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Shipping Customer Service Jobs (NOW HIRING)

GSP Companies

Fulfillment - Shipping

Madison, WI · On-site

$16.50/hr

Now hiring 1st shift shipping associate! Become a part of a dedicated team that gets orders ... ready for customers relying on GSP Companies services throughout the US. Find the right GSP ...

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Shipping Customer Service information

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How much do shipping customer service jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for shipping customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are shipping customer service representatives?

Shipping customer service representatives are professionals who assist customers with inquiries and issues related to the shipping and delivery of goods. They handle tracking shipments, resolving delays, processing returns or claims, and providing information about shipping options, costs, and timelines. These representatives often communicate with customers by phone, email, or chat, serving as a bridge between clients and shipping operations to ensure a smooth delivery experience.

What is the difference between Shipping Customer Service vs Shipping Coordinator?

AspectShipping Customer ServiceShipping Coordinator
CredentialsHigh school diploma, customer service experienceHigh school diploma, logistics or supply chain knowledge
Work EnvironmentCustomer support centers, call centersWarehouse, shipping departments, logistics offices
Employer & Industry UsageRetail, e-commerce, manufacturingLogistics companies, warehouses, distribution centers
Common Search & ComparisonCustomer service roles in shippingLogistics and shipping planning roles

Shipping Customer Service focuses on assisting customers with shipping inquiries, tracking, and issue resolution. Shipping Coordinators handle the planning, scheduling, and coordination of shipments within the supply chain. While both roles involve shipping, the former emphasizes customer interaction, and the latter centers on logistics management.

What are some common challenges faced in a Shipping Customer Service role, and how can I prepare for them?

In a Shipping Customer Service position, you may encounter challenges such as resolving delivery delays, addressing lost or damaged shipments, and communicating complex shipping requirements to customers. It’s important to stay calm under pressure, be detail-oriented, and develop strong problem-solving skills. Familiarity with shipping software and logistics processes will help you handle these situations efficiently. Additionally, collaborating closely with warehouse and logistics teams can ensure quick resolutions and positive customer experiences.

What are the key skills and qualifications needed to thrive as a Shipping Customer Service representative, and why are they important?

To excel as a Shipping Customer Service representative, you need strong communication skills, thorough knowledge of shipping procedures, and experience with order processing, usually supported by a high school diploma or equivalent. Familiarity with shipping management software, CRM systems, and tracking tools is typically required. Problem-solving, patience, and attention to detail are vital soft skills for addressing customer concerns and handling logistical challenges. These abilities ensure timely, accurate shipments and positive customer experiences, which are essential to business operations and client satisfaction.
More about Shipping Customer Service jobs
What are the most commonly searched types of Shipping Customer Service jobs? The most popular types of Shipping Customer Service jobs are:
What job categories do people searching Shipping Customer Service jobs look for? The top searched job categories for Shipping Customer Service jobs are:
Shipping Customer Service jobs near you
Infographic showing various Shipping Customer Service job openings in the United States as of June 2026, with employment types broken down into 87% Full Time, 7% Part Time, 3% Temporary, and 3% Contract. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Shipping Customer Service Coordinator

FSC Cutting Tools

Greenville, SC • On-site

$16 - $21/hr

Full-time

Posted 17 days ago

Job description

Office Coordinator / Shipping Customer Service Coordinator

Job Summary
We are seeking a detail-oriented and organized Office Coordinator to support daily administrative operations, customer service activities, and warehouse functions. This role serves as a primary point of contact for customers regarding shipment inquiries, order status updates, and delivery issues. The ideal candidate will be proficient in Microsoft Excel and Word, possess strong communication skills, and be willing to assist with light warehouse duties, including hand-picking orders as needed.

Key Responsibilities

  • Respond to customer inquiries regarding shipment status, delivery schedules, tracking information, and order discrepancies.
  • Coordinate with warehouse staff and transportation providers to resolve shipping and delivery issues.
  • Process and maintain shipping documentation, customer records, and order information.
  • Prepare reports, spreadsheets, and correspondence using Microsoft Excel and Microsoft Word.
  • Answer phones, respond to emails, and provide professional customer support.
  • Maintain accurate records of customer interactions and shipment updates.
  • Assist with inventory tracking and order management.
  • Perform hand-picking of products and prepare orders for shipment when operational needs require.
  • Support general office administration, filing, data entry, and other clerical duties.
  • Ensure compliance with company procedures and safety standards.

Qualifications

  • High school diploma or equivalent required.
  • Previous office administration, customer service, logistics, or shipping experience preferred.
  • Proficiency in Microsoft Excel and Microsoft Word is a MUST
  • Strong organizational skills and attention to detail.
  • Excellent verbal and written communication skills.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Ability to lift up to 25 pounds and perform hand-picking duties as needed.

Preferred Skills

  • Experience with inventory management or shipping software.
  • Knowledge of freight, parcel shipping, and tracking systems.
  • Strong problem-solving and customer service abilities.

Work Environment

This position combines office and warehouse responsibilities. Candidates must be comfortable working at a desk handling customer communications as well as assisting in the warehouse with order picking and fulfillment when required.

 
 
 

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