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Shopify Customer Success Manager Jobs in Rialto, CA

Onsite Computing

IT Technical Account Manager

Corona, CA · On-site

$30 - $36/hr

Certified Customer Success Manager (CCSM) * Combination of the following technical certifications: * MS-900 Microsoft 365 Certified: Fundamentals * Azure-900 Microsoft Certified: Azure Fundamentals

ATLETICA USA LLC

Be Seen First

Customer Service Representative - US Online Store

Corona, CA · On-site

$21 - $25/hr

Own order management in Shopify end to end: verify orders, edit addresses, process cancellations ... Answer customer inquiries by email, chat, and phone: product questions, order status, returns, and ...

Bourns, Inc.

Manager Customer Service

Riverside, CA · On-site +1

Bourns Inc. is seeking an experienced Customer Service Manager to lead our ECS Customer Service ... Collaborative culture focused on innovation and customer success * Opportunity to lead a high ...

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All JobsShopify Customer Success JobsShopify Customer Success Manager JobsShopify Customer Success Manager Jobs in Rialto, CA

Shopify Customer Success Manager information

See Rialto, CA salary details

$32.6K

$83.3K

$140.4K

How much do shopify customer success manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for shopify customer success manager in Rialto, CA is $83,295.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,700.00 and $99,300.00 per year, depending on experience, location, and employer.

What does a Shopify Customer Success Manager do?

A Shopify Customer Success Manager (CSM) is responsible for helping merchants maximize the value of the Shopify platform. They serve as a main point of contact for merchants, providing onboarding assistance, proactive support, and strategic guidance to help businesses grow. CSMs work to understand each client's unique goals and challenges, ensuring satisfaction and long-term retention. They may also coordinate with technical and support teams to resolve issues and recommend best practices for using Shopify's features.

What are the key skills and qualifications needed to thrive as a Shopify Customer Success Manager?

To thrive as a Shopify Customer Success Manager, you need a strong understanding of e-commerce best practices, account management experience, and knowledge of the Shopify platform. Familiarity with customer relationship management (CRM) tools, support ticketing systems, and analytics dashboards is typically required. Exceptional communication, problem-solving, and relationship-building skills help you stand out in supporting and retaining clients. These combined skills are crucial for driving customer satisfaction, resolving issues efficiently, and ensuring clients maximize the value of Shopify’s solutions.

How does a Shopify Customer Success Manager typically collaborate with other teams to enhance the merchant experience?

Shopify Customer Success Managers regularly work cross-functionally with sales, product, and support teams to ensure merchants receive comprehensive guidance and solutions. They relay merchant feedback to product teams to help prioritize feature updates and improvements, and coordinate with sales to identify upsell opportunities that align with the merchant's growth goals. This collaborative approach ensures that merchants benefit from a seamless experience and that their evolving needs are addressed promptly. Strong communication and teamwork skills are essential for success in this role.

What is the difference between Shopify Customer Success Manager vs Shopify Account Manager?

AspectShopify Customer Success ManagerShopify Account Manager
Primary FocusEnsuring customer satisfaction, onboarding, and retentionManaging client accounts, upselling, and renewals
Work EnvironmentCustomer support teams, onboarding processesSales teams, client relationship management
Required SkillsCustomer service, communication, product knowledgeSales, negotiation, relationship building

The Shopify Customer Success Manager primarily focuses on onboarding, supporting, and retaining customers to ensure their success with Shopify. In contrast, the Shopify Account Manager emphasizes managing existing client accounts, driving sales, and renewals. While both roles require strong communication skills and industry knowledge, the Customer Success Manager is more customer support-oriented, whereas the Account Manager leans toward sales and account growth.

How much do Shopify customer success managers make?

Shopify Customer Success Managers typically earn between $60,000 and $100,000 annually, depending on experience, location, and company size. Salaries may also include bonuses and benefits, with more experienced managers earning higher compensation. Skills in communication, technical tools, and client management are important for this role.

What job categories do people searching Shopify Customer Success Manager jobs in Rialto, CA look for?

The top searched job categories for Shopify Customer Success Manager jobs in Rialto, CA are:

What cities near Rialto, CA are hiring for Shopify Customer Success Manager jobs?

Cities near Rialto, CA with the most Shopify Customer Success Manager job openings:

Shopify Customer Success Manager jobs near you

Client Success / Account Manager (3PL)

American Exchange Group

Perris, CA • On-site

$25 - $30/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 12 days ago

Job description

About Us

American Exchange Group is an industry leader in fashion accessory products and brand management. By facilitating distribution to major retailers internationally for their globally recognized brands, custom private label brands, and exclusive licensed brands—including footwear, tech wearables, watches, jewelry, handbags, fashion accessories, home, and beauty—American Exchange Group raises the bar by disrupting the status quo with value and quality, while staying at the forefront of trends.


Visit our websites at www.axnygroup.com and www.shiplogiq.com


Job Title:  Client Success / Account Manager 

Division: AELogistix/Shiplogiq

Location: 375 E Markham St, Perris, CA 92571 (onsite 5 days)

Reports to: Director of Operations 

Job Type: Full-Time


Client Success / Account Manager (3PL)

Department: Client Services
Reports To: Director of Operations / General Manager

Job Summary

The Client Success / Account Manager serves as the primary point of contact for ShipLogiQ’s 3PL clients. This role ensures smooth onboarding, ongoing operational success, SLA compliance, and long-term client satisfaction.

Key Responsibilities

  • Serve as the main liaison between clients and warehouse operations
  • Manage new client onboarding and implementation
  • Monitor SLAs and operational KPIs
  • Provide regular reporting on inventory, fulfillment, and performance
  • Handle client escalations and issue resolution
  • Coordinate internally with warehouse managers to meet client needs
  • Identify upsell opportunities for additional services (VAS, freight, storage)
  • Conduct regular client check-ins and business reviews

Qualifications

  • 3+ years experience in 3PL, logistics, or supply chain account management
  • Strong communication and relationship management skills
  • Understanding of warehouse operations and fulfillment workflows
  • Experience working with WMS and reporting tools
  • Highly organized and customer-focused

Why AELogistix?
Join a collaborative, fast-growing logistics company where technology and teamwork drive results. You’ll have the opportunity to shape how our systems evolve and directly impact warehouse performance across the network.


What We Offer

  • Comprehensive Health & Wellness Benefits, including medical, dental, vision, and supplemental insurance
  • 401(k) Retirement Savings Plan with company match
  • Health Savings Account (HSA)
  • Flexible Spending Account (FSA)


Salary: The anticipated base salary is $25-$30/hour. Actual compensation will be determined based on a variety of factors including, but not limited to, experience, skills, education, internal equity, and location.


This position description is not intended to be and should not be construed as an all-inclusive list of responsibilities, skills or working conditions associated with this position. While this description is intended to accurately reflect the position's activities and requirements, management reserves the right to modify, add or remove duties as necessary. The compensation package is dependent on a number of factors, including, for example, experience, education, market data, and business needs.