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Shipping Customer Service Jobs (NOW HIRING)

Enpro

Shipping Clerk

Houston, TX · On-site

$15.75 - $18.50/hr

Monitor and respond to group email inboxes, communicating promptly with Receiving, Customer Service, and Operations to support daily workflow and resolve shipping-related questions. * Complete ...

Enpro Industries

Shipping Clerk

Houston, TX · On-site

$15.75 - $18.50/hr

Monitor and respond to group email inboxes, communicating promptly with Receiving, Customer Service, and Operations to support daily workflow and resolve shipping-related questions. * Complete ...

LGC Group

Shipping Assistant

Traverse City, MI · On-site

$16 - $20.50/hr

These services include packaging and shipping, customer service, sales and marketing, finance, and IT. LGC PT also offers an ISO / IEC 17043 accredited proficiency testing program for clinical ...

LGC Group

Shipping Assistant

Traverse City, MI · On-site

$16 - $20.50/hr

These services include packaging and shipping, customer service, sales and marketing, finance, and IT. LGC PT also offers an ISO / IEC 17043 accredited proficiency testing program for clinical ...

LGC Group

Shipping Assistant

Traverse City, MI · On-site

$16 - $20.50/hr

These services include packaging and shipping, customer service, sales and marketing, finance, and IT. LGC PT also offers an ISO / IEC 17043 accredited proficiency testing program for clinical ...

LGC Group

Shipping Assistant

Traverse City, MI

$16 - $20.50/hr

These services include packaging and shipping, customer service, sales and marketing, finance, and IT. LGC PT also offers an ISO / IEC 17043 accredited proficiency testing program for clinical ...

LGC Group

Shipping Assistant

Traverse City, MI · On-site

$16 - $20.50/hr

These services include packaging and shipping, customer service, sales and marketing, finance, and IT. LGC PT also offers an ISO / IEC 17043 accredited proficiency testing program for clinical ...

LGC Group

Shipping Assistant

Traverse City, MI · On-site

$16 - $20.50/hr

These services include packaging and shipping, customer service, sales and marketing, finance, and IT. LGC PT also offers an ISO / IEC 17043 accredited proficiency testing program for clinical ...

Gold Standard Auctions Llc

Shipper

Farmers Branch, TX

$18/hr

With a focus on customer service and adherence to shipping regulations, you will be responsible for efficiently packing, labeling, and shipping customer orders. Responsibilities: * Order Fulfillment:

Gold Standard Auctions Llc

Shipper

Farmers Branch, TX

$18/hr

With a focus on customer service and adherence to shipping regulations, you will be responsible for efficiently packing, labeling, and shipping customer orders. Responsibilities: * Order Fulfillment:

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All JobsShipping Customer Service Jobs

Shipping Customer Service information

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$9

$18

$26

How much do shipping customer service jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for shipping customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are shipping customer service representatives?

Shipping customer service representatives are professionals who assist customers with inquiries and issues related to the shipping and delivery of goods. They handle tracking shipments, resolving delays, processing returns or claims, and providing information about shipping options, costs, and timelines. These representatives often communicate with customers by phone, email, or chat, serving as a bridge between clients and shipping operations to ensure a smooth delivery experience.

What is the difference between Shipping Customer Service vs Shipping Coordinator?

AspectShipping Customer ServiceShipping Coordinator
CredentialsHigh school diploma, customer service experienceHigh school diploma, logistics or supply chain knowledge
Work EnvironmentCustomer support centers, call centersWarehouse, shipping departments, logistics offices
Employer & Industry UsageRetail, e-commerce, manufacturingLogistics companies, warehouses, distribution centers
Common Search & ComparisonCustomer service roles in shippingLogistics and shipping planning roles

Shipping Customer Service focuses on assisting customers with shipping inquiries, tracking, and issue resolution. Shipping Coordinators handle the planning, scheduling, and coordination of shipments within the supply chain. While both roles involve shipping, the former emphasizes customer interaction, and the latter centers on logistics management.

What are some common challenges faced in a Shipping Customer Service role, and how can I prepare for them?

In a Shipping Customer Service position, you may encounter challenges such as resolving delivery delays, addressing lost or damaged shipments, and communicating complex shipping requirements to customers. It’s important to stay calm under pressure, be detail-oriented, and develop strong problem-solving skills. Familiarity with shipping software and logistics processes will help you handle these situations efficiently. Additionally, collaborating closely with warehouse and logistics teams can ensure quick resolutions and positive customer experiences.

What are the key skills and qualifications needed to thrive as a Shipping Customer Service representative, and why are they important?

To excel as a Shipping Customer Service representative, you need strong communication skills, thorough knowledge of shipping procedures, and experience with order processing, usually supported by a high school diploma or equivalent. Familiarity with shipping management software, CRM systems, and tracking tools is typically required. Problem-solving, patience, and attention to detail are vital soft skills for addressing customer concerns and handling logistical challenges. These abilities ensure timely, accurate shipments and positive customer experiences, which are essential to business operations and client satisfaction.
More about Shipping Customer Service jobs
What are the most commonly searched types of Shipping Customer Service jobs? The most popular types of Shipping Customer Service jobs are:
What job categories do people searching Shipping Customer Service jobs look for? The top searched job categories for Shipping Customer Service jobs are:
Shipping Customer Service jobs near you
Infographic showing various Shipping Customer Service job openings in the United States as of June 2026, with employment types broken down into 97% Full Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Shipping Coordinator

Customer Service Shipping Coordinator

inSync Staffing

Hudson, NH • On-site

$18 - $20/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted 5 days ago

Key responsibilities

  • Coordinate domestic and international shipments, including routing, scheduling, and tracking.

  • Handle customer and sales representative inquiries via phone and email and process orders.

  • Greet visitors, provide front office coverage, and process incoming mail and packages.

Job description

Customer Service Shipping Coordinator

Pay Rate: $18.00–$20.00/hour (DOE)

Location: Hudson, NH 03051 (Onsite)

Schedule: Monday – Friday | 8:00 AM – 4:30 PM

Duration: 3-Month Leave of Absence Coverage


Overview

Seeking a Customer Service Shipping Coordinator to support domestic and international shipping operations while providing backup customer service support. This role is responsible for order processing, freight coordination, shipping documentation, customer communication, and front office administrative support.


Responsibilities

Shipping & Logistics

  • Coordinate domestic and international shipments, including routing, scheduling, and tracking.
  • Prepare and verify shipping documentation, including Bills of Lading (BOLs) and international paperwork.
  • Ensure orders are shipped accurately and invoiced on time.
  • Provide freight quotes, expedited shipping options, and tracking information.
  • Investigate and resolve shipping, delivery, and transportation issues.
  • Generate shipping reports and maintain records in QuickBooks.
  • Follow ISO procedures and perform shipping inspections prior to release.


Customer Service

  • Handle customer and sales representative inquiries via phone and email.
  • Process orders and set up new customer accounts.
  • Support special requests, including custom orders and color matching.
  • Provide SDS documentation and maintain delivery performance records.
  • Review purchase orders for accuracy and communicate order changes proactively.
  • Maintain knowledge of products, pricing, and lead times.


Administrative Support

  • Greet visitors and provide front office coverage.
  • Process incoming mail and packages.
  • Run and distribute daily production reports.
  • Maintain strong working relationships with internal teams and customers.


Requirements

  • Previous experience in customer service, shipping, logistics, or order processing.
  • Experience with Bills of Lading, freight coordination, and shipping documentation preferred.
  • Strong computer skills; QuickBooks experience is a plus.
  • Excellent communication and organizational skills.
  • Ability to multitask and work effectively in a fast-paced environment.
  • High attention to detail and commitment to accuracy.
  • Experience supporting both internal and external customers.


Benefits: Employee contribution required

  • Medical Insurance
  • Health Savings Account (HSA)
  • Dental Insurance
  • Vision Insurance
  • Flexible Spending Account (FSA)
  • Life Insurance
  • Retirement Plan

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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About inSync Staffing

Sourced by ZipRecruiter

InSync Staffing is a US-based staffing agency headquartered in King of Prussia, PA. The company operates within the staffing and recruiting industry, and is dedicated to providing workforce solutions to a varied range of industries. Its services encompass an array of staffing necessities including, but not limited to, temporary and contract staffing, direct hire, and project-based staffing. InSync's inception dates back to the year 2008. Propelled by the mission to provide an unparalleled service based on the principles of reliability, competence, and integrity, InSync Staffing continually strives to connect highly qualified professionals to the right job opportunities.

Company size

501 - 1,000 Employees

Headquarters location

King of Prussia, PA, US

Year founded

2011

Social media

Facebook

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