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Shared Services Associate information

What is a shared services associate?

Shared Services Associates are professionals who support various administrative and operational functions within an organization’s shared services center. They typically handle tasks such as payroll processing, accounts payable and receivable, HR support, data management, and customer service. Their role is to streamline processes, improve efficiency, and ensure consistent service delivery across multiple departments. Shared Services Associates often work with different teams to resolve issues and maintain high standards in service quality.

What are the typical responsibilities of a shared services associate?

Shared Services Associates are responsible for handling administrative and transactional tasks such as processing invoices, managing data entry, and supporting HR or finance functions across departments. They play a key role in streamlining processes, ensuring consistency, and reducing duplication of effort within the organization. By providing centralized support, they enable other teams to focus on strategic activities and improve overall operational efficiency. Shared Services Associates often collaborate closely with various departments, which offers valuable exposure and opportunities to learn about different business functions.

What are the key skills and qualifications needed to thrive as a shared services associate?

To thrive as a Shared Services Associate, you need a solid understanding of business administration, attention to detail, and experience with finance or HR processes, often supported by a relevant degree or equivalent experience. Familiarity with enterprise resource planning (ERP) systems like SAP or Oracle, and proficiency in Microsoft Office Suite are typically required. Strong organizational skills, problem-solving abilities, and effective communication help you manage high-volume tasks and collaborate across departments. These skills ensure efficient and accurate service delivery, supporting organizational operations and stakeholder satisfaction.

What is the difference between Shared Services Associate vs Customer Service Representative?

AspectShared Services AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require certifications in finance or administrationHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentOffice setting, supporting internal departments like HR, finance, or ITCall centers, retail, or office environments interacting directly with customers
Employer & IndustryCorporate, finance, healthcare, and government sectorsRetail, telecommunications, hospitality, and service industries

Shared Services Associates typically support internal functions within organizations, focusing on administrative and operational tasks, while Customer Service Representatives primarily interact with external customers to resolve issues and provide support. Both roles require strong communication skills but differ in their focus and work environment.

What are the most commonly searched types of Shared Services jobs in Tennessee?

The most popular types of Shared Services jobs in Tennessee are:

What are popular job titles related to Shared Services Associate jobs in Tennessee?

For Shared Services Associate jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Shared Services Associate jobs in Tennessee look for?

The top searched job categories for Shared Services Associate jobs in Tennessee are:

What cities in Tennessee are hiring for Shared Services Associate jobs?

Cities in Tennessee with the most Shared Services Associate job openings:

Shared Services Associate jobs near you
Infographic showing various Shared Services Associate job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 16% Part Time, 1% Temporary, and 5% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

CR Shared Services Associate

BayOne Solutions

Memphis, TN • On-site

Other

Posted 9 days ago

Job description

Duties:
Manager Notes:
The position will follow a Monday through Friday schedule with a 37.5-hour work week (7.5 hour work day). Lunch can be 30 Mins or 1 Hour.
Additionally, the contractor must establish an appropriate work environment free from distractions within their home. A professional business environment must be maintained that includes, but is not limited to, the elimination of background noise. This role will involve phone calls to candidates should additional information be need to complete their background checks.
PRIMARY PURPOSE: To provide support to colleagues by answering questions, providing explanations, resolving issues and responding to inquiries related to colleague data, programs, policies, practices and procedures. ESSENTIAL FUNCTIONS and RESPONSIBILITIES Serves as a first-level resource for colleague interactions with CR responding to inquiries in a professional, urgent and confidential manner. Performs and provides guidance on administrative tasks including, but not limited to, compliance document distribution and collection, verifications of employment and good standing, unemployment claims and review/approval of one-time payments. Monitors, troubleshoots and offers instruction for colleague self-service for initiating transactions in the HRIS system. Maintains colleague data in compliance with federal and state standards. Collaborates with and supports Tier 2 and other Centers of Excellence "COE's" on general CR programs, initiatives and projects as needed. ADDITIONAL FUNCTIONS and RESPONSIBILITIES Performs other duties as assigned. Supports the organization's quality program(s).
Note: Looking for temps with background check experience with preferred experience with Sterling and/or Workday. (The role will primarily be performing background checks).
Skills:
Skills & Knowledge

  • High integrity, sound judgment, and discretion regarding the handling of confidential information
  • Ability to grasp information quickly and probe effectively when required
  • Self-driven with a sense of ownership of work product and accountability
  • Excellent oral and written communication skills
  • PC literate, including Microsoft Office products
  • Strong organizational skills
  • Excellent interpersonal skills
  • Ability to work in a team environment
  • Ability to meet or exceed Performance Competencies
  • Knowledge of CR concepts and terminology preferred
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About BayOne Solutions

Sourced by ZipRecruiter

BayOne is a minority owned Talent Solutions Partner based in the Bay Area, and we have a passion for diversity in the Tech Industry. We help companies build teams. We specialize in the following domains: Project & Program Management, Cloud Computing & IT Infrastructure Management, Big Data Services, Software & Quality Engineering, User Experience Design. We help companies to solve their talent gap by providing qualified experts on demand, training their legacy work force on future technologies, and automating their business processes.

Industry

It services

Company size

201 - 500 Employees

Headquarters location

Pleasanton, CA, US

Year founded

2012

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