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Servicenow Analyst Jobs (NOW HIRING)

DMI

ServiceNow Analyst

Atlanta, GA · On-site

$57K/yr

Analyze business requirements and recommend ServiceNow solutions that improve operational efficiency and customer experience. * Develop workflows, forms, notifications, reports, dashboards, and ...

DMI

ServiceNow Analyst

Atlanta, GA

Learn more at www.dminc.com DMI is seeking a ServiceNow Analyst to support a critical program by enhancing and administering the ServiceNow platform that powers enterprise IT service management. This ...

DMI

ServiceNow Analyst

Atlanta, GA · On-site

$57K - $62K/yr

Analyze business requirements and recommend ServiceNow solutions that improve operational efficiency and customer experience. * Develop workflows, forms, notifications, reports, dashboards, and ...

Cipher Digital

ServiceNow Analyst

Denver, CO · On-site

About the Role Cipher Digital is hiring a Business Analyst to support our IT organization as we continue to roll out and mature enterprise platforms, including ServiceNow. This role is a generalist ...

hajoca

ServiceNow Analyst

Lafayette Hill, PA · On-site

The ServiceNow Analyst owns the quality and the visibility of everything Hajoca builds on the ServiceNow platform. This is a hands-on functional role -- not an architecture role -- focused on three ...

hajoca

ServiceNow Analyst

Lafayette Hill, PA · On-site

The ServiceNow Analyst owns the quality and the visibility of everything Hajoca builds on the ServiceNow platform. This is a hands-on functional role -- not an architecture role -- focused on three ...

hajoca

ServiceNow Analyst

Lafayette Hill, PA · On-site

The ServiceNow Analyst owns the quality and the visibility of everything Hajoca builds on the ServiceNow platform. This is a hands-on functional role -- not an architecture role -- focused on three ...

hajoca

ServiceNow Analyst

Lafayette Hill, PA · On-site

The ServiceNow Analyst owns the quality and the visibility of everything Hajoca builds on the ServiceNow platform. This is a hands-on functional role -- not an architecture role -- focused on three ...

Hajoca Corporation

$95 - $125/hr

The ServiceNow Analyst owns the quality and the visibility of everything Hajoca builds on the ServiceNow platform. This is a hands-on functional role -- not an architecture role -- focused on three ...

Cipher Digital

ServiceNow Analyst

Denver, CO · On-site

About the Role Cipher Digital is hiring a Business Analyst to support our IT organization as we continue to roll out and mature enterprise platforms, including ServiceNow. This role is a generalist ...

Rh Showroom

$85 - $120/hr

The ServiceNow Analyst owns the quality and the visibility of everything Hajoca builds on the ServiceNow platform. This is a hands-on functional role -- not an architecture role -- focused on three ...

New

TEKsystems

ServiceNow Analyst/Product Owner

Charlotte, NC · On-site

$55 - $60/hr

Our client is looking for a ServiceNow Business Analyst/Product Owner for the core platform ServiceNow team that is currently focused on generative AI initiatives. The ideal candidate will support ...

Digital Realty, Inc.

$120 - $140/hr

ServiceNow Analyst, Privacy and Compliance and 1 more and 1 more Trending Job Info * Job Identification 7636 * Job Category Compliance * Job Schedule Full time * Job Shift Day Position Title:

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Servicenow Analyst information

What is a ServiceNow analyst?

A ServiceNow Analyst is responsible for configuring, managing, and optimizing the ServiceNow platform to support business processes and IT services. They analyze requirements, develop workflows, and ensure system functionality aligns with business needs. Analysts work closely with stakeholders to implement enhancements, troubleshoot issues, and maintain system security. Their role requires a strong understanding of IT service management (ITSM) and ServiceNow modules like Incident, Problem, Change, and Asset Management. Effective communication and problem-solving skills are essential for success in this role.

What does a ServiceNow analyst do?

As a ServiceNow Analyst, your typical day involves gathering and analyzing business needs, configuring and customizing ServiceNow modules, and supporting end-users with troubleshooting or process enhancements. You will regularly collaborate with IT, project managers, and business units to refine workflows and ensure the platform meets organizational objectives. Many days include meetings for requirements gathering, creating reports, testing new features, and developing user documentation or training. This role balances technical configuration with stakeholder communication, making each day dynamic and engaging.

What skills and qualifications are needed to be a ServiceNow analyst?

To thrive as a Servicenow Analyst, you need a strong understanding of IT service management (ITSM) principles, data analysis, and process improvement, often supported by a relevant degree and experience with the ServiceNow platform. Familiarity with tools like ServiceNow modules, reporting features, and certifications such as Certified System Administrator (CSA) are highly valued. Strong analytical thinking, problem-solving abilities, and effective communication skills help distinguish successful analysts in this field. These qualifications enable streamlined IT operations, improved workflows, and successful collaboration between technical teams and business stakeholders.

How much does a ServiceNow analyst make?

The average salary for a ServiceNow analyst typically ranges from $70,000 to $110,000 annually, depending on experience, certifications, and location. Professionals with specialized skills in ServiceNow modules and certifications like Certified Implementation Specialist often earn higher salaries. Entry-level roles may start around $60,000, while senior analysts can earn over $120,000.

Is ServiceNow still in demand?

ServiceNow analysts are currently in high demand due to the platform's widespread adoption for IT service management and automation. Organizations seek professionals skilled in ServiceNow administration, development, and certifications to optimize workflows and digital transformation efforts.
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Servicenow Analyst jobs near you
Infographic showing various Servicenow Analyst job openings in the United States as of August 2026, with employment types broken down into 33% Full Time, and 67% Contract. Highlights an 100% In-person job distribution.

ServiceNow Analyst

DMI

Atlanta, GA • On-site

$57K/yr

Other

Medical, Life, Retirement

Re-posted 18 hours ago

Job description

About DMI
DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com
About the Opportunity
DMI is seeking a ServiceNow Analyst to support a critical program by enhancing and administering the ServiceNow platform that powers enterprise IT service management. This role will configure workflows, develop reports and dashboards, improve service delivery processes, and support automation initiatives that enhance operational efficiency and customer experience.
The successful candidate will collaborate with business stakeholders, technical teams, and program leadership to optimize ServiceNow capabilities and support continuous service improvement.
Duties and Responsibilities:
  • Configure, administer, and support ServiceNow modules, including Incident, Request, Knowledge, Change, Problem, and Service Catalog.
  • Analyze business requirements and recommend ServiceNow solutions that improve operational efficiency and customer experience.
  • Develop workflows, forms, notifications, reports, dashboards, and performance metrics.
  • Support ServiceNow Knowledge Management and self-service initiatives.
  • Perform system administration activities, including user administration, configuration management, and platform maintenance.
  • Troubleshoot ServiceNow issues and coordinate resolution with technical teams.
  • Develop and maintain technical documentation and standard operating procedures.
  • Support platform upgrades, testing, integrations, and release management activities.
  • Monitor platform performance and identify opportunities for automation and continuous improvement.
  • Ensure compliance with ITIL best practices, security requirements, and organizational governance.

Qualifications
Education and Years of Experience:
  • Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
  • 5+ years of experience supporting ServiceNow in enterprise environments.
  • Experience administering or configuring ServiceNow ITSM modules.
  • Strong understanding of ITIL processes and IT Service Management principles.
  • Experience developing reports, dashboards, workflows, and service catalogs.
  • Excellent analytical, problem-solving, and communication skills.

Required Skills & Certifications:
  • Experience supporting HHS or other Federal agencies.
  • ServiceNow Certified System Administrator (CSA).
  • ServiceNow Certified Implementation Specialist (CIS).
  • ITIL Foundation Certification.
  • Experience with ServiceNow integrations, scripting, and automation.

Min Citizenship Status Required: Must be a U.S. Citizen
Physical Requirements: No physical requirements needed for this position
Location: Atlanta, Georgia
Minimum Salary Rate
$57,393.00
Median Salary Rate
$62,246.00
Working at DMI
DMI is a diverse, prosperous, and rewarding place to work. Being part of the DMI family means we care about your well-being. As such, we offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with a number of our award-winning, Fortune 1000 clients. The following categories make up your DMI well-being:
  • Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel, and many other items to provide convenience.
  • Development - Annual performance management, continuing education, tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development.
  • Financial - Generous 401k matches both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance, and Disability to help provide financial stability for each DMI employee.
  • Recognition - Great achievements do not go unnoticed by DMI through the Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgment, and employee referral bonuses.
  • Wellness - Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, and several other wellness options.

Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.
No Agencies Please
Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.

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