Services Manager Jobs in Ohio (NOW HIRING)

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Job Description Summary:

Assists the Nutrition Services Director in managing the operations of the Nutrition Services Department. Supervises nutrition departmental operations and production through coordination of administrative matters, fiscal, and performance accountability. Supervises the scope and all of Nutrition Services in relation to hospital services and community need and in accordance with all regulatory requirements. In conjunction with the Director, is involved in the hiring of new employees, administering corrective action and conducting employee evaluations within Nutrition Services. In collaboration with the Director, develops and communicates short and long term objectives and goals. Assists the Director and directs the nutrition team in establishing, implementing, and maintaining a measurable focus on quality and service enhancement, cost reduction and customer and associate satisfaction.

Responsibilities And Duties:

1. Maintains a safe and therapeutic patient care environment. 2. Demonstrates competence in providing care and services to patients based on the patients age specific and/or functional needs. 3. All employees shall abide by the Health Insurance Portability & Accountability Act HIPA a regulations, which help protect the privacy, security, & confidentiality of patient health information. 4. Responsible for ensuring that personal performance reflects the Mission, Vision and Service Excellence Standards of OhioHealth. 5. Supervises the daily operations and production requirements of the Nutrition Services department. Plans and administers directly and through the management team, the effective delivery of quality service of all nutrition services for all shifts. 6. Responsible for the development and achievement of the fiscal year plan for all areas of responsibility in order to achieve the established goals and objectives. Implements and administers new or revised services as required/appropriate. Accountable for fiscal performance of the Nutrition Services Department. 7. Responsible for effectively leading the performance of associates for areas of responsibility. Ensures all associates are accountable and responsible for the accomplishment of the departments goals and objectives, have competency linked to these goals/objectives and receive at a minimum an annual performance evaluation. 8. Human resources responsibilities include: Interviewing, hiring, performance reviews for direct reports with input from the leadership team and is responsible corrective action. Oversees the training and development of, schedules, assigns work to staff. Ensures continued compliance with established policies. Knows and practices within the Bargaining unit agreement as applicable. 9. Plans and conducts routine staff meetings and education of all core staff. 10. Develop department-wide goals and objectives with the department leadership team. 1 1. Administers approved policies and procedures effectively. Develops policies and procedures for assigned departments/functions. Evaluates staff recommendations concerning department practices and approves implementation as appropriate. 12. Ensures that services and programs by the department achieve established quality standards and works with associates to identify new opportunities for continuous improvement 13. Maintains a cooperative customer focused working relationship with all hospital departments and outside facilities in order to improve coordination of services provided. 14. Responsible for monitoring relevant productivity measures and make adjustments and recommendations as appropriate. 15. Responsible for ensuring the establishment, implementation, communication, monitoring, and resolution of employee safety issues and concerns. Example the HACCP System for Nutrition Service s 16. Prepares a variety of reports, analyses and summaries as requested by hospital leadership or others. May present report findings appropriately to staff and others. 17. Working under the direction of the Nutrition Services Director as well as independently, strives to accomplish the following: Ensures that all equipment in the department functions properly and safely. Ensures that the physical plant and environmental conditions for the department is appropriate for the operation and provides a safe environment in which associates are protected and comfortable. Ensures that the selected services meets/exceeds customer expectations and meets/exceeds patient requirements. Ensures that review procedures used to monitor services are adequate to determine accuracy, safety, and customer satisfaction of each service. Ensures that staff are performing each operation according to standards. Ensures that Quality Control and Performance Improvement programs are established and maintained. Ensures that services are performed in a customer-focused manner that is acceptable to all customers. Ensures that all remedial actions are taken and documented whenever significant deviations from the established standards are identified and improved in a collaborative manner. Ensures that prior to scheduling, all personnel have the required education and training or experience to perform their assigned functions. Identifies training needs and then trains staff. Ensures that an approved procedure manual and/or task sheets are available to all associates. Develops and maintains a variety of external contacts with contracted facilities, educational institutions, regulatory and service agencies and community and professional organizations. Develops and follows procurement standards for food, equipment and supplies. Evaluates products using cost, quality and customer data. Ensures that items ordered are received in accordance with order specifications. Periodically conducts physical audits to ensure that departmental standards and safety procedures are followed. Occasionally performs duties of subordinate personnel in response to staffing or workload demands. Relieves supervision on days off. Performs other duties as assigned, some of which may be essential to the job.

As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties.

The job profile provides an overview of responsibilities and duties and is not intended to be an exhaustive list and is subject to change at any time

Minimum Qualifications:

Bachelor's Degree

Additional Job Description:

MINIMUM QUALIFICATIONS

Bachelor’s degree in Food Service Management or related field or 5 years of food service experience, 2 years of leadership experience preferred

SPECIALIZED KNOWLEDGE

Field of Study: Food Service Management Field of Study: Related Field Years of Experience 5

DESIRED ATTRIBUTES

BEHAVIORAL COMPETENCIES

Leadership Competencies (https://ohesource.ohiohealth.com/oheducation/Pages/Leadership-competencies.aspx)

INFORMATION SECURITY

Maintains confidentiality of log-on password(s) and security of other authentication devices (e.g., key fobs, proximity devices, etc.).

Ensures privacy and security of information entrusted to their care.

Uses company business assets and information resources for management-approved purposes only.

Adheres to all information privacy and security policies, procedures, standards, and guidelines.

Promptly reports information security incidents to the OhioHealth Information Security Officer.

RESPONSIBILITIES AND DUTIES

1. Maintains a safe and therapeutic patient care environment. 2. Demonstrates competence in providing care and services to patients based on the patients age specific and/or functional needs. 3. All employees shall abide by the Health Insurance Portability & Accountability Act HIPA a regulations, which help protect the privacy, security, & confidentiality of patient health information. 4. Responsible for ensuring that personal performance reflects the Mission, Vision and Service Excellence Standards of OhioHealth. 5. Supervises the daily operations and production requirements of the Nutrition Services department. Plans and administers directly and through the management team, the effective delivery of quality service of all nutrition services for all shifts. 6. Responsible for the development and achievement of the fiscal year plan for all areas of responsibility in order to achieve the established goals and objectives. Implements and administers new or revised services as required/appropriate. Accountable for fiscal performance of the Nutrition Services Department. 7. Responsible for effectively leading the performance of associates for areas of responsibility. Ensures all associates are accountable and responsible for the accomplishment of the departments goals and objectives, have competency linked to these goals/objectives and receive at a minimum an annual performance evaluation. 8. Human resources responsibilities include: Interviewing, hiring, performance reviews for direct reports with input from the leadership team and is responsible corrective action. Oversees the training and development of, schedules, assigns work to staff. Ensures continued compliance with established policies. Knows and practices within the Bargaining unit agreement as applicable. 9. Plans and conducts routine staff meetings and education of all core staff. 10. Develop department-wide goals and objectives with the department leadership team. 1 1. Administers approved policies and procedures effectively. Develops policies and procedures for assigned departments/functions. Evaluates staff recommendations concerning department practices and approves implementation as appropriate. 12. Ensures that services and programs by the department achieve established quality standards and works with associates to identify new opportunities for continuous improvement 13. Maintains a cooperative customer focused working relationship with all hospital departments and outside facilities in order to improve coordination of services provided. 14. Responsible for monitoring relevant productivity measures and make adjustments and recommendations as appropriate. 15. Responsible for ensuring the establishment, implementation, communication, monitoring, and resolution of employee safety issues and concerns. Example the HACCP System for Nutrition Service s 16. Prepares a variety of reports, analyses and summaries as requested by hospital leadership or others. May present report findings appropriately to staff and others. 17. Working under the direction of the Nutrition Services Director as well as independently, strives to accomplish the following: Ensures that all equipment in the department functions properly and safely. Ensures that the physical plant and environmental conditions for the department is appropriate for the operation and provides a safe environment in which associates are protected and comfortable. Ensures that the selected services meets/exceeds customer expectations and meets/exceeds patient requirements. Ensures that review procedures used to monitor services are adequate to determine accuracy, safety, and customer satisfaction of each service. Ensures that staff are performing each operation according to standards. Ensures that Quality Control and Performance Improvement programs are established and maintained. Ensures that services are performed in a customer-focused manner that is acceptable to all customers. Ensures that all remedial actions are taken and documented whenever significant deviations from the established standards are identified and improved in a collaborative manner. Ensures that prior to scheduling, all personnel have the required education and training or experience to perform their assigned functions. Identifies training needs and then trains staff. Ensures that an approved procedure manual and/or task sheets are available to all associates. Develops and maintains a variety of external contacts with contracted facilities, educational institutions, regulatory and service agencies and community and professional organizations. Develops and follows procurement standards for food, equipment and supplies. Evaluates products using cost, quality and customer data. Ensures that items ordered are received in accordance with order specifications. Periodically conducts physical audits to ensure that departmental standards and safety procedures are followed. Occasionally performs duties of subordinate personnel in response to staffing or workload demands. Relieves supervision on days off. Performs other duties as assigned, some of which may be essential to the job.

As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties.

The job profile provides an overview of responsibilities and duties and is not intended to be an exhaustive list and is subject to change at any time

AGE SPECIFIC COMPETENCIES

Knowledge and application of growth and development principles.

Utilization of effective communication strategies.

Implementation of specific technical factors

PHYSICAL DEMANDS AND WORK ENVIRONMENT

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.

The noise level in the work environment is usually quiet.

OSHA BLOOD BORNE PATHOGEN EMPLOYEE EXPOSURE CATEGORIES (One category must be checked):

CATEGORY I: ______

Employees whose job functions involve routine or potential exposure to blood, body fluids or tissues. (Direct patient care jobs)

CATEGORY II: x_

Employees whose job functions involve no routine exposure to blood, body fluids or tissues, but employment may require performing unplanned Category I tasks. (Indirect patient care jobs, i.e. unit clerk, pastoral care, e