Shipping Customer Service Jobs (NOW HIRING)

LGC PTprovides support services to API. These services include packaging and shipping, customer service, sales and marketing, finance, and IT. LGC PT also offers an ISO / IEC 17043 accredited proficiency testing program for clinical laboratories outside of the United States who prefer a different schedule and sample format than U.S. laboratories.

Together, API and LGC PT support the American Proficiency Institute proficiency testing program, which is known for its innovation and exceptional service.

API administers all technical and regulatory aspects of the PT program; its team of Medical Laboratory Scientists are experts in proficiency testing with 174 years of combined experience in PT. The team is responsible for program planning, sample procurement, statistical review of participant data,performance evaluation, and technical support.

API is backed by LGC PT's customer service team, who are renowned for their personal and responsive service. In addition, the LGC PT Supply Chain assembles and ships >145,000 PT kits to API participants each year, with processes designed to help ensure the accuracy of the PT kits.

Main Duties and Responsibilities

As a part of Supply Chain team, the Shipping Assistant is responsible for assisting with the inbound and outbound materials, including samples and supplies; inventory control; order fulfillment; and shipping management.

• Assist in modulation of samples according to written specifications. This does include working with microbiology samples that may be considered "dangerous goods".
•  Assist in the transportation, stock control, warehousing, and monitoring of all goods in and out of the warehouse.
• Assess and monitor daily job functions, ensuring the provision of quality services in a cost effective/efficient manner.
• Participate in ongoing process improvement activities and other related activities.
• Clean, straighten, organize, and rotate stock items to maximize efficiency and cost effectiveness.
• Be accountable for both quality and quantity of output.
• Strong reliance on coordination of activities, as well as good planning skills and judgement, are essential to meet deadlines.
• Must be able to respond events and issues that threaten the productivity schedule and/or quality of operation, as well as the health and safety of team members.
• Assist in the unloading, unpacking, and verifying of incoming samples and supplies. This would include organizing either the shipping of or receipt and delivery of product to and from the facility, with focus on accuracy, efficiency, and time management.
• Recognize and notify the Fulfillment Coordinator of problems such as damages, shortages, and non-conformance to specifications. 
• Other duties as assigned.

Minimum Qualifications: 

• High School Diploma or Equivalent 
• General knowledge of the Microsoft Office suite

Preferred Qualifications: 

• 1-year of experience in shipping/production environment

Knowledge, Skills, Abilities, and Traits

• Strong organizational skills
• Up-to-date computer skills
• Ability to multitask and work independently
• Accuracy and attention to detail
• Ability to lift 50 lbs.
• Excellent communication skills
• Ability to be tactful and diplomatic with customers, outside organizations, and coworkers
• Ability to work well with people in a team environment
• Ability to work in a variety of environmental temperatures

Join LGC and become part of a team that values collaboration, integrity, and brilliance in all we do. We are committed to encouraging a workplace where everyone can thrive and contribute to our mission. Our positive and inclusive culture ensures that we can compete and succeed in our goals while encouraging respect and innovation.

Our values:

• PASSION
• CURIOSITY
• INTEGRITY
• BRILLIANCE
• RESPECT

LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or maternity, religion, or belief. Short listing, interviewing and selection will always be carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.

For more information about LGC, please visit our website www.lgcgroup.com

#scienceforasaferworld 

Science for a Safer World

A global life sciences leader partnering with customers worldwide to solve critical challenges in diagnosing, treating, feeding, and protecting our population.

All your information will be kept confidential according to EEO guidelines.