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Shipping Customer Service Jobs (NOW HIRING)

GSP Companies

Fulfillment - Shipping

Madison, WI · On-site

$16.50/hr

Now hiring 1st shift shipping associate! Become a part of a dedicated team that gets orders ... ready for customers relying on GSP Companies services throughout the US. Find the right GSP ...

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Shipping Customer Service information

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How much do shipping customer service jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for shipping customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are shipping customer service representatives?

Shipping customer service representatives are professionals who assist customers with inquiries and issues related to the shipping and delivery of goods. They handle tracking shipments, resolving delays, processing returns or claims, and providing information about shipping options, costs, and timelines. These representatives often communicate with customers by phone, email, or chat, serving as a bridge between clients and shipping operations to ensure a smooth delivery experience.

What is the difference between Shipping Customer Service vs Shipping Coordinator?

AspectShipping Customer ServiceShipping Coordinator
CredentialsHigh school diploma, customer service experienceHigh school diploma, logistics or supply chain knowledge
Work EnvironmentCustomer support centers, call centersWarehouse, shipping departments, logistics offices
Employer & Industry UsageRetail, e-commerce, manufacturingLogistics companies, warehouses, distribution centers
Common Search & ComparisonCustomer service roles in shippingLogistics and shipping planning roles

Shipping Customer Service focuses on assisting customers with shipping inquiries, tracking, and issue resolution. Shipping Coordinators handle the planning, scheduling, and coordination of shipments within the supply chain. While both roles involve shipping, the former emphasizes customer interaction, and the latter centers on logistics management.

What are some common challenges faced in a Shipping Customer Service role, and how can I prepare for them?

In a Shipping Customer Service position, you may encounter challenges such as resolving delivery delays, addressing lost or damaged shipments, and communicating complex shipping requirements to customers. It’s important to stay calm under pressure, be detail-oriented, and develop strong problem-solving skills. Familiarity with shipping software and logistics processes will help you handle these situations efficiently. Additionally, collaborating closely with warehouse and logistics teams can ensure quick resolutions and positive customer experiences.

What are the key skills and qualifications needed to thrive as a Shipping Customer Service representative, and why are they important?

To excel as a Shipping Customer Service representative, you need strong communication skills, thorough knowledge of shipping procedures, and experience with order processing, usually supported by a high school diploma or equivalent. Familiarity with shipping management software, CRM systems, and tracking tools is typically required. Problem-solving, patience, and attention to detail are vital soft skills for addressing customer concerns and handling logistical challenges. These abilities ensure timely, accurate shipments and positive customer experiences, which are essential to business operations and client satisfaction.
More about Shipping Customer Service jobs
What are the most commonly searched types of Shipping Customer Service jobs? The most popular types of Shipping Customer Service jobs are:
What job categories do people searching Shipping Customer Service jobs look for? The top searched job categories for Shipping Customer Service jobs are:
Shipping Customer Service jobs near you
Infographic showing various Shipping Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Shipping & Customer Service Coordinator

LHH US

Milwaukee, WI • On-site

$21 - $24/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Job description

Shipping & Customer Service Coordinator
Location: Sussex, WI
I'm partnering with a growing machining job shop in Sussex, WI looking to add a Shipping & Customer Service Coordinator to their team. This is a hands-on role supporting both customer communication and shipping/logistics operations.
What you'll be doing:
  • Enter customer orders and product information into the system with a high level of accuracy
  • Maintain and track inventory to ensure data integrity and availability
  • Coordinate outbound shipments, including scheduling trucks and carriers
  • Prepare and process shipping documentation, including bills of lading
  • Communicate with customers regarding order status, updates, and questions
  • Work closely with production and internal teams to ensure timely delivery
  • Support general administrative and coordination tasks as needed
✅ What we're looking for:
  • Prior experience in customer service, shipping/logistics, or manufacturing support role
  • Strong attention to detail and organizational skills
  • Comfortable working in a fast-paced, hands-on shop environment
  • Experience with ERP or order entry systems preferred
  • Strong communication skills-both written and verbal
  • Ability to balance multiple priorities and stay on top of deadlines
Why consider this role:
  • Variety in day-to-day responsibilities
  • Close interaction with both customers and internal teams
  • Opportunity to make an immediate impact in a growing operation
  • Stable, team-oriented manufacturing environment
If you're someone who enjoys staying organized, communicating with customers, and keeping things moving operationally, I'd love to connect.
Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
Pay Details: $21.00 to $24.00 per hour
Search managed by: Melissa Braaten-Krueger
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.