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Shopify Remote Customer Service Jobs in Toronto, ON

Globe Life Insurance

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Remote Customer Sales and Support Representative (Entry-Level)

Toronto, ON · Remote

CA$60K - CA$80K/yr

Remote Customer Sales and Support Representative (Entry-Level) 100% Remote | United States & Canada ... in sales, customer service, retail, hospitality, call centers, education, or client-facing ...

Connection Inc.

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Remote Customer Success & Support Specialist (HighLevel Required)

Hamilton, ON · Remote

CA$50K - CA$60K/yr

... exceptional customer service? Have you worked in a digital marketing or mortgage environment ... Connection Inc. is growing, and we're hiring a Remote Customer Success & Support Specialist to ...

New

CWILL

Customer Success Manager

Toronto, ON · Remote

Remote (Toronto, Canada) Reports to: Head of Customer Success Work Authorization: Candidates must ... About CWILL CWILL (pronounced "quill") is a post-purchase and retention suite built for Shopify ...

Recharge

Customer Success Manager (Toronto)

Toronto, ON · Remote

CA$94K - CA$118K/yr

Shopify's premier subscription solution, Recharge is on a mission to build the future of commerce ... Monthly Remote Life and Merchant stipends Recharge | Instagram | Twitter | Facebook Recharge ...

AfterShip

Channel Growth Manager

Toronto, ON · Remote

By centralizing these workflows, AfterShip enables merchants to reduce customer support inquiries ... remote-first environment where priorities evolve quickly. * Strong understanding of Shopify, ...

Vosyn

ESG & CSR - Master-Level Internship

Etobicoke, ON · On-site +1

$32/hr

ESG & CSR - Master-Level Internship Level: Master's Level Internship Department: ESG & CSR ... Remote (with hybrid options in Toronto) Compensation: Hourly ($32) About Us: At Vosyn, we embrace ...

Smile.io

Senior Front-End Engineer

Toronto, ON · Remote

... Shopify APIs. * Hands-on experience with Amazon Web Services, Docker, Kafka, and/or GraphQL ... Smile is a remote-first company built on trust, ownership, and continuous improvement. We believe ...

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Shopify Remote Customer Service information

What is the difference between Shopify Remote Customer Service vs Shopify Remote Technical Support?

AspectShopify Remote Customer ServiceShopify Remote Technical Support
CredentialsBasic customer service skills, sometimes retail or e-commerce experienceTechnical knowledge, troubleshooting skills, sometimes IT certifications
Work EnvironmentRemote, customer-facing, communication-focusedRemote, technical problem-solving, often more specialized
Employer & Industry UsageUsed by e-commerce companies, Shopify partners, and online retailersUsed by Shopify, tech support providers, and e-commerce platforms

Shopify Remote Customer Service primarily involves assisting customers with order inquiries, account issues, and general support. Shopify Remote Technical Support, on the other hand, focuses on resolving technical problems related to Shopify stores, apps, or integrations. While both roles are remote and require strong communication skills, technical support roles demand more technical expertise and troubleshooting abilities. Understanding these differences helps job seekers find the role that best matches their skills and career goals.

What is a Shopify remote customer service job?

Shopify Remote Customer Service jobs involve assisting Shopify merchants and customers with their inquiries, issues, and technical problems related to the Shopify platform. These roles are conducted entirely online, allowing employees to work from home or any location with internet access. Job duties typically include answering support tickets, troubleshooting common problems, providing guidance on using Shopify tools, and ensuring a positive customer experience. Strong communication skills, problem-solving abilities, and a good understanding of e-commerce are important for success in this role.

What are the key skills and qualifications needed to thrive as a Shopify remote customer service representative?

To thrive as a Shopify Remote Customer Service Representative, you need strong communication skills, problem-solving abilities, and experience in customer support, often backed by familiarity with e-commerce platforms. Proficiency with Shopify dashboard, ticketing systems like Zendesk, and live chat tools is typically required. Patience, empathy, and adaptability are valuable soft skills for building rapport and resolving customer concerns effectively. These skills and tools ensure timely, accurate support that enhances customer satisfaction and loyalty in a competitive digital marketplace.

What are some common challenges faced by remote Shopify customer service representatives, and how can they be overcome?

Remote Shopify Customer Service representatives often face challenges such as managing multiple customer inquiries simultaneously, resolving complex technical issues, and maintaining clear communication without in-person interaction. To overcome these challenges, it’s important to develop strong time management skills, become proficient with Shopify’s platform and support tools, and utilize internal documentation and team channels for collaboration. Regular check-ins with team leads and ongoing training can also help in staying updated with product changes and improving problem-solving abilities.

What are popular job titles related to Shopify Remote Customer Service jobs in Toronto, ON?

For Shopify Remote Customer Service jobs in Toronto, ON, the most frequently searched job titles are:

What job categories do people searching Shopify Remote Customer Service jobs in Toronto, ON look for?

The top searched job categories for Shopify Remote Customer Service jobs in Toronto, ON are:

What cities near Toronto, ON are hiring for Shopify Remote Customer Service jobs?

Cities near Toronto, ON with the most Shopify Remote Customer Service job openings:

Shopify Remote Customer Service jobs near you
Infographic showing various Shopify Remote Customer Service job openings in Toronto, ON as of August 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 100% Remote job distribution.

Remote Customer Sales and Support Representative (Entry-Level)

Globe Life Insurance

Toronto, ON • Remote

CA$60K - CA$80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

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Globe Life Insurance rating

8.0

Company rating: 8.0 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

164th of 308 rated insurance

Job description

Remote Customer Sales and Support Representative (Entry-Level)

100% Remote | United States & Canada | Full-Time | Paid Weekly | Training Provided | No Cold Calling

A Remote Role Where You Can Learn, Earn, and Move Forward

You don't need a long sales résumé to get started. What matters most is your ability to communicate, stay dependable, and be willing to learn.

AO Globe Life is adding Remote Customer Sales and Support Representatives to its growing team. In this role, you'll speak directly with clients who have already requested information, understand what they're looking for, and guide them through their available benefit options.

You'll receive structured training, ongoing coaching, and access to experienced team members as you build confidence in a professional sales environment.

What Your Workday Can Look Like

Rather than spending your day searching for strangers to call, you'll work with scheduled client appointments and focus on the conversation in front of you.

Your responsibilities will include:

  • Conduct scheduled phone or virtual appointments with clients
  • Learn about each client's situation and determine what information they need
  • Present benefit options clearly and answer questions
  • Help clients understand their choices without using complicated language
  • Follow up with clients when additional assistance is needed
  • Complete required documentation and maintain accurate client records
  • Participate in team meetings, coaching sessions, and product training
  • Develop stronger communication, organization, and sales skills over time

What Makes This Opportunity Different

Starting a new career can be intimidating when every job seems to ask for experience before giving you a chance.

Here, you'll have a structured environment where you can learn the process while gaining real experience.

You'll have access to:

  • Qualified client leads
  • No cold calling
  • Paid weekly commission-based compensation
  • Performance-based earning potential
  • Initial and ongoing training
  • Individual coaching and mentorship
  • A flexible remote work schedule
  • A team environment with regular support
  • Opportunities to take on additional responsibility as you develop

You Could Be a Strong Match If You

  • Communicate comfortably with different types of people
  • Listen well and ask thoughtful questions
  • Take feedback seriously and apply what you learn
  • Can manage your time without constant supervision
  • Are comfortable learning new systems and technology
  • Stay professional during client conversations
  • Want a career path that rewards consistency and improvement

Previous experience in sales, customer service, retail, hospitality, call centers, education, or client-facing positions can be helpful, but it is not required.

Why Consider a Remote Sales Career?

Sales isn't only about making a sale.

It's about learning how to listen, communicate clearly, solve problems, handle questions, and build trust. Those are skills you can continue using throughout your career.

If you're looking for a position where you can start with training, develop practical experience, and have room to grow based on your performance, this could be the opportunity you're looking for.

Ready to Take the Next Step?

If you're motivated to learn, comfortable working with people, and ready to build your professional experience from home, submit your application today.

Our recruiting team will review your application and contact selected candidates with information about the next step in the hiring process. Please monitor your email, voicemail, and spam folder for updates.

What Globe Life Insurance employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Globe Life logo

About Globe Life

Sourced by ZipRecruiter

Our Actions Today have a lasting impact on Tomorrow. Therefore, We aim to inspire everyone in our network to help Make Tomorrow Better. At Globe Life, We empower our Customers by offering products that help secure their Financial Future and Protect them from the unexpected. We give our Employees the chance to give back, Support Initiatives with a Service First Mindset, and Promote from within.

Industry

Insurance services and insurance agencies and brokerages

Company size

1,001 - 5,000 Employees

Headquarters location

McKinney, TX, US

View All Globe Life Jobs