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Shop Assistant Jobs in Springfield, MA (NOW HIRING)

Smith College

Museum Shop Assistant

Northampton, MA · On-site

$17.50 - $18/hr

Department Museum of Art Summary The Museum Shop Assistant enhances the visitor experience at SCMA by providing exceptional customer service and helping create an inclusive, welcoming environment.

Smith College

Museum Shop Assistant

Northampton, MA

$17.50 - $18/hr

DepartmentMuseum of Art Summary The Museum Shop Assistant enhances the visitor experience at SCMA by providing exceptional customer service and helping create an inclusive, welcoming environment.

flowcontrol

Assistant Shop Technician

West Springfield, MA · On-site

$36K - $37K/yr

The Assistant Shop Technician is responsible for many day-to-day responsibilities to keep the shop running safely and smoothly, as well as assisting with repairs and maintenance of rotating equipment ...

flowcontrol

Assistant Shop Technician

West Springfield, MA · On-site

$36K - $37K/yr

The Assistant Shop Technician is responsible for many day-to-day responsibilities to keep the shop running safely and smoothly, as well as assisting with repairs and maintenance of rotating equipment ...

flowcontrol

Assistant Shop Technician

West Springfield, MA · On-site

$36K - $37K/yr

The Assistant Shop Technician is responsible for many day-to-day responsibilities to keep the shop running safely and smoothly, as well as assisting with repairs and maintenance of rotating equipment ...

Flow Control Group

Assistant Shop Technician

West Springfield, MA · On-site

$18 - $23/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Assistant Shop Technician is responsible for many day-to-day responsibilities to keep the shop running safely and smoothly, as well as assisting with repairs and maintenance of rotating equipment ...

Genesee & Wyoming Inc

Manager, Mechanical

Deerfield, MA · On-site

$80K/yr

Coordinate and schedule activities related to car and/or locomotive repair to ensure there is available manpower, shop space, and material to complete the task * Assist in preparing budget and ...

G&W

Manager, Mechanical

Deerfield, MA · On-site

$80K/yr

Coordinate and schedule activities related to car and/or locomotive repair to ensure there is available manpower, shop space, and material to complete the task * Assist in preparing budget and ...

Troon

Golf Shop Clerk

Bloomfield, CT · On-site

$22/hr

... shop or store. • Assist with creating appealing displays. • Assists with periodic physical inventories. • Incorporates safe work practices in job performance. • Regular and reliable ...

Troon Golf

Golf Shop Clerk

Bloomfield, CT · On-site

$15 - $17.75/hr

... shop or store. • Assist with creating appealing displays. • Assists with periodic physical inventories. • Incorporates safe work practices in job performance. • Regular and reliable ...

J.B. Hunt Transport Services, Inc.

Shop Foreman

Windsor, CT · On-site

$82K - $124K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Shop Foreman Department: Production & Skilled Trades Country: United States of America State ... will assist and support the day-to-day planning and organizing of a team at a facility. The ...

Jbhunt

Shop Foreman

Windsor Locks, CT · On-site

$82K - $124K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Shop Foreman Department: Production & Skilled Trades Country: United States of America State ... will assist and support the day-to-day planning and organizing of a team at a facility. The ...

Troon

Tennis Shop Attendant

Bloomfield, CT · On-site

$12.50 - $16/hr

Welcome and assist members and guests at the tennis courts with a warm, professional demeanor ... Maintain a clean and organized tennis shop environment. * Promote a culture of safety and service ...

Troon Golf

Tennis Shop Attendant

Bloomfield, CT · On-site

$12.50 - $16/hr

Welcome and assist members and guests at the tennis courts with a warm, professional demeanor ... Maintain a clean and organized tennis shop environment. * Promote a culture of safety and service ...

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Shop Assistant information

See Springfield, MA salary details

$8

$16

$23

How much do shop assistant jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for shop assistant in Springfield, MA is $16.65, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $18.22 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a shop assistant, and why are they important?

To thrive as a Shop Assistant, you need strong customer service skills, basic numeracy, and a good understanding of retail operations, typically supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and barcode scanners is often required. Excellent communication, teamwork, and problem-solving abilities help you engage customers and support colleagues effectively. These skills and qualities ensure efficient store operations and a positive shopping experience, which are crucial for customer satisfaction and business success.

What is the difference between Shop Assistant vs Cashier?

AspectShop AssistantCashier
Primary RoleAssists customers, stocks shelves, provides product informationProcesses transactions, handles payments, issues receipts
Work EnvironmentRetail stores, supermarkets, boutiquesRetail outlets, supermarkets, convenience stores
Required SkillsCustomer service, product knowledge, communicationMath skills, attention to detail, basic computer skills
Common CertificationsNone typically required, on-the-job trainingNone typically required, on-the-job training

While both roles are essential in retail, a Shop Assistant provides broader customer support and product assistance, whereas a Cashier focuses primarily on transaction processing. Many retail positions combine these duties, but understanding the distinction helps in job searches and career planning.

What does a shop assistant do?

A Shop Assistant is responsible for helping customers in retail stores by answering questions, providing product information, and assisting with purchases. They also restock shelves, maintain the cleanliness of the store, and handle transactions at the cash register. Shop Assistants play a key role in ensuring a positive shopping experience for customers and supporting the day-to-day operations of the store.

What are some common challenges faced by shop assistants, and how can they be managed effectively?

Shop assistants often encounter challenges such as managing high customer volumes during peak hours, handling difficult or dissatisfied customers, and maintaining accurate stock levels. To manage these effectively, strong communication and problem-solving skills are essential, along with the ability to stay organized and calm under pressure. Many employers provide training in customer service techniques and inventory management, and teamwork is encouraged to share responsibilities and support one another during busy periods.

What is a shop assistant job?

A shop assistant is responsible for helping customers, managing sales transactions, restocking shelves, and maintaining the store's appearance. The role often requires good communication skills, basic math, and familiarity with point-of-sale systems. Work hours can vary, including evenings and weekends depending on the store's schedule.
More about Shop Assistant jobs
What are the most commonly searched types of Shop jobs in Springfield, MA? The most popular types of Shop jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Shop Assistant jobs? Cities near Springfield, MA with the most Shop Assistant job openings:
Shop Assistant jobs near you
Infographic showing various Shop Assistant job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $34,624 per year, or $16.6 per hour.

Museum Shop Assistant

Smith College

Northampton, MA • On-site

$17.50 - $18/hr

Part-time

Posted 27 days ago

Smith College rating

8.2

Company rating: 8.2 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

144th of 618 rated colleges and universities

Job description

If you have any questions about the position or our application process, reach out to us at recruiting-u@smith.edu.
Department
Museum of Art
Job Description
Summary
The Museum Shop Assistant enhances the visitor experience at SCMA by providing exceptional customer service and helping create an inclusive, welcoming environment. Working closely with Museum Shop as well as the entire Visitor Experience staff, this role engages visitors in a friendly and positive manner while supporting the daily operations of the Museum Shop.
The ideal candidate enjoys working with people, has an interest in art and museums, and is committed to creating meaningful visitor experiences. This role has a weekly schedule of 10 hours and weekend availability is required.
*This is a casual (non-benefitted) position.
Responsibilities
  • Provide exceptional customer service and serve as an integral member of the SCMA Visitor Experience team.
  • Welcome and assist visitors in the Museum Shop by offering product recommendations, answering questions, and sharing information about merchandise, exhibitions, and museum programs.
  • Process sales using the point-of-sale (POS) system, including cash handling and daily register reconciliation.
  • Open and close the Museum Shop and operate the cash register/POS system.
  • Maintain a clean, organized, and inviting shop environment.
  • Restock merchandise and maintain attractive product displays.
  • Perform light data entry and inventory-related tasks in the POS system.
  • Support Visitor Services as needed, including greeting guests and assisting with museum admissions.

Qualifications:
  • Friendly, personable, and engaging with visitors of diverse backgrounds.
  • Strong customer service and communication skills.
  • Interest in art, museums, and visitor engagement.
  • Ability to work collaboratively as part of a team.
  • Reliable, detail-oriented, and comfortable handling cash transactions.
  • Availability to work weekends.

This is an on-site only position within the museum's operating hours (10:45-4:15 Tuesday through Sunday), as well as one Friday evening a month. Additional hours for special events and specific projects are likely and sporadic.
Please be sure to submit a cover letter, and include an answer to this prompt: What was the last gift you gave someone and why did you choose that item for that person?
**The hourly rate will be $17.50-$18.00/hour based on experience.
Position Type
Fixed Term
Please attach BOTH a current resume and a cover letter in order for your application to be considered for this position. Be sure you have provided all attachments before submitting your application.
You will NOT be able to attach additional files after you have hit the Submit button.
Review of applications will begin
July 31, 2026
About Smith College
Located in Northampton, MA, Smith College is one of the largest women's colleges in the country and is dedicated to excellence in teaching and research across the liberal arts. A faculty of outstanding scholars interact with students in small classes, as advisors, and through student-faculty research projects. The College is a member of the Five College Consortium with Amherst, Hampshire and Mt. Holyoke Colleges, and the University of Massachusetts Amherst. Students cross-enroll and faculty cross-teach across the Five Colleges.
Consistent with the Americans with Disabilities Act (ADA) and Massachusetts General Law, Chapter 151B, it is the policy of Smith College to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact our recruiting team at recruiting-u@smith.edu.
As set forth in our mission and values, Smith College is committed to promoting a culture of equity and inclusion among students, staff and faculty. The College will not discriminate in employment on the basis of age, race, color, ethnicity, national origin, creed, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, genetic information, age, veteran status, physical or mental disability, or any other classification protected by law. Smith College is an equal opportunity employer and complies with all state and federal laws that prohibit discrimination.

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