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Shipping Customer Service Jobs (NOW HIRING)

Gold Standard Auctions Llc

Shipper

Dallas, TX

$18/hr

With a focus on customer service and adherence to shipping regulations, you will be responsible for efficiently packing, labeling, and shipping customer orders. Responsibilities: * Order Fulfillment:

Clayens US LLC

Customer Service

Fitchburg, MA · On-site

$18 - $22/hr

This person is an integral member of the Operations team and will provide support to Production, Quality, Shipping. Customer Service is responsible for providing accurate, proactive communications to ...

Clayens

Customer Service

Fitchburg, MA · On-site

$16.25 - $22/hr

This person is an integral member of the Operations team and will provide support to Production, Quality, Shipping. Customer Service is responsible for providing accurate, proactive communications to ...

Clayens NP

Customer Service

Fitchburg, MA · On-site

$16.25 - $22/hr

This person is an integral member of the Operations team and will provide support to Production, Quality, Shipping. Customer Service is responsible for providing accurate, proactive communications to ...

Tigre

Customer Service Representative

Janesville, WI · On-site

$14.75 - $20/hr

From booking the order to shipping, Customer Service follows orders through the end. Primary Responsibilities * Be one point of contact for rep agencies and customers * Interact with customers ...

PrideStaff

Shipping Clerk/CSR

University Park, IL · On-site

$18/hr

PrideStaff is currently seeking a Shipping Clerk/CSR for a steel manufacturing client in University Park! You will be responsible for assisting with coordinating and scheduling timely shipment of ...

Tigre USA Inc

Customer Service Representative

Janesville, WI · On-site

$14.75 - $20/hr

From booking the order to shipping, Customer Service follows orders through the end. Primary Responsibilities  Be one point of contact for rep agencies and customers Interact with customers ...

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Shipping Customer Service information

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How much do shipping customer service jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for shipping customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are shipping customer service representatives?

Shipping customer service representatives are professionals who assist customers with inquiries and issues related to the shipping and delivery of goods. They handle tracking shipments, resolving delays, processing returns or claims, and providing information about shipping options, costs, and timelines. These representatives often communicate with customers by phone, email, or chat, serving as a bridge between clients and shipping operations to ensure a smooth delivery experience.

What is the difference between Shipping Customer Service vs Shipping Coordinator?

AspectShipping Customer ServiceShipping Coordinator
CredentialsHigh school diploma, customer service experienceHigh school diploma, logistics or supply chain knowledge
Work EnvironmentCustomer support centers, call centersWarehouse, shipping departments, logistics offices
Employer & Industry UsageRetail, e-commerce, manufacturingLogistics companies, warehouses, distribution centers
Common Search & ComparisonCustomer service roles in shippingLogistics and shipping planning roles

Shipping Customer Service focuses on assisting customers with shipping inquiries, tracking, and issue resolution. Shipping Coordinators handle the planning, scheduling, and coordination of shipments within the supply chain. While both roles involve shipping, the former emphasizes customer interaction, and the latter centers on logistics management.

What are some common challenges faced in a Shipping Customer Service role, and how can I prepare for them?

In a Shipping Customer Service position, you may encounter challenges such as resolving delivery delays, addressing lost or damaged shipments, and communicating complex shipping requirements to customers. It’s important to stay calm under pressure, be detail-oriented, and develop strong problem-solving skills. Familiarity with shipping software and logistics processes will help you handle these situations efficiently. Additionally, collaborating closely with warehouse and logistics teams can ensure quick resolutions and positive customer experiences.

What are the key skills and qualifications needed to thrive as a Shipping Customer Service representative, and why are they important?

To excel as a Shipping Customer Service representative, you need strong communication skills, thorough knowledge of shipping procedures, and experience with order processing, usually supported by a high school diploma or equivalent. Familiarity with shipping management software, CRM systems, and tracking tools is typically required. Problem-solving, patience, and attention to detail are vital soft skills for addressing customer concerns and handling logistical challenges. These abilities ensure timely, accurate shipments and positive customer experiences, which are essential to business operations and client satisfaction.
More about Shipping Customer Service jobs
What are the most commonly searched types of Shipping Customer Service jobs? The most popular types of Shipping Customer Service jobs are:
What job categories do people searching Shipping Customer Service jobs look for? The top searched job categories for Shipping Customer Service jobs are:
Shipping Customer Service jobs near you
Infographic showing various Shipping Customer Service job openings in the United States as of June 2026, with employment types broken down into 97% Full Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Shipping and Customer Service Clerk

SMARTCARDIA INC

Woodland, CA • On-site

$20/hr

Full-time

Posted 24 days ago

Job description


Job Summary
MUST LIVE IN CHICAGO AREA.  THIS IS A FULL TIME, IN-OFFICE JOB.  Please do not apply if you are not local.
We are a cardiac monitoring company seeking a Shipping and Customer Service Representative to join our team. In this role, you will manage the full lifecycle of our cardiac monitoring devices—from preparing and shipping patches and monitors to patients and clinics, to serving as a friendly point of contact for incoming questions and support requests. You will help ensure that patients and healthcare providers receive their devices accurately, on time, and with a positive service experience. The ideal candidate has strong attention to detail, excellent communication skills, and a commitment to integrity, recognizing that our work directly supports patient care.

Responsibilities
Shipping & Fulfillment

  • Receive and process device orders for patients, clinics, and hospital partners
  • Label, pack, and prepare cardiac monitoring devices and accessories for outbound shipment
  • Document products shipped and received, including device serial/lot tracking
  • Arrange for incoming shipments and ensure adequate, organized storage space
  • Distribute packages and supplies internally
  • Organize and maintain the stockroom and device inventory
  • Create and present shipping and inventory reports
Customer Service

  • Serve as a first point of contact for patients, clinics, and providers via phone and email
  • Answer questions about device shipments, returns, tracking, and basic device handling
  • Coordinate device returns, replacements, and exchanges
  • Resolve order discrepancies, shipping issues, and incorrect orders promptly and professionally
  • Document customer interactions and escalate clinical or technical questions to the appropriate team
  • Follow up to ensure issues are resolved and customers are satisfied
Compliance

  • Adhere to all health and safety guidelines, HIPAA/patient privacy requirements, and internal procedures
  • Handle medical devices in accordance with company quality and regulatory standards

Qualifications
  • Previous experience as a Shipping Clerk, Customer Service Representative, or in a similar role is preferred (experience in a medical device, healthcare, or regulated environment is a plus)
  • High school diploma/GED
  • Basic math and computer skills; comfort with order management and shipping software
  • Strong communication and interpersonal skills, with a patient-focused, professional demeanor
  • Understanding of health and safety regulations; familiarity with handling medical devices or HIPAA a plus
  • Excellent organizational skills and attention to detail
  • Physical ability to stand for long periods and lift heavy objects
  • Ability to work a flexible schedule