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Shopbop Jobs (NOW HIRING)

Petite Plume

Customer Operations Coordinator

Chicago, IL · On-site

$17 - $18/hr

Alongside our strong online presence, we maintain a selective footprint in major retail doors including Neiman Marcus, Bloomingdale's, Nordstrom, Maisonette, and Shopbop. As we continue to accelerate ...

Petite Plume

Senior Accountant

New York, NY · On-site

$90K - $100K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Alongside our strong online presence, we maintain a selective footprint in major retail doors including Neiman Marcus, Bloomingdale's, Nordstrom, Maisonette, and Shopbop. As we continue to accelerate ...

New

Petite Plume

Senior Accountant

New York, NY · On-site

$90K - $100K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Alongside our strong online presence, we maintain a selective footprint in major retail doors including Neiman Marcus, Bloomingdale's, Nordstrom, Maisonette, and Shopbop. As we continue to accelerate ...

New

Petite Plume

Senior Accountant

New York, NY · On-site

$90K - $100K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Alongside our strong online presence, we maintain a selective footprint in major retail doors including Neiman Marcus, Bloomingdale's, Nordstrom, Maisonette, and Shopbop. As we continue to accelerate ...

New

Weezie

Key Account Executive

Atlanta, GA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We are seeking a Key Account Executive to own and grow a portfolio of national retail partners, including Dillard's, Bloomingdale's, Nordstrom, Anthropologie, and Shopbop. This role reports to our ...

Weezie

Key Account Executive

Atlanta, GA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We are seeking a Key Account Executive to own and grow a portfolio of national retail partners, including Dillard's, Bloomingdale's, Nordstrom, Anthropologie, and Shopbop. This role reports to our ...

Weezie

Key Account Executive

Atlanta, GA · On-site

$90 - $130/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We are seeking a Key Account Executive to own and grow a portfolio of national retail partners, including Dillard's, Bloomingdale's, Nordstrom, Anthropologie, and Shopbop. This role reports to our ...

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Shopbop information

What is the difference between Shopbop vs Fashion Buyer?

AspectShopbopFashion Buyer
Primary RoleOnline retail platform specializing in fashion and accessoriesPurchases clothing and accessories for retail stores or online shops
Work EnvironmentCorporate office, e-commerce settingRetail stores, showrooms, or corporate offices
Required CredentialsFashion knowledge, merchandising experience, sometimes a degree in fashion or businessFashion or retail management background, experience in buying or merchandising
Industry UsageFashion e-commerce, online retailFashion retail, department stores, online fashion shops

Shopbop is an online fashion retailer platform, while a Fashion Buyer is responsible for selecting and purchasing products for retail stores or online shops. Both roles require fashion knowledge and merchandising skills, but Shopbop focuses on e-commerce operations, whereas a Fashion Buyer works directly with product selection for retail outlets.

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What states have the most Shopbop jobs?

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Shopbop jobs near you
Infographic showing various Shopbop job openings in the United States as of August 2026, with employment types broken down into 66% Full Time, 17% Part Time, and 17% Temporary. Highlights an 83% In-person, and 17% Hybrid job distribution.

Customer Operations Coordinator

Petite Plume

Chicago, IL • On-site

$17 - $18/hr

Temporary

Posted 17 days ago

Job description

About Petite Plume:
Petite Plume is a high-growth luxury lifestyle brand rooted in timeless design, premium craftsmanship, and an unwavering dedication to comfort. We are a direct-to-consumer-led business, with a rapidly scaling DTC channel at the center of our growth and brand-building strategy.
Alongside our strong online presence, we maintain a selective footprint in major retail doors including Neiman Marcus, Bloomingdale's, Nordstrom, Maisonette, and Shopbop. As we continue to accelerate, we remain grounded in exceptional quality, thoughtful detail, and long-term brand vision.
About the role:
At Petite Plume, customer satisfaction is at the heart of everything we do. As our Customer Operations Coordinator, you'll be an integral member of our Customer Success team, supporting our customers and operations throughout the year. In this position, you'll also help lead one of the most important periods for our business, our holiday season. During this high-volume time, your ability to provide thoughtful, personalized service will help ensure every customer receives the elevated experience that defines the Petite Plume brand.
This is a part-time, temp to perm position, averaging 20 hours per week with the opportunity to flex up to full time hours during peak holiday season. In this role, you will be the front line of communication for our customers, ensuring inquiries are handled with care, efficiency, and a personal touch. Your work will directly impact customer loyalty and brand perception, making this role an essential part of our seasonal success story.
What you will do:
  • Respond to customer inquiries across multiple channels (email, chat, phone, etc.) with empathy and efficiency
  • Troubleshoot order issues, delivery concerns, and returns questions in a timely and friendly manner
  • Maintain accurate records of customer interactions using our support platform (e.g., Gorgias, Shopify, Route)
  • Collaborate with internal teams (e.g., fulfillment, finance, operations, and e-commerce) to create tailored solutions and information for customers needs
  • Assist with recommending improvements and supporting the management of our returns and exchanges platform.
  • Support customers with both pre-purchase product inquiries and post-purchase order assistance.
  • Update customer records in the system and order information, including notes about interactions
  • Assist with the monitoring of trends and KPIs
  • Document and report weekly, monthly, and quarterly return reports and trends
  • Ensure timely and accurate return and exchange processing
  • Partner with the Customer Success Manager and Senior Director of Operations to proactively identify opportunities to improve customer experience, fulfillment operations, logistics, and return processes.

What experience you need:
  • 1-2 years of demonstrated customer service experience in a client facing or e-commerce support role
  • Demonstrated strong written communication skills, Excel and Google Sheet experience, and a knack for brand voice consistency
  • Availability to work a flexible schedule, including weekends and key holidays throughout November and December.
  • Willingness to increase availability during peak business periods when additional support is needed.

What will make you successful:
  • Experience with customer service platforms such as Gorgias, Zendesk, or similar CRM systems.
  • Experience with processing returns and exchanges in an e-commerce environment
  • Exceptional attention to detail and the ability to quickly learn new technology and systems.
  • Strong organizational and time-management skills, preferably in a remote work environment.
  • Ability to effectively prioritize multiple tasks while collaborating across departments.
  • Excellent interpersonal and communication skills.
  • Ability to remain calm under pressure while managing a high volume of customer inquiries with empathy and professionalism.
  • Self-motivated and comfortable working independently while contributing to a collaborative team environment.

Bonus Points If You Have:
  • Experience within fashion, luxury retail, apparel, or e-commerce.
  • Familiarity with warehouse management systems (WMS), returns platforms, or shipping/logistics software.

In addition, to succeed in this role, you will need:
  • A reliable computer with up-to-date software
  • Strong and stable Wi-Fi connection
  • A quiet, distraction-free workspace

Apply