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Services Manager Jobs in Rochester, NY (NOW HIRING)

HRI Hospitality

Guest Services Supervisor

Hilton, NY · On-site

$16 - $24/hr

Assistant Guest Services Manager / Director of Rooms MINIMUM REQUIREMENTS Education * High school diploma or equivalent required. Experience * 1-2 years of hotel front desk or supervisory experience ...

Paylocity

Lead Client Services - Growth

Pittsford, NY · On-site

Supervises a team of approximately 6-10 Account Managers to ensure service levels are met or exceeded, as well as the day-to-day performance of their jobs. The Lead works with a group of Leads to ...

Paylocity

Lead Client Services - Growth

Pittsford, NY · On-site

Supervises a team of approximately 6-10 Account Managers to ensure service levels are met or exceeded, as well as the day-to-day performance of their jobs. The Lead works with a group of Leads to ...

New York Bus Sales

Service Manager

Batavia, NY · On-site

$70K - $95K/yr

Coordinate activities with DOT and other departments or vendors requiring joint services. * Train ... Proven experience in a service management role * Strong leadership and team management skills.

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Services Manager information

See Rochester, NY salary details

$27.3K

$81.1K

$136.5K

How much do services manager jobs pay per year?

As of Sep 15, 2026, the average yearly pay for services manager in Rochester, NY is $81,081.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,600.00 and $115,600.00 per year, depending on experience, location, and employer.

What is a services manager?

Services Managers are professionals responsible for overseeing the delivery, quality, and efficiency of services provided by a company or organization. They manage teams, coordinate operations, and ensure customer satisfaction by maintaining high service standards. Their role often includes setting goals, monitoring performance, resolving issues, and implementing improvements to optimize service delivery and client experience.

What are the key skills and qualifications needed to thrive as a services manager?

To thrive as a Services Manager, you need expertise in operations management, customer service, and team leadership, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems, scheduling software, and industry-specific tools is typically required. Strong communication, problem-solving, and organizational skills help you motivate teams and resolve client issues effectively. These abilities are crucial for ensuring service quality, client satisfaction, and efficient team performance in a competitive environment.

How does a services manager typically collaborate with other departments to ensure seamless client experiences?

As a Services Manager, collaboration with other departments—such as sales, operations, and customer support—is a key part of the role. You’ll regularly coordinate with these teams to align on client expectations, resolve issues efficiently, and implement service improvements. Effective communication and cross-functional meetings are often used to share updates and address challenges proactively. This collaborative environment helps ensure that the client receives consistent, high-quality service throughout their engagement with the company.

What is the difference between Services Manager vs Customer Service Supervisor?

AspectServices ManagerCustomer Service Supervisor
Required CredentialsBachelor's degree in business, management, or related field; experience in service deliveryHigh school diploma or equivalent; experience in customer service roles
Work EnvironmentOversees multiple service teams, manages operations, and develops strategiesSupervises customer service staff, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in service industries like IT, healthcare, and hospitalityFound in retail, call centers, and hospitality sectors

The Services Manager typically has a broader strategic role, overseeing multiple teams and service processes, while the Customer Service Supervisor focuses on direct team supervision and customer interactions. Both roles require strong communication skills, but the Services Manager often requires more management experience and higher education credentials.

Is a services manager a stressful job?

A services manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing teams, and meeting performance targets. The level of stress varies depending on the industry, company size, and individual workload, but strong organizational and communication skills help manage job pressures effectively.

What are the most commonly searched types of Services jobs in Rochester, NY?

The most popular types of Services jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Services Manager jobs?

Cities near Rochester, NY with the most Services Manager job openings:

Services Manager jobs near you
Infographic showing various Services Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, and 5% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $80,437 per year, or $38.7 per hour.

Amenity Services Program Manager - Vice President

Rochester, NY • On-site

JPMorgan Chase & Co.
Finance and Insurance • 10K+ employees
Learn more about JPMorgan Chase & Co.external

Other

Posted 27 days ago

Key responsibilities

  • Support the development of data-driven business cases and executive presentations to inform major decisions and capital projects.

  • Establish and maintain recurring reporting cadences and dashboards to provide visibility into key business metrics and support operational improvements.

  • Own all data and reporting for amenity functions, translating operational data into narratives and presentations for senior forums.

JPMorgan Chase & Co. rating

7.9

Company rating: 7.9 out of 10

Based on 500 frontline employees who took The Breakroom Quiz

Job description

As an Amenity Services Program Manager in Amenity Services at JPMorgan Chase’s global headquarters at 270 Park Avenue in New York City, you will play a pivotal role in an operational, world-class facility featuring iconic architecture and best-in-class client and amenity spaces. Amenity Services encompasses four core functions: Lobby Reception, Employee Dining, Conference Center, and Client Center. In this role, you will support business case development, capital projects, and data and analytics initiatives across all amenity functions. The ideal candidate is a strategic leader with a robust background in hospitality operations, vendor management, and data-driven performance reporting. You will be responsible for synthesizing operational data into actionable insights, driving cross-functional collaboration, and supporting management with key business metrics to inform decision‑making and operational improvements. This position reports directly to the Amenity Services General Manager and partners closely with Vendor Partners, Amenity Services Leaders, Technology, Global Real Estate, and other corporate stakeholders.

Join a dynamic team at the heart of JPMorgan Chase’s flagship location, where innovation meets excellence in client and employee experience. As the Amenity Services Program Manager, you will be empowered to shape the future of hospitality operations in a premier environment, leveraging cutting‑edge analytics and strategic partnerships to deliver world‑class service. This is an opportunity to lead with impact—driving operational excellence, influencing capital projects, and collaborating with top‑tier professionals across the organization. If you are passionate about elevating standards, optimizing performance, and creating memorable experiences, this role offers a platform to showcase your expertise and contribute to the continued success of a global leader in financial services.

Job responsibilities
  • Strategically lead the creation of data‑driven business cases and executive presentations to inform major decisions and capital projects, synthesizing operational data and trends into actionable insights for leadership.
  • Consistently establish and maintain recurring reporting cadences and dashboards, ensuring timely visibility into key business metrics and delivering clear, executive‑ready recommendations that support strategic and operational improvements.
  • Comprehensively own all data and reporting for 270 Park amenity functions, including room utilization, POS sales, lobby traffic, and vendor performance, translating operational data into clear narratives and presentations for senior forums.
  • Proactively identify risks and provide actionable options with financial impact assessments, structuring complex building‑wide challenges such as space utilization and service model changes into clear recommendations and executable plans.
  • Diligently maintain accountability for all vendor deliverables, ensuring data accuracy, SLA adherence, and prompt resolution of operational gaps.
  • Promptly elevate issues with data‑driven evidence and monitor performance to ensure compliance and operational excellence.
  • Collaboratively serve as the primary liaison between vendor partners and internal customers, resolving issues and ensuring KPIs are met.
  • Effectively manage budgets within a complex financial structure while driving innovation in food, menu, and technology.
  • Regularly review and analyze operational data to flag bottlenecks and propose process improvements with hiring managers and stakeholders.
  • Accurately align expectations and close with clarity on total compensation philosophy when advising on offers and business cases.
  • Continuously partner with Amenity Services Leaders, Technology, Global Real Estate, and other corporate stakeholders to refine reporting, analytics, and operational strategies.
Required qualifications, capabilities and skills
  • Strong client focus, business management, and communication skills.
  • Demonstrated ability to write business cases and executive presentations.
  • Advanced proficiency in Microsoft Office Suite (PowerPoint, Excel, Word).
  • Experience managing vendor teams and multi‑unit operations.
  • 7+ Years of combined experience in strategy, transformation, or business case development, with direct exposure to real estate, hospitality, or amenity operations at scale.
  • Experience developing long‑term strategies, managing projects, and integrating technology such as digital tools, mobile ordering, self‑service kiosks, and contactless payment systems.
  • Highly organized, detail‑oriented, and able to manage multiple priorities and budgets.
  • Strong interpersonal, relationship‑building, crisis management, and problem‑solving skills.
  • Proven ability to structure ambiguous problems and deliver executive‑ready recommendations under tight timelines.
  • Comfortable operating in a fast‑paced, in‑person, high‑visibility corporate headquarters environment.
Preferred qualifications, capabilities and skills
  • Bachelor’s degree preferred.
  • Advanced Excel and PowerPoint skills; experience with Event Management Systems EMS or equivalent data platforms is a strong plus.
  • Minimum ten years of relevant foodservice experience restaurant or business environment; financial institution background a plus
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