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Servicenow Content Knowledge Manager Jobs (NOW HIRING)

ADP, Inc.

Knowledge Manager

Chesapeake, VA · On-site

$74K - $84K/yr

Knowledge Manager Full Time Technical Bremerton, WA, US 30+ days ago Requisition ID: 1636 Salary ... Citizenship required due to technical content of work. * Satisfactory criminal/traffic/credit ...

Koitecc Solutions

Knowledge Manager

Beavercreek, OH · On-site

Experience using collaboration and content management tools such as SharePoint, Microsoft 365 ... Knowledge of records management policies, information governance practices, and classified ...

Peraton

Knowledge Manager

Washington, DC · On-site

$104K - $166K/yr

The Knowledge Manager plays a critical role in aligning processes and technology to support the ... Post, edit, distribute, and maintain appropriate content for both classified and unclassified ...

Peraton

Knowledge Manager

Washington, DC · On-site

$104K - $166K/yr

The Knowledge Manager plays a critical role in aligning processes and technology to support the ... Post, edit, distribute, and maintain appropriate content for both classified and unclassified ...

Peraton

Knowledge Manager

Washington, DC · On-site

$104K - $166K/yr

The Knowledge Manager plays a critical role in aligning processes and technology to support the ... Post, edit, distribute, and maintain appropriate content for both classified and unclassified ...

Leidos

Knowledge Manager

Beavercreek, OH

Experience using collaboration and content management tools such as SharePoint, Microsoft 365 ... Knowledge of records management policies, information governance practices, and classified ...

GDIT

Knowledge Manager

Offutt Air Force Base, NE · On-site

$85K - $109K/yr

Develop and manage knowledge content used by the infrastructure operations section. * Manage, refine, and mature USSTRATCOM's metadata ontology and integration. * Assess KM program, identify gaps ...

Peraton

Knowledge Manager

Washington, DC · On-site

$104K - $166K/yr

The Knowledge Manager plays a critical role in aligning processes and technology to support the ... Post, edit, distribute, and maintain appropriate content for both classified and unclassified ...

Fusion Technology LLC

Knowledge Manager

Washington, DC · On-site

Content Management: Expertise in content creation/curation, strategic writing/communication, copywriting, marketing, and DoW access control. * Knowledge Management: Expertise in change management ...

Fusion Technology

Knowledge Manager

Washington, DC · On-site

Content Management: Expertise in content creation/curation, strategic writing/communication, copywriting, marketing, and DoW access control. * Knowledge Management: Expertise in change management ...

Fusion Technology

Knowledge Manager

Washington, DC · On-site

Content Management: Expertise in content creation/curation, strategic writing/communication, copywriting, marketing, and DoW access control.Knowledge Management: Expertise in change management, data ...

CACI

Knowledge Manager

Tampa, FL · On-site

Knowledge Manager Job Category: Project and Program Management Time Type: Full time Minimum ... content types/templates, managing search scopes, and administering role-based user access ...

CACI International, Inc.

Knowledge Manager

Tampa, FL · On-site

Knowledge Manager Job Category: Project and Program Management Time Type: Full time Minimum ... content types/templates, managing search scopes, and administering role-based user access ...

DMI

Mid- Level Knowledge Manager

Atlanta, GA

... within the ServiceNow Knowledge Management platform. * Collaborate with Service Desk ... Ensure knowledge content follows established governance standards, formatting guidelines, and ...

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Servicenow Content Knowledge Manager information

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$15

$38

$77

How much do servicenow content knowledge manager jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for servicenow content knowledge manager in the United States is $38.91, according to ZipRecruiter salary data. Most workers in this role earn between $26.20 and $45.19 per hour, depending on experience, location, and employer.

What is a ServiceNow Content Knowledge Manager?

A ServiceNow Content Knowledge Manager is responsible for overseeing the creation, organization, and maintenance of knowledge articles within the ServiceNow platform. Their main goal is to ensure that accurate, up-to-date information is easily accessible to users and support teams, which helps resolve issues more efficiently. They collaborate with subject matter experts to develop content, implement best practices for knowledge management, and analyze usage data to improve the knowledge base. This role is critical to optimizing self-service resources and supporting overall IT service management processes.

How does a ServiceNow Content Knowledge Manager typically collaborate with IT and business teams to improve knowledge management processes?

A ServiceNow Content Knowledge Manager works closely with both IT and business teams to identify information gaps, streamline knowledge workflows, and ensure content is accurate and accessible. They often facilitate regular meetings with stakeholders to gather feedback, align knowledge base articles with organizational needs, and coordinate updates to reflect process changes. This collaborative approach not only enhances the quality of knowledge articles but also ensures that end users can quickly find solutions, reducing overall support tickets and improving service delivery.

What are the key skills and qualifications needed to thrive as a ServiceNow Content Knowledge Manager, and why are they important?

To thrive as a ServiceNow Content Knowledge Manager, you need expertise in IT service management, strong knowledge of knowledge management principles, and experience with ServiceNow platforms, often supported by a bachelor's degree in IT or related fields. Familiarity with ServiceNow Knowledge Management modules, ITIL certifications, and content management systems is typically required. Excellent communication, analytical thinking, and attention to detail help distinguish top performers in this role. These skills ensure the creation, organization, and maintenance of high-quality knowledge content, driving efficient IT support and user satisfaction.

What are popular job titles related to Servicenow Content Knowledge Manager jobs?

For Servicenow Content Knowledge Manager jobs, the most frequently searched job titles are:

Infographic showing various Servicenow Content Knowledge Manager job openings in the United States as of June 2026, with employment types broken down into 82% Full Time, 15% Part Time, and 3% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $80,932 per year, or $38.9 per hour.

Knowledge Manager

Chesapeake, VA • On-site

ADP, Inc.
Recruiting and Staffing Services • 10K+ employees
Learn more about ADP, Inc.external

$74K - $84K/yr

Other

Medical, Dental, Vision, Retirement

Posted 8 days ago

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Knowledge Manager

Full Time Technical Bremerton, WA, US

30+ days ago Requisition ID: 1636

Salary Range: $74,000.00 To $84,000.00 Annually

Primary Functions: Provide on-site/off-site knowledge management support to the CT1 Community Leaders (e.g., KSN Process Masters, KMSO, CT1 PD, Focal Points) in the planning and execution of all aspects of the knowledge management process, as well as assist in the planning and facilitation of knowledge management events.

Provide support for events/meetings:

  • Knowledge Management Community of Practice (KMCoP) Face to Face meeting
  • Three Leadership Group (3LG) Face to Face meeting
  • CT1 Annual Community Event
  • Availability Hot Washes, KSN Meetings, and CVN Retrospect’s

Provide staff support to the CT1 program and Carrier Project Teams.

Position Requirements:

  • Education : Bachelor's degree in business management discipline or technical management and 3 years professional experience directly involved in the planning and execution of CVN availabilities from a public or private shipyard’s perspective.

–OR -

Associate’s degree business management discipline or technical management and 5 years professional experience directly involved in the planning and execution of CVN availabilities from a public or private shipyard’s perspective.

–OR -

5 years professional experience in Knowledge Management and 7 years professional experience directly involved in the planning and execution of CVN availabilities from a public or private shipyard’s perspective.

  • Required Skills and/or Experience : 3 years professional experience directly involved in the planning and execution of CVN availabilities from a public or private shipyard’s perspective and a Bachelor's degree in business management discipline or technical management.

–OR -

5 years professional experience directly involved in the planning and execution of CVN availabilities from a public or private shipyard’s perspective and an Associate’s degree business management discipline or technical management,

-OR -

5 years professional experience in Knowledge Management and 7 years professional experience directly involved in the planning and execution of CVN availabilities from a public or private shipyard’s perspective.

  • Certifications : NONE

Additional requirements:

  • SECURITY CLEARANCE : Employee is required to provide eligibility to obtain and maintain a U.S. SECRET security clearance.
  • Proof of U.S. Citizenship required due to technical content of work.
  • Satisfactory criminal/traffic/credit background check required for entry to NNS shipyard.

Notes:

Under this task, travel is required, up to 12 trips per year (i.e. Attend Semi-annual 3LG and Annual Community meeting, KMCoP face to face, KSN Face to faces, Hot Washes, etc.).

Due to the nature of the work specified by the contract, this position requires regular and recurring deckplate presence at the Government site.

Phoenix Group of Virginia Offers:

  • Comprehensive medical plans with Employee Assistance Program (EAP), health savings and flexible spending accounts, and dental and vision coverage options
  • Company Paid Short-term and Long-Term Disability Insurance
  • Traditional and Roth 401(K) plans
  • Professional development including up to $2,500/year reimbursement for pre-approved courses, trainings, continued education, and/or certifications
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ADP logo

About ADP

Sourced by ZipRecruiter

We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE® Magazine, and recognized by DiversityInc® as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

Roseland, NJ, US

Year founded

1949

Social media

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