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Shared Services Manager Jobs in Connecticut (NOW HIRING)

University of Connecticut

Finance Manager

Storrs, CT · On-site

The Finance Manager serves as an advanced senior resource within the CLAS Shared Services Business Center and provides leadership, technical expertise, and supervision of staff. This position is ...

Deloitte

Manager, Supply Chain Operate

Stamford, CT

Experience in supply chain transformation, shared services, managed services, or outsourced supply chain operations in a consulting or professional services environment * Experience transitioning ...

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Shared Services Manager information

What is a shared services manager?

A Shared Services Manager oversees the delivery of centralized support services—such as finance, HR, IT, or procurement—to multiple departments or business units within an organization. Their role involves streamlining processes, improving service efficiency, and ensuring consistent service quality across the organization. By consolidating these functions, Shared Services Managers help reduce costs, eliminate redundancies, and support strategic goals. They often lead teams, manage budgets, and implement best practices to optimize service delivery.

How does a shared services manager typically collaborate with other departments to ensure efficient service delivery?

A Shared Services Manager works closely with various business units—such as HR, finance, IT, and procurement—to streamline processes and deliver consistent, high-quality services across the organization. This role often involves facilitating cross-departmental meetings, gathering feedback, and coordinating with department leaders to align on service expectations and performance metrics. Effective communication, stakeholder management, and a collaborative mindset are crucial, as the manager must balance the needs of multiple departments while driving standardization and efficiency.

What are the key skills and qualifications needed to thrive as a shared services manager, and why are they important?

To thrive as a Shared Services Manager, you need strong leadership, process optimization, and financial management skills, typically supported by a degree in business, finance, or a related field. Familiarity with ERP systems like SAP or Oracle, as well as project management certifications such as PMP or Lean Six Sigma, is often required. Excellent communication, problem-solving, and stakeholder management abilities set top performers apart. These competencies ensure efficient service delivery, cost-effectiveness, and alignment of shared services with organizational goals.

What is the difference between Shared Services Manager vs Business Operations Coordinator?

AspectShared Services ManagerBusiness Operations Coordinator
CredentialsBachelor's degree, often with management or finance certificationsBachelor's degree, often in business or related field
Work EnvironmentOversees multiple departments, manages teams, and streamlines processesSupports daily operations, assists in project coordination, and handles administrative tasks
Employer & Industry UsageCommon in large corporations, finance, HR, and IT sectorsFound across various industries, supporting operational functions
Search & Comparison IntentUnderstanding managerial roles in shared servicesLearning about operational support roles

The Shared Services Manager focuses on managing and optimizing shared functions across departments, often leading teams and implementing strategic improvements. In contrast, the Business Operations Coordinator handles day-to-day operational support, assisting with projects and administrative tasks. Both roles are vital for organizational efficiency but differ in scope and seniority.

How much does a shared services manager make?

The average salary for a shared services manager typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Senior roles or those in large organizations may offer higher compensation, often supplemented with bonuses and benefits.

What are the most commonly searched types of Shared Services jobs in Connecticut?

The most popular types of Shared Services jobs in Connecticut are:

What are popular job titles related to Shared Services Manager jobs in Connecticut?

For Shared Services Manager jobs in Connecticut, the most frequently searched job titles are:

What job categories do people searching Shared Services Manager jobs in Connecticut look for?

The top searched job categories for Shared Services Manager jobs in Connecticut are:

What cities in Connecticut are hiring for Shared Services Manager jobs?

Cities in Connecticut with the most Shared Services Manager job openings:

Shared Services Manager jobs near you
Infographic showing various Shared Services Manager job openings in Connecticut as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 15% Part Time, 2% Temporary, and 5% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Regional Lead, HR Shared Services

ITT Inc. - English US

Stamford, CT • On-site

$85K - $117K/yr

Full-time

Medical, Retirement, PTO

Re-posted 9 days ago

Job description

About ITT:

ITT Inc. (NYSE: ITT) is a diversified global leading manufacturer of highly engineered critical components and customized technology solutions serving the flow, aerospace and defense, transportation, industrial, and energy markets. Through operational execution, innovation, and disciplined capital deployment, including strategic acquisitions such as SPX FLOW, ITT partners with its customers to deliver enduring solutions to the key industries that underpin our modern way of life. 

Headquartered in Stamford, Connecticut, ITT has a market cap of roughly $20 billion and employs more than 15,000 people across 40 countries and serves customers in approximately 125 countries. Following the acquisition of SPX FLOW, the company is expected to generate $5.4 billion in annual revenue.

Our businesses are organized in three distinct segments, each based around our core engineering DNA: 

Flow Technologies: A global leader in, providing a broad portfolio of pumps, valves, mixing and agitation equipment, heat transfer, homogenizers, separation, water and wastewater treatment, and engineered process solutions. Our leading brands include the iconic Goulds Pumps (with more than 175 years of history), Anhydro, APV, Bornemann, Bran+Luebbe, C'treat, Engineered Valves, Gerstenberg Schroder, Habonim, Johnson Pump, Lightnin, Philadelphia, Plenty, PRO Cast, Rheinhutte, Seital Separation, Stelzer, Svanehj, Tigerholm, Uutechnic, VIDAR, Waukesha Cherry-Burrell.

Motion Technologies: A global leader in brake pads (ICE and electrified brake pads) and shock absorbers (energy absorption solutions) for transportation applications. Our leading brands include Friction Technologies, KONI and Axtone.

Connect and Control Technologies: A leader in critical applications for the aerospace, defense and industrial markets, including harsh environment connectors and control components. Our leading brands include ITT Cannon, Enidine, Aerospace Controls and kSARIA. 

Position Summary

POSITION OPEN IN ROCHESTER, NY or SENECA FALLS, NY or STAMFORD, CT.

The Regional Lead, HR Shared Services leads day-to-day HR service delivery across North America and LATAM while remaining hands-on in operational work. This role combines operational leadership, direct execution, continuous improvement and gradual modernization. The role is responsible for maintaining stable, high-quality service delivery today, while helping evolve the function toward more standardized, efficient, and digitally enabled ways of working. This includes actively identifying and championing opportunities for automation or AI solutions enabling smarter ways of working and enhancing customer experience across the service model, while also preparing for expansions impacted from growth.  This role is part of the global HR SSC team and will have exposure and input into developing HR Shared Services around the globe.

Essential Responsibilities
  • Lead day-to-day HR Shared Services delivery across North America and LATAM while remaining hands-on for service execution
    • Perform HR transactions, onboarding/offboarding support, case handling, and complex escalations
    • Provide backup support and stay close to operations to identify bottlenecks and service issues
  • Lead the HRSSC team and daily operations.
    • Set priorities, manage work allocation and coverage, and maintain clear accountability
    • Coach team members and ensure delivery against SLAs, quality standards, and employee and manager experience
  • Deliver consistent HR services across the US, Canada, and LATAM.
    • Ensure compliance with local requirements and alignment with payroll, HRIS, local HR, and stakeholders
    • Balance centralized service delivery with regional and local needs.
  • Champion automation, digital tools, and AI-enabled improvements to reduce manual work and improve customer experience
    • Identify workflow improvements, selective automation / AI solutions and smarter ways of working
    • Support adoption through communication, implementation support, change management, and training
  • Support expansion and growth of HR services
    • Support transitions, scalable process design, and adaptation to legal, language, and operational requirements
    • Lead and support LATAM-based team members in an inclusive, non-US-centric model
  • Drive process improvement, standardization, and documentation
    • Simplify processes, improve documentation, and establish consistent ways of working across countries
  • Partner with HRBPs, HRIS, Payroll, Finance, managers, and COEs (Talent, Total Rewards, etc.)
    • Resolve operational issues, improve end-to-end processes, and align on service scope and priorities
    • Act as a reliable operational partner to regional HR leadership
Position Requirements
  • Experience in hands-on HR service delivery environments, solid understanding of HR processes and transactions
  • Automation and Digital mindset: practical experience or understanding of digital tools, automation / AI and smarter ways of working.
  • Workday transactional experience
  • People leadership or team coordination experience
  • Ability to balance execution and leadership in a working manager role.
  • Process-oriented mindset focused on efficiency, standardization, and improvement
  • Strong interpersonal and leadership skills in change-oriented environments.
  • Bachelor's degree required
  • 5-10 years of HR experience, including HR shared services
 Preferred Qualifications
  • Experience in multi-country environments; LATAM exposure is a plus.
  • Bi-lingual (English is a must, Spanish or Portuguese is a plus
 Success Measures
  • Consistent delivery of high-quality HR services across the region, meeting SLAs
  • Strong team leadership with clear priorities, effective work allocation, and a positive service culture.
  • Demonstrated process improvements including automation / AI solutions that simplify work, reduce manual effort, and improve the customer
  • Trusted partnership with HR, Payroll, HRIS, and business stakeholders to resolve issues and support regional needs.
 What's in It for You

This role offers the opportunity to lead and shape HR Shared Services across North America and LATAM while helping build readiness for expansion and growth.  It provides direct exposure to operational leadership, regional service delivery, stakeholder partnership, and process modernization, with the ability to influence how the function evolves toward more standardized, efficient, and digitally enabled ways of working.

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Equal Pay Act StatementWe aim to pay our 'ITT'ers' fairly and competitively in the locations that they live and work. Pay-for-performance is a principle that we believe in, and employees are rewarded based not only on 'what' they accomplish, but also on 'how' they reflect ITT's values. ITT offers a competitive salary and robust total rewards package, such as health insurance, 401(k), short and long-term disability, paid time off, growth and developmental opportunities, and other incentive compensation programs. Specific benefits are dependent upon whether or not the position is part of a collective-bargaining agreement. The salary offered to a candidate is based several factors such as candidate experience and qualifications, location, as well as market and business considerations.Equal Pay Act Range118,000.00 - 177,400.00Employment Type: OTHER

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