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Shipping Customer Service Jobs (NOW HIRING)

Estex Manufacturing

Shipping Associate

Fairburn, GA

$15.50 - $18.50/hr

The Shipping Associate works closely with production, inventory, and customer service teams to maintain efficient shipping operations and support overall operational goals. Key Responsibilities:

Ecopack USA Inc.

Shipping & Receiving

Tonawanda, NY · On-site

As a Shipping & Receiving team member at Ecopack USA Inc., you will be an integral part in the ... Communicating shipment status and inventory issues with Customer Service, Purchasing, and ...

Enpro

Shipping Clerk

Houston, TX · On-site

$15.75 - $18.50/hr

Monitor and respond to group email inboxes, communicating promptly with Receiving, Customer Service, and Operations to support daily workflow and resolve shipping-related questions. * Complete ...

Enpro Industries

Shipping Clerk

Houston, TX · On-site

$15.75 - $18.50/hr

Monitor and respond to group email inboxes, communicating promptly with Receiving, Customer Service, and Operations to support daily workflow and resolve shipping-related questions. * Complete ...

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How much do shipping customer service jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for shipping customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a shipping customer service representative?

Shipping customer service representatives are professionals who assist customers with inquiries and issues related to the shipping and delivery of goods. They handle tracking shipments, resolving delays, processing returns or claims, and providing information about shipping options, costs, and timelines. These representatives often communicate with customers by phone, email, or chat, serving as a bridge between clients and shipping operations to ensure a smooth delivery experience.

What is the difference between Shipping Customer Service vs Shipping Coordinator?

AspectShipping Customer ServiceShipping Coordinator
CredentialsHigh school diploma, customer service experienceHigh school diploma, logistics or supply chain knowledge
Work EnvironmentCustomer support centers, call centersWarehouse, shipping departments, logistics offices
Employer & Industry UsageRetail, e-commerce, manufacturingLogistics companies, warehouses, distribution centers
Common Search & ComparisonCustomer service roles in shippingLogistics and shipping planning roles

Shipping Customer Service focuses on assisting customers with shipping inquiries, tracking, and issue resolution. Shipping Coordinators handle the planning, scheduling, and coordination of shipments within the supply chain. While both roles involve shipping, the former emphasizes customer interaction, and the latter centers on logistics management.

What are some common challenges faced in a shipping customer service role, and how can I prepare for them?

In a Shipping Customer Service position, you may encounter challenges such as resolving delivery delays, addressing lost or damaged shipments, and communicating complex shipping requirements to customers. It’s important to stay calm under pressure, be detail-oriented, and develop strong problem-solving skills. Familiarity with shipping software and logistics processes will help you handle these situations efficiently. Additionally, collaborating closely with warehouse and logistics teams can ensure quick resolutions and positive customer experiences.

What are the key skills and qualifications needed to thrive as a shipping customer service representative, and why are they important?

To excel as a Shipping Customer Service representative, you need strong communication skills, thorough knowledge of shipping procedures, and experience with order processing, usually supported by a high school diploma or equivalent. Familiarity with shipping management software, CRM systems, and tracking tools is typically required. Problem-solving, patience, and attention to detail are vital soft skills for addressing customer concerns and handling logistical challenges. These abilities ensure timely, accurate shipments and positive customer experiences, which are essential to business operations and client satisfaction.
More about Shipping Customer Service jobs
What are the most commonly searched types of Shipping Customer Service jobs? The most popular types of Shipping Customer Service jobs are:
What job categories do people searching Shipping Customer Service jobs look for? The top searched job categories for Shipping Customer Service jobs are:
Shipping Customer Service jobs near you
Infographic showing various Shipping Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Shipping & Customer Service Clerk

Whirlwind Steel Buildings Inc

Houston, TX • On-site

$15.25 - $18/hr

Other

Medical, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Description

Company Overview: Whirlwind Steel is a premier metal building manufacturer specializing in the design, fabrication, and delivery of top-quality metal structures. Our unwavering commitment to excellence, innovation, and customer satisfaction has positioned us as an industry leader. This has allowed us to become creators and distributors of buildings and products that people use to live, learn, worship, work, and play.


Job Summary:  

Whirlwind Steel is seeking a Shipping & Customer Service Clerk to support our shipping operations while providing outstanding service to internal teams, customers, and transportation partners. This role is responsible for communicating order updates, resolving shipping-related concerns, and helping ensure products are delivered accurately and on time.


The ideal candidate is organized, customer-focused, and enjoys working in a fast-paced manufacturing environment where communication and attention to detail are essential.


Key Responsibilities:

  • Serve as a primary point of contact for shipping-related questions from customers, sales representatives, and internal departments.
  • Provide timely updates regarding order status, shipment schedules, and delivery information.
  • Monitor shipping schedules and communicate any delays or material shortages.
  • Assist in resolving customer concerns related to shipping, deliveries, or order status.
  • Prepare and maintain shipping documentation and records using company systems.
  • Ensure accurate communication between shipping, manufacturing, sales, and logistics teams.
  • Support continuous improvement efforts that enhance customer satisfaction and shipping efficiency.
  • Perform other duties as assigned.

Requirements

Qualifications:

  • High school diploma or GED required.
  • Previous experience in customer service, shipping, logistics, manufacturing, or warehouse operations preferred.
  • Strong customer service and communication skills.
  • Excellent organizational skills with the ability to manage multiple priorities.
  • Ability to work independently and collaboratively in a team environment.
  • Comfortable working in a fast-paced manufacturing setting.
  • Proficient with computers; experience with Microsoft Office is preferred.
  • Experience with ERP or shipping software is a plus.
  • Bilingual (English/Spanish) is a plus.
  • Must be able to lift, push, or pull up to 50 pounds and safely climb onto trailers when needed.

Work Environment:  

This position works in both office and manufacturing settings and requires regular interaction with production, warehouse, transportation, and sales personnel. Employees may be exposed to changing weather conditions, industrial noise, and warehouse equipment. Required personal protective equipment (PPE), including safety glasses and steel-toe footwear, must be worn in designated areas.


Benefits: Whirlwind Steel offers a competitive compensation package, including salary, paid time off, and benefits such as healthcare, retirement plans, and more.

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