Shift Leader
$15.50 - $19.25/hr
As a Shift Leader at our H Street neighborhood store located at 1309 H St NE, Washington DC 20002 , you are the captain of our bakery day or night! You understand what it takes to "Own the Night ...
Shift Leader
$15.50 - $19.25/hr
As a Shift Leader at our H Street neighborhood store located at 1309 H St NE, Washington DC 20002 , you are the captain of our bakery day or night! You understand what it takes to "Own the Night ...
Shift Leader
Washington, DC · On-site
$19.50/hr
As the person leading the shift, you'll work side-by-side with your Cookie Crew to deliver warm, delicious cookies and an exceptional guest experience. From baking and packing orders to coaching ...
Shift Leader
Washington, DC · On-site
$19.50/hr
As the person leading the shift, you'll work side-by-side with your Cookie Crew to deliver warm, delicious cookies and an exceptional guest experience. From baking and packing orders to coaching ...
Shift Leader
Arlington, VA · On-site
$15.75 - $19.50/hr
Shift Leader Shift Leaders are responsible for coaching Crew Members throughout their shift to execute Dunkin' Donuts operational standards and deliver a great guest experience. They set goals ...
Shift Leader
Arlington, VA · On-site
$15.75 - $19.50/hr
Shift Leader Shift Leaders are responsible for coaching Crew Members throughout their shift to execute Dunkin' Donuts operational standards and deliver a great guest experience. They set goals ...
Shift Leader
$15.75 - $19.50/hr
Shift Leader Shift Leaders are responsible for coaching Crew Members throughout their shift to execute Dunkin' Donuts operational standards and deliver a great guest experience. They set goals ...
Shift Leader
$15.75 - $19.50/hr
Shift Leader Shift Leaders are responsible for coaching Crew Members throughout their shift to execute Dunkin' Donuts operational standards and deliver a great guest experience. They set goals ...
Shift Leader
Washington, DC · On-site
$17 - $17.50/hr
As a Shift Leader at our Penn Quarter store located at 614 E. Street NW Washington, DC 20001, you are the captain of our bakery day or night! You understand what it takes to "Own the Night" (and ...
Quick apply
Shift Leader
Washington, DC · On-site
$17 - $17.50/hr
As a Shift Leader at our Penn Quarter store located at 614 E. Street NW Washington, DC 20001, you are the captain of our bakery day or night! You understand what it takes to "Own the Night" (and ...
Shift Leader
Arlington, VA · On-site
$15.75 - $19.50/hr
Shift Leader Shift Leaders are responsible for coaching Crew Members throughout their shift to execute Dunkin' Donuts operational standards and deliver a great guest experience. They set goals ...
Shift Leader
Arlington, VA · On-site
$15.75 - $19.50/hr
Shift Leader Shift Leaders are responsible for coaching Crew Members throughout their shift to execute Dunkin' Donuts operational standards and deliver a great guest experience. They set goals ...
Shift Leader
$13.75 - $17/hr
Shift Leader The Shift Leader supervises shifts and/or work areas in the operation of a Papa John's restaurant to ensure high quality products and customer service are delivered to ensure restaurant ...
Shift Leader
$13.75 - $17/hr
Shift Leader The Shift Leader supervises shifts and/or work areas in the operation of a Papa John's restaurant to ensure high quality products and customer service are delivered to ensure restaurant ...
Shift Leader
Arlington, VA · On-site
$15.75 - $19.50/hr
Shift Leader Shift Leaders are responsible for coaching Crew Members throughout their shift to execute Dunkin' Donuts operational standards and deliver a great guest experience. They set goals ...
Shift Leader
Arlington, VA · On-site
$15.75 - $19.50/hr
Shift Leader Shift Leaders are responsible for coaching Crew Members throughout their shift to execute Dunkin' Donuts operational standards and deliver a great guest experience. They set goals ...
Shift Leader
Takoma Park, MD · On-site
$14.25 - $17.50/hr
As a Shift Leader for Sardi's, you will be expected to maintain accountability for the efficient and profitable operation of their Sardi's location. You will consistently delivery "impeccable service ...
Shift Leader
Takoma Park, MD · On-site
$14.25 - $17.50/hr
As a Shift Leader for Sardi's, you will be expected to maintain accountability for the efficient and profitable operation of their Sardi's location. You will consistently delivery "impeccable service ...
Shift Leader
Charlotte Hall, MD · On-site
$16 - $18.50/hr
Shift Leader Established in 2021, Flynn Wendy's has swiftly become a key player within the Flynn Group, owning and operating over 190 Wendy's restaurants across the District of Columbia, Maryland ...
New
Shift Leader
Charlotte Hall, MD · On-site
$16 - $18.50/hr
Shift Leader Established in 2021, Flynn Wendy's has swiftly become a key player within the Flynn Group, owning and operating over 190 Wendy's restaurants across the District of Columbia, Maryland ...
New
Shift Leader
Germantown, MD · On-site
$14 - $17.25/hr
As a Shift Leader for Sardi's, you will be expected to maintain accountability for the efficient and profitable operation of their Sardi's location. You will consistently delivery "impeccable service ...
Shift Leader
Germantown, MD · On-site
$14 - $17.25/hr
As a Shift Leader for Sardi's, you will be expected to maintain accountability for the efficient and profitable operation of their Sardi's location. You will consistently delivery "impeccable service ...
Shift Leader
Woodbridge, VA · On-site
$13.50 - $16.75/hr
Shift Leader Shift Leaders are responsible for coaching Crew Members throughout their shift to execute Dunkin' Donuts operational standards and deliver a great guest experience. They set goals ...
Shift Leader
Woodbridge, VA · On-site
$13.50 - $16.75/hr
Shift Leader Shift Leaders are responsible for coaching Crew Members throughout their shift to execute Dunkin' Donuts operational standards and deliver a great guest experience. They set goals ...
Shift Leader
Washington, DC · On-site
$15.50 - $19.25/hr
Shift Leader Shift Leaders are responsible for coaching Crew Members throughout their shift to execute Dunkin' Donuts operational standards and deliver a great guest experience. They set goals ...
Shift Leader
Washington, DC · On-site
$15.50 - $19.25/hr
Shift Leader Shift Leaders are responsible for coaching Crew Members throughout their shift to execute Dunkin' Donuts operational standards and deliver a great guest experience. They set goals ...
Shift Leader
Arlington, VA · On-site
$15.75 - $19.50/hr
Shift Leader Shift Leaders are responsible for coaching Crew Members throughout their shift to execute Dunkin' Donuts operational standards and deliver a great guest experience. They set goals ...
Shift Leader
Arlington, VA · On-site
$15.75 - $19.50/hr
Shift Leader Shift Leaders are responsible for coaching Crew Members throughout their shift to execute Dunkin' Donuts operational standards and deliver a great guest experience. They set goals ...
Shift Leader
Washington, DC · On-site
$15.50 - $19.25/hr
Shift Leader Shift Leaders are responsible for coaching Crew Members throughout their shift to execute Dunkin' Donuts operational standards and deliver a great guest experience. They set goals ...
Shift Leader
Washington, DC · On-site
$15.50 - $19.25/hr
Shift Leader Shift Leaders are responsible for coaching Crew Members throughout their shift to execute Dunkin' Donuts operational standards and deliver a great guest experience. They set goals ...
Shift Leader
$15 - $16/hr
SHIFT LEADER Company Overview: A dynamic and growing company that specializes in creating memorable dining experiences. We are committed to fostering a diverse and inclusive workplace where every ...
Shift Leader
$15 - $16/hr
SHIFT LEADER Company Overview: A dynamic and growing company that specializes in creating memorable dining experiences. We are committed to fostering a diverse and inclusive workplace where every ...
Shift Leader
Hyattsville, MD · On-site
$16 - $16.50/hr
SHIFT LEADER Company Overview: A dynamic and growing company that specializes in creating memorable dining experiences. We are committed to fostering a diverse and inclusive workplace where every ...
Shift Leader
Hyattsville, MD · On-site
$16 - $16.50/hr
SHIFT LEADER Company Overview: A dynamic and growing company that specializes in creating memorable dining experiences. We are committed to fostering a diverse and inclusive workplace where every ...
Shift Leader
Washington, DC · On-site
$17 - $17.50/hr
As a Shift Leader at our Penn Quarter store located at 614 E. Street NW Washington, DC 20001, you are the captain of our bakery day or night! You understand what it takes to "Own the Night" (and ...
Shift Leader
Washington, DC · On-site
$17 - $17.50/hr
As a Shift Leader at our Penn Quarter store located at 614 E. Street NW Washington, DC 20001, you are the captain of our bakery day or night! You understand what it takes to "Own the Night" (and ...
Shift Leader
Capitol Heights, MD · On-site
$13.75 - $17/hr
As a Shift Leader for Sardi's, you will be expected to maintain accountability for the efficient and profitable operation of their Sardi's location. You will consistently delivery "impeccable service ...
Shift Leader
Capitol Heights, MD · On-site
$13.75 - $17/hr
As a Shift Leader for Sardi's, you will be expected to maintain accountability for the efficient and profitable operation of their Sardi's location. You will consistently delivery "impeccable service ...
Shift Leader
$13.75 - $17/hr
Shift Leader The Shift Leader supervises shifts and/or work areas in the operation of a Papa John's restaurant to ensure high quality products and customer service are delivered to ensure restaurant ...
Quick apply
Shift Leader
$13.75 - $17/hr
Shift Leader The Shift Leader supervises shifts and/or work areas in the operation of a Papa John's restaurant to ensure high quality products and customer service are delivered to ensure restaurant ...
Shift Leader information
See Washington salary details
$10.62 - $11.68
1% of jobs
$11.68 - $12.75
3% of jobs
$12.75 - $13.81
8% of jobs
$13.81 - $14.88
12% of jobs
$14.93 is the 25th percentile. Wages below this are outliers.
$14.88 - $15.94
15% of jobs
The median wage is $16.96 / hr.
$15.94 - $17
12% of jobs
$17 - $18.07
16% of jobs
$18.70 is the 75th percentile. Wages above this are outliers.
$18.07 - $19.13
15% of jobs
$19.13 - $20.20
9% of jobs
$20.20 - $21.26
5% of jobs
$21.26 - $22.33
4% of jobs
$10
$17
$22
How much do shift leader jobs pay per hour?
As of Aug 20, 2026, the average hourly pay for shift leader in Washington is $17.09, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $18.51 per hour, depending on experience, location, and employer.
What is a shift leader?
A shift leader is a higher level, hourly employee who helps to manage employees on the front lines at a restaurant, retailer, or convenience store. In this role, you supervise other employees when the manager of the facility is not in the building during your shift. The focus of a shift leader is on customer service and quality control, but you must also ensure that the staff can complete their duties and responsibilities efficiently. In some cases, you may be in charge of cash management in addition to your supervisory duties.
What are the key skills and qualifications needed to thrive as a shift leader, and why are they important?
To thrive as a Shift Leader, you need strong leadership abilities, problem-solving skills, and experience in your industry, often supported by a high school diploma or relevant work history. Familiarity with point-of-sale (POS) systems, scheduling software, and basic inventory management tools is typically required. Outstanding communication, conflict resolution, and team motivation skills help a Shift Leader handle diverse situations and foster a positive work environment. These competencies are crucial for ensuring smooth shift operations, high team performance, and excellent customer service.
How does a shift leader typically balance hands-on operational duties with team supervision during a busy shift?
Shift Leaders are often required to juggle direct involvement in daily tasks—such as handling customer service, inventory checks, or equipment operation—while simultaneously overseeing staff performance and workflow. A successful Shift Leader manages this balance by delegating responsibilities effectively, staying organized, and maintaining clear communication with their team. They step in to support team members during peak times and resolve issues promptly, all while ensuring company standards and procedures are followed. This dual focus helps maintain smooth operations and fosters a positive, collaborative work environment.
What is the difference between Shift Leader vs Team Supervisor?
| Aspect | Shift Leader | Team Supervisor |
|---|---|---|
| Required Credentials | High school diploma, on-the-job training | High school diploma, some roles prefer leadership training |
| Work Environment | Fast-paced retail, food service, hospitality | Similar environments, often overseeing multiple shifts |
| Employer Usage | Common in retail, restaurants, hospitality | Used interchangeably in some industries, slightly more formal |
Shift Leaders and Team Supervisors often share similar roles in fast-paced industries like retail and food service. While both oversee staff and ensure operations run smoothly, Shift Leaders typically focus on daily shift management, whereas Team Supervisors may have broader oversight responsibilities. The credentials and work environments are comparable, making these titles often interchangeable depending on the company.
Do shift leaders get paid more?
Shift leaders typically earn higher wages than entry-level employees because of their additional responsibilities, leadership duties, and experience requirements. Their pay can vary based on industry, location, and company policies, but leadership roles generally come with increased compensation. Many employers also offer bonuses or incentives for effective team management and performance.
Is being a shift leader worth it?
Being a shift leader involves supervising staff, managing operations, and ensuring customer satisfaction, often requiring strong communication and leadership skills. The role can offer opportunities for advancement and increased pay, but it also involves handling stressful situations and responsibility for team performance. Whether it is worth it depends on individual career goals and willingness to take on leadership duties.
What does a shift leader do at a job?
A shift leader supervises daily operations during their assigned shift, manages staff, ensures customer satisfaction, and maintains safety and quality standards. They often handle scheduling, resolve issues, and support team members to meet performance goals.
More about Shift Leader jobs
What are popular job titles related to Shift Leader jobs in Washington?
For Shift Leader jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Shift Leader jobs in Washington look for?
The top searched job categories for Shift Leader jobs in Washington are:
What cities in Washington are hiring for Shift Leader jobs?
Cities in Washington with the most Shift Leader job openings:
What are popular job titles related to Shift Leader jobs in WA?
For Shift Leader jobs in WA, the most frequently searched job titles are:
Insomnia Cookies rating
4.9
Based on 68 frontline employees who took The Breakroom Quiz
29th of 48 rated bakeries
Job description
As a Shift Leader at our H Street neighborhood store located at 1309 H St NE, Washington DC 20002, you are the captain of our bakery day or night! You understand what it takes to "Own the Night" (and beyond), by predicting the flow of business during a successful shift. Your hands-on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers - it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!
SOME OUR SWEET SHIFT LEADER PERKS:
Flexible part-time work schedules
Pay on Demand (why wait until the end of the week...get paid your earned wages at the end of the day!)
Paid vacation and sick time off
Interactive training & mentorship
Pet insurance for your furry loved ones
Job stability with a rapidly growing and reputable company
Achievable growth/promotion opportunities
You get to work in a fun, exciting team environment
Employee discount and FREE cookies with every shift!
WHAT WILL I DO AS A SHIFT LEADER?
Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
Support and work alongside the Cookie Crew
Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
Manage cash handling and deposits
DESIRED SKILLS/EXPERIENCE:
At least 1 year of working experience in a customer service focused role
Point of Sales systems experience
Outstanding communication, time management, and people skills
Outgoing/friendly/patient
Detail focused and results-oriented
Ability to lead-by-example and motivate others
Ability to lift up to 40 lbs.
Legally eligible to work in the United States
Must be 18 years or older to be employed
About us:
Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia's warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, "sweet-easy" concept as the brand's flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What's Possible"!
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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What Insomnia Cookies employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Insomnia Cookies
Sourced by ZipRecruiter
Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 19 years and so. many. cookies. later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia's warm, delicious delivery all day and late into the night. With an expanding footprint of over 235 stores nationally, an experiential, "sweet-easy" concept as the brand's flagship in Philadelphia, Pa., and a rapidly-growing nationwide shipping and gifting portfolio, Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What's Possible"!
Industry
Food services and drinking places
Company size
1,001 - 5,000 Employees
Headquarters location
Newtown Square, PA, US