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Servicenow Analyst Jobs (NOW HIRING)

Vertiv Co

ServiceNow Business Analyst

Westerville, OH · On-site

ServiceNow Business Analyst Overview: We are seeking a skilled and experienced ServiceNow Business Analyst to join our team. In this role, you will act as a liaison between business stakeholders and ...

STAND 8

ServiceNow Business Analyst

Los Angeles, CA · On-site

Our global Media client is seeking a ServiceNow Business Systems Analyst with strong experience in Service Portal, Service Catalog, and enterprise service management workflows. The ServiceNow ...

Doist

Business Analyst (ServiceNow)

Tallahassee, FL · On-site

$85 - $120/hr

# Business Analyst (ServiceNow)CIYIS • • • 3h agoSave this role or tell us whether you want more jobs like it.## Business Analyst (Advanced) - ServiceNow**Location:** Tallahassee, FL (Onsite)

HPTech Inc.

ServiceNow Business Analyst

Tallahassee, FL · On-site

ServiceNow Business Analyst Location: Tallahassee, FL (Onsite) The candidate must have: Mandatory : · Minimum 5 years of business analysis experience supporting enterprise technology implementations ...

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Servicenow Analyst information

What is a ServiceNow analyst?

A ServiceNow Analyst is responsible for configuring, managing, and optimizing the ServiceNow platform to support business processes and IT services. They analyze requirements, develop workflows, and ensure system functionality aligns with business needs. Analysts work closely with stakeholders to implement enhancements, troubleshoot issues, and maintain system security. Their role requires a strong understanding of IT service management (ITSM) and ServiceNow modules like Incident, Problem, Change, and Asset Management. Effective communication and problem-solving skills are essential for success in this role.

What does a ServiceNow analyst do?

As a ServiceNow Analyst, your typical day involves gathering and analyzing business needs, configuring and customizing ServiceNow modules, and supporting end-users with troubleshooting or process enhancements. You will regularly collaborate with IT, project managers, and business units to refine workflows and ensure the platform meets organizational objectives. Many days include meetings for requirements gathering, creating reports, testing new features, and developing user documentation or training. This role balances technical configuration with stakeholder communication, making each day dynamic and engaging.

What skills and qualifications are needed to be a ServiceNow analyst?

To thrive as a Servicenow Analyst, you need a strong understanding of IT service management (ITSM) principles, data analysis, and process improvement, often supported by a relevant degree and experience with the ServiceNow platform. Familiarity with tools like ServiceNow modules, reporting features, and certifications such as Certified System Administrator (CSA) are highly valued. Strong analytical thinking, problem-solving abilities, and effective communication skills help distinguish successful analysts in this field. These qualifications enable streamlined IT operations, improved workflows, and successful collaboration between technical teams and business stakeholders.

How much does a ServiceNow analyst make?

The average salary for a ServiceNow analyst typically ranges from $70,000 to $110,000 annually, depending on experience, certifications, and location. Professionals with specialized skills in ServiceNow modules and certifications like Certified Implementation Specialist often earn higher salaries. Entry-level roles may start around $60,000, while senior analysts can earn over $120,000.

Is ServiceNow still in demand?

ServiceNow analysts are currently in high demand due to the platform's widespread adoption for IT service management and automation. Organizations seek professionals skilled in ServiceNow administration, development, and certifications to optimize workflows and digital transformation efforts.
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Servicenow Analyst jobs near you
Infographic showing various Servicenow Analyst job openings in the United States as of August 2026, with employment types broken down into 33% Full Time, and 67% Contract. Highlights an 100% In-person job distribution.

ServiceNow Business Analyst

Indotronix International Corporation

Austin, TX • On-site

Full-time

Re-posted 28 days ago

Job description

Job Summary: ServiceNow Business Analyst - Austin, TX (Contract)
About the Role
Join a dynamic team as a ServiceNow Business Analyst, where you will drive impactful business transformations by bridging business needs with technical solutions. This contract role is ideal for professionals passionate about optimizing business processes and leveraging the ServiceNow platform to deliver value. You'll work in a collaborative environment, contributing to mission-critical projects and enhancing your expertise across ServiceNow modules.
Responsibilities
- Gather, analyze, and document detailed business requirements, user stories, and functional specifications.
- Facilitate workshops and meetings to identify business needs and process improvement opportunities.
- Translate requirements into actionable ServiceNow solutions, focusing on modules such as ITSM, Service Catalog, Change Management, and Incident Management.
- Develop process maps, workflows, and comprehensive documentation to support project delivery and user adoption.
- Collaborate closely with ServiceNow developers, administrators, and cross-functional project teams throughout the software development lifecycle.
- Support testing efforts through UAT planning, test case creation, execution, and defect tracking.
- Monitor project progress, identify potential risks, and communicate updates to stakeholders.
- Assist in change management, training, and continuous improvement initiatives to maximize platform adoption.
Required Skills and Experience
- Bachelor's degree in Business, Information Systems, Computer Science, or related field.
- 5+ years as a Business Analyst, including a minimum of 3 years supporting ServiceNow initiatives.
- Proven expertise in requirement gathering, user story creation, and stakeholder management.
- Strong understanding of ServiceNow platform capabilities, especially ITSM, Service Catalog, Change Management, and Incident Management.
- Proficient in Agile or Scrum methodologies.
- Exceptional analytical, problem-solving, and communication skills.
Preferred Skills
- Familiarity with additional ServiceNow modules such as ITOM, HRSD, CSM, or SPM.
- Experience supporting change management and training initiatives.
- Exposure to continuous improvement and process optimization projects.
Benefits
- Opportunity to work with industry-leading ServiceNow experts on innovative projects.
- Enhance your skills in a collaborative, supportive, and growth-focused environment.
- Competitive contract compensation.
- Potential for future project extensions based on performance.
How to Apply
If you're ready to advance your ServiceNow career, submit your resume highlighting your relevant experience and achievements. Qualified candidates will be contacted for an in-depth interview discussion.
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About Indotronix

Sourced by ZipRecruiter

In 1986, Indotronix established itself in the staffing space. 22 years later, Avani entered the scene, offering consulting and technology development. Finally, in 2016, the two joined forces to begin delivering talent across all areas, from Staffing to Consulting to unique platform development.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Rochester, NY, US

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