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Shareholder Services Analyst Jobs (NOW HIRING)

Neuberger

Client Service Senior Analyst

Manhattan, NY · On-site

$80K - $95K/yr

... shareholder services reporting as well as investor communications. The Analyst will be an integral part of the Client Service Team performing various operational and client service functions as ...

US Bank

Business Technology Analyst 2

Milwaukee, WI · Hybrid

... shareholder services and alternative investment product services. We provide the products and ... Ability to research and analyze information. * Established interpersonal, verbal and written ...

U.S. Bank

Business Technology Analyst 2

Milwaukee, WI · On-site

... shareholder services and alternative investment product services. We provide the products and ... Ability to research and analyze information. * Established interpersonal, verbal and written ...

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Shareholder Services Analyst information

What is a shareholder services analyst?

Shareholder Services Analysts are professionals who support shareholders of investment funds, corporations, or financial institutions by handling account inquiries, processing transactions, and ensuring accurate record-keeping. They act as a point of contact for shareholders, addressing questions about dividends, share ownership, and account changes. In addition, they may assist with regulatory compliance, reporting, and resolving discrepancies in shareholder records. Their work is critical to maintaining trust and transparency between organizations and their investors.

What are the key skills and qualifications needed to thrive as a shareholder services analyst?

To thrive as a Shareholder Services Analyst, you need strong analytical abilities, attention to detail, and a background in finance or business, often supported by a relevant degree. Familiarity with shareholder recordkeeping systems, transfer agent software, and compliance platforms is typically required, as are certifications like the Securities Industry Essentials (SIE) or FINRA licenses. Exceptional communication, problem-solving skills, and customer service orientation help build trust and resolve shareholder inquiries effectively. These skills are crucial for maintaining accuracy, regulatory compliance, and positive stakeholder relationships in financial services.

What is the difference between Shareholder Services Analyst vs Transfer Agent?

AspectShareholder Services AnalystTransfer Agent
ResponsibilitiesHandling shareholder inquiries, maintaining records, processing transactionsMaintaining shareholder records, issuing stock certificates, processing transfers
Required CredentialsTypically a bachelor's degree, knowledge of securities and customer serviceOften similar, with securities knowledge and administrative skills
Work EnvironmentFinancial institutions, mutual fund companies, brokerage firmsTransfer agencies, mutual fund companies, corporate registrars

Shareholder Services Analysts and Transfer Agents both work within the securities industry, focusing on shareholder recordkeeping and transaction processing. While their roles overlap in handling shareholder inquiries and maintaining records, Shareholder Services Analysts often focus more on customer service and support, whereas Transfer Agents handle the administrative aspects of stock transfers and issuing certificates. Both roles require similar credentials and are employed in comparable environments, making them closely related but distinct in their primary functions.

How does a shareholder services analyst typically collaborate with other departments within a financial institution?

As a Shareholder Services Analyst, you will frequently coordinate with departments such as fund administration, compliance, and client relationship management. This collaboration ensures accurate processing of shareholder transactions, resolution of account discrepancies, and adherence to regulatory requirements. Effective communication and teamwork are key, as you may need to relay client feedback, clarify transaction details, or support audits and reporting. Building strong cross-functional relationships can also open up opportunities for career advancement within the organization.
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Shareholder Services Analyst jobs near you
Infographic showing various Shareholder Services Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Client Service Senior Analyst

Neuberger Berman

New York, NY • Hybrid

$80K - $95K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

The Private Equity/Private Funds Client Service Team is a niche coverage group providing client service and operational support for the firm's Private Equity funds. The team's mandate is to partner with various internal teams, as well as external fund administrators, to provide our private fund investors with consistent client service experience. This requires a deep understanding of the product as well as operational process flow oversight and execution. The Client Service Analyst's scope of work will include ownership onboarding client's day-to-day management of client inquiries and requests, management of our fund administrator relationships, and production and dissemination of client/regulatory/shareholder services reporting as well as investor communications. The Analyst will be an integral part of the Client Service Team performing various operational and client service functions as described below:

Responsibilities:

  • Provide comprehensive support to Investor Relations team in onboarding, servicing, and maintaining the investor database in addition to periodic and ongoing client support.
  • Onboard clients and assist clients with required documentation.
  • Perform account maintenance including but not limited to; name/address changes, gifting and/or transferring partnership interest, and other ongoing database maintenance.
  • Regular and proactive contact with clients regarding; new account documents.
  • Maintain accurate and detailed client files.
  • Client service support of NB Alternatives fund(s) including communication with clients regarding financial statements, capital calls, distributions, quarterly updates, and tax documents.
  • Field telephone calls and emails from clients; work with the appropriate NB staff to answer client requests.
  • Gain hands on experience working directly with clients in all aspects of client servicing.
  • Work as part of a team environment toward a common goal of providing exceptional client service.

Required Qualifications:

  • Bachelor's Degree
  • 2-3+ years of relevant experience
  • Excellent client service skills, including sound business judgment and understanding of escalation procedures
  • Detailed oriented and organized with strong follow-up skills
  • Advanced knowledge of MS Excel, Word, and PowerPoint
  • Superior written and verbal communication skills
  • Strong collaboration, time management, and organizational skills
  • Client focused and detail-oriented with a strong ability to multi-task and work under pressure in a fast past work atmosphere
  • Ability to manage multiple tasks simultaneously
  • Series 7 and 66

Preferred Qualifications:

  • Experience working with/at a Fund Administrator
  • Private Equity exposure

Location: New York City; hybrid with a minimum of two days per week in office.

#LI-KF1

#LI-Hybrid

Applicants must be authorized and have the right to work in the country where the role is located without the need for current or future sponsorship.

Compensation Details

The salary range for this role is $80,000-$95,000. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. This range is only applicable for jobs to be performed in the job posting location. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, business sector, performance, shift, travel requirements, sales or revenue-based metrics, market benchmarking data, any collective bargaining agreements, and business or organizational needs. This job is also eligible for a discretionary bonus, which, along with base salary and retirement contributions, is part of our total comprehensive package. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, retirement, life insurance and other benefits to eligible employees.Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, production, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

Neuberger is an equal opportunity employer. The Firm and its affiliates do not discriminate in employment because of race, creed, national origin, religion, age, color, sex, marital status, sexual orientation, gender identity, disability, citizenship status or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact onlineaccommodations@nb.com.

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