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Shop Assistant Jobs in Springfield, MA (NOW HIRING)

Playa Bowls

Assistant Manager

Manchester, CT · On-site

$22 - $24/hr

WHO WE ARE Playa Bowls is New Jerseys Original Acai Shop founded in 2014, and our mission is to ... Assistant managers should be comfortable delegating tasks and should excel at doing such in a ...

Dunkin'

Assistant Manager

Palmer, MA · On-site

$16.50 - $20/hr

The Assistant Manager will be responsible for directing the overall operation of the restaurant ... Must submit to a background check In 1950, Bill Rosenberg opened the first Dunkin' shop in Quincy ...

Dunkin'

Assistant Manager

Granby, MA · On-site

$16.50 - $20/hr

The Assistant Manager will be responsible for directing the overall operation of the restaurant ... Must submit to a background check In 1950, Bill Rosenberg opened the first Dunkin' shop in Quincy ...

Dunkin'

Assistant Manager

Manchester, CT · On-site

$17 - $17.50/hr

The Assistant Manager will be responsible for directing the overall operation of the restaurant ... Must submit to a background check In 1950, Bill Rosenberg opened the first Dunkin' shop in Quincy ...

Dunkin'

Assistant Manager

Ashford, CT · On-site

The Assistant Manager will be responsible for directing the overall operation of the restaurant ... Must submit to a background check In 1950, Bill Rosenberg opened the first Dunkin' shop in Quincy ...

Dunkin'

Assistant Manager

Palmer, MA · On-site

$16.50 - $20/hr

The Assistant Manager will be responsible for directing the overall operation of the restaurant ... Must submit to a background check In 1950, Bill Rosenberg opened the first Dunkin' shop in Quincy ...

Dunkin'

Assistant Manager

Willington, CT · On-site

The Assistant Manager will be responsible for directing the overall operation of the restaurant ... Must submit to a background check In 1950, Bill Rosenberg opened the first Dunkin' shop in Quincy ...

Dunkin'

Assistant Manager

Willington, CT · On-site

The Assistant Manager will be responsible for directing the overall operation of the restaurant ... Must submit to a background check In 1950, Bill Rosenberg opened the first Dunkin' shop in Quincy ...

Dunkin'

Assistant Manager

West Warren, MA · On-site

$16.50 - $20/hr

The Assistant Manager will be responsible for directing the overall operation of the restaurant ... Must submit to a background check In 1950, Bill Rosenberg opened the first Dunkin' shop in Quincy ...

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All JobsShop JobsShop Assistant JobsShop Assistant Jobs in Springfield, MA

Shop Assistant information

See Springfield, MA salary details

$8

$16

$23

How much do shop assistant jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for shop assistant in Springfield, MA is $16.65, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $18.22 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a shop assistant, and why are they important?

To thrive as a Shop Assistant, you need strong customer service skills, basic numeracy, and a good understanding of retail operations, typically supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and barcode scanners is often required. Excellent communication, teamwork, and problem-solving abilities help you engage customers and support colleagues effectively. These skills and qualities ensure efficient store operations and a positive shopping experience, which are crucial for customer satisfaction and business success.

What is the difference between Shop Assistant vs Cashier?

AspectShop AssistantCashier
Primary RoleAssists customers, stocks shelves, provides product informationProcesses transactions, handles payments, issues receipts
Work EnvironmentRetail stores, supermarkets, boutiquesRetail outlets, supermarkets, convenience stores
Required SkillsCustomer service, product knowledge, communicationMath skills, attention to detail, basic computer skills
Common CertificationsNone typically required, on-the-job trainingNone typically required, on-the-job training

While both roles are essential in retail, a Shop Assistant provides broader customer support and product assistance, whereas a Cashier focuses primarily on transaction processing. Many retail positions combine these duties, but understanding the distinction helps in job searches and career planning.

What does a shop assistant do?

A Shop Assistant is responsible for helping customers in retail stores by answering questions, providing product information, and assisting with purchases. They also restock shelves, maintain the cleanliness of the store, and handle transactions at the cash register. Shop Assistants play a key role in ensuring a positive shopping experience for customers and supporting the day-to-day operations of the store.

What are some common challenges faced by shop assistants, and how can they be managed effectively?

Shop assistants often encounter challenges such as managing high customer volumes during peak hours, handling difficult or dissatisfied customers, and maintaining accurate stock levels. To manage these effectively, strong communication and problem-solving skills are essential, along with the ability to stay organized and calm under pressure. Many employers provide training in customer service techniques and inventory management, and teamwork is encouraged to share responsibilities and support one another during busy periods.

What is a shop assistant job?

A shop assistant is responsible for helping customers, managing sales transactions, restocking shelves, and maintaining the store's appearance. The role often requires good communication skills, basic math, and familiarity with point-of-sale systems. Work hours can vary, including evenings and weekends depending on the store's schedule.
More about Shop Assistant jobs
What are the most commonly searched types of Shop jobs in Springfield, MA? The most popular types of Shop jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Shop Assistant jobs? Cities near Springfield, MA with the most Shop Assistant job openings:
Shop Assistant jobs near you
Infographic showing various Shop Assistant job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $34,624 per year, or $16.6 per hour.

Assistant Manager

Playa Bowls

Manchester, CT • On-site

$22 - $24/hr

Full-time

Re-posted 5 days ago

Playa Bowls rating

5.3

Company rating: 5.3 out of 10

Based on 97 frontline employees who took The Breakroom Quiz

48th of 106 rated fast food restaurants

Job description

WHO WE ARE

Playa Bowls is New Jerseys Original Acai Shop founded in 2014, and our mission is to serve the highest quality, innovative products to support healthier lifestyles and inspire a world of fun, excitement, and togetherness. At Playa Bowls, we live our brand in our actions and in the relationships that we make in our communities. Our focus is to provide a bowl full of deliciousness to every guest, delivered with authenticity and passion for the Playa way. What began as a pair of blenders, a patio table, and a fridge has flourished into a 250-unit operator and franchisor of the leading fast casual restaurant concept.

WHAT WE OFFER

  • Tips: Our awesome staff + our awesome guest = a lot of tips!
  • Development: Our Playa Bowls training program will allow you to grow your skills to use in any career!
  • Fun Environment: We are always dancing, smiling & having lots of fun!
  • Playa Discounts!

WHO YOU ARE

You’re a positive and enthusiastic people-person, who may just so happen to have a passion for fruit, superfoods, and all things healthy! As an Assistant Manager, you are considered an extension of management and may be trusted with the shop during times in which the management is not present. Assistant managers should be comfortable delegating tasks and should excel at doing such in a manner that prioritizes the needs of the shop. If you enjoy fast-paced environments, career growth, entrepreneurial thinking, innovation, and an occasional silly food pun, we want you!

WHAT YOU’LL DO

  • Manage and maintain the quality of food, discarding product when necessary
  • Delegate work to employees in an appropriate and responsible manner
  • Responsible for leading opening and closing shifts
  • Manage and issue refunds
  • Solve customer issues in a polite and professional manner
  • Manage and record inventory levels throughout the shift and at the end of the night
  • Count the register, safe, and deposit
  • Communicate effectively with management regarding any issues throughout the shift
  • Ensure that all tasks are completed in a timely manner and in accordance with company standards
  • Lives the Playa Bowls mission, purpose, and values

WHAT YOU’LL BRING

  • A Team Player
  • Positive Attitude
  • Flexible Schedule
  • And most importantly, FUN

REQUIREMENTS

  • Must be available to work weekends

ESSENTIAL PHYSICAL FUNCTIONS

  • Must be able to remain in a stationary position for prolonged periods of time
  • Must be able to lift or otherwise move 25-40 pounds occasionally
  • Must be able to retrieve items from high and low shelving, the fridge/freezer, and under counters.
  • Must be able to tolerate occasionally loud environments (high powered blenders, timers, and order notifications).
  • Ability to frequently move about inside the establishment to access the Point-of-Sale cash register, assemble guest orders, clear tables, restock inventory, etc.
MISSION

Inspire and support our communities one bowl at a time.

VALUES

Real Deal. Playa Passion. Powerhouse. Big Wave Chaser. Dawn Patrol


"Playa Bowls is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law."


What Playa Bowls employees say

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