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Shipwell Jobs (NOW HIRING)

Shipwell

Director of Account Management

Austin, TX · On-site

Director of Account Management About Us Fresh off our Series A Venture Round ($10 Million), Shipwell believes we are fundamentally changing the logistics industry and breaking the mold for how the ...

Shipwell

Carrier Sales Manager- Enterprise

Austin, TX · On-site

Carrier Sales ManagerAbout us At Shipwell, we believe every business should be able to deliver customer delight through seamless freight shipping, just like Amazon. Freight is a complex world that ...

Shipwell

Director of Account Management

Austin, TX · On-site

Director of Account Management About Us Fresh off our Series A Venture Round ($10 Million), Shipwell believes we are fundamentally changing the logistics industry and breaking the mold for how the ...

Shipwell

Senior Data Scientist

Austin, TX · On-site

Data ScientistABOUT US Shipwell believes we are fundamentally changing the logistics industry and breaking the mold for how the supply chain has been operated for centuries. We work with thousands of ...

Shipwell

Senior Data Scientist

Austin, TX · On-site

Data Scientist ABOUT US Shipwell believes we are fundamentally changing the logistics industry and breaking the mold for how the supply chain has been operated for centuries. We work with thousands ...

Giga Energy

Customer Project Manager

Houston, TX · Hybrid

$77K - $99K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Familiarity with ERP systems (e.g., NetSuite, HubSpot, Monday.com, Shipwell) and order processing workflows. * Strong understanding of production scheduling and inventory management principles.

Giga Energy

Customer Project Manager

Houston, TX · On-site

$77K - $99K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Familiarity with ERP systems (e.g., NetSuite, HubSpot, Monday.com, Shipwell) and order processing workflows. * Strong understanding of production scheduling and inventory management principles.

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Shipwell information

What is Shipwell?

Shipwell is a technology company that provides a cloud-based platform for freight management and logistics. Their software helps shippers, carriers, and third-party logistics providers manage every aspect of transportation, including quoting, booking, tracking, and analytics. Shipwell aims to streamline supply chain operations, reduce costs, and improve visibility by integrating logistics tools and real-time data in a single platform.

What are the key skills and qualifications needed to thrive as a logistics coordinator at Shipwell?

To thrive as a Logistics Coordinator at Shipwell, you need a solid understanding of supply chain management, strong organizational skills, and often a bachelor's degree in logistics, business, or a related field. Familiarity with transportation management systems (TMS), shipping software, and digital tracking tools is typically required. Excellent communication, problem-solving abilities, and attention to detail are crucial soft skills for coordinating shipments and managing client relationships. These competencies ensure smooth and efficient logistics operations, timely deliveries, and high customer satisfaction.

What are common challenges faced by logistics coordinators at Shipwell, and how can new hires overcome them?

Logistics coordinators at Shipwell often encounter challenges such as managing multiple shipments simultaneously, adapting to rapidly changing customer requirements, and resolving unforeseen supply chain disruptions. To overcome these, new hires should prioritize strong communication with both internal teams and external partners, utilize Shipwell’s digital platform for real-time tracking and data-driven decision making, and proactively seek support from more experienced team members. Developing a keen attention to detail and staying organized are also crucial for success in this fast-paced environment.

What is the difference between Shipwell vs Freight Coordinator?

AspectShipwellFreight Coordinator
Primary RoleTechnology-driven platform managing shipments and logisticsCoordinating freight shipments, scheduling, and carrier communication
Required SkillsLogistics software proficiency, data analysis, communicationCustomer service, scheduling, negotiation skills
Work EnvironmentOffice-based, tech-focusedOffice or warehouse, customer-facing
Industry UsageSupply chain, transportation companiesFreight carriers, logistics firms

Shipwell is a technology platform streamlining logistics operations, while a Freight Coordinator handles day-to-day shipment coordination and communication. Both roles are essential in the supply chain but differ in focus and tools used.

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Shipwell jobs near you
Infographic showing various Shipwell job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 83% Physical, and 17% Hybrid job distribution.

Director of Account Management

Shipwell

Austin, TX • On-site

Full-time

Re-posted 28 days ago

Job description


Director of Account Management



About Us


Fresh off our Series A Venture Round ($10 Million), Shipwell believes we are fundamentally changing the logistics industry and breaking the mold for how the supply chain has been operated for centuries. We work with thousands of shippers and carriers to create the first real solution in logistics through an unmatched technology platform that enables everyone to ship like Amazon. With a fast-paced and gritty startup mentally, which is generating a buzz in the investment world, Shipwell provides a unique opportunity to get in on the ground floor of a future Fortune 500 Company. We are backed by some of the best investors in both Silicon Valley and Austin who believe we are onto something and we need the right people to continue our rapid growth plan towards changing the world of freight.



About the Role


The Director of Account Management will lead our growth and automation initiatives for Shipwell's strategic accounts. This individual will:


  • Lead onboarding, implementation, business process mapping, and automation for Shipwell clients

  • Drive growth and SaaS conversion for existing clients

  • Drive continuous improvement for clients

  • Own the formal QBR process for Shipwell clients

  • Manage a team of highly motivated Account Managers and Solutions team

  • Work cross-functionally with sales, operations, product, and finance leadership to ensure

  • Provide effective growth forecasting to help leadership with resource allocation, hiring, and decision making



What You'll Need


The prospective candidate will have the following experience:


  • 10+ years of Account Management/Operations experience with SaaS, managed TMS, and brokerage

  • Bachelor Degree

  • Demonstrated ability managing large teams

  • Demonstrated ability in scaling high growth teams

  • Customer obsession

  • Proficient at Excel, Google Sheets, Tableau, or Looker



Bonus Points


  • Tech-Enabled logistics or SaaS experience



Reports to:


  • CRO




What you'll receive:



  • Competitive salary, bonus, equity, and benefits

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