Shipping Customer Service Jobs (NOW HIRING)

Job Summary:

The Shipping Clerk is responsible for accurately picking, packing, and shipping customer orders—including domestic and international (export) shipments—while maintaining a safe and organized work environment. This role ensures that products are prepared, packaged, documented, and shipped in accordance with company procedures, customer requirements, international trade regulations, and carrier guidelines.

The Shipping Clerk plays a critical role in meeting delivery commitments by verifying order accuracy, preventing damage, ensuring export compliance, and supporting efficient warehouse operations.

Essential Functions:

• Pick customer orders accurately from inventory using pick lists, ERP system, and/or shipping documentation to ensure correct items and quantities are selected.
• Pack products securely and efficiently using appropriate materials and methods to prevent damage during handling and transit while meeting customer, carrier, and international shipping requirements.
• Prepare shipments for outbound delivery, including labeling, weighing, staging, and verifying shipment accuracy prior to carrier pickup.
• Prepare and process export shipments, ensuring compliance with international shipping regulations, customs requirements, and company policies (e.g., commercial invoices, packing lists, certificates of origin, export declarations).
• Coordinate with freight forwarders, customs brokers, and carriers to ensure timely and accurate export shipments.
• Verify export documentation accuracy, including HTS codes, country of origin, and shipment values to ensure compliance with U.S. export regulations.
• Maintain knowledge of export compliance requirements, including EAR/ITAR regulations where applicable, and escalate issues when needed.
• Monitor and respond to group email inboxes, communicating promptly with Receiving, Customer Service, and Operations to support daily workflow and resolve shipping-related questions.
• Complete required shipping documentation and system transactions accurately and timely, ensuring shipment records, tracking information, and inventory updates are correct for both domestic and export shipments.
• Collaborate with internal colleagues to resolve discrepancies, communicate delivery issues, and support smooth hand-offs between warehouse and other areas.
• Operate material handling equipment safely, such as pallet jacks or forklifts, and follow all safety procedures to maintain a safe work environment.

Minimum Qualifications:

• Two years of experience in shipping/receiving preferred.
• Experience operating material‑handling equipment (forklifts, pallet jacks); forklift certification preferred but not required. 
• Strong organizational skills and attention to detail.
• Ability to read, analyze, and follow written instructions.
• Comfortable handling multiple tasks and meeting deadlines.
• Strong communication skills.
• PC skills - Microsoft Office and ERP systems knowledge.
• Experience with international shipping/export documentation and compliance preferred.
• Familiarity with export regulations (EAR/ITAR), Incoterms, and HTS classification is a plus.
• Ability to lift and move heavy materials as required.

Physical Requirements:

• Ability to walk, stand, or sit for extended periods of time.
• Ability to lift material up to 35 pounds as needed.
• Ability to work in warehouse conditions subject to seasonal temperature variations. 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Garlock is a subsidiary of Enpro, a leading industrial technology company focused on critical applications across many end-markets, including semiconductor, industrial process, commercial vehicle, sustainable power generation, aerospace, food and pharma, photonics and life sciences.

At Enpro, we believe that diversity drives innovation and inclusion fosters growth. We are committed to creating a workplace where everyone feels valued and respected. Our employment decisions are based on merit, qualifications, and business needs, without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, marital status, military service, or any other status protected by applicable law.  If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Human Resources, and we will make all reasonable efforts to accommodate your request.

Enpro carefully considers a wide range of compensation factors including the background, education, training, and experience required, as well as geographic considerations such as cost of labor, and applicable local and state laws. These considerations can cause offered compensation to vary. Actual offers will be based on the individual candidate. Bonus, gainshare, and/or equity may be eligible for this position. Enpro offers a range of benefits including, but not limited to medical, dental, vision, life, 401(k) matching, and other supplemental insurance options.

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