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Shared Services Associate Jobs in Tennessee (NOW HIRING)

Wells Fargo

Client Associate (part time)

Nashville, TN · On-site

Establish and service client accounts, prepare forms, research account inquiries and/or issues, and ... Information will be shared about expectations during the recruitment process. * This position is ...

Crowe LLP

Office Senior Associate

Nashville, TN · On-site

$21.75 - $44.50/hr

Join Crowe as a Shared Services Office Associate, where you'll play a key role in enhancing our office experience through administrative support, event coordination, and project management. This ...

Crowe LLP

Office Senior Associate

Nashville, TN · On-site

$21.75 - $44.50/hr

Join Crowe as a Shared Services Office Associate, where you'll play a key role in enhancing our office experience through administrative support, event coordination, and project management. This ...

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Shared Services Associate information

What is a shared services associate?

Shared Services Associates are professionals who support various administrative and operational functions within an organization’s shared services center. They typically handle tasks such as payroll processing, accounts payable and receivable, HR support, data management, and customer service. Their role is to streamline processes, improve efficiency, and ensure consistent service delivery across multiple departments. Shared Services Associates often work with different teams to resolve issues and maintain high standards in service quality.

What are the typical responsibilities of a shared services associate?

Shared Services Associates are responsible for handling administrative and transactional tasks such as processing invoices, managing data entry, and supporting HR or finance functions across departments. They play a key role in streamlining processes, ensuring consistency, and reducing duplication of effort within the organization. By providing centralized support, they enable other teams to focus on strategic activities and improve overall operational efficiency. Shared Services Associates often collaborate closely with various departments, which offers valuable exposure and opportunities to learn about different business functions.

What are the key skills and qualifications needed to thrive as a shared services associate?

To thrive as a Shared Services Associate, you need a solid understanding of business administration, attention to detail, and experience with finance or HR processes, often supported by a relevant degree or equivalent experience. Familiarity with enterprise resource planning (ERP) systems like SAP or Oracle, and proficiency in Microsoft Office Suite are typically required. Strong organizational skills, problem-solving abilities, and effective communication help you manage high-volume tasks and collaborate across departments. These skills ensure efficient and accurate service delivery, supporting organizational operations and stakeholder satisfaction.

What is the difference between Shared Services Associate vs Customer Service Representative?

AspectShared Services AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require certifications in finance or administrationHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentOffice setting, supporting internal departments like HR, finance, or ITCall centers, retail, or office environments interacting directly with customers
Employer & IndustryCorporate, finance, healthcare, and government sectorsRetail, telecommunications, hospitality, and service industries

Shared Services Associates typically support internal functions within organizations, focusing on administrative and operational tasks, while Customer Service Representatives primarily interact with external customers to resolve issues and provide support. Both roles require strong communication skills but differ in their focus and work environment.

What are the most commonly searched types of Shared Services jobs in Tennessee?

The most popular types of Shared Services jobs in Tennessee are:

What are popular job titles related to Shared Services Associate jobs in Tennessee?

For Shared Services Associate jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Shared Services Associate jobs in Tennessee look for?

The top searched job categories for Shared Services Associate jobs in Tennessee are:

What cities in Tennessee are hiring for Shared Services Associate jobs?

Cities in Tennessee with the most Shared Services Associate job openings:

Shared Services Associate jobs near you
Infographic showing various Shared Services Associate job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 16% Part Time, 1% Temporary, and 5% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Insurance Authorization Coordinator

Synergy Shared Services

Nashville, TN • On-site

$17.75 - $22.25/hr

Full-time

Re-posted 6 days ago

Job description

Insurance Authorization Coordinator- Home Health and Hospice
Join Pennant's dynamic insurance authorization team as the Insurance Authorization Coordinator! We are looking for an exceptional team player to orchestrate the crucial function of securing timely and accurate insurance authorizations for our patients. Your expertise will be key to ensuring uninterrupted care and optimizing our financial health.
About the Role
You will be responsible for all aspects of payer authorization. This role demands deep knowledge of payer requirements, strong ownership skills, and meticulous attention to detail to ensure every patient's services are appropriately covered from admission through discharge.
Key Responsibilities
  • Initial Authorization: Oversee the timely and accurate submission and tracking of all initial insurance authorization requests for home health and hospice patients.
  • Collaboration and Communication: Work closely and effectively with the scheduling teams to coordinate start of care and ensure clinical services are only delivered after authorization is confirmed.
  • 485 and Add-On Authorization: Direct the process for obtaining authorization following the 485 (Plan of Care) submission and managing all add-on insurance authorizations when required for changes in the patient's plan of care (e.g., increased visits, new services).
  • Ongoing Eligibility Management: Establish and monitor the process for the team to re-verify eligibility on the 1st and 5th of each month for all active patients to proactively identify and resolve any changes in insurance status.
  • Payer Relations: Serve as the escalation point for complex authorization denials or issues, communicating directly with various insurance carriers.
  • Compliance and Reporting: Ensure all authorization processes are compliant with payer contracts and regulatory standards. Generate reports on authorization status, denial rates, and turnaround times.

Qualifications
Required:
  • Minimum of 3 years of dedicated experience in insurance verification and authorization, specifically within Home Health or Hospice.
  • Expert knowledge of Medicare, Medicaid, and commercial insurance authorization processes and documentation requirements for episodic and per diem payments.
  • Proficiency in using electronic medical record (EMR) systems and authorization tracking software.

Preferred:
  • Associate's or Bachelor's degree in Business, Finance, Healthcare Administration, or a related field.
  • Experience with utilization review and appeals processes.

Skills and Competencies
  • Superior analytical and organizational skills with an unwavering attention to detail.
  • Exceptional ability to navigate complex payer portals and communication channels.
  • Excellent interpersonal skills for effective collaboration with clinical and scheduling staff.
  • Proven ability to lead a team in a high-volume, deadline-driven environment.
  • Strong commitment to regulatory compliance and ethical billing practices.

If you are a results-oriented authorization expert ready to lead a critical function that ensures our patients receive the care they need, apply today!
The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.

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