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Job Type: Regular Work Location: Samsung Experience Store 8009 - Newark, DE 19702

Samsung and 2020 Companies are looking for passionate, full-time Back of House Specialists to join the team! Step into our dynamic product theater—an interactive space where customers experience the best of Samsung’s cutting-edge products and services. As a Back of House Specialist, you are the organizational backbone of the store. Your role is essential in creating a seamless and energized environment by ensuring the team has the tools, inventory, and resources they need to deliver an exceptional customer experience. With a sharp eye for detail and a commitment to operational excellence, you treat every task with care and precision. From maintaining accurate, well-organized inventory to sharing key operational insights with store leadership, you help build trust and ensure everything runs smoothly behind the scenes so the team can shine out front.

Pay:$20.00 per hour

Schedule: Retail schedule with full-time hours; includes evenings and weekends

Work Location: Samsung Experience Store This position is for an upcoming location. We are accepting applications in advance, with candidate outreach and interviews anticipated to begin in December 2026.

• Competitive pay, paid week
• Daily team-based incentive potential
• Next day pay on-demand with DailyPay
• Comprehensive health, dental, and vision benefits
• 401(k) program with company matching
• Paid time off and holidays
• Scholarship opportunities for employees and families
• Employee Assistance Program
• Leadership Development Program

At 2020 Companies, we empower individuals to shape the future of technology. As a trusted partner to the world’s leading brands, we offer our team members opportunities to make a meaningful impact by applying their skills and expertise to drive innovation and success.

• Oversee all back-of-house operations, including inventory management, merchandising, and floor resets.
• Drive operational KPIs, ensuring key performance measurements for sales, service, and operational excellence are met.
• Proactively and courteously assist with customer issues, providing basic device troubleshooting and service ticket facilitation.
• Enhance the customer experience by assisting with their journey throughout the store.
• Maintain inventory accuracy by identifying and correcting stock variances, and provide store leadership with regular inventory performance updates.
• Use your expertise to maintain our presentation standards, ensuring clean audits and a flawless visual display.
• Maintain a high-energy, professional attitude at all times, fostering a positive team environment.
• Accurately track and communicate all inventory and operational activities to Retail Operations.
• Maintain knowledge of current promotions, trends, merchandise features, and store inventory.
• Embrace training others to stay current on Samsung technology.
• Conduct basic device troubleshooting and testing, ensuring all devices on display are fully functional.

• Inventory Control: 2-4 years of experience in inventory control at a leader or specialist level with a proven track record.
• Data Analysis: Strong proficiency in Excel with the ability to analyze data, create reports, and develop action plans for operational efficiency.
• Operational Excellence: Strong stockroom expertise to prevent inventory loss and ensure all stockroom organizational and safety standards are maintained.
• Communication: Strong communication skills and the ability to articulate results and insights to store leadership.
• Adaptability: Flexible and adaptable with a keen eye for detail, and the ability to quickly pivot due to rapidly changing needs of the back of house.
• Integrity: A strong commitment to integrity due to the management of high-value inventory.
• Team Player: A proven track record of success through collaboration and a positive attitude.
• Must be able to work retail hours, including evenings, weekends, and holidays.

We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.

We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.

2020 Companies is one of the premier outsourced sales and marketing agencies in the United States. Over the past 31 years, our success has resulted from our relentless passion for elevating consumers, team members, and clients.

Whether launching new products, penetrating new consumer segments, or executing sales and marketing strategies, we can help you reach your business goals. 2020 Companies identifies the opportunities in every challenge and works side-by-side with brands to guarantee success. Each year we deliver over 25 million in-person impressions, and we generate nearly $10 billion in client revenue. Our initiatives deliver a better return on investment for clients and retailers alike.

We train our staff to succeed in any environment and every situation. We equip them with the experience and flexibility to help build brands and exceed goals. From the top of the Fortune 500 to smaller companies ready to expand their market share, 2020 Companies partners with clients of all sizes.

To guarantee the best team, we recruit, train, and deploy people who meet the exact needs of our clients’ businesses. Teamwork is the foundation of our AMPLIFY training program. We train team members to build relationships with each other, retailers, and consumers. Our blended learning environment inspires team members to be flexible, engaging, and adept at solving problems. We have never missed a launch. 2020 Companies is built on scalable infrastructure, industry-leading speed to market, and benchmark-breaking results. To meet our clients’ goals and deadlines, we recruit, train, staff, and manage the right team for every project. We tailor our initiatives to meet their goals and scale the staff to fit the size and deployment timetable they need.

We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.

We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.