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Customer Success Director Jobs in Rialto, CA (NOW HIRING)

Mesa Canada, Inc.

Director, Customer Success

Anaheim, CA · On-site

$180 - $227.50/hr

About the Role The Director of Customer Success will own and drive global revenue retention and expansion across our manufacturing customer base. This role combines executive-level strategy with ...

New

Kastle Systems

Customer Success Manager

Yorba Linda, CA · On-site

The Customer Success Manager is expected to consistently provide excellent customer service to ... High level of initiative, self-directed, and works well in a team environment * Experience training ...

Kastle Systems

Customer Success Manager

Yorba Linda, CA · On-site

The Customer Success Manager is expected to consistently provide excellent customer service to ... High level of initiative, self-directed, and works well in a team environment * Experience training ...

San Manuel

Director, Logistics & Fleet

Highland, CA · On-site

$150 - $190/hr

## Director, Logistics & FleetApplylocations: Highland, CAtime type: Full timeposted on: Posted ... Must be customer centric and focused on customer success.* Composure, relevance and effectiveness ...

Bourns, Inc.

Manager Customer Service

Riverside, CA · On-site +1

Direct all customer service functions including order processing, customer inquiries, web-based ... Collaborative culture focused on innovation and customer success * Opportunity to lead a high ...

Centr

Director of Customer Support

Norco, CA · On-site

Role Overview We are hiring a Director of Customer Support to build a modern, high-leverage, omni ... Experience integrating voice support into modern CX stacks What Success Looks Like By the end of ...

World Wide Technology

Software Specialist

Pomona, CA · On-site

While the role does not own customer accounts or carry direct responsibility for overall account success, it plays a key supporting role by bringing deep software, licensing, and ISV/OEM knowledge to ...

Bourns, Inc.

Manager Customer Service

Riverside, CA · On-site

Direct all customer service functions including order processing, customer inquiries, web-based ... Collaborative culture focused on innovation and customer success * Opportunity to lead a high ...

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Customer Success Director information

See Rialto, CA salary details

$38.6K

$121.8K

$179.5K

How much do customer success director jobs pay per year?

As of Aug 20, 2026, the average yearly pay for customer success director in Rialto, CA is $121,772.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,800.00 and $145,900.00 per year, depending on experience, location, and employer.

What is a customer success director?

A Customer Success Director is a senior leader responsible for overseeing customer success teams and strategies within a company. Their primary goal is to ensure customers achieve their desired outcomes while using the company's products or services, leading to increased customer satisfaction, retention, and growth. They work closely with other departments, such as sales and product, to align customer needs with business objectives and drive long-term value. Additionally, they analyze customer feedback, develop best practices, and mentor customer success managers to deliver exceptional experiences.

What does a customer success director do?

A customer success director oversees a team of specialists whose role is to manage the relations with their client base to ensure their continued growth and retention. Your responsibilities as director include client management and the development of initiatives and campaigns to identify revenue-generating and marketing opportunities. You work proactively with your staff to improve the performance of the company and optimize the use of its products and services. Your duties also involve training both staff and customers and troubleshooting any gaps in delivery and efficiency.

What are the key skills and qualifications needed to thrive as a customer success director, and why are they important?

To thrive as a Customer Success Director, you need a deep understanding of customer relationship management, account strategy, and data-driven decision making, usually backed by a bachelor’s degree and significant experience in customer-facing roles. Familiarity with CRM platforms like Salesforce, customer analytics tools, and project management software is typically required. Exceptional leadership, strategic thinking, and communication skills set top performers apart, enabling them to inspire teams and build strong client partnerships. These skills and qualities are vital for driving customer satisfaction, retention, and long-term business growth.

How does a customer success director typically collaborate with other departments to drive customer satisfaction and retention?

A Customer Success Director works closely with teams such as Sales, Product, and Support to ensure a seamless customer experience. They often participate in cross-functional meetings to address customer feedback, align on client goals, and strategize on account renewals or upsell opportunities. By fostering open communication and sharing insights from customer interactions, they help other departments understand and address client needs, ultimately driving higher satisfaction and retention rates. This collaborative approach is essential for identifying and resolving pain points while supporting overall business objectives.
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Customer Success Director jobs near you

Director, Customer Success

Mesa Canada, Inc.

Anaheim, CA • On-site

$180 - $227.50/hr

Other

Medical, Retirement, PTO

Posted 2 days ago

New

Job description

Parsec Automation, LLC is a global leader in manufacturing operations management software. Recognized by Gartner, IDC, and numerous industry awards, Parsec’s flagship MES platform, TrakSYS™ powers efficiency, quality, and compliance improvements at over 11,000 plants across 140+ countries. Manufacturers such as Johnson & Johnson, Merck, Toyota, Procter & Gamble, Hershey, Siemens, and DuPont rely on TrakSYS to manage complex operations with clarity and precision.

Parsec is backed by BVP Forge, part of the $20B Bessemer platform, known for supporting category-defining companies such as LinkedIn, Procore, Shopify, and Toast.

About the Role

The Director of Customer Success will own and drive global revenue retention and expansion across our manufacturing customer base. This role combines executive-level strategy with hands‑on account leadership, directly managing key accounts while building scalable processes, metrics, and a high‑performing global CS team.

You will partner cross‑functionally with Sales, Professional Services, Product, Support, and Marketing to ensure customers achieve measurable business outcomes and expand their TrakSYS footprint over time.

This is a high‑impact leadership role with direct influence on Gross Revenue Retention (GRR), Net Revenue Retention (NRR), and long‑term customer value realization.

Key Responsibilities Revenue Retention
  • Own and drive Gross Revenue Retention across the global portfolio
  • Proactively track customer health scores; identify and mitigate account risks
  • Partner with sales and executive leadership on strategic renewals
Expansion Enablement
  • Identify and qualify expansion opportunities (new sites, capabilities, and services)
  • Partner with sales on expansion pursuit and account planning
  • C ontribute to Net Revenue Retention (NRR) across the global portfolio
  • Ensure customers achieve defined operational and business outcomes
  • Implement and manage adoption, customer health , and loyalty metrics
  • Lead structured Periodic Business Reviews ( e.g. QBRs)
  • Strengthen executive engagement and multi‑level relationships across key accounts
  • Partner with marketing on Digital Led customer success model
CS Operat ions and Team Development
  • Independently manage 5 – 10 strategic accounts and 10 – 20 hybrid accounts
  • Implement scalable engagement cadence across account tiers
  • Develop portfolio analytics, Value Realization Index (VRI) , and LTV visibility
  • Align closely with cross‑functional teams (product, services, support, sales & marketing)
  • Establish clear governance for customer escalations and executive engagement
  • Recruit and mentor regional Customer Success Managers as ARR scales
Required Qualifications
  • 10+ years in customer success or account management in enterprise software (preferably in Manufacturing, and MES)
  • Experience managing complex enterprise accounts ($250k+ ARR)
  • Demonstrated success in O pportunity identification and cross functional collaboration
  • Experience scaling and/ or optimizing a C ustomer S uccess function
  • Strong commercial acumen and understanding of recurring revenue economics
  • Executive presence with manufacturing and IT leadership
  • Ability to organize and make data‑driven decisions
  • Comfortable operating in a hands‑on leadership role
  • Ability to define and track customer value realization, translating outcomes into retention and expansion strategies in partnership with Sales.
  • Ability to build and govern Customer Success models, metrics, and cross‑functional processes
  • Strong leadership and team management capabilities
Preferred Qualifications
  • Experience in manufacturing technology or MES
  • Familiarity with multi‑site enterprise deployments
  • Exposure to global account management (US and Europe)
  • OTE:$180,000 – $227,500
  • 401(k) with company match
  • 100% company‑paid health insurance premiums for employees
  • Flexible vacation / PTO
  • Flexible Spending Account (FSA) plan available for eligible healthcare and dependent care expenses
  • Outstanding team environment
Travel Requirements

Success in this role requires meaningful on‑site engagement with customers, including regular travel to customer sites and headquarters to build strong relationships, support adoption, and sustain long‑term partnership outcomes. Expected travel is approximately 30% to 50%.

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