shore Excursions to maintain Company standards. * Collaborates with the Chief Engineer Officer to ... Consistently guides onboard senior Hotel staff and revenue managers in promptly adjusting and ...

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Shore Excursion Manager information

See New York salary details

$25.2K

$67.1K

$112.1K

How much do shore excursion manager jobs pay per year?

As of Aug 28, 2026, the average yearly pay for shore excursion manager in New York is $67,120.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,100.00 and $75,500.00 per year, depending on experience, location, and employer.

What does a shore excursion manager do?

A Shore Excursion Manager is responsible for planning, organizing, and overseeing all off-ship activities and tours for cruise passengers when the ship is in port. They coordinate with local tour operators, ensure the quality and safety of excursions, and handle customer service issues related to shore activities. Their role also includes promoting excursions, managing schedules, and resolving any problems that may arise during tours. This position is crucial for ensuring guests have enjoyable and seamless experiences while visiting different destinations.

What skills and qualifications are needed to thrive as a shore excursion manager?

To thrive as a Shore Excursion Manager, you need strong organizational skills, destination knowledge, and experience in tourism or hospitality management, often supported by a relevant degree. Familiarity with reservation systems, tour management software, and safety protocols is typically required. Exceptional communication, problem-solving abilities, and customer service skills help you exceed guest expectations and manage unforeseen challenges. These competencies are crucial for ensuring smooth operations, guest satisfaction, and the overall success of shore excursion programs.

What are the biggest challenges a shore excursion manager faces when coordinating tours for cruise passengers?

One of the main challenges for a Shore Excursion Manager is ensuring smooth coordination between local tour operators, ship schedules, and guest expectations. Weather, port changes, and unforeseen circumstances can require last-minute adjustments, making flexibility and problem-solving skills essential. The role also involves managing guest feedback and resolving issues promptly to maintain high satisfaction levels. Collaboration with onboard teams and local partners is frequent, so strong communication and organizational abilities are crucial.

What is the difference between Shore Excursion Manager vs Tour Coordinator?

AspectShore Excursion ManagerTour Coordinator
CredentialsCustomer service experience, tourism certificationsEvent planning, customer service skills
Work EnvironmentOnboard cruise ships, port locationsTravel agencies, tour companies
Industry UsageCommonly employed by cruise linesUsed by tour operators and travel agencies
Primary FocusManaging shore excursions, customer satisfactionCoordinating tours, logistics management

The Shore Excursion Manager and Tour Coordinator roles both involve customer service and tourism, but the Shore Excursion Manager primarily oversees shore excursions on cruise ships, ensuring guest satisfaction. The Tour Coordinator focuses on organizing and managing tours for travel agencies or tour companies. While their responsibilities overlap in planning and customer interaction, their work environments and specific duties differ significantly.

What are popular job titles related to Shore Excursion Manager jobs in New York?

For Shore Excursion Manager jobs in New York, the most frequently searched job titles are:

What job categories do people searching Shore Excursion Manager jobs in New York look for?

The top searched job categories for Shore Excursion Manager jobs in New York are:

What cities in New York are hiring for Shore Excursion Manager jobs?

Cities in New York with the most Shore Excursion Manager job openings:

Shore Excursion Manager jobs near you
Infographic showing various Shore Excursion Manager job openings in New York as of August 2026, with employment types broken down into 78% Full Time, and 22% Part Time. Highlights an 100% In-person job distribution, with an average salary of $67,120 per year, or $32.3 per hour.

Asst Shorex Manager (Japanese Speaking)

New York, NY

Princess Cruises
Travel Arrangement Services • 10K+ employees

4.8

Company rating: 4.8 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

9th of 9 rated cruise lines

People enjoy working here

Paid breaks

Respectful managers

Learn more about Princess Cruisesexternal

Contractor

Re-posted 4 days ago

Job description

By applying to this position, your application will be submitted to Princess Cruises' internal Talent Acquisition team.
A professional recruiter will contact you shortly if your qualifications align with our hiring requirements.
As the world's leading cruise line, we understand that our guests have high expectations of us, and we have high expectations of our team members.
We appreciate your patience as we carefully review each candidate.
Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe. 
 
An iconic brand beloved by millions, we love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly, attentive and authentic service like only Princess can. 
 
As a member of the Princess Family, you'll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless.
  • Provides a positive first impression to every passenger through a warm, welcoming individual greeting; always maintains a spotless and professional appearance. 
  • Always delivers customer service standards that meet or exceed Hotel Policies & Procedures for every passenger interaction. 
  • At the start of every shift, checks open customer service and tour operation issues and follows up appropriately; properly hands over all outstanding issues to on-duty colleagues at the end of each shift. 
  • Rapidly acquires and maintains thorough knowledge of the ship and its procedures, itinerary, ports of call, tours, onboard product, daily activities, and services available in order to provide accurate information and answers to passengers' questions or concerns. 
  • Willingly assists passengers with independent inquiries that are not related to the available tour product. 
  • Ensures all passenger comments or complaints are solicited, listened to, and understood with empathy, showing genuine interest at all times. Ensures responses are appropriate and meets with passengers on a one-to-one basis if Shore Excursion Manager is not available. 
  • Promptly and accurately compiles and provides feedback to each tour operator, including passenger comments and tour escort reports.  
  • Communicates calmly and respectfully with tour operators to resolve all tour quality issues. 
  • Swiftly and satisfactorily resolves all customer relations issues resulting from passengers' tour experiences or other interactions with the Shore Excursion operation.
  • Continually monitors Tour Staff to ensure that all passenger complaints are received, documented, and understood with empathy and in line with our Policies & Procedures. 
  • Assists the Shore Excursion Manager in developing routines to ensure Tour Staff gain experience in a variety of tour office operations and systems. 
  • Ensures passenger rates and costs are promptly and accurately entered into onboard ticketing system and tour order form. 
  • Communicates clearly with Shore Operations to swiftly relay all information pertinent to the cruise, including any excursion-related incidents, accidents, or issues that may affect passenger satisfaction or revenue.  
  • Within budget and operational limitations, regularly schedules familiarization trips for Tour Staff to gain venue, port, and product knowledge. 
  • Organizes the necessary training of Tour Staff to gain and maintain thorough and up-to-date knowledge of all tour programs, sales techniques, customer service, and policies pertinent to the operation. 
  • Continually evaluates the performance of Tour Staff and provides immediate, appropriate feedback to reinforce effective service strategies and provide course correction.
  • Creates awareness of available tour product and provides passengers with information on tours that are closely in line with the passengers' interest. 
  • Follows established sales techniques and recognizes appropriate opportunities to upsell tours or sell additional tour product. 
  • Collaborates with Shore Excursion Manager to meet or exceed sales goals each voyage without interfering with passengers' enjoyment of the cruise experience. 
  • Regularly participates on tours to gain knowledge of the existing tour program, or to inspect possible new tour product. 
  • Assists the Shore Excursion Manager in building an accurate tour file in a timely manner, including information on tickets, extra tour departures, passenger rates, and costs.
  • Promptly and accurately creates/updates tour dispatch sheets, booking forms, and bus sheets for review by Shore Excursion Manager. 
  • Promptly verifies final tour participation counts with vendors for use in self-invoicing process and to be entered into the shipboard ticketing system. 
  • Assists Shore Excursion Manager in supervising Tour Staff to ensure proper coverage during tour dispatch and Tour Office hours. 
  • Ensures tours are dispatched efficiently from meeting locations; carefully monitors status of tours returning to the ship and immediately notifies the Shore Excursion Manager, Bridge, Customer Services Director, and Food & Beverage department of any problems or delays.  
  • Ensures accuracy of all ticket transactions, including sales, exchanges, and refunds for tours, shuttles, and transfers. 
  • Promptly and professionally organizes all special requests from passengers and groups.
  • Coordinates staff needed for completion of Risk Inspections to ensure standards and agreed content are maintained.  
  • Always complies with applicable Hotel Policies & Procedures, Fleet Regulations, and other internal, external, and governmental regulations. 
  • Maintains current, accurate knowledge of public health standards. Promptly helps coordinate onboard resources and response in case NoV, H1N1, or other outbreak situations necessitate increased sanitation levels. 
  • Properly attends to duties stated in Hotel Policies & Procedures, specifically Sections P Shore Excursions and C Administration. 
  • Promptly performs General Emergency Organization duties as directed.  
  • Productively participates in shipboard training programs to enhance product knowledge, customer service, staff management, and sales skills.
  • Demonstrates commitment to the Company's values, beliefs, goals, and initiatives. 
  • Participates enthusiastically in monthly breakout meetings, offering ideas to improve onboard product and services. 
  • Acts as a Company representative and always portrays a positive image of Princess Cruises to all passengers, officers, and crew.  
  • Always maintains professional, effective, and motivated working relationships across all functions, taking into account differences in cultures, backgrounds, and individual personalities. 

  • Preferred experience in the cruise industry as Shorex Staff/Manager, preferably on ships with Japanese destinations.
  • Preferred experience with public speaking and ability to create presentations. 
  • Fluent knowledge of the English Language, both verbal and written.
  • Command of the Japanese language, both verbal and written.

Embark on a career adventure like no other! As part of the Princess Cruises team, you'll enjoy:
  • A competitive salary package.
  • Your comfortable double cabin - your space to relax and recharge.
  • Company-paid travel to and from the ship, so you can focus on the journey ahead.
  • Access to exclusive areas and benefits onboard (depending on the rank and occupational group).
  • A vibrant recreation and welfare program designed to support your well-being and work-life balance.
  • Access to exceptional learning and development opportunities to grow your skills and advance your career.
  • The chance to travel the world, exploring exciting destinations while doing what you love.
  • A welcoming, inclusive, and dynamic work environment where your contributions are valued.
Join us and become part of a global team that's passionate about delivering unforgettable experiences-both for our guests and for one another.

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