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Shopify Customer Success Manager Jobs in Rialto, CA

Bourns, Inc.

Manager Customer Service

Riverside, CA · On-site

Bourns Inc. is seeking an experienced Customer Service Manager to lead our ECS Customer Service ... Collaborative culture focused on innovation and customer success * Opportunity to lead a high ...

Maxliner Inc

E-Commerce Manager

Rialto, CA · On-site

$50K - $80K/mo

You will work closely with various teams to ensure seamless customer experience and operational ... Proficiency in e-commerce platforms (e.g., Shopify, Amazon) and digital marketing tools. * Strong ...

Cesna Group

E-Commerce Manager

Rancho Cucamonga, CA · On-site

$50K - $100K/yr

... Shopify, and other key marketplaces. * - Monitor and analyze key performance metrics (sales ... enhance customer experience and SEO. * - Set KPIs, generate reports, and present actionable ...

World Wide Technology

Software Specialist

Pomona, CA · On-site

Be able to clearly communicate commercial and process-oriented information to Customer Success partners, account teams, and customer stakeholders. * Be organized and capable of managing multiple ...

Durofix Inc

Be Seen First

Senior Ecommerce Manager

Rancho Cucamonga, CA · On-site

$65K - $70K/yr

Analyze market trends and customer data to inform strategic planning and decision making * Oversee ... Maintain budget control and allocate resources efficiently for campaign success * Drive continuous ...

Rezolut

Client Service Relations

Pomona, CA · On-site

$23/hr

... Development Manager up for success. This role is one of the first touchpoints for new clients and can set the tone for the service scheduling cycle, boosting revenue growth through customer ...

Durofix Inc

Be Seen First

Senior Ecommerce Manager

Rancho Cucamonga, CA · On-site

$65K - $70K/yr

Analyze market trends and customer data to inform strategic planning and decision making * Oversee ... Maintain budget control and allocate resources efficiently for campaign success * Drive continuous ...

Lereta

Billing & Revenue Recognition Clerk

Pomona, CA · On-site

$25.86 - $28/hr

Partners with Customer Success Managers and Operations regarding billable activity * Coordinates with Collections on disputed invoices and payment issues * Escalates contract or billing concerns to ...

New New Foods DBA. CAcafe

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Operations & Fulfillment Manager

Upland, CA · On-site

$28 - $34/hr

... customer service, and operational reporting. This is not a desk-only management position. The right ... Review and process daily orders from Amazon, Walmart.com, Shopify, and eBay. * Print shipping ...

New New Foods DBA. CAcafe

Be Seen First

Operations & Fulfillment Manager

Upland, CA · On-site

$28 - $34/hr

... customer service, and operational reporting. This is not a desk-only management position. The right ... Review and process daily orders from Amazon, Walmart.com, Shopify, and eBay. * Print shipping ...

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Showing results 41-60

All JobsShopify Customer Success JobsShopify Customer Success Manager JobsShopify Customer Success Manager Jobs in Rialto, CA

Shopify Customer Success Manager information

See Rialto, CA salary details

$32.6K

$83.3K

$140.4K

How much do shopify customer success manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for shopify customer success manager in Rialto, CA is $83,295.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,700.00 and $99,300.00 per year, depending on experience, location, and employer.

What does a Shopify Customer Success Manager do?

A Shopify Customer Success Manager (CSM) is responsible for helping merchants maximize the value of the Shopify platform. They serve as a main point of contact for merchants, providing onboarding assistance, proactive support, and strategic guidance to help businesses grow. CSMs work to understand each client's unique goals and challenges, ensuring satisfaction and long-term retention. They may also coordinate with technical and support teams to resolve issues and recommend best practices for using Shopify's features.

What are the key skills and qualifications needed to thrive as a Shopify Customer Success Manager?

To thrive as a Shopify Customer Success Manager, you need a strong understanding of e-commerce best practices, account management experience, and knowledge of the Shopify platform. Familiarity with customer relationship management (CRM) tools, support ticketing systems, and analytics dashboards is typically required. Exceptional communication, problem-solving, and relationship-building skills help you stand out in supporting and retaining clients. These combined skills are crucial for driving customer satisfaction, resolving issues efficiently, and ensuring clients maximize the value of Shopify’s solutions.

How does a Shopify Customer Success Manager typically collaborate with other teams to enhance the merchant experience?

Shopify Customer Success Managers regularly work cross-functionally with sales, product, and support teams to ensure merchants receive comprehensive guidance and solutions. They relay merchant feedback to product teams to help prioritize feature updates and improvements, and coordinate with sales to identify upsell opportunities that align with the merchant's growth goals. This collaborative approach ensures that merchants benefit from a seamless experience and that their evolving needs are addressed promptly. Strong communication and teamwork skills are essential for success in this role.

What is the difference between Shopify Customer Success Manager vs Shopify Account Manager?

AspectShopify Customer Success ManagerShopify Account Manager
Primary FocusEnsuring customer satisfaction, onboarding, and retentionManaging client accounts, upselling, and renewals
Work EnvironmentCustomer support teams, onboarding processesSales teams, client relationship management
Required SkillsCustomer service, communication, product knowledgeSales, negotiation, relationship building

The Shopify Customer Success Manager primarily focuses on onboarding, supporting, and retaining customers to ensure their success with Shopify. In contrast, the Shopify Account Manager emphasizes managing existing client accounts, driving sales, and renewals. While both roles require strong communication skills and industry knowledge, the Customer Success Manager is more customer support-oriented, whereas the Account Manager leans toward sales and account growth.

How much do Shopify customer success managers make?

Shopify Customer Success Managers typically earn between $60,000 and $100,000 annually, depending on experience, location, and company size. Salaries may also include bonuses and benefits, with more experienced managers earning higher compensation. Skills in communication, technical tools, and client management are important for this role.

What job categories do people searching Shopify Customer Success Manager jobs in Rialto, CA look for?

The top searched job categories for Shopify Customer Success Manager jobs in Rialto, CA are:

What cities near Rialto, CA are hiring for Shopify Customer Success Manager jobs?

Cities near Rialto, CA with the most Shopify Customer Success Manager job openings:

Shopify Customer Success Manager jobs near you

Manager Customer Service

Bourns, Inc.

Riverside, CA • On-site

Full-time

Posted 23 days ago

Job description

Founded in 1947, Bourns is a leading manufacturer of electronic components, serving customers worldwide across automotive, industrial, communications, consumer, medical, and other markets. Our commitment to innovation, quality, and customer service has made us a trusted partner throughout the electronics industry.
Bourns Inc. is seeking an experienced Customer Service Manager to lead our ECS Customer Service Organization. This strategic leadership role is responsible for overseeing customer service and inside sales operations, driving service excellence, developing talent, and strengthening relationships with customers, distributors, sales teams, and cross-functional business partners.
The ideal candidate is a customer-focused leader with strong business acumen, experience managing customer service operations, and a passion for developing high-performing teams.
What You'll Do
Leadership & Team Development
  • Lead and develop customer service and inside sales professionals, including remote and international team members.
  • Establish departmental goals, monitor performance, and drive continuous improvement initiatives.
  • Coach, mentor, and develop employees to support professional growth and succession planning.
  • Set and monitor quarterly objectives and provide ongoing performance development support.

Customer Service & Operational Management
  • Direct all customer service functions including order processing, customer inquiries, web-based support, sample requests, and sales support activities.
  • Oversee systems and processes related to EDI, SAP, Sales Cloud, and customer service operations.
  • Monitor operational performance metrics and implement improvements to enhance efficiency and customer satisfaction.
  • Respond to customer escalations and collaborate with sales teams to support strategic accounts.

Strategic Planning & Business Partnership
  • Develop and implement short- and long-term departmental strategies and objectives.
  • Manage departmental budgets and monitor performance against established goals.
  • Partner with Product Management, Sales, Distributors, Manufacturer Representatives, and other business groups to improve service delivery and customer experience.
  • Lead customer feedback initiatives, including administration of the biennial customer survey.

Systems & Process Improvement
  • Serve as a key liaison with Information Technology teams to support system enhancements and issue resolution.
  • Maintain customer data, cross-reference databases, and Sales Cloud information to support business growth.
  • Develop reporting, dashboards, and analytical tools to support management decision-making and service improvements.

What We're Looking For
Education
  • Bachelor's degree in Business or a related field preferred.
  • Equivalent combination of education, training, and experience may be considered.

Experience
  • 5 to 7 years of experience in technical sales, customer service leadership, or a related function within the electronics industry preferred.
  • Demonstrated experience leading teams and driving operational improvements.
  • Experience managing customer-facing processes and service performance metrics.

Skills & Qualifications
  • Exceptional leadership, communication, and interpersonal skills.
  • Strong customer service orientation with a commitment to delivering outstanding customer experiences.
  • Proficiency with Microsoft Office applications, particularly Excel, Word, and PowerPoint.
  • Experience with SAP, Sales Cloud, CRM systems, or similar business applications preferred.
  • Strong analytical abilities and experience creating reports, presentations, and business insights.
  • Ability to manage multiple priorities in a fast-paced environment.

Why Join Bourns?
At Bourns, you'll join a global organization known for innovation, quality, and customer commitment. We offer the opportunity to make a meaningful impact while working alongside talented professionals in a collaborative and growth-oriented environment.
What We Offer
  • Competitive compensation and benefits package
  • Hybrid work environment
  • Professional development and career growth opportunities
  • Collaborative culture focused on innovation and customer success
  • Opportunity to lead a high-impact customer service organization

Hiring Range - $80,000 - $90,000
Bourns is an equal opportunity employer. At Bourns, we are committed to treating all Applicants and Employees fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.
Equal Opportunity Employer: Minority/Female/Disability/Veteran
If you are results-oriented, have the drive to find industry-leading ways to meet ongoing technological challenges, and go the extra mile to maximize customer relationships, then we invite you to apply to join the Bourns team.
Custom Field 1: $ 78232 - $ 122238

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