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Servicenow Content Knowledge Manager Jobs (NOW HIRING)

RPMGlobal

This role supports analysts and organizations by managing content, records, and knowledge management systems, and by improving access to and dissemination of intelligence products. The Knowledge ...

New

Beyond SOF

Knowledge Manager

Fort George G Meade, MD · On-site

Knowledge Manager Salary: 90 - 100k Position Overview The Client is looking for a Knowledge ... Create and manage SharePoint sites and content * Contribute to the planning, creation, and ...

Markon

Knowledge Manager

Annapolis Junction, MD · On-site

$120K - $140K/yr

Acts as an SME for Knowledge Management and its reporting capabilities, manages content and workflow, and educates front-end users on the use of the Knowledge Management System * Integrates ...

Peraton

Knowledge Manager

Fort George G Meade, MD

$112K - $179K/yr

Acts as an SME for Knowledge Management and its reporting capabilities, manages content and workflow, and educates front-end users on the use of the Knowledge Management System * Integrates ...

Peraton

Knowledge Manager

Fort George G Meade, MD · On-site

$112K - $179K/yr

Acts as an SME for Knowledge Management and its reporting capabilities, manages content and workflow, and educates front-end users on the use of the Knowledge Management System * Integrates ...

Base-2 Solutions, LLC

Knowledge Manager

Reston, VA · On-site

This role supports analysts and organizations by managing content, records, and knowledge management systems, and by improving access to and dissemination of intelligence products. The Knowledge ...

Peraton

Knowledge Manager

Fort George G Meade, MD

$112K - $179K/yr

Acts as an SME for Knowledge Management and its reporting capabilities, manages content and workflow, and educates front-end users on the use of the Knowledge Management System * Integrates ...

Sigmatech, Inc.

Knowledge Manager III

Alexandria, VA · On-site

This Key Personnel role oversees content governance, multi‑enclave workflows, metadata standards ... Experience in workflow automation (Power Automate, ServiceNow, Jira/ADO). **Position contingent ...

Sigmatech, Inc.

Knowledge Manager III

Alexandria, VA · On-site

This Key Personnel role oversees content governance, multi‑enclave workflows, metadata standards ... Experience in workflow automation (Power Automate, ServiceNow, Jira/ADO). **Position contingent ...

Markon

Knowledge Manager

Annapolis Junction, MD

$120K - $140K/yr

Acts as an SME for Knowledge Management and its reporting capabilities, manages content and workflow, and educates front-end users on the use of the Knowledge Management System * Integrates ...

Markon

Knowledge Manager

Annapolis Junction, MD · On-site

$120K - $140K/yr

Acts as an SME for Knowledge Management and its reporting capabilities, manages content and workflow, and educates front-end users on the use of the Knowledge Management System * Integrates ...

HarmonyTech

Content Manager

Washington, DC · On-site

The role runs the ServiceNow intake for web and content changes, keeps the content inventory ... Content management and governance * Perform web administration and content maintenance across the ...

Peraton

Knowledge Manager

Washington, DC · On-site

$104K - $166K/yr

The Knowledge Manager plays a critical role in aligning processes and technology to support the ... Post, edit, distribute, and maintain appropriate content for both classified and unclassified ...

HarmonyTech

Content Manager

Washington, DC · On-site

The role runs the ServiceNow intake for web and content changes, keeps the content inventory ... Content management and governance * Perform web administration and content maintenance across the ...

Leidos

Knowledge Manager

Beavercreek, OH · On-site

Experience using collaboration and content management tools such as SharePoint, Microsoft 365 ... Knowledge of records management policies, information governance practices, and classified ...

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Servicenow Content Knowledge Manager information

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How much do servicenow content knowledge manager jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for servicenow content knowledge manager in the United States is $38.91, according to ZipRecruiter salary data. Most workers in this role earn between $26.20 and $45.19 per hour, depending on experience, location, and employer.

What is a ServiceNow Content Knowledge Manager?

A ServiceNow Content Knowledge Manager is responsible for overseeing the creation, organization, and maintenance of knowledge articles within the ServiceNow platform. Their main goal is to ensure that accurate, up-to-date information is easily accessible to users and support teams, which helps resolve issues more efficiently. They collaborate with subject matter experts to develop content, implement best practices for knowledge management, and analyze usage data to improve the knowledge base. This role is critical to optimizing self-service resources and supporting overall IT service management processes.

How does a ServiceNow Content Knowledge Manager typically collaborate with IT and business teams to improve knowledge management processes?

A ServiceNow Content Knowledge Manager works closely with both IT and business teams to identify information gaps, streamline knowledge workflows, and ensure content is accurate and accessible. They often facilitate regular meetings with stakeholders to gather feedback, align knowledge base articles with organizational needs, and coordinate updates to reflect process changes. This collaborative approach not only enhances the quality of knowledge articles but also ensures that end users can quickly find solutions, reducing overall support tickets and improving service delivery.

What are the key skills and qualifications needed to thrive as a ServiceNow Content Knowledge Manager, and why are they important?

To thrive as a ServiceNow Content Knowledge Manager, you need expertise in IT service management, strong knowledge of knowledge management principles, and experience with ServiceNow platforms, often supported by a bachelor's degree in IT or related fields. Familiarity with ServiceNow Knowledge Management modules, ITIL certifications, and content management systems is typically required. Excellent communication, analytical thinking, and attention to detail help distinguish top performers in this role. These skills ensure the creation, organization, and maintenance of high-quality knowledge content, driving efficient IT support and user satisfaction.

What are popular job titles related to Servicenow Content Knowledge Manager jobs?

For Servicenow Content Knowledge Manager jobs, the most frequently searched job titles are:

Infographic showing various Servicenow Content Knowledge Manager job openings in the United States as of June 2026, with employment types broken down into 82% Full Time, 15% Part Time, and 3% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $80,932 per year, or $38.9 per hour.

Knowledge Manager

On-site

RPMGlobal
See more jobs at RPMGlobalexternal

Other

Posted 2 days ago

New

Job description

Position Summary

Base-2 Solutions is seeking a Knowledge Manager to support information sharing and analytic production by aligning processes, workflows, and technology. This role supports analysts and organizations by managing content, records, and knowledge management systems, and by improving access to and dissemination of intelligence products. The Knowledge Manager contributes to analytic efficiency by compiling usage metrics, identifying requirements for knowledge management capabilities, and supporting structured information sharing across multiple environments.

Essential Duties and Responsibilities
  • Align processes and technology to support analytic production.
  • Support information sharing across organizations.
  • Develop and track knowledge management metrics.
  • Work independently and collaboratively in analytic environments.
Required Qualifications
  • Experience supporting information or knowledge management functions.
  • Experience working with databases or content management systems.
  • Ability to support analytic workflows and information sharing.
  • At least eight (8) years of experience relevant to the labor category, with at least a portion of the experience within the last two (2) years.
  • Bachelor's degree in an area related to the labor category from an accredited college or university.
Preferred Qualifications
  • Not specified.
Required Education and Experience Equivalency
  • None specified.
Required Certifications
  • None specified.
Required Security Clearance
  • Active Top Secret/SCI with CI Polygraph
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