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Shipping Customer Service Jobs (NOW HIRING)

Clayens

Customer Service

Fitchburg, MA

$16.25 - $22/hr

This person is an integral member of the Operations team and will provide support to Production, Quality, Shipping. Customer Service is responsible for providing accurate, proactive communications to ...

Clayens NP

Customer Service

Fitchburg, MA

$16.25 - $22/hr

This person is an integral member of the Operations team and will provide support to Production, Quality, Shipping. Customer Service is responsible for providing accurate, proactive communications to ...

Clayens US LLC

Customer Service

Fitchburg, MA · On-site

$18 - $22/hr

This person is an integral member of the Operations team and will provide support to Production, Quality, Shipping. Customer Service is responsible for providing accurate, proactive communications to ...

Leslie's

Ecommerce & Shipping (Seasonal)

Belle Vernon, PA · On-site

$16/hr

From new above-ground pools, hot tubs, and swim spas to superior pool and hot tub service, as well ... In this role, you will be responsible for accurately picking, packing, and shipping customer orders ...

Lhoist Group

Shipping Coordinator/CSR

Calera, AL · On-site

$16.75 - $21.75/hr

The Customer Service Representative / Shipping Coordinator provides exceptional customer support while ensuring the efficient and accurate coordination of product shipments. This role serves as a key ...

CCI

Be Seen First

Part Time Shipping and Customer Service Coordinator

Germantown, TN · On-site

$20 - $22/hr

Maintain an organized shipping area 6. Respond to customer requests for missing packages, returns and/or incorrect items received via email and/or phone calls with customers 7. Assist in coordinating ...

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Shipping Customer Service information

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How much do shipping customer service jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for shipping customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are shipping customer service representatives?

Shipping customer service representatives are professionals who assist customers with inquiries and issues related to the shipping and delivery of goods. They handle tracking shipments, resolving delays, processing returns or claims, and providing information about shipping options, costs, and timelines. These representatives often communicate with customers by phone, email, or chat, serving as a bridge between clients and shipping operations to ensure a smooth delivery experience.

What is the difference between Shipping Customer Service vs Shipping Coordinator?

AspectShipping Customer ServiceShipping Coordinator
CredentialsHigh school diploma, customer service experienceHigh school diploma, logistics or supply chain knowledge
Work EnvironmentCustomer support centers, call centersWarehouse, shipping departments, logistics offices
Employer & Industry UsageRetail, e-commerce, manufacturingLogistics companies, warehouses, distribution centers
Common Search & ComparisonCustomer service roles in shippingLogistics and shipping planning roles

Shipping Customer Service focuses on assisting customers with shipping inquiries, tracking, and issue resolution. Shipping Coordinators handle the planning, scheduling, and coordination of shipments within the supply chain. While both roles involve shipping, the former emphasizes customer interaction, and the latter centers on logistics management.

What are some common challenges faced in a Shipping Customer Service role, and how can I prepare for them?

In a Shipping Customer Service position, you may encounter challenges such as resolving delivery delays, addressing lost or damaged shipments, and communicating complex shipping requirements to customers. It’s important to stay calm under pressure, be detail-oriented, and develop strong problem-solving skills. Familiarity with shipping software and logistics processes will help you handle these situations efficiently. Additionally, collaborating closely with warehouse and logistics teams can ensure quick resolutions and positive customer experiences.

What are the key skills and qualifications needed to thrive as a Shipping Customer Service representative, and why are they important?

To excel as a Shipping Customer Service representative, you need strong communication skills, thorough knowledge of shipping procedures, and experience with order processing, usually supported by a high school diploma or equivalent. Familiarity with shipping management software, CRM systems, and tracking tools is typically required. Problem-solving, patience, and attention to detail are vital soft skills for addressing customer concerns and handling logistical challenges. These abilities ensure timely, accurate shipments and positive customer experiences, which are essential to business operations and client satisfaction.
More about Shipping Customer Service jobs
What are the most commonly searched types of Shipping Customer Service jobs? The most popular types of Shipping Customer Service jobs are:
What job categories do people searching Shipping Customer Service jobs look for? The top searched job categories for Shipping Customer Service jobs are:
Shipping Customer Service jobs near you
Infographic showing various Shipping Customer Service job openings in the United States as of June 2026, with employment types broken down into 87% Full Time, 7% Part Time, 3% Temporary, and 3% Contract. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service

Clayens

Fitchburg, MA

$16.25 - $22/hr

Other

Posted 19 days ago

Job description

Customer Service Representative

The overall goal for the Customer Service Representative is to manage activities, both internal and external, associated with existing product and/or tasks that are related to new product development associated with assigned customers. This role will assist with incoming orders and associated tasks, including receipt, entry, processing, and acceptance. This role is responsible to monitor and communicate delivery schedules for products via customer status reports. Customer Service initiates, routes, coordinates, and monitors customer returns and customer complaints. This person is an integral member of the Operations team and will provide support to Production, Quality, Shipping. Customer Service is responsible for providing accurate, proactive communications to internal as well as external customers.

Essential Duties and Key Responsibilities
  • Participate in Contract Review for incoming and/or revised orders.
  • Assist with processing, tracking, revising, and researching customer orders.
  • Provide customers with order acknowledgements to confirm pricing and delivery.
  • Update internal systems with any order changes received from customers and effectively communicate changes to manufacturing, sales, engineering, quality, and other supporting departments.
  • Participate in production meetings to ensure on-time delivery of orders.
  • Communicate with customers regarding potential delays or concerns affecting their order(s).
  • Coordinate delivery dates and provide weekly updates to customers via weekly status reports, online supplier portals, and/or conference calls, if required.
  • Respond to inquiries accurately and promptly.
  • Assist with invoicing shipments, as needed.
  • Support production activities and administration functions.
  • Maintain high level of professionalism and customer service with all customers and vendors.
  • Other responsibilities as required

This role does not have supervisory responsibilities.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to communicate with others; is occasionally required to stand, walk, sit, handle or feel, and/or reach. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Use of vision correction is acceptable, if necessary; however, any vision correction apparatus must meet all safety guidelines for the area of activity.

Education and/or Experience:

Required:

  • High School Diploma, or equivalent
  • Minimum of two (2) years' experience in customer service or related field

Desired:

  • Associate Degree or higher
  • Customer Service experience in a manufacturing environment
  • Plastic part and/or injection molding experience
  • Experience with ERP systems

Skills/Competencies:

  • Excellent oral and written communication and interpersonal skills
  • Strong organizational skills and attention to detail
  • Ability to work independently or as part of a team with all levels of the organization
  • Ability to work under pressure in a fast-paced, time-sensitive environment with shifting priorities and multiple deadlines
  • Computer literacy and proficiency in standard Microsoft Office applications (Outlook, Excel, PowerPoint, Word)
  • Ability to perform diversified tasks
  • Good problem-solving skills
  • Ability to multitask and handle multiple issues at the same time
  • Self-motivated

Certification/Training:

  • Ongoing job specific training will be required throughout the duration of employment for necessary skills such as design controls training, quality and regulatory requirements and procedures, etc.

7am - 3pm

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