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Shopify Remote Customer Service Jobs in Vaughan, ON

Recharge

Customer Success Manager (Toronto)

Toronto, ON · Remote

CA$94K - CA$118K/yr

Shopify's premier subscription solution, Recharge is on a mission to build the future of commerce ... Monthly Remote Life and Merchant stipends Recharge | Instagram | Twitter | Facebook Recharge ...

AfterShip

Channel Growth Manager

Toronto, ON · Remote

By centralizing these workflows, AfterShip enables merchants to reduce customer support inquiries ... remote-first environment where priorities evolve quickly. * Strong understanding of Shopify, ...

Vosyn

ESG & CSR - Master-Level Internship

Etobicoke, ON · On-site +1

$32/hr

ESG & CSR - Master-Level Internship Level: Master's Level Internship Department: ESG & CSR ... Remote (with hybrid options in Toronto) Compensation: Hourly ($32) About Us: At Vosyn, we embrace ...

Smile.io

Senior Front-End Engineer

Toronto, ON · Remote

... Shopify APIs. * Hands-on experience with Amazon Web Services, Docker, Kafka, and/or GraphQL ... Smile is a remote-first company built on trust, ownership, and continuous improvement. We believe ...

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Shopify Remote Customer Service information

What is a Shopify remote customer service job?

Shopify Remote Customer Service jobs involve assisting Shopify merchants and customers with their inquiries, issues, and technical problems related to the Shopify platform. These roles are conducted entirely online, allowing employees to work from home or any location with internet access. Job duties typically include answering support tickets, troubleshooting common problems, providing guidance on using Shopify tools, and ensuring a positive customer experience. Strong communication skills, problem-solving abilities, and a good understanding of e-commerce are important for success in this role.

What are the key skills and qualifications needed to thrive as a Shopify remote customer service representative?

To thrive as a Shopify Remote Customer Service Representative, you need strong communication skills, problem-solving abilities, and experience in customer support, often backed by familiarity with e-commerce platforms. Proficiency with Shopify dashboard, ticketing systems like Zendesk, and live chat tools is typically required. Patience, empathy, and adaptability are valuable soft skills for building rapport and resolving customer concerns effectively. These skills and tools ensure timely, accurate support that enhances customer satisfaction and loyalty in a competitive digital marketplace.

What are some common challenges faced by remote Shopify customer service representatives, and how can they be overcome?

Remote Shopify Customer Service representatives often face challenges such as managing multiple customer inquiries simultaneously, resolving complex technical issues, and maintaining clear communication without in-person interaction. To overcome these challenges, it’s important to develop strong time management skills, become proficient with Shopify’s platform and support tools, and utilize internal documentation and team channels for collaboration. Regular check-ins with team leads and ongoing training can also help in staying updated with product changes and improving problem-solving abilities.

What is the difference between Shopify Remote Customer Service vs Shopify Remote Technical Support?

AspectShopify Remote Customer ServiceShopify Remote Technical Support
CredentialsBasic customer service skills, sometimes retail or e-commerce experienceTechnical knowledge, troubleshooting skills, sometimes IT certifications
Work EnvironmentRemote, customer-facing, communication-focusedRemote, technical problem-solving, often more specialized
Employer & Industry UsageUsed by e-commerce companies, Shopify partners, and online retailersUsed by Shopify, tech support providers, and e-commerce platforms

Shopify Remote Customer Service primarily involves assisting customers with order inquiries, account issues, and general support. Shopify Remote Technical Support, on the other hand, focuses on resolving technical problems related to Shopify stores, apps, or integrations. While both roles are remote and require strong communication skills, technical support roles demand more technical expertise and troubleshooting abilities. Understanding these differences helps job seekers find the role that best matches their skills and career goals.

What job categories do people searching Shopify Remote Customer Service jobs in Vaughan, ON look for?

The top searched job categories for Shopify Remote Customer Service jobs in Vaughan, ON are:

What cities near Vaughan, ON are hiring for Shopify Remote Customer Service jobs?

Cities near Vaughan, ON with the most Shopify Remote Customer Service job openings:

Shopify Remote Customer Service jobs near you
Infographic showing various Shopify Remote Customer Service job openings in Vaughan, ON as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Customer Success Manager - Multi-Carrier Tracking API

Toronto, ON • Remote

CWILL
See more jobs at CWILLexternal

Full-time

Retirement, PTO

Posted 5 days ago

Job description

Role Type: Full-Time Work Location: Remote (Toronto, Canada)

Reports to: Head of Customer Success

Work Authorization: Candidates must have legal authorization to work in Canada at the time of hire. CWILL is not able to provide visa sponsorship at this time.

About CWILL

CWILL (pronounced "quill") is a post-purchase and retention suite built for Shopify brands. We help merchants reduce support tickets, recover lost revenue from returns, and turn one-time buyers into loyal fans — with tools purpose-built for every touchpoint that follows the sale.

www.cwill.com

The Role

CWILL is hiring a Customer Success Manager for TrackingMore — our multi-carrier parcel tracking API platform used by eCommerce merchants, logistics platforms, and developers worldwide. www.trackingmore.com

You will own the post-sales relationship with our API customers — helping technical merchants and platform integrators get up and running, driving deeper product adoption, and ensuring they're getting real business value from the integration. This is a hands-on, customer-facing role that sits at the intersection of customer success, light technical support, and product feedback.

The ideal candidate is customer-obsessed, comfortable discussing API workflows and webhook configurations with a developer, and equally at ease talking logistics KPIs with a merchant ops team. You don't need to be an engineer, but you need to be technically curious, resourceful, and genuinely invested in customer outcomes.

What You'll Do

Onboarding & Integration Adoption

  • Guide new customers through API onboarding — including API key setup, endpoint configuration, carrier mapping, and webhook integration.
  • Work with merchants and their dev teams to ensure TrackingMore is correctly integrated into their order management or post-purchase workflows.
  • Identify integration gaps or early adoption risks and proactively help customers reach their first successful tracking milestone.
  • Maintain onboarding documentation, integration checklists, and enablement materials for common customer segments (Shopify merchants, 3PLs, logistics platforms).

Account Management & Retention

  • Manage a portfolio of SMB and mid-market API customers as their main point of contact.
  • Monitor account health signals: API call volume trends, carrier success rates, error rates, and renewal or churn indicators.
  • Run regular customer check-ins focused on tracking performance, carrier coverage needs, and business outcomes.
  • Surface upsell, cross-sell, and renewal opportunities — including plan upgrades, carrier add-ons, and expanded API usage.

Support & Issue Resolution

  • Triage customer issues related to API performance, carrier data delays, webhook failures, or tracking accuracy — coordinating with engineering and carrier ops through to resolution.
  • Identify recurring support themes (missing carriers, parsing errors, data latency) and route them as structured product feedback.
  • Maintain high standards for responsiveness, technical accuracy, and follow-through.

Insights & Collaboration

  • Capture customer feedback, carrier coverage gaps, and competitive insights from daily merchant and developer conversations.
  • Share customer context with Product and Engineering to inform carrier roadmap, API feature priorities, and documentation improvements.
  • Keep CRM records, integration notes, and account health data accurate and up to date.

Requirements

What We're Looking For
  • Bachelor's degree or equivalent practical experience.
  • 2–4 years in Customer Success, Account Management, or Technical Support — ideally at a SaaS or API-first company
  • Comfortable reading API documentation and troubleshooting basic integration issues (you don't need to write code, but you should know what a webhook is)
  • Experience working with eCommerce, logistics, or shipping technology is a strong plus
  • Clear written and verbal communicator — able to translate technical issues for non-technical stakeholders and vice versa
  • Self-starter comfortable in a fast-moving startup where processes are still being built
  • Experience working with B2B SaaS customers; eCommerce, Shopify ecosystem, DTC, or order tracking software experience is a plus.
  • Comfortable using CRM and support tools such as HubSpot, Intercom, Zendesk, Gorgias, or similar platforms.
Nice to Haves

· Familiarity with post-purchase, returns, order tracking products

· Experience supporting SMB or founder-led eCommerce brands.

· Basic data skills in Excel, Google Sheets, or HubSpot reporting.

Benefits

Starting Pay: Canadian dollar 80-120K + Commission, depends on experiences, open to negotiation

401(k)

PTO

Paid Holidays

Insurance

CWILL is an equal opportunity employer. We evaluate candidates on the skills and track record the role requires, and welcome applicants from all backgrounds.