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Shared Service Center Jobs in Arizona (NOW HIRING)

Chubb

WFM Lead, NA Contact Center

Phoenix, AZ · On-site

Chubb's North America Contact Center Shared Services group directly supports insurance operations programs impacting both Clients and Agents across Chubb's North America business divisions. The group ...

R+L Carriers

Pre Clerk

Phoenix, AZ · On-site

$20.42/hr

... AZ Service Center. Responsibilities will include answering calls on a multi-line system ... R+L Carriers Shared Services, LLC ("R+L Carriers") and its subsidiary companies will provide equal ...

R+L Carriers

Pre Clerk

Phoenix, AZ

$20.42/hr

... AZ Service Center. Responsibilities will include answering calls on a multi-line system ... R+L Carriers Shared Services, LLC ("R+L Carriers") and its subsidiary companies will provide equal ...

R+L Carriers

Diesel Mechanic

Phoenix, AZ · On-site

$26.28 - $37.48/hr

... AZ Service Center. As a Diesel Mechanic, you will be responsible for day-to-day equipment ... R+L Carriers Shared Services, LLC ("R+L Carriers") and its subsidiary companies will provide equal ...

R+L Carriers

Diesel Mechanic

Phoenix, AZ · On-site

$26.28 - $37.48/hr

... AZ Service Center. As a Diesel Mechanic, you will be responsible for day-to-day equipment ... R+L Carriers Shared Services, LLC ("R+L Carriers") and its subsidiary companies will provide equal ...

R+L Carriers

CDL-B Truck Driver Local

Tucson, AZ · On-site

$26.94/hr

... Service Center. As a City P&D Driver you will be responsible for city delivery and pickup of ... R+L Carriers Shared Services, LLC ("R+L Carriers") and its subsidiary companies will provide equal ...

New

R+L Carriers

CDL-B Truck Driver Local

Tucson, AZ · On-site

$26.94/hr

... Service Center. As a City P&D Driver you will be responsible for city delivery and pickup of ... R+L Carriers Shared Services, LLC ("R+L Carriers") and its subsidiary companies will provide equal ...

New

KINDERCARE

Center Director

Gilbert, AZ · On-site

$45K - $62K/yr

Partner with parents with a shared desire to provide the best care and education for their children ... Outstanding customer service skills, strong organizational skills, and multi-task and handle ...

KINDERCARE

Center Director

Phoenix, AZ · On-site

$45K - $61K/yr

Partner with parents with a shared desire to provide the best care and education for their children ... Outstanding customer service skills, strong organizational skills, and multi-task and handle ...

KINDERCARE

Center Director

Goodyear, AZ · On-site

$45K - $62K/yr

Partner with parents with a shared desire to provide the best care and education for their children ... Outstanding customer service skills, strong organizational skills, and multi-task and handle ...

KinderCare Education

Center Director

Laveen, AZ · On-site

$44K - $60K/yr

Partner with parents with a shared desire to provide the best care and education for their children ... Outstanding customer service skills, strong organizational skills, and multi-task and handle ...

KINDERCARE

Center Director

Phoenix, AZ · On-site

$44K - $60K/yr

Partner with parents with a shared desire to provide the best care and education for their children ... Outstanding customer service skills, strong organizational skills, and multi-task and handle ...

KINDERCARE

Center Director

Laveen, AZ · On-site

$44K - $61K/yr

Partner with parents with a shared desire to provide the best care and education for their children ... Outstanding customer service skills, strong organizational skills, and multi-task and handle ...

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Showing results 21-40

All JobsShared Service Center JobsShared Service Center Jobs in Arizona

Shared Service Center information

See Arizona salary details

$12

$18

$24

How much do shared service center jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for shared service center in Arizona is $18.60, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $19.95 per hour, depending on experience, location, and employer.

What is a shared service center?

A Shared Service Center (SSC) is a centralized unit within an organization that handles specific operational tasks, such as human resources, finance, IT, or procurement, for multiple business units. The main goal of an SSC is to streamline processes, reduce costs, and improve service quality by consolidating these functions in one location. SSCs often use standardized procedures and technology to deliver efficient and consistent support to the entire organization. This model enables companies to focus more on their core business by leaving routine administrative tasks to the SSC.

What are the key skills and qualifications needed to thrive in a shared service center role?

To thrive in a Shared Service Center role, you need strong analytical skills, process orientation, and a background in finance, HR, or administration, often supported by a relevant degree. Familiarity with ERP systems, workflow management tools, and standard office software is typically required. Excellent communication, problem-solving abilities, and customer service skills help professionals excel in this collaborative environment. These competencies ensure efficient service delivery, high stakeholder satisfaction, and continuous process improvement within the organization.

What are some common challenges faced by professionals working in a shared service center, and how can they be addressed?

Professionals in a Shared Service Center (SSC) often encounter challenges such as managing high volumes of repetitive tasks, adapting to standardized processes across multiple business units, and maintaining strong communication across global teams. These can be addressed by embracing process automation, attending regular training sessions to stay updated on best practices, and fostering a culture of open feedback with colleagues and stakeholders. Additionally, proactively participating in cross-functional projects can improve collaboration skills and provide greater visibility within the organization.

What is the difference between Shared Service Center vs Accounts Payable Specialist?

AspectShared Service CenterAccounts Payable Specialist
CredentialsVaries; often includes finance or business degreesTypically requires accounting or finance certifications
Work EnvironmentCentralized office with multiple finance functionsFinance or accounting department, often in corporate offices
Employer & Industry UsageCommon in large corporations across industriesFinance teams within organizations handling invoice processing
Search & Comparison IntentUnderstanding centralized finance operationsManaging invoice and payment processing tasks

Shared Service Centers are large, centralized units handling multiple finance functions across an organization, while Accounts Payable Specialists focus specifically on processing invoices and payments within a finance department. Both roles often require finance or accounting credentials and are integral to corporate finance operations.

What are popular job titles related to Shared Service Center jobs in Arizona?

For Shared Service Center jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Shared Service Center jobs in Arizona look for?

The top searched job categories for Shared Service Center jobs in Arizona are:

Shared Service Center jobs near you
Infographic showing various Shared Service Center job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, 2% Temporary, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $38,698 per year, or $18.6 per hour.

WFM Lead, NA Contact Center

Chubb

Phoenix, AZ • On-site

Full-time

Re-posted 15 days ago

Chubb rating

8.2

Company rating: 8.2 out of 10

Based on 67 frontline employees who took The Breakroom Quiz

144th of 310 rated insurance

Job description


Chubb's North America Contact Center Shared Services group directly supports insurance operations programs impacting both Clients and Agents across Chubb's North America business divisions. The group is primarily responsible for enabling key initiatives across various departments with a focus on delivering first class customer experience and exceptional operational service. Additional responsibilities include enabling, advising, and assisting operations reporting and analytics teams when to utilize contact center data to drive efficiencies, improve customer experience, and consistently monitor performance, as well as the management of large-scale technology and operational projects involving the Contact Center platform. The team collaborates with Business, Technology and Trading Partner stakeholders to define, analyze, and deliver strategic Technology and Operational processes.
Job Description:
North America Contact Center Shared Services is seeking a Workforce Management Lead, serving as the primary subject matter expert for WFM strategy, tooling, and operational excellence and day-to-day leadership. This role reports to the AVP, Data & Workforce Analytics Manager and is an individual contributor position. In this role you will drive cross-functional partnerships, lead complex capacity planning and forecasting initiatives, and establish best practices that elevate the performance of the broader WFM team.
Key Responsibilities:
  • Serve as the day-to-day functional lead for tenured WFM Analysts, providing direction, feedback, task prioritization, and quality oversight.
  • Foster a culture of open communication, collaboration, accountability, continuous improvement, and data-driven decision-making.
  • Serve as the WFM subject matter expert across multiple lines of business; lead stakeholder partnerships and represent WFM in senior-level discussions and cross-functional forums.
  • Partner with AVP, Data & Workforce Analytics Manager to create detailed WFM procedures, best practices, identify and lead initiatives to streamline workforce processes, enhancements, and improve operational efficiency.
  • Own and manage WFM key metrics such as volume and capacity forecast accuracy, schedule efficiency, productivity, etc.
  • Works closely with management and other stakeholders to understand staffing requirements and deploy analytical techniques to create optimized schedules that balances business needs with employee preferences.
  • Translate forecasts into staffing models and capacity plans that align headcount with service level targets.
  • Analyze workforce performance data and recommend improvements to forecasts, schedules, and processes.

Qualifications
Required:
  • Bachelor's degree in business, Finance, Statistics, Operations Management, or related field.
  • 5+ years of workforce management experience in a contact center environment.
  • Strong knowledge of Workforce Management practices including managing omnichannel environments (voice, chat, email, and/or back-office queues).
  • Strong written and verbal communication skills with the ability to present complex data and strategies to executive leadership.
  • Proficient in Microsoft Office, especially Excel and PowerPoint.
  • Very strong analytical skills, with emphasis on forecasting
  • Experienced in complex problem-solving, judgment, critical thinking and decision-making
  • Strong planning, time management and organizational skills
  • Strong understanding of key contact center performance metrics, such as service level, AHT, adherence, etc.

Strongly Preferred:
  • Experience utilizing Workforce Management software, specifically NICE CXone.

A Plus:
  • Exposure to automation or advanced forecasting analytics (Python, R, or similar).
  • Exposure to AI-enabled tools or emerging technologies that support workforce optimization, analytics, or process improvement.

About Us
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

What Chubb employees say

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About Chubb

Sourced by ZipRecruiter

Chubb is the world's largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. We are a unique global organization with a culture of individuals passionately committed to our respective crafts. With underwriting at our core, each of us contributes to providing the best insurance coverage and service to our clients. Our highly collaborative, inclusive nature helps us drive better business outcomes through diversity of background, experiences, insights and values.

Industry

Insurance services

Company size

10,000+ Employees

Headquarters location

Warren, NJ, US

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