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Shipping Customer Service Jobs (NOW HIRING)

Shipping Store

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Retail Shipping - Customer Service (FedEx, UPS, DHL)

Brooklyn, NY · On-site

$17 - $20/hr

Use computer systems for shipping tasks * Provide friendly, efficient customer service * Assist with shipping needs and solutions * Keep the workspace clean and organized * Handle additional duties ...

Shipping Store

Be Seen First

Retail Shipping - Customer Service (FedEx, UPS, DHL)

Brooklyn, NY · On-site

$17 - $20/hr

Use computer systems for shipping tasks * Provide friendly, efficient customer service * Assist with shipping needs and solutions * Keep the workspace clean and organized * Handle additional duties ...

GSP Companies

Fulfillment - Shipping

Madison, WI · On-site

$16.50/hr

Now hiring 1st shift shipping associate! Become a part of a dedicated team that gets orders ... ready for customers relying on GSP Companies services throughout the US. Find the right GSP ...

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How much do shipping customer service jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for shipping customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are shipping customer service representatives?

Shipping customer service representatives are professionals who assist customers with inquiries and issues related to the shipping and delivery of goods. They handle tracking shipments, resolving delays, processing returns or claims, and providing information about shipping options, costs, and timelines. These representatives often communicate with customers by phone, email, or chat, serving as a bridge between clients and shipping operations to ensure a smooth delivery experience.

What is the difference between Shipping Customer Service vs Shipping Coordinator?

AspectShipping Customer ServiceShipping Coordinator
CredentialsHigh school diploma, customer service experienceHigh school diploma, logistics or supply chain knowledge
Work EnvironmentCustomer support centers, call centersWarehouse, shipping departments, logistics offices
Employer & Industry UsageRetail, e-commerce, manufacturingLogistics companies, warehouses, distribution centers
Common Search & ComparisonCustomer service roles in shippingLogistics and shipping planning roles

Shipping Customer Service focuses on assisting customers with shipping inquiries, tracking, and issue resolution. Shipping Coordinators handle the planning, scheduling, and coordination of shipments within the supply chain. While both roles involve shipping, the former emphasizes customer interaction, and the latter centers on logistics management.

What are some common challenges faced in a Shipping Customer Service role, and how can I prepare for them?

In a Shipping Customer Service position, you may encounter challenges such as resolving delivery delays, addressing lost or damaged shipments, and communicating complex shipping requirements to customers. It’s important to stay calm under pressure, be detail-oriented, and develop strong problem-solving skills. Familiarity with shipping software and logistics processes will help you handle these situations efficiently. Additionally, collaborating closely with warehouse and logistics teams can ensure quick resolutions and positive customer experiences.

What are the key skills and qualifications needed to thrive as a Shipping Customer Service representative, and why are they important?

To excel as a Shipping Customer Service representative, you need strong communication skills, thorough knowledge of shipping procedures, and experience with order processing, usually supported by a high school diploma or equivalent. Familiarity with shipping management software, CRM systems, and tracking tools is typically required. Problem-solving, patience, and attention to detail are vital soft skills for addressing customer concerns and handling logistical challenges. These abilities ensure timely, accurate shipments and positive customer experiences, which are essential to business operations and client satisfaction.
More about Shipping Customer Service jobs
What are the most commonly searched types of Shipping Customer Service jobs? The most popular types of Shipping Customer Service jobs are:
What job categories do people searching Shipping Customer Service jobs look for? The top searched job categories for Shipping Customer Service jobs are:
Shipping Customer Service jobs near you
Infographic showing various Shipping Customer Service job openings in the United States as of June 2026, with employment types broken down into 97% Full Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Shipping & Customer Service Coordinator

Shipping & Customer Service Coordinator

McIntyre Tile

Healdsburg, CA • On-site

$25 - $35/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 21 days ago

Key responsibilities

  • Coordinate all outgoing domestic and international shipments, including preparing shipping documentation and scheduling freight pickups.

  • Process customer orders accurately, respond to customer inquiries, and provide order updates and shipment tracking information.

  • Maintain organized records and filing systems, and assist with basic administrative tasks to support sales and production teams.

Job description

Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Vision insurance

Position Overview
We are seeking a detail-oriented and customer-focused Shipping & Customer Service Coordinator to join our growing tile manufacturing team. This role is responsible for managing all outgoing domestic and international shipments while providing exceptional customer service and general office support. The ideal candidate is organized, proactive, and comfortable working in a fast-paced production environment. A background in shipping logistics is essential.
Key Responsibilities
Shipping & Logistics
  • Coordinate all outgoing domestic and international shipments
  • Prepare shipping documentation, including bills of lading, commercial invoices, packing lists, and export paperwork
  • Schedule freight pickups with carriers and freight forwarders
  • Track shipments and proactively resolve delivery issues
  • Ensure compliance with international shipping regulations and customs requirements
  • Communicate with production and warehouse teams to ensure timely fulfillment
  • Maintain accurate shipping records and inventory documentation

Customer Service
  • Process customer orders accurately and efficiently
  • Respond to customer inquiries via phone and email regarding products, pricing, availability, and shipping timelines
  • Provide order updates and shipment tracking information
  • Resolve customer concerns in a professional and timely manner
  • Build strong relationships with domestic and international clients

General Staff Support
  • Maintain organized records and filing systems
  • Assist with basic administrative tasks
  • Support sales and production teams with documentation and coordination
  • Contribute to process improvements for shipping and customer experience

Qualifications
  • 2+ years of experience in shipping, logistics, customer service, or administrative support
  • Experience with international shipping and export documentation preferred
  • Strong communication skills (written and verbal)
  • Excellent organizational and multitasking abilities
  • Proficiency in Microsoft Office (Excel, Word, Outlook)
  • Experience with ERP or order management systems is a plus
  • Ability to work independently and as part of a team

Key Skills
  • Attention to detail
  • Problem-solving mindset
  • Time management
  • Customer-focused attitude
  • Ability to manage multiple priorities

Work Environment
  • Office setting within a small tile manufacturing facility
  • Collaborative team atmosphere
  • Fast-paced environment with production deadlines

Compensation: $25.00 - $35.00 per hour
Artisan, Handcrafted tiles
Get to know our exceptional tiles, expertly made in the USA. For over 50 years, we've proudly produced made-to-order tiles that are beautiful, durable, and unlike any other.
About McIntyre
For over 50 years, McIntyre Tile has been producing handmade ceramic tile in the heart of Healdsburg, California. Our tiles feature timeless glazes and durability designed to last generations.
It began in California wine country
The McIntyre Tile Company was founded in 1972 by a group of innovative ceramicists entranced by the beauty of artisanal pottery. Inspired by the local natural landscape in Healdsburg, California, the artists designed and developed their first handmade ceramic tiles, then stoneware tiles. The resulting first collection was prized by San Francisco architects and designers for their warm, earthy look and color characteristics.
Evolving with artistry and quality built in
When the use of color exploded in the industry during the 1980s, the McIntyre team created a pure white porcelain clay body to set the stage for new vibrant colors and clear glazes. As demand grew, so did the inventive, unique, and always beautiful product offerings. Along with its decorative tiles and hand-cut mosaics, McIntyre expanded its offerings to include special trim tiles and more shapes and sizes.

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