Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-h ...
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-h ...
Passion for helping people and delivering outstanding customer service * Excellent communication ... Ability to work independently in a remote environment Ready to Take the Next Step? If you're ...
Passion for helping people and delivering outstanding customer service * Excellent communication ... Ability to work independently in a remote environment Ready to Take the Next Step? If you're ...
Passion for helping people and delivering outstanding customer service * Excellent communication ... Ability to work independently in a remote environment Ready to Take the Next Step? If you're ...
Passion for helping people and delivering outstanding customer service * Excellent communication ... Ability to work independently in a remote environment Ready to Take the Next Step? If you're ...
Passion for helping people and delivering outstanding customer service * Excellent communication ... Ability to work independently in a remote environment Ready to Take the Next Step? If you're ...
Passion for helping people and delivering outstanding customer service * Excellent communication ... Ability to work independently in a remote environment Ready to Take the Next Step? If you're ...
Passion for helping people and delivering outstanding customer service * Excellent communication ... Ability to work independently in a remote environment Ready to Take the Next Step? If you're ...
Passion for helping people and delivering outstanding customer service * Excellent communication ... Ability to work independently in a remote environment Ready to Take the Next Step? If you're ...
Passion for helping people and delivering outstanding customer service * Excellent communication ... Ability to work independently in a remote environment Ready to Take the Next Step? If you're ...
Passion for helping people and delivering outstanding customer service * Excellent communication ... Ability to work independently in a remote environment Ready to Take the Next Step? If you're ...
Passion for helping people and delivering outstanding customer service * Excellent communication ... Ability to work independently in a remote environment Ready to Take the Next Step? If you're ...
Passion for helping people and delivering outstanding customer service * Excellent communication ... Ability to work independently in a remote environment Ready to Take the Next Step? If you're ...
Passion for helping people and delivering outstanding customer service * Excellent communication ... Ability to work independently in a remote environment Ready to Take the Next Step? If you're ...
Passion for helping people and delivering outstanding customer service * Excellent communication ... Ability to work independently in a remote environment Ready to Take the Next Step? If you're ...
Passion for helping people and delivering outstanding customer service * Excellent communication ... Ability to work independently in a remote environment Ready to Take the Next Step? If you're ...
Passion for helping people and delivering outstanding customer service * Excellent communication ... Ability to work independently in a remote environment Ready to Take the Next Step? If you're ...
Passion for helping people and delivering outstanding customer service * Excellent communication ... Ability to work independently in a remote environment Ready to Take the Next Step? If you're ...
Passion for helping people and delivering outstanding customer service * Excellent communication ... Ability to work independently in a remote environment Ready to Take the Next Step? If you're ...
Passion for helping people and delivering outstanding customer service * Excellent communication ... Ability to work independently in a remote environment Ready to Take the Next Step? If you're ...
Passion for helping people and delivering outstanding customer service * Excellent communication ... Ability to work independently in a remote environment Ready to Take the Next Step? If you're ...
Passion for helping people and delivering outstanding customer service * Excellent communication ... Ability to work independently in a remote environment Ready to Take the Next Step? If you're ...
Passion for helping people and delivering outstanding customer service * Excellent communication ... Ability to work independently in a remote environment Ready to Take the Next Step? If you're ...
Remote Client Benefits Advisor
Guelph, ON · On-site +1
Passion for helping people and delivering outstanding customer service * Excellent communication ... Ability to work independently in a remote environment Ready to Take the Next Step? If you're ...
Remote Client Benefits Advisor
Guelph, ON · On-site +1
Passion for helping people and delivering outstanding customer service * Excellent communication ... Ability to work independently in a remote environment Ready to Take the Next Step? If you're ...
Remote Client Benefits Advisor
Kitchener, ON · On-site +1
Passion for helping people and delivering outstanding customer service * Excellent communication ... Ability to work independently in a remote environment Ready to Take the Next Step? If you're ...
Remote Client Benefits Advisor
Kitchener, ON · On-site +1
Passion for helping people and delivering outstanding customer service * Excellent communication ... Ability to work independently in a remote environment Ready to Take the Next Step? If you're ...
Remote Client Benefits Advisor
Burlington, ON · On-site +1
Passion for helping people and delivering outstanding customer service * Excellent communication ... Ability to work independently in a remote environment Ready to Take the Next Step? If you're ...
Remote Client Benefits Advisor
Burlington, ON · On-site +1
Passion for helping people and delivering outstanding customer service * Excellent communication ... Ability to work independently in a remote environment Ready to Take the Next Step? If you're ...
Remote Client Benefits Advisor
Hamilton, ON · On-site +1
Passion for helping people and delivering outstanding customer service * Excellent communication ... Ability to work independently in a remote environment Ready to Take the Next Step? If you're ...
Remote Client Benefits Advisor
Hamilton, ON · On-site +1
Passion for helping people and delivering outstanding customer service * Excellent communication ... Ability to work independently in a remote environment Ready to Take the Next Step? If you're ...
Remote Client Benefits Advisor
Cambridge, ON · On-site +1
Passion for helping people and delivering outstanding customer service * Excellent communication ... Ability to work independently in a remote environment Ready to Take the Next Step? If you're ...
Remote Client Benefits Advisor
Cambridge, ON · On-site +1
Passion for helping people and delivering outstanding customer service * Excellent communication ... Ability to work independently in a remote environment Ready to Take the Next Step? If you're ...
Remote Client Benefits Advisor
Burlington, ON · On-site +1
Passion for helping people and delivering outstanding customer service * Excellent communication ... Ability to work independently in a remote environment Ready to Take the Next Step? If you're ...
Remote Client Benefits Advisor
Burlington, ON · On-site +1
Passion for helping people and delivering outstanding customer service * Excellent communication ... Ability to work independently in a remote environment Ready to Take the Next Step? If you're ...
Remote Client Benefits Advisor
Kitchener, ON · On-site +1
Passion for helping people and delivering outstanding customer service * Excellent communication ... Ability to work independently in a remote environment Ready to Take the Next Step? If you're ...
Remote Client Benefits Advisor
Kitchener, ON · On-site +1
Passion for helping people and delivering outstanding customer service * Excellent communication ... Ability to work independently in a remote environment Ready to Take the Next Step? If you're ...
Remote Client Benefits Advisor
Cambridge, ON · On-site +1
Passion for helping people and delivering outstanding customer service * Excellent communication ... Ability to work independently in a remote environment Ready to Take the Next Step? If you're ...
Remote Client Benefits Advisor
Cambridge, ON · On-site +1
Passion for helping people and delivering outstanding customer service * Excellent communication ... Ability to work independently in a remote environment Ready to Take the Next Step? If you're ...
Shopify Remote Customer Service information
What is the difference between Shopify Remote Customer Service vs Shopify Remote Technical Support?
| Aspect | Shopify Remote Customer Service | Shopify Remote Technical Support |
|---|---|---|
| Credentials | Basic customer service skills, sometimes retail or e-commerce experience | Technical knowledge, troubleshooting skills, sometimes IT certifications |
| Work Environment | Remote, customer-facing, communication-focused | Remote, technical problem-solving, often more specialized |
| Employer & Industry Usage | Used by e-commerce companies, Shopify partners, and online retailers | Used by Shopify, tech support providers, and e-commerce platforms |
Shopify Remote Customer Service primarily involves assisting customers with order inquiries, account issues, and general support. Shopify Remote Technical Support, on the other hand, focuses on resolving technical problems related to Shopify stores, apps, or integrations. While both roles are remote and require strong communication skills, technical support roles demand more technical expertise and troubleshooting abilities. Understanding these differences helps job seekers find the role that best matches their skills and career goals.
What is a Shopify remote customer service job?
Shopify Remote Customer Service jobs involve assisting Shopify merchants and customers with their inquiries, issues, and technical problems related to the Shopify platform. These roles are conducted entirely online, allowing employees to work from home or any location with internet access. Job duties typically include answering support tickets, troubleshooting common problems, providing guidance on using Shopify tools, and ensuring a positive customer experience. Strong communication skills, problem-solving abilities, and a good understanding of e-commerce are important for success in this role.
What are the key skills and qualifications needed to thrive as a Shopify remote customer service representative?
To thrive as a Shopify Remote Customer Service Representative, you need strong communication skills, problem-solving abilities, and experience in customer support, often backed by familiarity with e-commerce platforms. Proficiency with Shopify dashboard, ticketing systems like Zendesk, and live chat tools is typically required. Patience, empathy, and adaptability are valuable soft skills for building rapport and resolving customer concerns effectively. These skills and tools ensure timely, accurate support that enhances customer satisfaction and loyalty in a competitive digital marketplace.
What are some common challenges faced by remote Shopify customer service representatives, and how can they be overcome?
Remote Shopify Customer Service representatives often face challenges such as managing multiple customer inquiries simultaneously, resolving complex technical issues, and maintaining clear communication without in-person interaction. To overcome these challenges, it’s important to develop strong time management skills, become proficient with Shopify’s platform and support tools, and utilize internal documentation and team channels for collaboration. Regular check-ins with team leads and ongoing training can also help in staying updated with product changes and improving problem-solving abilities.
What are popular job titles related to Shopify Remote Customer Service jobs in Kitchener, ON? For Shopify Remote Customer Service jobs in Kitchener, ON, the most frequently searched job titles are:
What job categories do people searching Shopify Remote Customer Service jobs in Kitchener, ON look for? The top searched job categories for Shopify Remote Customer Service jobs in Kitchener, ON are:
What cities near Kitchener, ON are hiring for Shopify Remote Customer Service jobs? Cities near Kitchener, ON with the most Shopify Remote Customer Service job openings:
Full-time
Medical, Dental, PTO
Re-posted 16 days ago
Teleperformance rating
5.5
Based on 188 frontline employees who took The Breakroom Quiz
43rd of 71 rated call and contact centers
Job description
Join Teleperformance - Where Excellence Meets Opportunity!
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.
Why Choose Teleperformance?
We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.
Utilize advanced support technologies and processes engineered to achieve outstanding results.
We cultivate lasting client relationships and make positive contributions to our local communities.
Become Part of an Exceptional Team!
Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.
Job Description
About Us
Teleperformance is a worldwide leader in client experience management and contact center business process outsourcing. With more than 410,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.
Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.
Our Work Culture
At Teleperformance, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.
Autonomous - We encourage and trust your decision making skills.
Progressive work environment- If you have skills to prove we have all ladders for you to grow
Flexible - We believe in results
Innovative - All ideas matters
Inclusive - Everyone is Included and everyone wins
We work hard and party even harder.
A propos du poste
Nous recherchons des personnes talentueuses pour rejoindre notre equipe en tant qu'agents bilingues du service clientele. Vous identifierez et proposerez de maniere proactive des solutions appropriees qui generent une grande satisfaction client.
Teleperformance est le leader mondial de la gestion de l'experience client. Nous connectons les marques les plus grandes et les plus respectees de la planete avec leurs clients en fournissant un service client, un support technique, une acquisition de clients, des solutions numeriques, des analyses, un back-office et d'autres services specialises pour assurer des interactions client toujours positives.
About the job
We are looking for great people to join our team as Bilingual Customer Service Agents. You will proactively identify and offer appropriate solutions that create high customer satisfaction.
Teleperformance is a worldwide leader in customer experience management and contact center business process outsourcing. Our company employs around 300.000 people working in over 265 dialects and languages, in 80 countries, operating across all business sectors and all continents on behalf of major international companies. Teleperformance Canada, with more than 1200+ employees, part of the fortune 25 and certified with Great Place to Work, is looking for a group of highly-skilled professionals.
Ce que nous offrons:
Teletravail
Programme de recommandation d'employes
Excellents regimes medicaux, dentaires et d'avantages sociaux
De bons avantages sur les produits et services de tous les jours grace au programme d'avantages pour les employes du Canada
Opportunites d'avancement de carriere
Notre mission est de toujours offrir a nos employes un environnement qui favorise le bonheur de l'interieur. Lorsque vous travaillez avec nous, vous etes apprecies et inspires pour apprendre, enseigner et grandir. Nous voulons que vous veniez travailler motive et fier de faire partie de notre equipe. C'est pourquoi nous investissons continuellement dans la creation d'experiences de travail exceptionnelles et d'innombrables possibilites de developpement. Nous voulons que vous soyez et vous sentiez a votre meilleur, toujours.
What we offer:
Work from home
Paid Training
Employee referral program - $500.00 for every referral hired
Excellent medical, dental and benefits plans
Great perks on everyday products and services with Canada's leading employee perk program
Internal career advancement opportunities
It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated and proud to be on our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.
Responsibilities:
FR
Fournir un service technique de premier niveau en ce qui concerne l'installation, l'exploitation et la maintenance des produits et des applications ainsi que repondre a d'autres types de requetes clients entrantes. En mettant l'accent sur le service a la clientele.
Construire et entretenir des relations clients positives en proposant des solutions personnalisees et s'assurer que les demandes sont traitees de maniere appropriee en se coordonnant avec diverses fonctions au sein de l'entreprise.
Depanner et resoudre les problemes techniques a l'aide d'outils et de procedures de diagnostic etablis. Escalade les problemes des clients selon les besoins.
Responsable de la saisie precise des donnees en utilisant les applications prescrites.
EN
Provide customer service with regard to the installation, operation and maintenance of products and applications as well as answer other types of inbound customer queries. With an emphasis on Customer Care.
Build and maintain positive customer relations by offering personalized solutions and ensure requests are handled appropriately by coordinating with various functions within the company.
Troubleshoots and resolves technical issues using established diagnostics tools and procedures. Escalates customer issues as required.
Responsible for accurate data input using prescribed applications.
Qualifications:
FR
Doit etre age d'au moins 18 ans
Disponibilite a temps plein
Excellent Internet a domicile cable - le Wifi n'est pas autorise
Excellente connaissance de l'Internet a domicile en filaire - le Wifi n'est pas autorise
Excellente maitrise de l'anglais et du francais
Excellentes competences informatiques
Le bilinguisme (francais, anglais, tant a l'oral qu'a l'ecrit) est requis pour repondre aux appels des clients anglophones et francophones partout au Canada et dans le monde
Teleperformance encourage les candidatures de personnes en situation de handicap. Des amenagements sont disponibles sur demande pour les candidats participant a tous les aspects du processus de selection. Si vous etes invite a participer au processus de selection, nous nous engageons a vous proposer les amenagements necessaires pour repondre au mieux a vos besoins.
EN
Must be at least 18 years of age
Full time availability
Excellent home internet hardwired - Wifi is not permitted
Excellent verbal and written communication skills in English and French
Excellent computer skills
Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you be invited to participate in the selection process we are committed to accommodating you to best meet your needs.
Benefits & Perks
Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.
Robust career path with a full development plan and the opportunity to grow in the organization.
Paid 6 weeks training, 2 weeks' vacation.
Continuous learning through progressive training that is specific to your tenure and skills.
Competitive salary with incentive programs
Positive and supportive environment
Medical and Dental benefits, Employee Family Assistance Programs
Schedule
We are looking for candidates with open availability.
Program hours of operation - Monday to Friday (8AM - 9PM). You will be provided with 8-hour shifts for 5 days a week.
Location
Work from the comfort of your home
Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer
Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.
What Teleperformance employees say
Pay
Benefits
Hours and flexibility
Workplace
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