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Servicenow Csm Developer Jobs (NOW HIRING)

SAIC

ServiceNow CSM - Now Assist Engineer

VA · Remote

$120K - $160K/yr

Platform Engr Schedule: Full-Time Shift: Day Job Travel: No Minimum Clearance Required: Interim ... Configure, maintain, and support ServiceNow Customer Service Management (CSM) capabilities ...

ServBeyond Solutions

ServiceNow Developer

Rockville, MD · Remote

$55.25 - $76/hr

CSM Configuration & Development: Build and configure the CSM Configurable Workspace, customer ... ServiceNow Certified Application Developer (CAD) * ServiceNow Certified Implementation Specialist ...

ServBeyond Solutions

ServiceNow Developer

Rockville, MD · On-site

$55 - $75.75/hr

CSM Configuration & Development: Build and configure the CSM Configurable Workspace, customer ... ServiceNow Certified Application Developer (CAD) * ServiceNow Certified Implementation Specialist ...

ServBeyond Solutions

ServiceNow Developer

Rockville, MD · On-site

$135K - $145K/yr

CSM Configuration & Development: Build and configure the CSM Configurable Workspace, customer ... ServiceNow Certified Application Developer (CAD) * ServiceNow Certified Implementation Specialist ...

SAIC

Senior ServiceNow CSM - Now Assist Engineer

VA · Remote

$120K - $160K/yr

Platform Engr Schedule: Full-Time Shift: Day Job Travel: No Minimum Clearance Required: Interim ... Configure, maintain, and support ServiceNow Customer Service Management (CSM) capabilities ...

My3Tech Inc

ServiceNow Admin

Raleigh, NC · On-site

State of NC Duration: Long Term ServiceNow Administrator/Developer position provides support for the state's use of its CSM system (ServiceNow) and NDIT's use of best practices supporting users ...

Mondo

ServiceNow Developer

Mclean, VA · Remote

$40 - $48/hr

Seeking a ServiceNow Developer to serve as the primary owner of a ServiceNow CSM Pro environment supporting a customer contact center platform. This role combines hands-on ServiceNow development ...

Apex Systems

ServiceNow Software Engineer III

Cincinnati, OH · On-site

$51.75 - $71.25/hr

ServiceNow Software Engineer III Location: Cincinnati, Ohio (Onsite) Duration: 4+ Month Role ... Build and maintain Customer Service Portal and CSM Workspace experiences. * Design and maintain ...

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Servicenow Csm Developer information

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How much do servicenow csm developer jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for servicenow csm developer in the United States is $62.15, according to ZipRecruiter salary data. Most workers in this role earn between $51.92 and $71.39 per hour, depending on experience, location, and employer.

What is a ServiceNow CSM Developer?

A ServiceNow CSM (Customer Service Management) Developer is an IT professional who designs, develops, and customizes solutions within the ServiceNow platform, specifically focusing on the Customer Service Management module. Their responsibilities include creating workflows, integrating with other systems, and configuring features to help organizations manage customer interactions and service requests efficiently. These developers collaborate with business analysts and stakeholders to understand requirements and deliver tailored solutions that enhance customer service operations. Strong knowledge of ServiceNow scripting, APIs, and platform capabilities is essential for this role.

What are the key skills and qualifications needed to thrive as a ServiceNow CSM Developer?

To thrive as a ServiceNow CSM Developer, you need a solid understanding of ServiceNow platform development, customer service management (CSM) modules, and relevant programming languages such as JavaScript, supported by ServiceNow certifications like Certified Application Developer (CAD) or CSM-specific credentials. Expertise in ServiceNow Studio, Flow Designer, IntegrationHub, and REST/SOAP APIs is commonly required. Strong problem-solving, communication, and collaboration skills help developers effectively gather requirements and deliver solutions that align with business needs. These competencies ensure the efficient implementation and customization of CSM solutions, driving customer satisfaction and operational efficiency.

What are some common challenges faced by a ServiceNow CSM Developer, and how can they be addressed?

As a ServiceNow CSM (Customer Service Management) Developer, one frequent challenge is customizing solutions to meet unique business requirements while maintaining platform stability and upgradeability. Navigating complex integrations with other enterprise systems can also be demanding. These challenges can be addressed by staying current with ServiceNow best practices, collaborating closely with business analysts and stakeholders, and thoroughly testing all customizations in a safe development environment before deployment. Open communication within agile teams also helps ensure solutions remain scalable and aligned with business goals.

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Cities with the most Servicenow Csm Developer job openings:

What states have the most Servicenow Csm Developer jobs?

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Infographic showing various Servicenow Csm Developer job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 3% Part Time, and 17% Contract. Highlights an 80% Physical, 6% Hybrid, and 14% Remote job distribution, with an average salary of $129,281 per year, or $62.2 per hour.

ServiceNow Customer Service Management (CSM) Developer (373)

Arlington, VA • Remote

iTech AG
IT Services • 51 - 200 employees
Learn more about iTech AGexternal

$62.25 - $85.50/hr

Full-time

Re-posted 5 days ago

Job description

OVERVIEW

iTech AG is seeking a ServiceNow Customer Service Management (CSM) Developer to support the design, configuration, development, and enhancement of enterprise customer service and case management solutions on the ServiceNow platform. The ideal candidate will have experience implementing scalable workflows, omnichannel customer engagement solutions, AI-powered service capabilities, and modern digital experiences using ServiceNow CSM and related platform technologies.

This role will work closely with business stakeholders, architects, product owners, Agile teams, and customer experience leaders to modernize customer operations, automate workflows, improve agent productivity, and enhance customer self-service experiences.

ROLES AND RESPONSIBILITIES

  • Design, configure, develop, and support ServiceNow CSM applications and workflows
  • Implement and enhance Case Management, Customer Service Portals, Knowledge Management, Agent Workspace, omnichannel engagement capabilities, and Virtual Agent experiences
  • Develop scalable workflows using Flow Designer, IntegrationHub, Business Rules, Script Includes, Client Scripts, UI Policies, UI Builder, and Service Portal
  • Configure and support customer self-service and AI-assisted support experiences
  • Build and enhance AI Agents, Virtual Agents, and automated conversational workflows within ServiceNow
  • Support implementation and configuration of Now Assist for CSM capabilities
  • Integrate ServiceNow with external enterprise systems, APIs, CRM platforms, telephony solutions, and Contact Center as a Service (CCaaS) platforms
  • Collaborate with UX, business analysts, and stakeholders to translate requirements into scalable technical solutions
  • Participate in Agile ceremonies including sprint planning, backlog grooming, demos, and retrospectives
  • Support testing, deployments, upgrades, and production releases
  • Troubleshoot platform defects, workflow issues, and performance bottlenecks
  • Develop technical documentation, implementation guides, and knowledge transfer materials
  • Follow ServiceNow development standards, governance processes, and security best practices
  • Other duties as assigned

MINIMUM QUALIFICATIONS

  • 3+ years of ServiceNow development experience
  • Experience implementing or supporting ServiceNow Customer Service Management (CSM)
  • Strong understanding of ServiceNow platform architecture and development
  • Experience with JavaScript, Flow Designer, IntegrationHub, REST/SOAP APIs, UI Builder or Service Portal, and Agent Workspace
  • Experience developing Business Rules, Script Includes, Client Scripts, UI Policies, workflows and flows, and ACLs
  • Experience working in Agile/SAFe delivery environments
  • Strong analytical, troubleshooting, and communication skills
  • Ability to work collaboratively with technical and non-technical stakeholders

EDUCATION AND CERTIFICATIONS

  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Application Developer (CAD)
  • ServiceNow Certified Implementation Specialist – Customer Service Management (CIS-CSM) 

PREFERRED QUALIFICATIONS

  • Bachelor’s degree in Information Technology, Computer Science, Engineering, Business, or related field
  • Experience with ServiceNow Now Assist for CSM and generative AI capabilities
  • Experience building AI Agents, Virtual Agents, or conversational AI workflows within ServiceNow
  • Familiarity with AI Search, Predictive Intelligence, Agent Assist, knowledge recommendations, conversational AI, and workflow automation using AI capabilities
  • Experience integrating ServiceNow with Contact Center as a Service (CCaaS) or telephony platforms such as Amazon Connect, Genesys, Five9, NICE, or Cisco Contact Center
  • Experience supporting omnichannel customer engagement and customer experience (CX) modernization initiatives
  • Experience designing customer self-service and AI-assisted support experiences
  • Familiarity with knowledge management and AI grounding best practices
  • Experience with Field Service Management (FSM), ITSM, HRSD, or Integrated Risk Management (IRM) modules
  • Experience supporting enterprise-scale ServiceNow implementations in federal or highly regulated environments
  • Exposure to Agile, DevSecOps, and human-centered design practices

SECURITY CLEARANCE

  • Ability to obtain and maintain a Public Trust
  • Pursuant to government contracts, US Citizenship is required

iTech AG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability, protected veteran status, or any other characteristics protected by applicable federal, state, or local laws.

iTech AG is committed to working with and providing reasonable accommodations to individuals with disabilities. Individuals with a disability who would like to request an accommodation for any part of our employment process should email their request to reasonableaccommodations@itechag.com. Please address the subject line as Accommodation Request and include your name, contact information, and a description of your accommodation request.