Customer Success Director Jobs in Rialto, CA (NOW HIRING)

Services to Students w/ Disabilities, Student Success Coach - Federal Work Study Student Assistant
Job no: 559466
Work type: Student Assistant - Federal Work Study
Location: San Bernardino - San Bernardino Campus
Categories: Administrative, Temporary, Part Time, On-site (work in-person at business location), Unit 15 - CSUEU - Student Assistants
Job Summary:
The Federal Work Study SSD Student Success Coach is a peer-based leadership role within Services to Students with Disabilities (SSD), designed to support CSUSB students with disabilities as they navigate college life, connect to campus, and build academic confidence. Student Success Coaches serve as mentors through SSD's Abilities Mentor Program, offering individualized support in areas such as time management, self-advocacy, and access to resources.
This role provides more than just a job - it's an opportunity to make a direct impact in promoting equity, belonging, and student empowerment. Coaches also assist in planning events, supporting outreach, and strengthening SSD's presence across campus. Through this experience, student employees gain transferable skills in communication, teamwork, program planning, and inclusive leadership - all while working in a supportive, student-centered office committed to access and success for all.
Responsibilities:
Under direct supervision, duties include but not limited to:

• Serve as a peer mentor to SSD students, offering support in time management, self-advocacy, and academic navigation
• Maintain professional etiquette while conducting outreach via phone, email, and social media
• Assist with planning, developing, and implementing SSD events, workshops, and community programs
• Support the scheduling and delivery of SSD events including but not limited to: mentor mixers, social gatherings, and campus receptions (advance notice will be provided)
• Maintain records of mentee engagement, as well as files and documentation related to events and program activities
• Complete reports and submit required documentation in a timely manner
• Assist with updating departmental resource guides and communication materials for students, staff, and faculty
• Refer students to appropriate on- and off-campus resources and assist with scheduling appointments when needed
• Attend SSD staff meetings, required trainings, and professional development workshops (advance notice will be provided)
• Contribute to internal SSD projects and provide constructive feedback to improve student support services
• Other duties as assigned- Attend SSD staff meetings, required trainings, and professional development workshops (advance notice will be provided)
• Contribute to internal SSD projects and provide constructive feedback to improve student support services
• Other duties as assigned

Minimum Qualifications:

• Ability to learn and perform assigned work; follow oral instructions; work cooperatively with faculty, staff, and other students; communicate effectively with all levels; and read and write English at a level appropriate to the position.
• Special Qualification: Admission or registration as a CSU student.
• As a Bridge Student Assistant, the student need not be registered as a student, but must have been enrolled as a CSU student the previous term and is registered for the following term.

Required Qualifications:

• Maintain a 2.0 G.P.A. or greater per semester and cumulative.
• Students must be enrolled in at least halftime units at CSUSB (6 units undergraduate; 3 units graduate)
• International students must have full-time enrollment at CSUSB. (12 units undergraduate; 6 units graduate)
• Eligible to work in the United States
• Payroll Requirement: Social Security Card

Preferred Qualifications:

• Technologically proficient in Microsoft Office and Google Drive
• Experience working in a customer service-driven environment
• Ability to multi-task while managing multiple projects and adhering to deadlines
• Willingness to work with an ethnically diverse and culturally pluralistic student body and staff
• Proven communication, interpersonal, and organizational skills
• A commitment to serving students
• Ability to work as part of a team
• Ability to work with a high degree of autonomy
• Dependable

Compensation and Benefits:
Student Employment Anticipated Hiring Range: $16.90 per hour.
The compensation offered will consider internal equity and experience among other factors.
Position Information:
Work status: Part-Time, Temporary, Seasonal
Academic year available hours: Monday through Friday (8:00 am - 5:00 pm).
Summer available hours: Monday through Thursday (7:00 am - 5:30 pm).
The application deadline is: August 19, 2026; however, the position may close when an adequate number of qualified applications are received.
This is an 'On-Campus Only' position. Student Employees are not eligible to telecommute at any time.
California State University, San Bernardino, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.
California State University, San Bernardino in not a sponsoring agency for staff or management positions (i.e. H1-B Visas).
Education Code 89521 Requirements: Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant's current and/or former employers to the CSU concerning any substantiated allegations of misconduct.
Conditions of Employment
Background Check
Satisfactory completion of a background check (including a criminal records check) may be required for student employment purposes. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check when required may affect the continued employment of a current CSU employee who was conditionally offered the position.
Driver's License Check
Possession of a valid Driver's License may be required. Employees in this position will be enrolled in the Department of Motor Vehicles (DMV) Government Employer Pull Notice Program which confirms possession of a valid driver's license and reflects driving record.
I-9
CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents.
On Campus Commitment
In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.
California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit https://www.csusb.edu/human-resources/diversity-inclusion
Closing Statement:
Reasonable Accommodation
We provide reasonable accommodation to applicants and employees with disabilities. Applicants with questions about access or requiring reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at benefits@csusb.edu.
Smoking
CSUSB is a smoke and tobacco-free campus. See policy https://calstate.policystat.com/policy/6591951/latest/.
Clery Act
In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act.
Advertised: Jun 23 2026 Pacific Daylight Time
Applications close: Aug 19 2026 Pacific Daylight Time
Whatsapp Facebook LinkedIn Email App