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Shared Service Manager Jobs in Indiana (NOW HIRING)

Banner Industries

Branch Quality Coordinator

Warsaw, IN

$21 - $24/hr

... Manager in Warsaw. The Branch Quality Coordinator provides business critical insight to Banner ... Support as shared service DataBank Test Report record imaging and indexing process. * Provides Test ...

Banner Industries

Branch Quality Coordinator

Warsaw, IN · On-site

... Manager in Warsaw. The Branch Quality Coordinator provides business critical insight to Banner ... Support as shared service DataBank Test Report record imaging and indexing process. * Provides Test ...

Banner Industries

Branch Quality Coordinator

Warsaw, IN

$21 - $24/hr

... Manager in Warsaw. The Branch Quality Coordinator provides business critical insight to Banner ... Support as shared service DataBank Test Report record imaging and indexing process. * Provides Test ...

Kainos

Workday AMS Service Manager

Indianapolis, IN · On-site

... shared mission to create real impact. Whether we're transforming digital services for millions ... You'll learn to manage all aspects of your project, including project planning, resourcing ...

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All JobsShared Service Manager JobsShared Service Manager Jobs in Indiana

Shared Service Manager information

See Indiana salary details

$31.4K

$66.6K

$112.8K

How much do shared service manager jobs pay per year?

As of Jun 24, 2026, the average yearly pay for shared service manager in Indiana is $66,581.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,500.00 and $76,600.00 per year, depending on experience, location, and employer.

How does a Shared Service Manager typically collaborate with other departments to ensure efficient service delivery?

A Shared Service Manager regularly partners with various business units, such as HR, finance, and IT, to understand their needs and tailor services accordingly. This collaboration often involves facilitating cross-departmental meetings, setting clear service level agreements, and implementing process improvements based on stakeholder feedback. By maintaining open communication channels and fostering a customer-centric mindset within the shared services team, the manager ensures that services are delivered efficiently and consistently across the organization.

What are the key skills and qualifications needed to thrive as a Shared Service Manager, and why are they important?

To thrive as a Shared Service Manager, you need strong organizational, financial, and process improvement skills, often supported by a degree in business administration or a related field. Familiarity with ERP systems like SAP or Oracle, along with certifications such as Six Sigma or Lean, is typically valuable. Exceptional leadership, communication, and stakeholder management abilities help you lead cross-functional teams and drive service excellence. These skills ensure efficient service delivery, process optimization, and effective collaboration across the organization.

What does a Shared Service Manager do?

A Shared Service Manager oversees the delivery of centralized support services—such as HR, finance, IT, or procurement—to different departments or business units within an organization. Their goal is to streamline operations, improve efficiency, and reduce costs by consolidating services that were previously duplicated across departments. They manage teams, implement best practices, and ensure that service level agreements (SLAs) are met. Shared Service Managers also drive process improvements and may handle stakeholder communications to ensure satisfaction with service delivery.

What is the difference between Shared Service Manager vs Business Operations Coordinator?

AspectShared Service ManagerBusiness Operations Coordinator
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like PMP or Six Sigma are commonUsually holds a bachelor's degree in business, administration, or related area; certifications are less common
Work EnvironmentManages centralized service teams across departments, often in corporate officesSupports daily business operations, often in office settings, coordinating between teams
Employer & Industry UsageUsed in large corporations with shared service centers, finance, HR, IT departmentsFound in various industries, supporting operational efficiency at the team level

The Shared Service Manager oversees centralized service functions within an organization, focusing on efficiency and process improvement. In contrast, the Business Operations Coordinator handles day-to-day operational tasks, supporting teams and ensuring smooth workflow. While both roles require strong organizational skills, the Shared Service Manager typically has more strategic responsibilities and manages larger teams.

What are popular job titles related to Shared Service Manager jobs in Indiana? For Shared Service Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Shared Service Manager jobs in Indiana look for? The top searched job categories for Shared Service Manager jobs in Indiana are:
Shared Service Manager jobs near you
Infographic showing various Shared Service Manager job openings in Indiana as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $66,581 per year, or $32 per hour.
Branch Quality Coordinator

Branch Quality Coordinator

Banner Industries

Warsaw, IN

$21 - $24/hr

Full-time

Posted 17 days ago

Job description

The Branch Quality Coordinator will be based out of the office in Warsaw, IN and will report directly to the Branch Manager in Warsaw.
 
The Branch Quality Coordinator provides business critical insight to Banner Industries by maintaining quality assurance standards and procedures are met throughout the Company. The Branch Quality Coordinator is responsible for reviewing Banner standards, policies and procedures and will evaluate the effectiveness of existing programs. A successful individual will be able to support the development and implementation of improved quality and reporting measures. Qualified applicants will demonstrate the ability to inspect products, processes, and metrics to find opportunities to improve quality.
Compensation range: $21 - $24/hr + incentive eligible. 
 
 
PRIMARY RESPONSIBILITIES/ACCOUNTABILITIES:
 
Job Requirements:
  • Assist in development of QMS documentation and Training media. Assist in providing QMS training presentations to sales and operations at multiple domestic and international locations.
  • Maintain customer approvals for the district and the overall global organization as assigned - support and implement requirements by coordinating and responding to customer quality information requests.
  • Provide support to organize and maintain CastleNet (Intranet) Quality Records and documents required by the AS9100 Aerospace and ISO 9001 Quality System including Operations, Sales, and Supplier records to support USA and Global Corporate Quality, Corporate Accounting and Supply Chain internal requirements.
  • Organizes, scans and indexes documents, data, and various quality record images for retrieval from server & web based document management systems. Types of records include Training records, Receiving Records, Production Records, Material Test Report records, outside Supplier processing records, Calibration records, and Audit records for Operations & Sales as assigned to fulfill internal management and customer needs.
  • Assists in preparing & maintaining CA responses, Quality Meeting and Quality Clinic metrics and records
  • Supports maintaining Training and Competency Planning records including Quality Clinic, Continuous Improvement, and Productivity Improvement activities necessary to achieve and maintain certifications.
  • Perform Data Analysis, Auditing, Flow charting, Process Mapping, Value Stream Mapping and time study projects as assigned.
  • Support as shared service DataBank Test Report record imaging and indexing process.
  • Provides Test Report and Certificate of Conformance record retrieval support for other Quality functions for multiple Castle Metals locations
  • Support as a shared service the global Supplier Qualification process and associated record imaging.
  • Maintains vendor quality performance and re-evaluation and regulatory compliance records and provides feedback and/or record retrieval support to corporate Purchasing/Supply Chain or Accounting
  • Support as shared service regional Quality with Periodic Material Validation Testing process.
  • Support as shared service regional Quality with First Article Inspection (FAI) and Production Part Approval Process (PPAP). Provides shared services support for Customer Quality Survey responses.
  • Provides shared services support for Customer Quality Survey responses.
  • Performs other related administrative and time-study analysis work as assigned.
 
QUALIFICATIONS:
 
Education:
  • Some College in supporting fields such as business, engineering, industrial management or similar field, or equivalent, required
Skills:
  • PC knowledge and spreadsheet applications, with strong Excel skills
  • Strong communication skills-capable of communicating effectively in both written and oral formats
  • Solid presentation skills with ability to present technical information and concepts in order to initiate change and drive initiatives across several locations
  • Good project management skills, including the identification and scheduling of project deliverables, milestones, tasks, and deadlines
  • Ability to effectively work across a broad spectrum of functions
  • Good problem-solving skills with ability to develop new ideas in order to provide innovative solutions
Experience:
  • Minimum of five years quality, administrative, and operational experience which includes knowledge of various methodologies (TQM, Lean, Six Sigma, requirements).
 
 
We are an Equal Opportunity Employer
Please view Equal Employment Opportunity Posters provided by OFCCP
 
Company Overview: Founded in 1890, A. M. Castle & Co. is a global distributor of specialty metal and plastic products and supply chain services, principally serving the producer durable equipment, oil and gas, commercial aircraft, heavy equipment, industrial goods, construction equipment, retail, marine and automotive sectors of the global economy. Its customer base includes many Fortune 500 companies as well as thousands of medium and smaller-sized firms spread across a variety of industries. Within its metals business, it specializes in the distribution of alloy and stainless steels; nickel alloys; aluminum and carbon. Together, Castle operates service centers located throughout North America, Europe and Asia.

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