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Shipping Customer Service Jobs (NOW HIRING)

Gates

Customer Service/Shipping Specialist

Elizabethtown, KY · On-site

$15.50 - $20.75/hr

Located in our Elizabethtown, KY facility, you will be a Customer Service / Shipping & Inventory Specialist.In this role, you will be directing and scheduling the operations department based on ...

LGC Group

Shipping Assistant

Traverse City, MI

$16 - $20.50/hr

These services include packaging and shipping, customer service, sales and marketing, finance, and IT. LGC PT also offers an ISO / IEC 17043 accredited proficiency testing program for clinical ...

LGC Group

Shipping Assistant

Traverse City, MI · On-site

$16 - $20.50/hr

These services include packaging and shipping, customer service, sales and marketing, finance, and IT. LGC PT also offers an ISO / IEC 17043 accredited proficiency testing program for clinical ...

LGC Group

Shipping Assistant

Traverse City, MI · On-site

$16 - $20.50/hr

These services include packaging and shipping, customer service, sales and marketing, finance, and IT. LGC PT also offers an ISO / IEC 17043 accredited proficiency testing program for clinical ...

Bolger

Shipping Clerk & Material Handler

Minneapolis, MN · On-site

$21.50 - $23.50/hr

This role is responsible for accurately preparing and shipping customer orders, transporting ... Effective communication and customer service skills. * Ability to work independently while ...

Clayens NP

Customer Service

Fitchburg, MA · On-site

$16.25 - $22/hr

This person is an integral member of the Operations team and will provide support to Production, Quality, Shipping. Customer Service is responsible for providing accurate, proactive communications to ...

Xylem

Shipping Associate

Yellow Springs, OH · On-site

$18/hr

We invite passionate individuals to join our team, dedicated to exceeding customer expectations ... Xylem, Inc. is a leading global water technology company servicing more than 150 countries and is ...

Clayens

Customer Service

Fitchburg, MA · On-site

$16.25 - $22/hr

This person is an integral member of the Operations team and will provide support to Production, Quality, Shipping. Customer Service is responsible for providing accurate, proactive communications to ...

Customer Service Manager

Be Seen First

Customer Success Specialist

Roselle, IL · On-site

$52K - $60K/yr

You will play a key role in ensuring customers receive excellent service and support throughout the ... shipping teams to ensure smooth and timely fulfillment. This position offers strong long-term ...

Clayens US LLC

Customer Service

Fitchburg, MA · On-site

$16.25 - $22/hr

This person is an integral member of the Operations team and will provide support to Production, Quality, Shipping. Customer Service is responsible for providing accurate, proactive communications to ...

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All JobsShipping Customer Service Jobs

Shipping Customer Service information

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How much do shipping customer service jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for shipping customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a shipping customer service representative?

Shipping customer service representatives are professionals who assist customers with inquiries and issues related to the shipping and delivery of goods. They handle tracking shipments, resolving delays, processing returns or claims, and providing information about shipping options, costs, and timelines. These representatives often communicate with customers by phone, email, or chat, serving as a bridge between clients and shipping operations to ensure a smooth delivery experience.

What is the difference between Shipping Customer Service vs Shipping Coordinator?

AspectShipping Customer ServiceShipping Coordinator
CredentialsHigh school diploma, customer service experienceHigh school diploma, logistics or supply chain knowledge
Work EnvironmentCustomer support centers, call centersWarehouse, shipping departments, logistics offices
Employer & Industry UsageRetail, e-commerce, manufacturingLogistics companies, warehouses, distribution centers
Common Search & ComparisonCustomer service roles in shippingLogistics and shipping planning roles

Shipping Customer Service focuses on assisting customers with shipping inquiries, tracking, and issue resolution. Shipping Coordinators handle the planning, scheduling, and coordination of shipments within the supply chain. While both roles involve shipping, the former emphasizes customer interaction, and the latter centers on logistics management.

What are some common challenges faced in a shipping customer service role, and how can I prepare for them?

In a Shipping Customer Service position, you may encounter challenges such as resolving delivery delays, addressing lost or damaged shipments, and communicating complex shipping requirements to customers. It’s important to stay calm under pressure, be detail-oriented, and develop strong problem-solving skills. Familiarity with shipping software and logistics processes will help you handle these situations efficiently. Additionally, collaborating closely with warehouse and logistics teams can ensure quick resolutions and positive customer experiences.

What are the key skills and qualifications needed to thrive as a shipping customer service representative, and why are they important?

To excel as a Shipping Customer Service representative, you need strong communication skills, thorough knowledge of shipping procedures, and experience with order processing, usually supported by a high school diploma or equivalent. Familiarity with shipping management software, CRM systems, and tracking tools is typically required. Problem-solving, patience, and attention to detail are vital soft skills for addressing customer concerns and handling logistical challenges. These abilities ensure timely, accurate shipments and positive customer experiences, which are essential to business operations and client satisfaction.
More about Shipping Customer Service jobs
What are the most commonly searched types of Shipping Customer Service jobs? The most popular types of Shipping Customer Service jobs are:
What job categories do people searching Shipping Customer Service jobs look for? The top searched job categories for Shipping Customer Service jobs are:
Shipping Customer Service jobs near you
Infographic showing various Shipping Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service / Shipping Receiving

AtWork - Orlando North

Orlando, FL • On-site

$18/hr

Other

Re-posted 12 days ago

Job description

Customer Service & Shipping Coordinator Orlando, FL Full-Time | Monday– Friday | 8: 00 AM – 5: 00 PM $18.00 per hour | Temp-to-Hire HYBRID POSITION / TIME SPLIT BETWEEN WAREHOUSE AND OFFICE Position Overview Our client is seeking a dependable Customer Service & Shipping Coordinator to support daily customer service and shipping operations. This role is ideal for someone with strong customer service skills who also has experience with shipping, receiving, and order processing. Responsibilities Assist customers by phone and email. Process customer orders, quotes, and shipment updates. Prepare shipping labels usingUPS/FedEx systems. Track incoming and outgoing shipments. Receive and verify deliveries. Scan inventory using handheld barcode scanners. Assist with shipping, receiving, packaging, and order fulfillment. Move materials using amanual pallet jack(no forklift required). Qualifications 2+ years of customer service experience. Shipping & receiving experience required. Experience withUPS, FedEx, or similar shipping software. Comfortable using barcode scanners and computers. Strong data entry, communication, and organizational skills. Ability to work independently and in a team environment. Why Apply? Monday– Friday schedule (No weekends) Stable temp-to-hire opportunity Friendly team environment Opportunity for long-term growth Work Location: In person

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