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Servicenow Content Knowledge Manager Jobs (NOW HIRING)

GDIT

Knowledge Manager

Falls Church, VA · On-site

Demonstrated experience using the ServiceNow Knowledge Management module within a governed enterprise environment. * Experience developing content governance standards, knowledge taxonomies, and ...

Koniag, Inc.

ITSM Knowledge Manager

Washington, DC · On-site

$115K - $129K/yr

... content. * Configure and maintain ServiceNow Knowledge Management module settings, including ... knowledge bases, categories, article templates, user access controls, and workflow configurations.

kgs

ITSM Knowledge Manager

Washington, DC

... content. * Configure and maintain ServiceNow Knowledge Management module settings, including ... knowledge bases, categories, article templates, user access controls, and workflow configurations.

kgs

ITSM Knowledge Manager

Washington, DC · On-site

... content. * Configure and maintain ServiceNow Knowledge Management module settings, including ... knowledge bases, categories, article templates, user access controls, and workflow configurations.

Koniag Services, Inc.

... content. * Configure and maintain ServiceNow Knowledge Management module settings, including ... knowledge bases, categories, article templates, user access controls, and workflow configurations.

DMI

Senior Knowledge Manager

Atlanta, GA

$150K - $162K/yr

Develop knowledge metrics and dashboards to measure content quality, usage, effectiveness, and ... Partner with ServiceNow administrators and process owners to optimize Knowledge Management ...

DMI

Senior Knowledge Manager

Atlanta, GA · On-site

$162K/yr

Develop knowledge metrics and dashboards to measure content quality, usage, effectiveness, and ... Partner with ServiceNow administrators and process owners to optimize Knowledge Management ...

Beyond SOF

Knowledge Manager

Fort George G Meade, MD · On-site

Knowledge Manager Salary: 90 - 100k Position Overview The Client is looking for a Knowledge ... Create and manage SharePoint sites and content * Contribute to the planning, creation, and ...

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Servicenow Content Knowledge Manager information

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How much do servicenow content knowledge manager jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for servicenow content knowledge manager in the United States is $38.91, according to ZipRecruiter salary data. Most workers in this role earn between $26.20 and $45.19 per hour, depending on experience, location, and employer.

What is a ServiceNow Content Knowledge Manager?

A ServiceNow Content Knowledge Manager is responsible for overseeing the creation, organization, and maintenance of knowledge articles within the ServiceNow platform. Their main goal is to ensure that accurate, up-to-date information is easily accessible to users and support teams, which helps resolve issues more efficiently. They collaborate with subject matter experts to develop content, implement best practices for knowledge management, and analyze usage data to improve the knowledge base. This role is critical to optimizing self-service resources and supporting overall IT service management processes.

How does a ServiceNow Content Knowledge Manager typically collaborate with IT and business teams to improve knowledge management processes?

A ServiceNow Content Knowledge Manager works closely with both IT and business teams to identify information gaps, streamline knowledge workflows, and ensure content is accurate and accessible. They often facilitate regular meetings with stakeholders to gather feedback, align knowledge base articles with organizational needs, and coordinate updates to reflect process changes. This collaborative approach not only enhances the quality of knowledge articles but also ensures that end users can quickly find solutions, reducing overall support tickets and improving service delivery.

What are the key skills and qualifications needed to thrive as a ServiceNow Content Knowledge Manager, and why are they important?

To thrive as a ServiceNow Content Knowledge Manager, you need expertise in IT service management, strong knowledge of knowledge management principles, and experience with ServiceNow platforms, often supported by a bachelor's degree in IT or related fields. Familiarity with ServiceNow Knowledge Management modules, ITIL certifications, and content management systems is typically required. Excellent communication, analytical thinking, and attention to detail help distinguish top performers in this role. These skills ensure the creation, organization, and maintenance of high-quality knowledge content, driving efficient IT support and user satisfaction.

What are popular job titles related to Servicenow Content Knowledge Manager jobs?

For Servicenow Content Knowledge Manager jobs, the most frequently searched job titles are:

Infographic showing various Servicenow Content Knowledge Manager job openings in the United States as of June 2026, with employment types broken down into 82% Full Time, 15% Part Time, and 3% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $80,932 per year, or $38.9 per hour.

Knowledge Manager

Falls Church, VA • On-site

GDIT
IT Services • 10K+ employees
Learn more about GDITexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 hours ago

Key responsibilities

  • Lead the enterprise Knowledge Management strategy aligned to ITIL 4 best practices.

  • Serve as the functional owner of the ServiceNow Knowledge Management module, governing structure, taxonomy, metadata standards, and lifecycle controls.

  • Establish and enforce knowledge governance standards, including content creation, review cycles, archival procedures, and quality assurance measures.

General Dynamics Information Technology rating

7.8

Company rating: 7.8 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

89th of 226 rated it services

Job description

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Secret

Clearance Level Must Be Able to Obtain:

Secret

Public Trust/Other Required:

None

Job Family:

IT Infrastructure and Operations

Job Qualifications:

Skills:

Information Technology Infrastructure Library (ITIL), Knowledge Base Management, Knowledge Management Tools, ServiceNow Platform, Writing Documentation

Certifications:

CompTIA Security+ CE | CompTIA - CompTIA, ITIL 4 Foundation | PeopleCert - PeopleCert

Experience:

3 + years of related experience

US Citizenship Required:

Yes

Job Description:

At GDIT, we support and secure complex government, defense, and intelligence missions. Our work strengthens national defense, modernizes enterprise technology, and enables operational readiness across the globe. Join us to deliver your best every day while embracing autonomy, seizing opportunity, and driving innovation.GDIT is seeking aKnowledge Managerto support the Army National Guard (ARNG). This IT Service Management (ITSM) initiative modernizes and sustains ARNG's global IT services-including networking, compute, storage, cybersecurity, application hosting, and enterprise infrastructure-across DoWIN-A(NG) and DoWIN-A(NG)-Secret networks.This is a Hybrid role with up to 2 days telework per week. Onsite presence at our Falls Church facility based on mission and operational needs.How You'll Make an Impact
  • Lead the enterprise Knowledge Management strategy aligned to ITIL 4 best practices, ensuring knowledge assets support operational efficiency, service quality, and mission readiness.
  • Serve as the functional owner of the ServiceNow Knowledge Management module, governing structure, taxonomy, metadata standards, and lifecycle controls (user-level governance, not platform administration).
  • Establish and enforce knowledge governance standards, including content creation, review cycles, archival procedures, and quality assurance measures to prevent knowledge decay.
  • Develop and maintain enterprise writing guidelines and knowledge architecture standards to ensure clarity, consistency, and usability for technical and operational audiences.
  • Partner with service owners, Change Enablement, Configuration Management, cybersecurity teams, and SMEs to capture institutional knowledge and support new and evolving services.
  • Drive adoption and cultural integration of knowledge-centered practices (KCP/KCS principles where applicable) across the GECOS organization.
  • Analyze knowledge usage metrics, search trends, article effectiveness, and content gaps to measure business impact and identify improvement opportunities.
  • Conduct periodic knowledge audits to ensure relevance, accuracy, compliance, and alignment with SLA and ISO 20000 service management requirements.
  • Provide structured requirements and improvement feedback to the ServiceNow administration team to enhance workflows, search optimization, reporting, and usability.
  • Support knowledge continuity during personnel transitions, surge support, and COOP scenarios to preserve institutional expertise.
  • Ensure consistent knowledge governance across 54 states and territories in a geographically dispersed environment.
What You'll Need to Succeed (Required):
  • Bachelor's Degree and a minimum of 2 years' experience. An additional 4 years of experience may be substituted in lieu of degree.
  • Minimum of an active Secret security clearance required.
  • DoW 8570.01-M IAT Level II (e.g., CompTIA Security+ CE) certification required.
  • 2+ years of relevant IT or enterprise operations experience.
  • 2+ years performing Knowledge Management within an ITSM or enterprise IT environment.
  • Experience supporting DoW or Federal IT environments.
  • Demonstrated experience using the ServiceNow Knowledge Management module within a governed enterprise environment.
  • Experience developing content governance standards, knowledge taxonomies, and lifecycle management controls.
  • Strong understanding of ITIL 4 Knowledge Management practices and continual improvement principles.
  • Experience designing and enforcing enterprise content governance standards.
  • Ability to analyze knowledge metrics and translate data into actionable process improvements.
  • Proficiency with ServiceNow Knowledge Management and reporting capabilities.
  • Experience with Microsoft 365 and SharePoint collaboration environments.
GDIT IS YOUR PLACE:
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
  • Growth: AI-powered career tool that identifies career steps and learning opportunities.
  • Support: An internal mobility team focused on helping you achieve your career goals.
  • Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off.
  • Flexibility: Full-flex work week to own your priorities at work and at home.
  • Community: Award-winning culture of innovation and a military-friendly workplace
OWN YOUR OPPORTUNITY:
  • Explore an enterprise IT career at GDIT and you'll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.
The likely salary range for this position is $76,500 - $103,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Hybrid

Work Location:

USA VA Falls Church

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.Join our Talent Community to stay up to date on our career opportunities and events at

gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

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About General Dynamics Information Technology

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GDIT is a global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense, and intelligence community. Its 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. The company operates across 50+ countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber, and application development.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Falls Church, VA, US

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