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Servicenow Analyst Jobs (NOW HIRING)

Neshent Technologies

ND · On-site

We are seeking an experienced ServiceNow ITSM Reporting & Analytics Consultant to design, implement, and manage enterprise reporting, dashboards, scorecards, KPI governance, and analytics ...

New

Ports North

ServiceNow Platform Engineer

Baltimore, MD · On-site

$180 - $240/hr

As an ideal candidate, you will be responsible for managing and scaling a talented team of ServiceNow analysts, engineers and specialists while positioning the platform as a strategic enabler for ...

krg technology inc

Servicenow Developer

Neenah, WI · On-site

$54.50 - $75/hr

Sevagan at krgtech 25000 | Avenue Stanford | Suite # 243 | Valencia, CA 91355 Phone : 661-367-8000 EXT- 513 | Fax: 661 257 9968 Minimum of 3 years of experience with Servicenow analysis ...

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Servicenow Analyst information

What is a ServiceNow analyst?

A ServiceNow Analyst is responsible for configuring, managing, and optimizing the ServiceNow platform to support business processes and IT services. They analyze requirements, develop workflows, and ensure system functionality aligns with business needs. Analysts work closely with stakeholders to implement enhancements, troubleshoot issues, and maintain system security. Their role requires a strong understanding of IT service management (ITSM) and ServiceNow modules like Incident, Problem, Change, and Asset Management. Effective communication and problem-solving skills are essential for success in this role.

What does a ServiceNow analyst do?

As a ServiceNow Analyst, your typical day involves gathering and analyzing business needs, configuring and customizing ServiceNow modules, and supporting end-users with troubleshooting or process enhancements. You will regularly collaborate with IT, project managers, and business units to refine workflows and ensure the platform meets organizational objectives. Many days include meetings for requirements gathering, creating reports, testing new features, and developing user documentation or training. This role balances technical configuration with stakeholder communication, making each day dynamic and engaging.

What skills and qualifications are needed to be a ServiceNow analyst?

To thrive as a Servicenow Analyst, you need a strong understanding of IT service management (ITSM) principles, data analysis, and process improvement, often supported by a relevant degree and experience with the ServiceNow platform. Familiarity with tools like ServiceNow modules, reporting features, and certifications such as Certified System Administrator (CSA) are highly valued. Strong analytical thinking, problem-solving abilities, and effective communication skills help distinguish successful analysts in this field. These qualifications enable streamlined IT operations, improved workflows, and successful collaboration between technical teams and business stakeholders.

How much does a ServiceNow analyst make?

The average salary for a ServiceNow analyst typically ranges from $70,000 to $110,000 annually, depending on experience, certifications, and location. Professionals with specialized skills in ServiceNow modules and certifications like Certified Implementation Specialist often earn higher salaries. Entry-level roles may start around $60,000, while senior analysts can earn over $120,000.

Is ServiceNow still in demand?

ServiceNow analysts are currently in high demand due to the platform's widespread adoption for IT service management and automation. Organizations seek professionals skilled in ServiceNow administration, development, and certifications to optimize workflows and digital transformation efforts.
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Servicenow Analyst jobs near you
Infographic showing various Servicenow Analyst job openings in the United States as of August 2026, with employment types broken down into 33% Full Time, and 67% Contract. Highlights an 100% In-person job distribution.

Business Analyst - ServiceNow & ITAM

3B Staffing LLC

Sugar Land, TX • Hybrid

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Business Analyst - ServiceNow
LOCATION: Sugar Land, TX local only
GC/USC

Onsite Monday-Thursday; remote on Fridays

video interview but possibility of onsite

ServiceNow ITAM (HAM/SAM/CMDB), IT Asset Management, Requirements Gathering, Process Mapping, Data/Asset Governance, Workflow & Dashboard Design, CMDB Maintenance, MS Intune, Documentation (BRD/FRD), Analytics & Reporting, and Cross-functional Stakeholder Collaboration.
Job Overview

We are seeking a highly driven Business Analyst with strong expertise in ServiceNow and IT Asset Management (ITAM). This role focuses on optimizing ITAM processes, ensuring asset data accuracy, and aligning technical solutions with business objectives. Ideal for someone who excels at requirement gathering, documentation, process improvement, and cross-functional collaboration.
Key Responsibilities
ServiceNow & ITAM Operations

  • Administer and improve ServiceNow ITAM modules: HAM, SAM, CMDB.
  • Maintain asset data integrity through strong governance and validation practices.
  • Collaborate with IT Operations and Procurement on entire asset lifecycle processes.
  • Design workflows, dashboards, and reports for automation, compliance, and visibility.
  • Integrate ServiceNow with procurement, discovery, and inventory systems.

Business Analysis & Process Improvement

  • Gather, analyze, and document business requirements for ServiceNow/ITAM initiatives.
  • Conduct gap analyses and recommend improvements in processes and systems.
  • Translate business needs into clear technical specifications for development teams.
  • Lead stakeholder meetings, workshops, UAT sessions, and change-management efforts.

Documentation & Reporting

  • Create and maintain BRDs, FRDs, SOPs, process flows, and configuration documentation.
  • Use ServiceNow analytics to deliver insights into asset compliance, usage, and lifecycle.
  • Track KPIs and SLAs to identify performance issues and cost-optimization opportunities.

Execution & Collaboration

  • Drive initiatives end-to-end with minimal supervision.
  • Work closely with IT, Finance, and Procurement teams to ensure alignment.
  • Identify and resolve risks, issues, and data integrity challenges proactively.

Qualifications

  • Bachelor's degree in IT, Computer Science, Business Administration, or related field.
  • 4-8 years of Business Analyst experience, including 2+ years with ServiceNow.
  • Strong background in IT Asset Management and CMDB maintenance.
  • Familiarity with ServiceNow ITAM, MS Intune, and related tools.
  • Strong requirement gathering, documentation, and process-mapping skills.
  • Excellent analytical, communication, and problem-solving abilities.
  • Ability to work independently in a fast-paced environment with high attention to detail.
  • Ability to manage and prioritize multiple tasks simultaneously.

Apply