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Shipping Customer Service Jobs (NOW HIRING)

Voluspa

Shipping Specialist

Irvine, CA · On-site

$19.25 - $25/hr

The Shipping Specialist will work closely with customer service, warehouse teams, carriers, and logistics partners to ensure all shipments are processed accurately, on time, and according to customer ...

Dupli Envelope & Graphics Corp

Shipping Associate

Malvern, PA · On-site

$15.75 - $19/hr

Coordinate with Production, Customer Service, Purchasing, and other departments to meet shipping schedules and customer deadlines. * Receive, inspect, and organize incoming materials and inventory.

Mancan

Shipping Clerk

Sebring, OH · On-site

$14.50 - $17.25/hr

Shipping Clerk Sebring, OH - Mon-Fr 7a-3p $15.75 Job Summary: Sebring company is seeking a detail ... Communicate with internal departments (production, customer service, etc.) to ensure on-time ...

Ecopack USA Inc.

Shipping & Receiving

Tonawanda, NY · On-site

As a Shipping & Receiving team member at Ecopack USA Inc., you will be an integral part in the ... Communicating shipment status and inventory issues with Customer Service, Purchasing, and ...

Enpro Industries

Shipping Clerk

Houston, TX · On-site

$15.75 - $18.50/hr

Monitor and respond to group email inboxes, communicating promptly with Receiving, Customer Service, and Operations to support daily workflow and resolve shipping-related questions. * Complete ...

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How much do shipping customer service jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for shipping customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a shipping customer service representative?

Shipping customer service representatives are professionals who assist customers with inquiries and issues related to the shipping and delivery of goods. They handle tracking shipments, resolving delays, processing returns or claims, and providing information about shipping options, costs, and timelines. These representatives often communicate with customers by phone, email, or chat, serving as a bridge between clients and shipping operations to ensure a smooth delivery experience.

What are some common challenges faced in a shipping customer service role, and how can I prepare for them?

In a Shipping Customer Service position, you may encounter challenges such as resolving delivery delays, addressing lost or damaged shipments, and communicating complex shipping requirements to customers. It’s important to stay calm under pressure, be detail-oriented, and develop strong problem-solving skills. Familiarity with shipping software and logistics processes will help you handle these situations efficiently. Additionally, collaborating closely with warehouse and logistics teams can ensure quick resolutions and positive customer experiences.

What are the key skills and qualifications needed to thrive as a shipping customer service representative, and why are they important?

To excel as a Shipping Customer Service representative, you need strong communication skills, thorough knowledge of shipping procedures, and experience with order processing, usually supported by a high school diploma or equivalent. Familiarity with shipping management software, CRM systems, and tracking tools is typically required. Problem-solving, patience, and attention to detail are vital soft skills for addressing customer concerns and handling logistical challenges. These abilities ensure timely, accurate shipments and positive customer experiences, which are essential to business operations and client satisfaction.

What is the difference between Shipping Customer Service vs Shipping Coordinator?

AspectShipping Customer ServiceShipping Coordinator
CredentialsHigh school diploma, customer service experienceHigh school diploma, logistics or supply chain knowledge
Work EnvironmentCustomer support centers, call centersWarehouse, shipping departments, logistics offices
Employer & Industry UsageRetail, e-commerce, manufacturingLogistics companies, warehouses, distribution centers
Common Search & ComparisonCustomer service roles in shippingLogistics and shipping planning roles

Shipping Customer Service focuses on assisting customers with shipping inquiries, tracking, and issue resolution. Shipping Coordinators handle the planning, scheduling, and coordination of shipments within the supply chain. While both roles involve shipping, the former emphasizes customer interaction, and the latter centers on logistics management.

More about Shipping Customer Service jobs

What are the most commonly searched types of Shipping Customer Service jobs?

The most popular types of Shipping Customer Service jobs are:

What job categories do people searching Shipping Customer Service jobs look for?

The top searched job categories for Shipping Customer Service jobs are:

Shipping Customer Service jobs near you
Infographic showing various Shipping Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Shipping & Customer Service Representative

Farmers Branch, TX

Brammeier Computer Services
See more jobs at Brammeier Computer Servicesexternal

$15.75 - $21.50/hr

Full-time

Posted 21 days ago

Job description

About Us:

With a three-decade history on the forefront of the stone market, Best Cheer Stone (BCS) embodies affordable excellence in stone materials. Our goal is to bring the most exquisite stone in the world to fabricators and commercial builders everywhere, pairing the personalized service of a local stonemason with the large-scale capabilities of a global distributor. Our factory-direct facilities on both coasts offer slabs, prefabricated countertops, prefabricated vanity tops, tiles, mosaics, facade panels and cut-to-size items; our west coast facility is home to the country's largest selection of pre-fabricated countertops and vanity tops.


Position: Shipping Clerk/Customer Service


Job Summary:
The Shipping Clerk is responsible for preparing, processing, and verifying shipments to ensure timely and accurate delivery of goods. This role involves coordinating with carriers, maintaining shipping records, and ensuring compliance with company policies and shipping regulations.


Key Responsibilities:
1. Order Processing & Tracking:
- Process customer orders accurately and efficiently.

- Monitor order status, track shipments, and provide updates to customers.
- Coordinate with warehouse teams to ensure timely order fulfillment.
2. Customer Support & Communication:
- Respond to customer inquiries via phone, email, or chat regarding orders, returns, and product availability.
- Resolve customer complaints, delays, or shipping issues professionally.
- Provide product and inventory information as needed.

3. Returns & Exchanges:
- Process returns, exchanges, and refunds according to company policies.
- Coordinate with the warehouse team to manage returned goods.

4. Data Entry & Record Keeping:
- Maintain accurate customer and order records in the company's database.
- Generate reports on order statuses, delays, and customer concerns.

5. Coordination with Warehouse & Logistics:
- Communicate with warehouse staff to verify stock levels and order status.
- Work with shipping carriers (FedEx, UPS, USPS, etc.) to resolve delivery issues.

6. Problem Resolution:
- Investigate and resolve discrepancies in orders, shipments, or billing.
- Escalate complex issues to management when necessary.


Qualifications & Skills:
High school diploma or equivalent.
Previous experience in shipping, receiving, or warehouse roles preferred.
Basic computer skills (Microsoft Office, inventory systems).

Strong attention to detail and organizational skills.

Bilingual (English/Spanish) is required.


Work Environment:
Distribution center setting.
Fast paced with deadlines.
May require overtime during peak seasons.


If you're ready to elevate your career within the thriving Stone Industry, submit your resume, along with a cover letter detailing your relevant experience. Join Best Cheer Stone in delivering excellence and innovation to our clients!


Best Cheer Stone is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

Apply